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Avis sur Hyatt Regency Grand Reserve Puerto Rico

4 out of 5
Hyatt Regency Grand Reserve Puerto Rico
200 Coco Beach Blvd. Highway 955-I, Río Grande

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 822 avis sur 1433." "
Note des voyageurs de 8 (Bien), d’après 309 avis sur 1433." "
Note des voyageurs de 6 (Satisfaisant), d’après 152 avis sur 1433." "
Note des voyageurs de 4 (Médiocre), d’après 76 avis sur 1433." "
Note des voyageurs de 2 (Horrible), d’après 74 avis sur 1433." "

9,0/10

Propreté

8,6/10

Personnel et service

8,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Jason

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked everything!
Séjour de 4 nuits en avril 2024

8/10 Bien

Laju

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice stay. Food is very pricey at the property
Séjour de 4 nuits en avril 2024

8/10 Bien

Sefam

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was very spacious, peaceful and very quiet. The beach is steps away from your room and plenty of space to feel secluded especially if you wonder down the path away from the main area of resort. Very family friendly. Showers were heavenly as the water pressure was excellent! Rooms were modern and nice size. Trolleys to give you a lift anywhere on resort. What I did not like: -Pools are too warm! Felt like soup. -Pina coladas at the poolside bar are garbage and not worth the money. Do not order. Overall drinks are not great. -Not enough Puerto Rican cuisine and desserts. Too American. -Too much American music around the pool area. -Feel more like a inclusive resort by offering more activities, like salsa night, jet ski, scuba diving, snorkeling, themed nights, etc. There should be BBQs on the beach. -Rio Grande is not a walkable town and its run down. Consider renting a car for 1 or 2 days. You must know where you are going. Takes like 10 mins to exit out of the resort, so walking to main road will be very long! Ubers are fairly inexpensive. -Did not try, but it seems like reservations recommended for the resort restaurants. Its worth going outside the resort. Overall I would stay again. If you don't want to be in the tourist area(San Juan/Condado), want peace, plan to stay mainly on the resort, this is the place for you. it can work if you want to venture out as well. San Juan/Condado is 20 mins away ($30 to $50 uber ride). Walmart is close by. .
Séjour de 5 nuits en avril 2024

4/10 Médiocre

Antionette

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

6/10 Satisfaisant

Jaime

Voyage en famille
Les points forts : Propreté et personnel et service
Does not feel like a 4 star resort
Séjour de 3 nuits en avril 2024

8/10 Bien

Crystal

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We traveled with our 5 year old for his first trip and for our 8 year anniversary trip! I’ve stayed at many hyatts but was particularly excited for this stay due to the pool, restaurants and property grounds. We did our research prior definitely rent a car , Be prepared you can not get a reservation even two weeks before your vacation for the good places to eat ! When we arrived we were also surprised by a conference that overtook the resort 1000 people to be exact. They took away from the experience of the paying guest as it was presidents club trip ,loud parties outside our room , loud drunk people at the pool , we couldn’t even eat a nice dinner on our anniversary. We did secure a seat at the hibachi restaurant the first night, the chef was not great , sloppy with tricks, the food was extremely salty and we got charged for someone else’s bill over $100 more then ours if we didn’t catch it would have gone unnoticed! Carlos at the pool was a gem he was our favorite server along with the two lady bartenders who looked like they had been there for a while! Food truck was great we basically lived off the hot dogs and room service pizza since we couldn’t eat at the steak house or get reservations anywhere. Brian the manager did listen to our concerns on our last night and made it some what better , the experience was a total bummer considering we have traveled all over the world and received better service sadly at lower stared hotels.
Séjour de 4 nuits en avril 2024

10/10 Excellent

Noreen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 5 nuits en avril 2024

10/10 Excellent

Nessa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s a beautiful clean relaxing resort, and staff is very nice.
Séjour de 5 nuits en avril 2024

10/10 Excellent

Scott, Martinsville

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a great place to stay. We have been here several times. Very enjoyable and quiet.
Séjour de 6 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 27 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Leah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful resort with amazing staff and amenities
Séjour de 4 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 27 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Erica

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Grand Hyatt Regency Reserve in Puerto Rico is an absolute gem, epitomizing luxury and relaxation. From the moment you arrive, you're greeted with warm smiles and impeccable service from the staff, who go above and beyond to ensure your stay is nothing short of extraordinary. The grounds are simply breathtaking, boasting lush tropical gardens, pristine pools, and stunning ocean views that transport you to paradise. Whether you're lounging by the pool with a refreshing cocktail in hand or exploring the nearby beaches, every moment feels like a dream. The hotel itself is a masterpiece of design, blending modern elegance with traditional charm seamlessly. The rooms are spacious and beautifully appointed, offering every comfort imaginable for a truly indulgent stay. Dining at the Grand Hyatt Regency Reserve is amazing. From fine dining experiences to casual fare by the pool, there's something to tantalize every palate. Overall, the Grand Hyatt Regency Reserve in Puerto Rico surpasses expectations in every way possible. It's a haven of luxury, hospitality, and relaxation, making it the perfect destination for a memorable getaway.
Séjour de 4 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 27 avr. 2024
We want to thank you for staying with us and taking the time leave us such a great review.We are pleased to know that you had an amazing vacation and were able to experience our wonderful facilities, including the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Lache

