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Avis sur Courtyard by Marriott Isla Verde Beach Resort

4 out of 5
Courtyard by Marriott Isla Verde Beach Resort
7012 Boca De Cangrejos Avenue, Carolina

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 790 avis sur 1387." "
Note des voyageurs de 8 (Bien), d’après 324 avis sur 1387." "
Note des voyageurs de 6 (Satisfaisant), d’après 151 avis sur 1387." "
Note des voyageurs de 4 (Médiocre), d’après 63 avis sur 1387." "
Note des voyageurs de 2 (Horrible), d’après 59 avis sur 1387." "

8,8/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Laurent

Voyage en famille
Les points forts : Propreté et personnel et service
Près de l’aéroport. Chambre ordinaire, aurait besoin d’une bonne rénovation. La nourriture est très dispendieuse et moyenne. Le prix des chambres est très très élevé $$$
Séjour de 2 nuits en mars 2023
Réponse de Efrain Rosa le 7 mars 2023
Merci pour votre avis. vous serez heureux d'apprendre que nous allons rénover nos installations entre cette année et 2024. Nous espérons vous revoir parmi nous.

8/10 Bien

Dominic

Les points forts : Personnel et service
Rooms need to be updated. It’s OLD
Séjour de 2 nuits en mai 2024

4/10 Médiocre

Gerson

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the whole stay at this place was a nightmare. the beds have either fleas or bed bugs one or the other. my family and I all have hundreds of bug bites we got from staying there. our room didn’t get cleaned three nights out of our stay. the food is overpriced and not great. If you have a rental car, parking is not included in your stay. staff at the reception is rude. only pleasant ppl there are the bartender in the lobby and the gentleman who take your luggage to your room. the entire hotel smells like wet or moldy carpet. overall super overpriced for the quality. won’t be staying here again. pools were nice and clean, not overly crowded most days and the beach area is beautiful. pool bar doesn’t stay open late. WiFi didn’t work the entire time we were there.
Séjour de 6 nuits en mai 2024

10/10 Excellent

Lauren

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful beach resort with friendly staff
Séjour de 3 nuits en mai 2024

10/10 Excellent

Yanier

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un exelente lugar lo recomiendo
Séjour de 6 nuits en mai 2024

10/10 Excellent

Colton Jagger

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s amazing, the staff are fun and very helpful, they make sure you feel welcomed, Fernando one of the guys out at the pool his personality was great he made our trip fun and funny 🏝️❤️ we didn’t wanna go home
Séjour de 4 nuits en mai 2024

8/10 Bien

Gregory A

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Staff was amazing! Everyone, no matter their role, was so friendly and appreciative of the hotel guests. Fernando was the best ambassador Courtyard by Marriott could ask for! He brought the fun and made each person feel special as he made his rounds poolside with towels and conversation. Beach area was fairly private. Very quiet and came with lounge chairs and umbrellas. We found the staff very fluent in both English and Spanish, eliminating our communication worries. Our room was clean and beds comfortable. The biggest drawback to hotel was limited shops & restaurants right around the property without a 15 minute walk or taxi. Onsite dining was good-great pizza!
Séjour de 6 nuits en mai 2024
Réponse de Arelys, Social Media le 22 mai 2024
Hi Gregory! Thank you for sharing your amazing feedback. We are delighted you had a great time and we appreciate you choosing us for your stay. Thanks!

10/10 Excellent

Dhaamin

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was wonderful
Séjour de 3 nuits en mai 2024
Réponse de Arelys, Social Media le 22 mai 2024
Thank you! We are delighted you had a wonderful experience! Thanks for staying with us.

8/10 Bien

Carrie Ann Goodge, WASHINGTON

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good location, on nice public beach, great client service (eg, allowed late checkout, room refreshed every day, abundance of towels, etc), staff responsive. Downside - weekend crowded with wedding & casino guests; not easily walkable to any shopping or restaurants.
Séjour de 3 nuits en mai 2024
Réponse de Arelys, Social Media le 22 mai 2024
Hi Carrie Ann! Thank you for sharing. We are delighted you found your stay comfortable and we appreciate you choosing us for your stay.

10/10 Excellent

Shawn, Raeford

Séjour de 2 nuits en mai 2024
Réponse de Arelys, Social Media le 22 mai 2024
Shawn, thanks for sharing and for staying with us!

10/10 Excellent

Tommy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Arelys, Social Media le 22 mai 2024
Thank you for sharing and for staying with us!

10/10 Excellent

Victor Manuel, Middle Village

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jose the server was on point with everything. The staff are wonderful people who take pride in their job, & it is appreciated also refreshing. This is our go to hotel every year if not a couple of times a year for our pilgrimage back to our beautiful isla to visit familia, friends & just get away. THANK YOU!
Séjour de 2 nuits en mai 2024
Réponse de Arelys, Social Media le 22 mai 2024
Beautiful! Thank you so much for sharing! We are delighted to know you visit us frequently and we look forward to welcoming you and your family back to your home away from home!

