Bureau, fer et planche à repasser, Wi-Fi gratuit, draps fournis
Vérifier la disponibilité

Avis sur Extended Stay America Premier Suites - San Diego - San Marcos

2.5 out of 5
Extended Stay America Premier Suites - San Diego - San Marcos
1480 GRAND AVE, San Marcos, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 88 avis sur 146." "
Note des voyageurs de 8 (Bien), d’après 24 avis sur 146." "
Note des voyageurs de 6 (Satisfaisant), d’après 16 avis sur 146." "
Note des voyageurs de 4 (Médiocre), d’après 13 avis sur 146." "
Note des voyageurs de 2 (Horrible), d’après 5 avis sur 146." "

9,0/10

Propreté

8,6/10

Personnel et service

7,8/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Paul

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s new and clean, close to the campus
Séjour de 1 nuit en mai 2024
Réponse de Hotel Management le 12 mai 2024
Dear Paul, Thank you for your positive feedback! We're delighted to hear that you found our hotel new, clean, and conveniently located near the campus. Providing a comfortable and welcoming environment for our guests is our top priority. Your satisfaction is our greatest reward, and we're thrilled that we were able to meet your expectations. We hope to have the pleasure of welcoming you back at Extended Stay America for another enjoyable stay in the future.Sincerely, Hotel Management

10/10 Excellent

Rosa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Keli

Voyage en famille
Les points forts : Propreté et personnel et service
Thx
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Amy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There were several homeless people in and around the parking lot. Staff was notified but nothing was done. There was a fight in the parking lot at 2am.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 3 mai 2024
Dear Amy, Thank you for taking the time to share your valuable feedback. We are truly sorry we did not meet your expectations during your stay. Please accept our sincere apologies for any concerns you had with certain individuals outside our hotel. We will address these appropriately and are very grateful for your patience. We hope you will consider giving us another chance to show you our commitment to providing exceptional experiences on your next visit to the city.Sincerely,Hotel Management

8/10 Bien

Keli

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Paul

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean room and hotel Just what I needed
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Paul

Les points faibles : Équipements
Musty smell, no coffee or anything downstairs (evidently they didn’t have a food permit?) the room was fine though.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 30 avr. 2024
Dear Paul, Thank you for bringing your experience to our attention. We apologize for any inconvenience caused by the musty smell and lack of amenities. We'll address these issues promptly to ensure a more pleasant experience for our guests in the future. We appreciate your understanding and hope that despite these issues, you found your room satisfactory. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay in the future.Sincerely,Hotel Management

8/10 Bien

Yvonne

Les points forts : Propreté, personnel et service, équipements
The only down fall was the water pressure from the shower in the room. Extremely low pressure and if not careful you could get burned water temperature was not balanced. Very disappointed at that. But all the rest of the room and confortness was great!!
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 30 avr. 2024
Dear Yvonne, Thank you for your feedback of your stay in Extended Stay America. We apologize for the inconvenience you experienced with the water pressure and temperature in your room. Your comments are invaluable to us as we continually strive to improve our guests' experiences. Rest assured, we will address this issue promptly to ensure a more comfortable stay for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely,Hotel Management

10/10 Excellent

Fabián

Séjour de 1 nuit en avril 2024

10/10 Excellent

Shawn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean
Séjour de 1 nuit en avril 2024

10/10 Excellent

louis

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024

8/10 Bien

Gary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Throughout the day there would be electrical shutdowns for a few minutes. Sometimes this would be anywhere from 3-5 times throughout the day.
Séjour de 7 nuits en avril 2024
Réponse de Hotel Management le 20 avr. 2024
Dear Gary, Thank you for choosing Extended Stay America and taking the time to post a review. We apologize for the inconvenience caused by the electrical shutdowns you experienced during your stay. Please be assured that our team is actively looking into this matter to ensure a smoother experience for our guests in the future. Your patience and understanding on this matter are much appreciated. We hope to welcome you back for an even better stay soon. Sincerely,Hotel Management

