Avis sur Condado Ocean Club - Adults Only
Condado Ocean Club - Adults Only
1045 Avenida Doctor Ashford, San Juan, PR
Avis
8,4
Très bien
8,8/10
Propreté
8,8/10
Personnel et service
8,2/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,6/10
Écoresponsabilité
Avis
20 nov. 2022
Séjour de 1 nuit en novembre 2022
10/10 Excellent
Romaine
Voyage en couple
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Romaine
Séjour de 2 nuits en mai 2024
8/10 Bien
Tressa
Voyage en groupe, Voyage en couple
26 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tressa
Séjour de 3 nuits en mai 2024
10/10 Excellent
Demetrius
26 mai 2024
Demetrius
Séjour de 3 nuits en mai 2024
8/10 Bien
Tanya
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tanya
Séjour de 3 nuits en mai 2024
Réponse de Omar Rivera le 26 mai 2024
Dear TanyaThank you very much from your comment and evaluation please be sure that we take very seriously our guests comments and analysis any suggestions in order to elevate our service. Glad that you had a great time.
10/10 Excellent
Rohnay
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rohnay
Séjour de 5 nuits en mai 2024
Réponse de Omar Rivera le 26 mai 2024
Dear RohanyThank you very much for your great comment it make us happy and proud to read that you loved our beautiful property. If you plan to visit our little paradise don’t hesitate to reach us to provide with the best service.
8/10 Bien
Tiona
23 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tiona
Séjour de 3 nuits en mai 2024
Réponse de Omar Rivera le 25 mai 2024
Tiona,Thank you for your feedback, we really appreciate your evaluation but will like to know what happened that we didn’t get to provide you with a 5 out of 5 service.. your feedback will allow us to get better on our service. Looking forward to hear from you. Thank you ones again
8/10 Bien
Susan
22 mai 2024
Susan
Séjour de 3 nuits en mai 2024
Réponse de Omar Rivera le 25 mai 2024
Susan, Thanks for your evaluation. Hope you had a wonderful time in our property. If you plan to visit our beautiful island in a near future please don’t hesitate to contact us and allow us to provide you with an excellent service.
10/10 Excellent
Sebastian
22 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sebastian
Séjour de 3 nuits en mars 2024
Réponse de Omar Rivera le 25 mai 2024
Sebastian, Thank you for your 5 out of 5 rate it makes us very proud and happy that our service was up to your standards… if you plan to visit our beautiful island don’t hesitate to contact us to provide you with an excellent experience ones again.
2/10 Horrible
Michael
22 mai 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Michael
Séjour de 4 nuits en mai 2024
Réponse de Betsy le 22 mai 2024
Hola Michael: Thank you for sharing your comments.Our sleeping rooms, as described in all platforms, are each 325 SF with Floor to Ceiling windows which allow for natural lighting and water views on both the Laguna and Ocean Side. We realize you may have not found the size as large as you would have preferred. I do realize that some details were missed in the housekeeping process upon your arrival and I thank you for sharing those comments during your checkout. I saw that our team offered you a just compensation and that the evidence was sent to you via email as a follow-up. Again, we value your comments and will share with our team to improve on the areas you mentioned. Thank you for visiting.
10/10 Excellent
Felecia
Voyage en groupe
21 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Felecia
Séjour de 3 nuits en mai 2024
Réponse de Juan C. le 21 mai 2024
Thank you for choosing to stay with us and for your perfect review. We look forward to welcoming you back soon.
8/10 Bien
Remy
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Remy
Séjour de 3 nuits en mai 2024
Réponse de Juan C. le 20 mai 2024
Your 4-star review means a lot to us and your words! We hope to see you again soon!
10/10 Excellent
LAQUISHA
Voyage en couple
17 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
LAQUISHA
Séjour de 3 nuits en mai 2024
Réponse de Betsy le 17 mai 2024
Hi Laquisha:We love that you enjoyed your stay and thank you for the comment on our staff!
10/10 Excellent
Standley
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Standley
Séjour de 4 nuits en avril 2024
Réponse de Juan C. le 21 mai 2024
Thank you for your kind words! We're happy to hear that you had a great stay and look forward to welcoming you back soon.
10/10 Excellent
Daniela
17 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Daniela
Séjour de 2 nuits en mai 2024
Réponse de Juan C. le 20 mai 2024
Thank you for the perfect rating! We can't wait to welcome you back in the future!
10/10 Excellent
Sonya
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sonya
Séjour de 2 nuits en mai 2024
Réponse de Betsy le 17 mai 2024
Hola Sonya:Thank you for the review; glad you enjoyed the hotel and our friendly staff!
8/10 Bien
Rajanee
15 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rajanee
Séjour de 3 nuits en avril 2024
Réponse de Betsy le 17 mai 2024
Hey Rajanee:Thank for rating us! Looks like we missed it by 1. We will try harder!
