3 piscines extérieures, tentes de plage, parasols de plage
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Avis sur Wyndham Grand Rio Mar Rainforest Beach and Golf Resort

5 out of 5
Wyndham Grand Rio Mar Rainforest Beach and Golf Resort
6000 Rio Mar Boulevard, Río Grande

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 1064 avis sur 1773." "
Note des voyageurs de 8 (Bien), d’après 365 avis sur 1773." "
Note des voyageurs de 6 (Satisfaisant), d’après 162 avis sur 1773." "
Note des voyageurs de 4 (Médiocre), d’après 101 avis sur 1773." "
Note des voyageurs de 2 (Horrible), d’après 81 avis sur 1773." "

9,0/10

Propreté

9,2/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

Anne

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2023
Réponse de Jasmine le 14 mai 2023
Greetings Anne,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 Excellent

Jacob

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Beach View
Séjour de 2 nuits en mai 2024

10/10 Excellent

Italee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
In love with the property. Came for Mother’s Day and my birthday and it was epic. Food choice was not the best, but we drove out in the community for great good.
Séjour de 3 nuits en mai 2024
Réponse de Jasmine le 22 mai 2024
Greetings Italee,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 Excellent

Travis

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful
Séjour de 3 nuits en mai 2024
Réponse de Jasmine le 22 mai 2024
Greetings Travis,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

2/10 Horrible

khalysia

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I spent over $1500 at this resort for a 3 nights stay and the room was deplorable. We had soiled sheets that were not changed from the previous guests that had bodily fluids and blood on them. as well as bugs in the restroom with lukewarm shower water. The lamp shades alll throughout the room were clearly weathered, old and dingy and haven’t been cleaned or replaced in years. The overall room conditions for what I paid just did not live up to the standards and expectations that I would expect from a Wyndham property let alone resort. Really put a damper on our weekend birthday experience and surprise I booked for my boyfriend
Séjour de 3 nuits en mai 2024
Réponse de Jasmine le 22 mai 2024
Greetings Khalysia,We sincerely apologize for your experience as we have felt short of meeting your expectations. Your feedback helps us address those areas of opportunities. At the Wyndham Grand Rio Mar, we strive to elevate each of our guest experiences. We hope you will allow us the opportunity to service you again!

10/10 Excellent

Nelie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en mai 2024
Réponse de Acevedo le 22 mai 2024
Glad you enjoyed your experience at Wyndham Grand Rio Mar. We hope to see you soon!

8/10 Bien

Brooke

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was beautiful and the staff was excellent, they were honestly the highlight of the trip. The food was good but we wish there were more options during the breakfast buffet and for more mid days snacks or appetizers. The pools and lounging areas around them were kept moderately clean and the service was again exceptional while outside. The beach was beautiful and very walkable. The transportation was a little hard to understand, they did not notify us upon arrival that we needed to request a airport shuttle 48 hours in advance so we ended up having to use a taxi service last minute that was quite expensive. The room was the worst part, even though we were told we were “upgraded” to a nicer room with an ocean view, it was extremely dirty and smelled of mildew and sweat. The second day maids cleaned a lot better and it was more tolerable, but still felt cheap and old. That being said the staff themselves made up for any inconvenience, they were all lovely and very fun to be around.
Séjour de 2 nuits en mai 2024
Réponse de Reservations Department le 21 mai 2024
Thank you for staying at Wyndham Grand Rio Mar Rainforest Beach & Golf Resort. We appreciate you taking the time to provide us with feedback of your stay. We are sorry to hear that your recent visit did not exceed your expectations. Our sincerest apologies regarding the recent issues. We will be sharing your comments with our executive leaders to provide a better experience for our guests. We hope to have the opportunity to welcome you in the future to deliver the service and experience you deserve.