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property and staff was nice. Highly recommend
Séjour de 3 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 26 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Midjouna

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing place
Séjour de 5 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 26 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Marian Ginel, Jupiter

Voyage en couple
Perfect place
Séjour de 3 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 26 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

sandy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is the best if you want to have a family vacation. Great for small kids and teenagers. Loved this place , definitely coming back .
Séjour de 4 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 26 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you and your family had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

EVETTE

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice. Exceptional service all rounds. Grounds well kept and clean. Rooms we’re comfortable. Felt like home.
Séjour de 5 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 26 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Ana Maria

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved the property and MOST of the employees, over all I had a great stay and I would come back .
Séjour de 5 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 26 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

efrain

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stayed 4 nights with my girlfriend- played 18- the course was in perfect condition despite the heavy rains. Played through. Anyway, we will be coming back bringing family and friends along this time. The dining options are great, nice pool, the beach is a 3.9/5 (there are better beaches elsewhere on the island). We had our room serviced everyday- the staff was great. Overall a really great experience and I highly recommend it.
Séjour de 4 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 26 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Bien

Terence, Atlanta

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ubers are limited in the area; resort food is okay, but I would love more options. The beach is nice and needs some maintenance but needs a little upkeep.
Séjour de 3 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 24 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Kenya

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had such an amazing time here! The resort itself is absolutely gorgeous. Very updated and modern, water fountains everywhere and everything looks better at night with all the lights. The staff were so sweet and welcoming, made our stay very comfortable. The food and drinks were very good. It makes sense why there is no all inclusive option. Definitely booking this again for my next visit and I highly recommend!!!!
Séjour de 3 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 24 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an amazing vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Bien

Mark E.

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Because of its location and the absence of other dining options nearby, it would be advisable to provide an all-inclusive package.
Séjour de 3 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 24 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.Thank you for your suggestion regarding an all-inclusive option.We look forward to have you with us in the near future.

10/10 Excellent

Tiesha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
We had an awesome stay! Our first day being there the sewage backed up into our room (shower and floor drain) but the staff immediately accommodated us and moved us to another room. Great drinks at the lobby bar. Pool area is a vibe for sure! Would definitely go back!
Séjour de 3 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 24 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had an awesome vacation and were able to experience the hospitality of our great team.Please accept our apologies for the inconvenience experienced on your 1st room.We look forward to have you with us in the near future.

10/10 Excellent

Reymond Lora

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this hotel 2 time with my family
Séjour de 5 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 24 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to seeing you again in the near future.

4/10 Médiocre

Michael Bryant

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Séjour de 3 nuits en avril 2024

10/10 Excellent

Catherine

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A literal paradise!! We really enjoyed the breakfast buffet, water sports, and the beautiful scenes inside the resort!
Séjour de 5 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 24 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Allison Marie

Séjour de 5 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 24 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

8/10 Bien

Samantha

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 24 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Heather Caroline

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 7 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 24 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We look forward to have you with us in the near future.

10/10 Excellent

Tiffany

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Love each and every pool area !
Séjour de 2 nuits en mars 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 24 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation We are glad you were able to enjoy our pools and experience the hospitality of our great team.We look forward to have you with us in the near future.

6/10 Satisfaisant

Nikhila

Voyage en groupe
Check in and room service are very slow.
Séjour de 3 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 24 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments regarding the check-in and room service delivery with our senior management team to determine what actions need to be taken to improve our service. We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 Excellent

Nizar, New York

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel for family vacation - rooms are spacious and modern, swimming pools are amazing, beach is beautiful, stafff is super helpful. The hotel is also close to many attractions and only 30-45min away from the airport and San Juan.
Séjour de 4 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 19 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 Excellent

Richard Boyd

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, attractive and friendly staff. 5 swimming pools with poolside bars . Kids friendly
Séjour de 5 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 19 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

6/10 Satisfaisant

Edward

Voyage en famille avec de jeunes enfants
Les points forts : Équipements
Les points faibles : Propreté et personnel et service
Looks can be deceiving as this property is luxurious and the beach is very nice, but when it comes to the service provided it was lacking and underwhelming. The grounds are spectacular and the lobby and restaurant areas are pleasing as well. The staff at the restaurant were the only ones that were overly pleasant and extremely attentive. The staff maintaining and working the property were lackadaisical and very slow to provide service. The rooms were pleasant but the upkeep and service to the needs of the vacationers was almost nonexistent. There was little effort in making sure that the experience and needs for the clientele were taken care of. It was a bit of a lazy effort in what I experienced. I would most likely choose another resort after the service experienced during my stay.
Séjour de 3 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 24 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to exceed your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our service. We hope to have you with us in the future and have the opportunity to regain your trust.