8/10 Bien

anthony

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

4/10 Médiocre

chelsea

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The sound insulation effect is very poor, upstairs to take a few showers are clearly heard, I am very unlucky, upstairs is two o 'clock in the morning, estimated to live five people, washed five times, and then running around, the sound of the wooden floor is very crisp
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 11 avr. 2024
Dear Chelsea, Thank you for staying with us. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope you revisit so we can show you all the wonderful aspects of our hotel that make us a great choice when visiting the area.Sincerely,Hotel Management

10/10 Excellent

Sandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Alexandra De La

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Elizabeth

Les points faibles : Personnel et service
Séjour de 1 nuit en mars 2024

10/10 Excellent

JT

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stay here for business, convenience and comfortable
Séjour de 2 nuits en avril 2024

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is brand new and quite modern. The staff is accommodating and thoughtful
Séjour de 5 nuits en avril 2024
Réponse de Hotel Management le 7 avr. 2024
Dear Karen, We are incredibly pleased you enjoyed your stay at Extended Stay America. Your review was a pleasure to read, and we were delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a well-done job. We look forward to welcoming you back soon.Sincerely,Hotel Management

8/10 Bien

Miguel, Calexioc

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was excellent. Room was very clean. Hallways needed vacuuming, though.. Overall, a good experience.
Séjour de 2 nuits en avril 2024

8/10 Bien

Atsushi

Séjour de 2 nuits en mars 2024

10/10 Excellent

JT

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Late afternoon and night staff very kind and helpful. I have stayed a few times and feel aafe and comfortable
Séjour de 3 nuits en mars 2024

10/10 Excellent

Weiguo

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Next visit stay:)
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 1 avr. 2024
Dear Weiguo, We are pleased you had an energizing and fulfilling stay at Extended Stay America. It was such a pleasure hosting your visit, and we hope to have the honor of doing so again soon. Sincerely,Hotel Management

8/10 Bien

Victor

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024

10/10 Excellent

Kathy

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We liked that the property was clean, quiet and fairly close to Legoland!
Séjour de 2 nuits en mars 2024

4/10 Médiocre

Jackie, San Mateo

Les points forts : Personnel et service
Les points faibles : Propreté
The room was filthy…floor was covered with the last people’s hairs and stuff…hallways smelled.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 26 mars 2024
Dear Jackie, Thank you for your review of our hotel. We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies. We take our commitment to cleaning rooms very seriously and will review your feedback. We hope this incident will encourage you to return and enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels. Sincerely,Hotel Management

10/10 Excellent

Carole

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A on clean rooms!!
Séjour de 2 nuits en mars 2024

10/10 Excellent

Shania, valley center

Les points forts : Propreté
Séjour de 1 nuit en mars 2024

10/10 Excellent

Jaclyn

Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Joe

Voyage en couple
Les points forts : Personnel et service
I was expecting complimentary breakfast and coffee. Vending machines were out of water and other items. Staff was great, but lack of amenities was disappointing.
Séjour de 5 nuits en mars 2024
Réponse de Hotel Management le 20 mars 2024
Dear Joe, Thank you for sharing your experience. We are glad that, overall, you had an enjoyable stay and liked our hospitality. However, it is disappointing to learn that we did not meet your expectations regarding breakfast and amenities. We value your feedback as we constantly strive to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management

6/10 Satisfaisant

Michelle

Séjour de 1 nuit en mars 2024

8/10 Bien

Erick

Séjour de 1 nuit en mars 2024

8/10 Bien

Melissa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We enjoyed our stay. It was clean and modern. We were disappointed that breakfast was not available as they are waiting on permits.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 16 mars 2024
Dear Ursula, Please accept our gratitude for taking the time to review your stay. We are delighted to hear that you enjoyed your stay at Extended Stay America. Your satisfaction with the cleanliness and modernity of our facilities is greatly appreciated. We apologize for the inconvenience regarding breakfast; we are actively working on obtaining the necessary permits to resume this service. Thank you for your understanding, and we hope to welcome you back soon.Sincerely,Hotel Management

10/10 Excellent

JT

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice staff and very quiet
Séjour de 1 nuit en mars 2024

10/10 Excellent

Kristine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No ice machine
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 11 mars 2024
Dear Kristine, Thank you for your feedback. We hope you had an overall pleasant stay. We apologize for the absence of an ice machine. We do have large ice trays and full-size refrigerator for your convenience. We value your patronage and hope you choose Extended Stay America for future visits. Thank you again!Sincerely,Hotel Management