4/10 Médiocre

Tera

Voyage en famille
Les points forts : Équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The property was beautiful overall. Unfortunately, the room was musty and moldy. Asked for new sheets the first day due to them being dirty and never received any. Requested blankets 3 times throughout the day and finally received them on the 3rd call to the front desk around 9pm. I finally couldn't take the mold and musty smell of the room anymore and requested a new room. That's when I got a lesson on humidity and condensation but when I explained that I had pictures and video's of the mold they finally gave us a new room. My daughter ended up getting sick due to the room and we had to leave 2 days early when her symptoms got worse. The staff was overall amazing but the front desk seemed to care less about our issues. I would expect this from a low star hotel but not a resort that you are paying a good penny for. Just disappointed overall :(
Séjour de 6 nuits en mai 2024
Réponse de Acevedo le 22 mai 2024
The issues you encountered are not reflective of the Wyndham Grand Rio Mar standards, we will appreciate the opportunity to learn more about your experience. Please contact us at reservations@wyndhamriomar.com your feedback is important to us. We hope you will give us the opportunity to provide you with a better experience in the future.

10/10 Excellent

Yolonda

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pleasant stay.
Séjour de 4 nuits en mai 2024
Réponse de Reservations Department le 21 mai 2024
Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach & Golf Resort as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 Excellent

Cristina

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Reservations Department le 21 mai 2024
Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach & Golf Resort as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

8/10 Bien

Ahamed, norcross

Les points forts : Propreté
Séjour de 3 nuits en mai 2024
Réponse de Reservations Department le 21 mai 2024
Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach & Golf Resort as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 Excellent

Michelle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very helpful attentive and friendly staff. The hotel is very clean and we appreciated the fresh room towels every day . Thank you for a great experience and we will definitely Return .
Séjour de 3 nuits en mai 2024
Réponse de Acevedo le 21 mai 2024
Thank you for selecting the Wyndham Grand Rio Mar as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 Excellent

Rodelay

Les points forts : Propreté et infrastructures et conditions de l’hébergement
El personal del front desk debe ser mas amable ,a nuestra llegada nos atendio una muchacha llamada Gabriela que tenia mucha aptitud a la hora de responder al parecer estaba molesta por alguna razon ajena a nosotros deberia ser mas amable y mas cordial con el cuatomer por lo demas todo estuvo bien.
Séjour de 3 nuits en mai 2024
Réponse de Jasmine le 22 mai 2024
Greetings Rodelay,We sincerely apologize for your experience as we have felt short of meeting your expectations. Your feedback helps us address those areas of opportunities. At the Wyndham Grand Rio Mar, we strive to elevate each of our guest experiences. We hope you will allow us the opportunity to service you again!

10/10 Excellent

Natasha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Reservations Department le 21 mai 2024
Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach & Golf Resort as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

4/10 Médiocre

Sylvester

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
There was only one A/c vent in the room, no ceiling fan, it was HOT AF
Séjour de 4 nuits en mai 2024
Réponse de Reservations Department le 20 mai 2024
Thank you for sharing your recent experience at the Wyndham Grand Rio Mar Rainforest, Beach & Golf Resort. We appreciate your review and are truly sorry to hear about the a/c in your room.Please rest assured your comments will be taken to the corresponding department. We hope you give us the opportunity to serve again very soon!

10/10 Excellent

Iyanuoluwa

Séjour de 5 nuits en mai 2024
Réponse de Acevedo le 21 mai 2024
Glad you enjoyed your experience at Wyndham Grand Rio Mar. We hope to see you soon!

10/10 Excellent

Latondra

Voyage en couple
Love this place didn’t want to go home
Séjour de 3 nuits en mai 2024
Réponse de Reservations Department le 20 mai 2024
Thank you for selecting the Wyndham Grand Rio Mar Rainforest, Beach & Golf Resort for your recent stay. We value all guest feedback, and we are happy that you enjoyed your experience with us so much. We hope to see you again!

8/10 Bien

Ricky Ricardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Reservations Department le 20 mai 2024
Thank you for choosing Wyndham Grand Rio Mar Rainforest, Beach & Golf Resort. We appreciate you for taking the time to review your experience with us and we are glad that you enjoyed it so much. We hope to see you very soon again!

10/10 Excellent

Maryerie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Áreas recreativas
Séjour de 1 nuit en mai 2024
Réponse de Reservations Department le 20 mai 2024
Gracias por escoger Wyndham Grand Rio Mar Rainforest, Beach & Golf Resort para su estadía más reciente. Le agradecemos que se haya tomado el tiempo de compartir su experiencia con nosotros y le agradecemos sus comentarios. ¡Esperamos tenerla de visita muy pronto nuevamente!