8/10 Bien

Nydia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Some of the stuff in the room doesn't work like coffee maker. Hair dryer amd the shower is not very warm
Séjour de 5 nuits en mai 2024
Réponse de Arelys, Social Media le 22 mai 2024
Nydia, we apologize for the inconvenience you experienced during your stay.

8/10 Bien

Angel

Séjour de 3 nuits en mai 2024
Réponse de Arelys, Social Media le 22 mai 2024
Thank you Angel for staying with us!

8/10 Bien

Lesner Martinez, HIALEAH

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
There is hidden resort fee
Séjour de 2 nuits en mai 2024

10/10 Excellent

Mary Ann

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 2 nuits en mai 2024

10/10 Excellent

Navasha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My husband and i enjoyed our King room oceanfront ..will return .
Séjour de 1 nuit en mai 2024

8/10 Bien

Shannon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Food and stafe are amazing and helpful
Séjour de 4 nuits en mai 2024

8/10 Bien

Nastassia Elizabeth

Voyage en groupe
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Traveled with my best friend for a quick 3 night get away May 2024. We were hesitant to book due to the mixed reviews but gave it a try anyway and glad we did. We had a great time! The location is convenient and close to old San Juan. The grounds and pool were clean! The pool water was cold, so not heated, probably much warmer in the summer months. Seems like there are 3 to 4 rather large iguanas living on the resort, that was interesting to see by the pool each day. The rooms do need updating but were not terrible at all it looks like the bathrooms were recently updated but not the actual room. The bartenders were great especially Elvin at the pool bar, he was very kind and attentive! Drinks were great! Food options are limited onsite, we ate at 1 restaurant and had the paella which was good. Room service wasn’t good, the menu is very limited. There’s not much going on onsite, there’s no entertainment it’s more of a relaxing vibe. We enjoyed the food more so off the resort at Pinones and other local restaurants. Front desk staff needs training they did not provide detail of the $300 hold per night at check in and at checkout the staff member wasn’t able to explain the bill in English to us but we were able to speak to the manger who explained everything. Overall we had a great time and would recommend and may visit again.
Séjour de 3 nuits en mai 2024
Réponse de Arelys, Social Media le 22 mai 2024
Fantastic! We truly enjoyed receiving your honest feedback, and we are delighted that you and your friend had a great experience at our resort. Thank you for choosing us, and we look forward to welcoming you back for your next trip.

10/10 Excellent

Tiffani

The grounds are beautiful and kept really well. The pool could have been a bit more clear. The staff was so kind and accommodating. Very easy to get to Old San Juan. Puerto Rican food is best outside of the hotel. I will definitely be back.
Séjour de 5 nuits en mai 2024

10/10 Excellent

Rommel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 2 nuits en mars 2024
Réponse de Arelys, Social Media le 22 mai 2024
Thank you for sharing and for staying with us!

10/10 Excellent

Chris

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful beach and pool with casino and dining on site. Easy and safe parking in garage.
Séjour de 7 nuits en février 2024

10/10 Excellent

MICHAEL

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We loved the property. Moved from a Wyndham on the east end of island due to noise. This place was an oasis. My wife and I loved it. All the employees were wonderful.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Tammy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our trip was great the only thing I didn’t like is that we had to lay $25 a day for parking at the hotel.
Séjour de 3 nuits en mai 2024

10/10 Excellent

Beatrice

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

6/10 Satisfaisant

Evelyn

Séjour de 7 nuits en mai 2024

8/10 Bien

Virginie

Séjour de 3 nuits en avril 2024

10/10 Excellent

Brian

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beachfront. Rooms were clean, staff ended up being nice after rough start. Facilities are nice. Rent a car as you are 10 minutes from Old San Juan.
Séjour de 2 nuits en mai 2024

8/10 Bien

James

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved that the property is near a lot of attractions and on the beautiful beach. Great for relaxing and nightlife.
Séjour de 4 nuits en mai 2024

8/10 Bien

Thresia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the location right on the beach. The hotel is a bit seasoned, However it was clean with good AC and i had a half balcony view of the beach. i liked the ability to walk the beach and alsi sit have a meal beachside.Staff were friendly accomodatibg which helps. I didnt use the casino. i ate at 2 pf the three resturants and find my food good. Pools were clean and the walking arwas and bathroom was continuosly cleaned.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Sandra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
From the moment we arrived everyone was very friendly, the property was absolutely beautiful. We can not wait to come back
Séjour de 3 nuits en mai 2024

10/10 Excellent

Debra

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Close to airport, clean beautiful resort. Staff was friendly and accommodating. Will definitely be back
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Yesenia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en avril 2024

10/10 Excellent

Christopher

Séjour de 3 nuits en avril 2024
Réponse de Arelys, Social Media le 22 mai 2024
Hi Christopher! Thank you so much for sharing and for staying with us.

