Coin salon dans le hall
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Avis sur S.J. Suites Hotel

3 out of 5
S.J. Suites Hotel
Fortaleza Street N 253, San Juan

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 102 avis sur 268." "
Note des voyageurs de 8 (Bien), d’après 82 avis sur 268." "
Note des voyageurs de 6 (Satisfaisant), d’après 37 avis sur 268." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 268." "
Note des voyageurs de 2 (Horrible), d’après 27 avis sur 268." "

8,0/10

Propreté

8,6/10

Personnel et service

6,6/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

10/10 Excellent

Ambre

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Le personnel était super top, et chambre propre, super bien placé !
Séjour de 6 nuits en avril 2022
Réponse de Team S.J. Suites Hotel le 8 avr. 2023
Thank you for your warm review.

10/10 Excellent

TATHIANA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

8/10 Bien

Joseph

Voyage en couple
Les points forts : Propreté et personnel et service
Older facility but completely acceptable
Séjour de 1 nuit en mai 2024

6/10 Satisfaisant

Jose

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very convenient location and a large room
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Dushan

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Excellent location and staff. Room was in a bad condition, not clean, freezing cold and there was no way to control it. No sound insulation so you would hear everything from the next room or the hallway. Only few rooms have window, the one we stayed didn't.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Lisa, Whittier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

2/10 Horrible

Gwen

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DO NOT STAY HERE. While the location is very desirable in central Old Town area… that is the only highlight. We checked in about 830pm and the front door was locked and not clear instructions on how to get in and get to the 2nd floor for check-in. The entire building is decrepit and unclean. Our room was damp-smelling and freezing cold, with only a sheet and very thin “blanket”. I have traveled a LOT and am fine to “rough it” if needed but this felt unsanitary, unsafe, and very unwelcoming demeanor from staff. It is worth the extra money in this area to stay in a chain brand hotel!!!
Séjour de 1 nuit en avril 2024

8/10 Bien

April

Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
It’s was in a good spot for walking around and shopping
Séjour de 2 nuits en avril 2024

8/10 Bien

Joaqin

Les points forts : Propreté
👍
Séjour de 3 nuits en mars 2024

10/10 Excellent

Keisha

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
It is always a pleasure to stay at and location is everything
Séjour de 4 nuits en avril 2024

10/10 Excellent

Tatiana

Séjour de 2 nuits en avril 2024

8/10 Bien

VICTOR ENRIQUE

Séjour de 2 nuits en avril 2024

8/10 Bien

Juan

Les points forts : Propreté et équipements
Cerca de todo Viejo San Juan. Limpieza exelente.
Séjour de 2 nuits en mars 2024

8/10 Bien

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good value and great location!
Séjour de 5 nuits en mars 2024

10/10 Excellent

María de L

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El hotel está bien ubicado y es económico. Tiene una sala común donde te puedes tomar un café gratis, además tiene un microondas disponible para todos los huespedes.
Séjour de 2 nuits en mars 2024

2/10 Horrible

Andres

Voyage en couple
The property wasn’t ready when I check in it was late for two hours. I should get discount and plus they charge me $25 for a towel / when I don’t use public towels, I got my own personal towel
Séjour de 1 nuit en mars 2024

10/10 Excellent

Alicia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
The staff was wonderful but the property needs work. Very dingy.
Séjour de 1 nuit en mars 2024

2/10 Horrible

Sheryl

Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The location was great, and staff was friendly but the property smelled of mold. When waking up congested I knew I needed to leave early, I requested to check out early but was still charged for the second day of my stay.This property appears to recently been renovated, and essentially an empty room was sectioned off into individual rooms with very thin walls.
Séjour de 2 nuits en mars 2024

8/10 Bien

Kathleen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Booked this to stay overnight coming and going for a cruise. Absolutely walkable even with our luggage to the dock. The gentleman at the front was accommodating and let us stow our stuff when we got there early. Unfortunately for some reason there were some guests who were essentially refusing to leave on time and left the premises in such a state that it was several hours before we could check in. The man was clearly embarrassed and couldn’t have been more apologetic. He offered us a no charge late stay the next day. We declined because our flight was early but he attempted to make it right and that’s appreciated. We were very understanding, yet tired so we opted to grab dinner he gave us a lovely recommendation for a close by restaurant. Came back, slept and grabbed an Uber in the morning. It was clean, quiet, safe and close to the departure for our cruise. Checked all our boxes.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Andrew