10/10 Excellent

Helena, Anthem

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en mai 2024
Réponse de Jasmine le 18 mai 2024
Greetings Helena,Thank you for selecting the The Wyndham Grand Rio Mar Rainforest, Beach and Golf Resort as your destination for your recent stay. We value all guest feedback, and we are happy that you enjoyed your experience with us. We hope to see you again!

8/10 Bien

Richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
When we got to our room,there was a smell and we literally had to air out our room daily,we believe it was coming from the air conditioner and it looked like our room needed a deep clean,so we reported the whole cleanliness thing to the front desk and they sent someone to do a deep clean. It was easy to navigate the resort,which was nice. Would probably stay here again the food is very limited and expensive but other than that it was an overall good experience.
Séjour de 3 nuits en mai 2024
Réponse de The Reservations Department le 24 mai 2024
Dear Richard,Thank you for sharing your recent experience at the Wyndham Grand Rio Mar Rainforest, Beach & Golf Resort. We appreciate your review and are truly sorry to hear about the level of service our team provided you with. This is concerning as our team members are dedicated and committed to providing our guests and members with superior levels of customer service. Truly sorry to hear that this was not provided to you. Nevertheless, please be assured that your comments have been shared with my Executive leadership team and action will be taken to help improve the overall guest experience and I apologize that we not only fell short of your expectations, but ours as well.As a valued guest, we thank you for choosing to stay with us and appreciate you bringing this concern to our attention

10/10 Excellent

Janisha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Everything was perfect
Séjour de 3 nuits en mai 2024
Réponse de Acevedo le 17 mai 2024
Thank you for selecting the Wyndham Grand Rio Mar as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 Excellent

Diana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had a wonderful stay. Everyone was so nice and courteous. We loved it.
Séjour de 4 nuits en mai 2024
Réponse de Acevedo le 17 mai 2024
Thank you for selecting the Wyndham Grand Rio Mar as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

8/10 Bien

Rashida

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mai 2024
Réponse de Acevedo le 17 mai 2024
Thank you for selecting the Wyndham Grand Rio Mar as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 Excellent

enis

Voyage en groupe
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Wynham Grand Rio Hotel is by far the best hotel experience l have ever had. I have to saythat the customers service was top of the line(At least my experience). They accomodated when needed and was very generous too. So clean, smells amazing when you walk in, relaxing, no overcrowding of people, easy flow, ready to help at every change. Meals for breakfast was amazing, complimentary upon arrival with champagne the esthetics...l could go on and on. Customer sercice was 10/10. I will be back there, guaranteed. Hope this encourages. Thanks
Séjour de 3 nuits en mai 2024
Réponse de Reservations Department le 15 mai 2024
We appreciate you for taking the time to review your experience at our resort. At the Wyndham Grand Rio Mar Rainforest Beach & Golf Resort we enjoy creating memorable experiences for our guest and we are glad you enjoyed your experience while staying with us. We hope to welcome you soon for another great experience!

6/10 Satisfaisant

JoAnn

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
I wish the eating there was not so expensive. I only had them clean the room two was not happy with the first time they did not clean the floor in the room and bathroom.
Séjour de 7 nuits en mai 2024
Réponse de Reservations Department le 15 mai 2024
Thank you for staying at Wyndham Grand Rio Mar Rainforest Beach & Golf Resort. We appreciate you taking the time to provide us with feedback of your stay. We apologize our pricing did not align with your expectations. Your comments will be shared with our executive leaders to ensure these situations do not happen again. Once more, thank you for sharing your experience with us as we use feedback like yours to improve our guest experience. We hope to have the opportunity to welcome you again for a better service.

10/10 Excellent

Joshua

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was extremely friendly & so were the other families staying at the resort ! 10/10 highly recommended!
Séjour de 2 nuits en mai 2024
Réponse de Reservations Department le 14 mai 2024
We appreciate you for taking the time to review your experience at our resort. At the Wyndham Grand Rio Mar Rainforest Beach & Golf Resort we enjoy creating memorable experiences for our guest and we are glad to hear you enjoyed your experience with us. We hope to see you soon!