4/10 Médiocre
Ashley
13 mai 2024
Les points faibles : Propreté et personnel et service
Ashley
Séjour de 4 nuits en mai 2024
Réponse de Juan C. le 14 mai 2024
Dear Ashley,It's evident that we've fallen short of expectations, and the experience our guest should have had during your stay was not met. Please accept my sincere apology for any inconvenience caused. We're committed to making things right for you. Could you please let us know how we can rectify the situation and ensure your satisfaction?
10/10 Excellent
Audain
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Audain
Séjour de 3 nuits en mai 2024
Réponse de Juan C. le 13 mai 2024
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and that our property met your expectations perfectly. We appreciate your kind words and hope to welcome you back again soon!
10/10 Excellent
Sandra, Bronx
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandra
Séjour de 4 nuits en mai 2024
Réponse de Juan C. le 13 mai 2024
Thank you for your fantastic review! We're happy to hear that you enjoyed our excellent beach view, cleanliness, and all adults' ambiance. It's also wonderful to know that our valet team provided helpful and friendly service. We hope to welcome you back again soon!
10/10 Excellent
Ursula
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ursula
Séjour de 1 nuit en mai 2024
Réponse de Juan C. le 13 mai 2024
Thank you so much for your kind words! We're happy to hear that you enjoyed the atmosphere, our beautiful hotel, and the great staff. We hope to have the pleasure of welcoming you back again soon!
6/10 Satisfaisant
jennifer
10 mai 2024
jennifer
Séjour de 3 nuits en mai 2024
Réponse de Juan C. le 13 mai 2024
We're sorry to hear that we missed the mark, but we're committed to making it right. Please reach out to us directly so we can address your concerns and ensure your next experience with us is exceptional.
8/10 Bien
Horace
Voyage en famille
10 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Horace
Séjour de 3 nuits en mai 2024
Réponse de Omar Rivera le 10 mai 2024
Thank you very much for your feedback
6/10 Satisfaisant
DeOnna
Voyage en couple
8 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
DeOnna
Séjour de 4 nuits en mai 2024
Réponse de Juan C. le 8 mai 2024
Dear DeOnna,Thank you for taking the time to share your feedback with us. We are happy to hear that you found our hotel beautiful and enjoyed the helpful and friendly service provided by our staff. It's wonderful to know that you appreciated our convenient location and the amenities, such as our Infiniti pool.We sincerely apologize for the disappointment you experienced with the housekeeping service during your stay. Please be assured that your comments have been shared with our housekeeping team to ensure that such issues are addressed and rectified promptly.We hope to have the opportunity to welcome you back for a flawless experience in the future. If you would like to discuss your stay further, please do not hesitate to contact us.
8/10 Bien
Nigel
Voyage en couple
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nigel
Séjour de 3 nuits en avril 2024
Réponse de Juan C. le 7 mai 2024
I'm so glad you enjoyed it! The ambiance, staff, and food at the pool bar are truly exceptional. Looking forward to enjoying it again soon!
10/10 Excellent
Chantel
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Chantel
Séjour de 3 nuits en avril 2024
Réponse de Omar Rivera le 7 mai 2024
Thank you for your feedback
10/10 Excellent
Destiny
4 mai 2024
Destiny
Séjour de 5 nuits en avril 2024
Réponse de Omar Rivera le 4 mai 2024
That is great to know, thank you for the feedback
10/10 Excellent
Michael
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Michael
Séjour de 3 nuits en janvier 2024
Réponse de Omar Rivera le 3 mai 2024
Thank you for your feedback
8/10 Bien
Alondra
Voyage en groupe
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alondra
Séjour de 4 nuits en avril 2024
Réponse de Omar Rivera le 1 mai 2024
Thank you for the feedback
6/10 Satisfaisant
Janet
Voyage en couple
1 mai 2024
Janet
Séjour de 5 nuits en avril 2024
Réponse de Omar Rivera le 1 mai 2024
Thank you very much for your feedback, we take seriously our guests feedback. Your comments will be shared with staff and managers. Please be sure that it will help us improve our customer service.
10/10 Excellent
Francisco
1 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Francisco
Séjour de 4 nuits en avril 2024
Réponse de Juan C. le 1 mai 2024
Thank you for your perfect score! We look forward to welcoming you back soon.
6/10 Satisfaisant
Christy Marie Batista
Voyage en couple
30 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Christy Marie Batista
Séjour de 3 nuits en avril 2024
Réponse de Juan C. le 1 mai 2024
Dear Christy,Thank you for taking the time to share your feedback with us. We truly appreciate you staying with us and we're genuinely sorry to hear that your recent stay did not meet your expectations, particularly with regards to the service you received from our staff.Please be assured that we take your comments very seriously, and we are committed to addressing the service issues you encountered. Your feedback will be shared with our team, and we will take the necessary steps to ensure that similar situations do not occur in the future.I'm happy to hear that you found our hotel beautiful and enjoyed the design of our rooms. We regret that the cleanliness was not up to our usual standards, and we will work diligently to improve in this area as well.We sincerely hope that you will consider giving us another opportunity to provide you with the exceptional service and experience that you deserve. Should you decide to visit us again, please do not hesitate to reach out to me directly, and I will personally ensure that your stay is nothing short of perfect.Thank you again for your valuable feedback.