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super safe building close to all the happenings in San Juan. I stayed here before my Virgin Voyage.
Séjour de 1 nuit en mars 2024

4/10 Médiocre

Dionne, Ventura

Séjour de 1 nuit en mars 2024

10/10 Excellent

judith

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was very friendly and helpful. Had some problem finding place as cab dropped us off in wrong street, but desk clerk was able to help us find it.
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

CRISTIAN

Voyage en famille
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
It is an old hotel in Old San Juan. The location is excellent! The hotel was very basic with a bed, a fridge and a closet. Very old and needs a good upgrade. The sink in the bathroom broke and the guy from the front desk came and looked at it but that was it...nobody came to fix it. Also the air conditioning never stops. It was cold and we were not the only ones complaining about it. The most upsetting part was that our room didn't have a window. When we went to the front desk to ask for a room with a window we were told that in San Juan the hotels don't have windows...you specifically have to ask for a room with a window. I had no idea that there are hotels without windows. In the end after a lot of insisting we got a room with a window. So when you book a room in any San Juan hotel and if you really need a window you have to ask for one! It was a first for us! I would only recommend this hotel just for the location.
Séjour de 1 nuit en mars 2024

10/10 Excellent

JOSE, Spring Valley

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff at check in. Very friendly personnel.
Séjour de 1 nuit en mars 2024

10/10 Excellent

Francisco

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is an excellent option: affordable, vary centric, with outstanding amenities. This is the best low-price hotel in San Juan.
Séjour de 2 nuits en mars 2024

8/10 Bien

John

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
The hotel is a great location in old San Juan. You can walk everywhere. The rooms were dirty and old. Blow dryer did not work. No controls for temperature. The hotel controls the temperature. We were only there for less than 24 hours so for the cheap price it was ok.
Séjour de 1 nuit en février 2024

8/10 Bien

GIACOMO

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tutto molto bello pulito personale ok, unica cosa da segnalare aria condizionata centralizzata troppo freddo
Séjour de 4 nuits en février 2024

4/10 Médiocre

Joan Y

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Property is EXTREMELY DATED in need of major renovations. Location is excellent! Overall, I didn’t feel safe staying at the property !
Séjour de 1 nuit en mars 2024

8/10 Bien

Rene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location
Séjour de 2 nuits en mars 2024

8/10 Bien

Christine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the location of this place and the helpful staff. Our room was fine but the aircon was very cold. They tried to fix and there was some improvement but it didn’t last. We weren’t able to adjust ourselves. That’s the only downside.
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Amit

Voyage d’affaires
Les points forts : Propreté et personnel et service
The hotel was decent but very old. The girl at the reception I believe her name was Vinccenza was a sweetheart and very accommodating. Initially when I got the room assigned I had to go back and ask to switch the room as it was in the corner and very dark with minimal light. I shared with her that I’m too claustrophobic and right away she moved me to a better room with brighter windows. The only drawback I felt was there is no thermostat in the rooms to control the temperature. The hotel sets the temperature for the entire hotel. Unfortunately it was hot for me to stay there during my 4 nights stay. I got a portable fan from a friend to use during my stay there. Also they advertise coffee/pastries but it’s just coffee but you have to go after 9am to get it as they don’t brew it before that. A little odd but that’s the only two things I can say were negative about the place. Room service was great and they were great with change of towels and making the bed everyday. Overall a decent place to stay for a lower price compared to other places nearby. It is definitely centrally located in old San Juan.
Séjour de 4 nuits en février 2024

4/10 Médiocre

Arnold

Voyage en groupe
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Stayed here one night, prior to our cruise. Great location in the old city. But a tired hotel with stained carpets, etc. The worst aspect was there was no control for the air conditioning ('central air' but no thermostat in the rooms). We had an interior room with no window and a constant flow of cold air, making the room feel more like an icebox. They provided us with extra blankets (which helped) and we wore toques to sleep!
Séjour de 1 nuit en février 2024