8/10 Bien

Catherine

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Clean, quiet. Many amenities.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Management le 11 mars 2024
Dear Catherine, Thank you for your heartwarming words and wonderful review. We are glad to read your kind comments about our clean and relaxing accommodations and the amenities that we offer. We look forward to your next stay at Extended Stay America. Thank you again!Sincerely,Hotel Management

2/10 Horrible

Jaclyn

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Drug people all around in the streets
Réponse de Hotel Management le 5 mars 2024
Dear Jaclyn, Thank you for reviewing your stay at our hotel. It is regrettable to learn about the concerning situations you observed. Although we can't do much about the surrounding area outside our premises, we work closely with the local police authorities to ensure the safety and security of our guests and employees. Please rest assured we will review your concerns internally to provide a more reassuring stay for all our guests. We hope you will consider revisiting us in the future so we can show you a much-improved experience.Sincerely,Hotel Management

6/10 Satisfaisant

Sarah

Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en février 2024

10/10 Excellent

Ivy

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024

4/10 Médiocre

gabriel

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
New hotel wanted to give it a try, unfortunately the room was not ready arrived at check in time was told would be ready in about an hour. Room was clean and nice.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 28 févr. 2024
Dear gabriel, Thank you for taking the time to review your stay. We were disappointed to learn that your room was not ready upon your arrival, and we apologize for the delay. In high occupancy times, slight delays can occur, and we want to extend our gratitude for your patience with this inconvenience. However, we are pleased to learn that you found your accommodations clean and comfortable. We hope that you will choose to stay with us again in the future.Sincerely,Hotel Management

10/10 Excellent

ERIN

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Willy

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelent service
Séjour de 1 nuit en février 2024

4/10 Médiocre

Iliana

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Although it is a new facility, the facility needs a lot of cleaning. The floors were filthy as soon as you walked in to the elevator. The hallways look like they are never vacuumed and trash cans outside the rooms are not emptied out. The floor in our room was not swept. There was hair in the bathtub and appeared to not have been cleaned. Additionally, the beds are not comfortable and squeaky. Although the facility is not noisy, you can here people talking in the room next door and outside the building. The facility needs cleaning and good customer service.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 27 févr. 2024
Dear Iliana, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We will address this issue with our housekeeping associates to ensure such lapses do not happen again. We hope you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve.Sincerely,Hotel Management

8/10 Bien

Theresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Robert

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Although the construction was new, the tub and shower faucets were both disconnected from the wall. Also, no ice machine yet - new construction issues.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 21 févr. 2024
Dear Robert, Thank you for connecting with us about your time at our hotel. It is great to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management

10/10 Excellent

NORMA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

8/10 Bien

Laura

Séjour de 1 nuit en février 2024

8/10 Bien

Sarah

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I booked for one night, ended up staying 4 nights. The staff at first were unpleasant and unfriendly. However, the girl who works the front desk during the week in the mornings was really efficient and kind and she made the remaining stay seemless and enjoyable. I grew to really love this hotel regardless if first impressions.
Séjour de 2 nuits en février 2024
Réponse de Hotel Management le 18 févr. 2024
Dear Sarah, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We appreciate your remarks on the helpful staff. Your compliments serve as an encouragement pill for the entire team. However, we are sorry for the concerns you mentioned and will address them so this is not repeated. Considering this a rare incident, please revisit us for another exciting stay.Sincerely,Hotel Management

10/10 Excellent

maryam

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It is nice, room was big, has a little kitchen with stove top, microwave oven, a big fridge.. but no coffee maker!
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Jessica

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Hotel was fine, clean and comfortable. Check out was listed as 11am, was woken up by housekeeping trying to enter the room at 9am and again at 10am. Front desk then called the room at 10.30 to remind us check out was 11am. Felt very rushed out of the property
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 15 févr. 2024
Dear Jessica, Thank you for sharing your experience; we love that you could join us. We know how small details impact our hotel's overall impression significantly. Therefore, we apologize that your stay was not the seamless visit you deserve. We would love another opportunity to bestow the hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Hotel Management