10/10 Excellent

Christopher

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was friendly and welcoming and didn’t bother us for small matters. They let us enjoy our vacation while providing excellent service. I would highly recommend. And if you like coffee grab a latte and find Fernando for the info
Séjour de 2 nuits en avril 2024

10/10 Excellent

Lisa M

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent getaway
Séjour de 5 nuits en avril 2024

10/10 Excellent

Liandry

Séjour de 3 nuits en avril 2024

8/10 Bien

Helen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff
Séjour de 2 nuits en avril 2024
Réponse de Arelys, Social Social le 30 avr. 2024
Thank you for staying with us!

10/10 Excellent

Cristina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
amazing staff
Séjour de 4 nuits en avril 2024

8/10 Bien

Lindsay

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property location was perfect. The beach and balcony view were amazing. Service was overall good. I did feel the food was okay and the drinks were not worth the money. Overall great stay though.
Séjour de 4 nuits en avril 2024
Réponse de Arelys, Social Media le 30 avr. 2024
Thank you Lindsay! We appreciate the feedback and we are happy you enjoyed your stay with us!

10/10 Excellent

Juliana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Arelys, Social Media le 30 avr. 2024
Hi Juliana, thank you! We are happy you enjoyed your stay. Thanks for sharing!

8/10 Bien

Kendra

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were very nice and comfortable. Housekeeping was great. Front desk staff was uneven. There is a “glitch” that allows Uber to charge $65 for a 5-min drive to the airport, so beware. Some front desk were willing to help with that. Sirena is a beautiful restaurant, I just wish there were more options there or in the area. But the important stuff—the pool and beachfront area is perfect. My 3 year old was happy to spend hours in the shallow pool with the boogie board. The beach is RIGHT THERE and the water is amazing. A bit too strong to let her go in by herself, but still amazing.
Séjour de 3 nuits en avril 2024
Réponse de Arelys, Social Media le 30 avr. 2024
Hi Kendra! Thank you so much for your great feedback. We are happy you and your daughter were able to enjoy the amenities at our resort.

10/10 Excellent

Ashly F

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very friendly and multi lingual
Séjour de 4 nuits en avril 2024
Réponse de Arelys, Social Media le 30 avr. 2024
Ashly thank you for sharing! We are happy our team provided you with a great service experience.

10/10 Excellent

Zaymara, Sant

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This beach is beautiful and safe. The hotel is conveniently located near the airport and other amazing spots. The staff for the most part are courteous, warm, and pleasant, especially the housekeeping staff.
Séjour de 1 nuit en avril 2024
Réponse de Arelys, Social Media le 30 avr. 2024
Thank you Zaymara! Thanks for the shoutout to our amazing Housekeeping team!

10/10 Excellent

Giselle

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We got there early in the morning (6am) and they were able to do early check in and it was perfect because we had two small children! Loved everything about this place and everyone was very friendly!
Séjour de 3 nuits en avril 2024
Réponse de Arelys, Social Media le 30 avr. 2024
Hi Giselle! Thank you for sharing, what great feedback, and we are delighted your family enjoyed their stay with us!

8/10 Bien

Karianne

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Resort was nice. Staff were exceptionally friendly as were the locals. The pool area had plenty of seating (sun & shaded areas). Having the beach steps from the patio & pool area was very convenient. Food was great but wish they had more options on the menu, especially for dinner. Casino was fun. The rooms are small and had a musty smell but overall very clean.
Séjour de 5 nuits en avril 2024
Réponse de Arelys, Social Media le 30 avr. 2024
Hi Karianne! Excellent feedback! Thank you so much for sharing and we appreciate you staying with us.

10/10 Excellent

MANUEL GARCIA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente atención de su personal en el restaurante, bar de la piscina, cafetería del Loby, carpeta, en fin de todos los empleados, buena limpieza en la habitación y en todo el hotel
Séjour de 4 nuits en avril 2024
Réponse de Arelys, Social Media le 24 avr. 2024
Muchas gracias Manuel. Nos alegra saber que disfrutó su estadía y apreciamos muchísimo su reseña. Gracias por compartirla con nosotros.

10/10 Excellent

Deborah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place
Séjour de 4 nuits en avril 2024
Réponse de Arelys, Social Media le 22 avr. 2024
Hi Deborah, thank you for sharing and for staying with us. We are glad you had a great time.

8/10 Bien

Timothy

Voyage en famille
Les points forts : Équipements
Nice place. Spacious rooms. Dated hallways and buildings. Common area bathrooms were not taken care of as well as we would’ve liked. Beach was nice, pool area was nice. Food at the pool took a long time to be delivered.
Séjour de 2 nuits en avril 2024
Réponse de Arelys, Social Media le 22 avr. 2024
Hi Timothy, thank you for sharing your honest feedback. We'll soon undergo renovations at the hotel to provide an even better resort experience for your next visit. Thank you again for staying with us.

8/10 Bien

Dewayne

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
After my stay; myself and my partner both had small bug bites on our bodies...suspect bed bugs....
Séjour de 3 nuits en avril 2024
Réponse de Arelys, Social Media le 22 avr. 2024
Hi Dewayne, thank you for sharing. We take all guest feedback seriously and we apologize for any inconvenience you may have experienced during your stay.