8/10 Bien

Jacob

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a nice stay. And beautiful and clean place
Séjour de 3 nuits en mai 2024
Réponse de Reservations Department le 14 mai 2024
We appreciate you for taking the time to review your experience at our resort. At the Wyndham Grand Rio Mar Rainforest Beach & Golf Resort we enjoy creating memorable experiences for our guest and we are glad to hear you enjoyed your experience with us. We hope to see you soon!

10/10 Excellent

Dayana

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Absolutely gorgeous resort
Séjour de 1 nuit en mai 2024
Réponse de Reservations Department le 14 mai 2024
We appreciate you for taking the time to review your experience at our resort. At the Wyndham Grand Rio Mar Rainforest Beach & Golf Resort we enjoy creating memorable experiences for our guests and we are glad to hear that you enjoyed your experience with us. We hope to welcome you again for another great experience!

10/10 Excellent

Destinee

Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Great resort, not close to San Juan about 45 minutes but great area and views!! Would definitely return
Séjour de 3 nuits en mai 2024
Réponse de Acevedo le 13 mai 2024
Thank you for selecting the Wyndham Grand Rio Mar as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

6/10 Satisfaisant

Nubia

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
No actividad
Séjour de 5 nuits en mai 2024
Réponse de Jasmine le 17 mai 2024
Greetings,We sincerely apologize for your experience as we have felt short of meeting your expectations. Your feedback helps us address those areas of opportunities. At the Wyndham Grand Rio Mar, we strive to elevate each of our guest experiences. We hope you will allow us the opportunity to service you again!

10/10 Excellent

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The Wyndham was wonderful- beautiful grounds and great staff. We enjoyed the variety of restaurants and bars throughout the resort and loved the pool and beach area. The one and only downside was our bathroom sink wouldn’t drain at all, but that was minor in comparison to everything else. I would definitely recommend going there.
Séjour de 2 nuits en mai 2024
Réponse de Acevedo le 13 mai 2024
Thank you for selecting the Wyndham Grand Rio Mar as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 Excellent

Destiny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All of the staff were so nice and helpful. The rooms were amazing and the whole resort was clean both inside and out.
Séjour de 2 nuits en mai 2024
Réponse de Reservations Team le 12 mai 2024
Dear Destiny,Glad you enjoyed your experience at Wyndham Grand Rio Mar. We hope to see you soon!

6/10 Satisfaisant

steven

Voyage en couple
Les points forts : Personnel et service et équipements
Our room smelled musty and i thought the drinks and food expensive.
Séjour de 3 nuits en mai 2024
Réponse de Reservations Team le 12 mai 2024
Dear Steven,Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach and Golf Resort as our destination for your recent stay. Please be assured that your comments have been shared with my Executive leadership team and action will be taken to help improve the overall guest experience and I apologize that we not only fell short of your expectations, but ours as well.As a valued guest, we thank you for choosing to stay with us and appreciate you bringing this concern to our attention.

8/10 Bien

Jennifer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This location was just far away enough from the city to make it feel private. Beautiful well kept grounds and Golf course. The rooms were comfortable and our ocean view was top notch! The service was very slow in the restaurants and bars but all employees were talkative very friendly. The casino was small and only one shop to browse. The prices for food and drinks were expensive. Never figured out how to work the espresso machine in our room.( I miss the drip) So 2 large coffees will cost between $15-$20. They also hold $495 when you get there to cover any damages so check your credit limit or that will eat up your spending money. The beach was nice. Kind of murky and lots of waves. Very handy to be able to rent umbrellas for shade. Beautiful shell collecting on my morning walks.. very close to El yucca rain forest
Séjour de 2 nuits en mai 2024
Réponse de Jasmine le 11 mai 2024
Greetings Jennifer,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

6/10 Satisfaisant

Diego Alberto manchame

Voyage en couple
Les points forts : Propreté et personnel et service
Séjour de 5 nuits en mai 2024
Réponse de Jasmine le 10 mai 2024
Greetings Diego,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 Excellent

Valeria

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The place was very clean and staff was friendly. We felt safe at all times this resort was a great choice.
Séjour de 4 nuits en mai 2024
Réponse de Jasmine le 9 mai 2024
Greetings Valeria,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 Excellent

Innis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en avril 2024
Réponse de Jasmine le 10 mai 2024
Greetings Innis,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 Excellent

Tanay N.