10/10 Excellent

Jamie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 19 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

2/10 Horrible

Hemangi

Séjour de 5 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 19 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are sorry that we were not able to fulfill your expectations. We hope to have you with us in the future and have the opportunity to regain your trust.

8/10 Bien

Lauren

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is beautiful and calm beach area which is great for kids.
Séjour de 4 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 19 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

8/10 Bien

Melissa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property itself was beautiful. The food options were okay if you stayed on the resort ;)The only down fall is that they only clean your room every 3 days so if you need anything you have to call however they are very prompt with service
Séjour de 3 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 19 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 Excellent

Kerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice resort I really enjoyed my birthday here .
Séjour de 3 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 17 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 Excellent

Gabrielle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place !! Clean and big!!! Love love love that they have a convenient store open 24/7 because I get really parched at night. The only thing I could say is why PARKING ISNT FREE !!!
Séjour de 4 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 19 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 Excellent

Tierra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We encountered a rude manager at first , reading transportation so don’t rely on there “recommended” third part of transportation. Other than that it was really nice , staffing was helpful , the property is very nice and well kept. We will be returning !
Séjour de 3 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 16 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We are sorry to learn that any of our manager was rude and we will discuss it on our next management meeting. Our apologies for any inconvenience it may have caused you.We look forward to have you with us in the near future.

8/10 Bien

Marjorie

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Overall it was a nice vacation but that was more because of the pool and beach. The food was not good, the roof of my room leaked, and housekeeping ignored me until I complained and then harassed me afterward (knocking on my door late at night and setting my alarm clock for 5am).
Séjour de 4 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 16 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We will discuss your comments regarding the food and housekeeping service with the Restaurant & Bar Director and our Executive Housekeeper to find ways to improve in these areas.We look forward to have you with us in the near future.

10/10 Excellent

Antionette

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property. Staff was very accommodating.
Séjour de 3 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 16 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 Excellent

Makin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I liked how the rooms were bungalows
Séjour de 2 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 16 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our bungalow style resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 Excellent

Steven Elwin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 6 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 16 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

8/10 Bien

Michael

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The resort itself is very nice. The design, layout and grounds of the resort are well designed and feels very big, open and airy when walking around. The pool was big, spacious and never felt over crowded. The beach was private and not crowded at all. The staff was very helpful, friendly and accommodating. There are several restaurants on site that all had good service and the food was very good. We stayed there for 4 days with kids and everyone had a great time.
Séjour de 4 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 16 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 Excellent

Talia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely breathtaking - beautiful resort
Séjour de 3 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 16 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 Excellent

Nancy

Voyage en famille
Loved the expansive room and staff service. Great family resort!
Séjour de 4 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 16 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team and our spacious rooms. We look forward to have you with us in the near future.

10/10 Excellent

Janel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great experience! Staff was amazing.
Séjour de 3 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 16 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

10/10 Excellent

Miguel, Chula Vista

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 16 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had enjoyed your vacation and loved our resort . It is great to hear that you were able to experience the hospitality of our great team. We look forward to have you with us in the near future.

8/10 Bien

Dana

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Équipements et infrastructures et conditions de l’hébergement
This was our first vacation w children, ages 3 and 5; and first trip to Puerto Rico. Direct flight out of Hartford and no passports needed made it an easy choice! The pool was incredible and made the stay worthwhile, even better was the smaller pool in front of our villa. Our room was gorgeous. Water views from the balcony and the front door. Spacious and comfortable. Food was just ok. Nori and nectar were the best meals we had, and the tacos from the food truck at the pool. Staff communication was less than great, parking was not clearly communicated, to the point where we paid $30 for the first night because we weren’t told that our room had free parking right in front of the building. We spent the week eating at the buffet because we thought it was included with our room, no one told us it wasn’t until we checked out and paid about $100/day for uneaten bagels and fruit for our toddlers. I’d go back, but not without seeing what else is out there on other parts of the island. Especially because the town of rio grande didn’t seem to have much to offer and weather is unpredictable due to the mountains and rainforest nearby!
Séjour de 5 nuits en avril 2024
Réponse de Hyatt Regency Grand Reserve Puerto Rico le 17 avr. 2024
We want to thank you for staying with us and taking the time leave us a review.We are pleased to know that you had a great vacation and were able to experience the hospitality of our great team.We are sorry for the shortcomings encountered and that we were not able to exceed your expectations. We will be discussing your comments with our senior management team to determine what actions need to be taken to improve our culinary offer and commnication. We hope to have you with us in the future and have the opportunity to regain your trust.