I stayed at the Courtyard Marriott recently and overall, it was an okay experience. The hotel itself is well-located with plenty of food options nearby, and I appreciated the hot tub, which was a nice way to relax.
However, there were a few issues that impacted my stay. The staff didn’t seem particularly friendly or helpful when I called about a few things in the room. For example, I had only two towels for a room with three guests and only one roll of toilet paper. The conditioner was empty when I tried to use it, which was inconvenient. The pillows were uncomfortable, and the room got uncomfortably warm even with the thermostat adjusted.
Additionally, the noise from the neighbors upstairs was quite disruptive. I called at 9pm about the loud noise, but was told nothing could be done until 10pm when “quiet time” started. Since I was recovering from surgery and had hoped for a quiet stay, this was disappointing.
Overall, the location and amenities like the hot tub were great, but I had a hard time with the service and room comfort. I’d rate it around 3 stars and would hope the staff and room maintenance could be improved in the future.