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place to stay
Séjour de 3 nuits en mai 2024
Réponse de Jasmine le 9 mai 2024
Greetings Tanay,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 Excellent

Denise

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Jasmine le 10 mai 2024
Greetings Denise,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 Excellent

Talitha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Jasmine le 9 mai 2024
Greetings Talitha,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 Excellent

Melissa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort is beautiful and the access to the beach is amazing! Every restaurant we tried was delicious, the staff were all very friendly and welcoming. It was not crowded at all, the resort was quiet and peaceful. Multiple pools and fun activities for everyone to enjoy. Would definitely stay here again!
Séjour de 4 nuits en mai 2024
Réponse de Reservations Department le 7 mai 2024
Thank you for selecting the Wyndham Grand Rio Mar Rainforest Beach & Golf Resort as our destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

6/10 Satisfaisant

Jose

Les points forts : Personnel et service
I like the set up resort and beach but I didn’t like was that there is a resort fee every night.
Séjour de 5 nuits en avril 2024
Réponse de Reservations Department le 7 mai 2024
We are glad to hear you appreciated the resort and beach but three out of five is less than we aspire to be at the Wyndham Grand Rio Mar Rainforest Beach & Golf Resort! Please contact us so we can address those areas of opportunities. Hope to see you soon!

2/10 Horrible

Dragana

Voyage en groupe
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The worst room I have ever stayed in. For $650 a night you get moldy and super dirty rooms. All the sheets were dirty when we checked in. Asked the front desk to send someone to change them (He was very nice and helpful), room was soo stinky and hard to breathe in due high presence of mold. I'm not that kind of person to ask for refund or write bad reviews but for the amount you pay for room definitely not worth it. I would never stay there even if someone pays me
Séjour de 1 nuit en mai 2024
Réponse de Jasmine le 9 mai 2024
Greetings Dragana,We sincerely apologize for your experience as we have felt short of meeting your expectations. Your feedback helps us address those areas of opportunities. At the Wyndham Grand Rio Mar, we strive to elevate each of our guest experiences. We hope you will allow us the opportunity to service you again!

8/10 Bien

Taylor

Voyage en groupe
Les points forts : Personnel et service et équipements
Pool are is nice. Rooms could use updating.
Séjour de 4 nuits en mai 2024
Réponse de Reservations Department le 6 mai 2024
We are glad to hear you appreciated the pool area while staying with us but four out of five stars is less than we aspire to be at the Wyndham Grand Rio Mar Rainforest Beach & Golf Resort! Please contact us so we can address those areas of opportunities. Hope to see you soon!

8/10 Bien

William

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Overall lovely place to stay in Peurto Rico! Felt safe. Beautiful views. Loved proximity to Rainforest, beach/ocean and pools. Tripped on a piece of cement walkway on way from pool area to beach (sections of concrete were not level to each other) and thankfully was not hurt badly, but was sore for a day. The staff were always helpful, attentive and pleasant! Our room was lovely but had a musty smell, likely due to the high humidity?
Séjour de 5 nuits en avril 2024
Réponse de Jasmine le 4 mai 2024
Greetings William,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!

10/10 Excellent

Kenneth

Séjour de 2 nuits en avril 2024
Réponse de Reservations Department le 24 mai 2024
Thank you so much for your 5-star review! We are glad to hear about your great experience with us! We hope to see you soon and thank you for choosing Wyndham Grand Rio Mar Rainforest, Beach & Golf Resort.

10/10 Excellent

Eddie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

2/10 Horrible

Nicole M

Séjour de 4 nuits en avril 2024
Réponse de Jasmine le 4 mai 2024
Greetings Nicole,We sincerely apologize for your experience as we have felt short of meeting your expectations. Your feedback helps us address those areas of opportunities. At the Wyndham Grand Rio Mar, we strive to elevate each of our guest experiences. We hope you will allow us the opportunity to service you again!

10/10 Excellent

Mike

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We would like to take the opportunity to thank the hotel Rio mar and their wonderful staff ,amazing front desk , pool service etc. Their hospitality above and beyond five stars.
Séjour de 7 nuits en avril 2024
Réponse de Jasmine le 3 mai 2024
Greetings Mike,Thank you for selecting the Wyndham Grand Rio Mar as your destination for your recent stay. We value all customer feedback, and we are happy that you enjoyed your experience with us. We hope to see you soon!