10/10 Excellent

Tatsuya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024

6/10 Satisfaisant

Sylwester

Séjour de 1 nuit en février 2024

10/10 Excellent

joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great location and value. Staff was very friendly.
Séjour de 2 nuits en février 2024

8/10 Bien

Damaris

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Quiet, centralized, nice staff, it was a great experience.
Séjour de 1 nuit en février 2024

8/10 Bien

Rondall

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This is a nice little hotel. The rooms are inexpensive compared to many in the area (it is a tourist destination) and the location is fantastic for walking around Old San Juan. The hotel was a little hard to find as the entrance is nondescript, but we eventually sorted that out. If you have a car you need to park elsewhere - we used La Puntilla parking lot less than a 10 minute walk away for $3 a day - as there is no chance of finding street parking. The hotel is a great place if you are looking for a base to explore the area, but is not a 'destination' in and of itself. There are no sweeping views of the coast, and no in house dining - if that's what you're looking for then this is not for you. The best part of this hotel is the staff. Cristobal at the desk is possibly the nicest and most helpful man you'll ever meet, and is a wealth of information on what's good in the area. If I return to PR I'll stay here again.
Séjour de 4 nuits en février 2024

10/10 Excellent

Connie

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff ver accommodating
Séjour de 4 nuits en décembre 2023

6/10 Satisfaisant

Catherine

Les points faibles : Personnel et service
Great Location - minimal room
Location is great - close to shops and restaurants. Hotel is minimal - you get a small room and small bathroom. No extra or frills. The front desk is staffed 7X24 which made a big difference coming in very late. No Wifi or breakfast provided. Staff was very willing to hold our luggage after checkout. Room was clean, but carpet could have been better vacuumed. One towel per person and single hand towel - no washcloth and no Kleenex. Location was a bit of a challenge to find but was quiet and had a working elevator.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Toscani

Les points forts : Personnel et service
Spur of the Moment
The customer service was great and entry into the hotel made me feel safe. This was a spur of the moment hotel choice and it wasn’t terrible. The hotel was very outdated and the shower wasn’t so great. We didn’t have an iron and there was no microwave but a fridge. Overall the staff was pleasant and helpful! It was a descent choice for one night.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Justin

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en février 2024

8/10 Bien

David

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the location of the place and all staff were courteous. Safe area, very vibrant. I was surprised the window was painted over making it so you felt like you were staying in a box. But, the room was clean and the AC worked. Would use this hotel again.
Séjour de 3 nuits en février 2024

10/10 Excellent

Marco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Josh

Voyage en couple
Les points forts : Personnel et service
It was a simple boutique hotel. Nothing fancy, clean. Walkable to all of Old San Juan and cruise port. I would not rent a car and try to stay at S.J., just Uber or taxi. Our room was cold, we like cold sleeping but this crossed the line a bit. Staff was friendly.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Scott

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We were early for check in but they let us check in. Not a fancy place but clean and convenient. Meets all of our needs Great staff and great place.
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Mary

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very Old San Juan. Basic services great location. Good for short stay.
Séjour de 1 nuit en janvier 2024

8/10 Bien

Arla, Riverdale

Séjour de 1 nuit en janvier 2024
Réponse de Rafael S le 24 janv. 2024
Thank you so much for taking the time to share your feedback! We are delighted to hear that you enjoyed your stay at our hotel. It's great to know that our Hotel SJ Suites met your expectations. We appreciate your support and look forward to welcoming you back for an even more exceptional experience in the future.FrontDesk & ManagementRafael S

4/10 Médiocre

cesar

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Candace

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Rafael S le 24 janv. 2024
Thank you so much for taking the time to share your feedback! We are delighted to hear that you enjoyed your stay at our hotel. It's great to know that our Hotel SJ Suites met your expectations. We appreciate your support and look forward to welcoming you back for an even more exceptional experience in the future.FrontDesk & ManagementRafael S