10/10 Excellent
Marlon, Staten Island
30 avr. 2024
Marlon
Séjour de 6 nuits en avril 2024
Réponse de Juan C. le 21 mai 2024
Thank you for the perfect score! Look forward to welcoming you back soon.
8/10 Bien
Tremaine
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Tremaine
Séjour de 4 nuits en avril 2024
Réponse de Omar Rivera le 30 avr. 2024
Thank you for your feedback
2/10 Horrible
Michele
29 avr. 2024
Les points faibles : Propreté et personnel et service
Michele
Séjour de 3 nuits en avril 2024
Réponse de Juan C. le 1 mai 2024
We're sorry we didn't quite hit the mark for a perfect score on your vacation. Please let us know what happened, and we'd love to invite you back for an even better experience next time.
8/10 Bien
Eric
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eric
Séjour de 4 nuits en avril 2024
Réponse de Juan C. le 29 avr. 2024
Thank you for your 4 out of 5 review on Expedia! We hope to welcome you back soon.
10/10 Excellent
Sherian
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sherian
Séjour de 4 nuits en avril 2024
Réponse de Omar Rivera le 30 avr. 2024
Thank you for your feedback
10/10 Excellent
Marquise
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Marquise
Séjour de 3 nuits en avril 2024
Réponse de Omar Rivera le 26 avr. 2024
Thank you for the feedback
10/10 Excellent
Tasha
Voyage en couple
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tasha
Séjour de 3 nuits en avril 2024
Réponse de Juan C. le 24 avr. 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience during your stay. Our team takes great pride in providing exceptional service, and we're delighted that you found our staff to be a pleasure to encounter. We're also glad you enjoyed the comfort and cleanliness of your room. It was our pleasure to host you, and we hope to welcome you back again soon!
10/10 Excellent
Tatiana
Voyage en famille, Voyage en groupe
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tatiana
Séjour de 3 nuits en avril 2024
Réponse de Omar Rivera le 24 avr. 2024
Thank you very much for your great feedback, thank you
10/10 Excellent
AURA
23 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
AURA
Séjour de 6 nuits en avril 2024
Réponse de Omar Rivera le 24 avr. 2024
Thank you very much for your great feedback
10/10 Excellent
Todd, Columbus
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Todd
Séjour de 6 nuits en février 2024
Réponse de Omar Rivera le 23 avr. 2024
Thank you for the feedback
10/10 Excellent
Samira
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samira
Séjour de 4 nuits en avril 2024
Réponse de Betsy le 20 avr. 2024
Hola Samira:If you are happy, we are happy, too! Thank you for visiting and for the great score!
10/10 Excellent
Madison Rose
Voyage en couple
20 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Madison Rose
Séjour de 4 nuits en avril 2024
Réponse de Omar Rivera le 21 avr. 2024
Thank you for your feedback, it makes us very proud that you mentioned Sebastian and also glad the you enjoyed your time in our little paradise. hope to have you in a near future
10/10 Excellent
Samiya
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samiya
Séjour de 3 nuits en avril 2024
Réponse de Omar Rivera le 20 avr. 2024
Thank you for your feedback, we are very happy that you enjoyed your experience with us
10/10 Excellent
Krista
Voyage en couple
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Krista
Séjour de 7 nuits en avril 2024
Réponse de Omar Rivera le 19 avr. 2024
Thank you for the great feedback, we are glad the you enjoyed your stay at our little paradise
8/10 Bien
Kathleen Gayle
19 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kathleen Gayle
Séjour de 3 nuits en avril 2024
Réponse de Omar Rivera le 20 avr. 2024
Thank you for your feedback
8/10 Bien
Hensley
18 avr. 2024
Les points forts : Équipements et infrastructures et conditions de l’hébergement
Hensley
Séjour de 5 nuits en avril 2024
Réponse de Omar Rivera le 18 avr. 2024
Thank you for your feedback, glad that you enjoyed your time with us
10/10 Excellent
jeanyves edouard
17 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
jeanyves edouard
Séjour de 4 nuits en avril 2024
Réponse de Omar Rivera le 18 avr. 2024
Thank you for your great feedback, we are glad you enjoyed our little paradise
10/10 Excellent
Ryan
16 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ryan
Séjour de 5 nuits en avril 2024
Réponse de Juan C. le 17 avr. 2024
Thank you so much for the perfect score! We hope to welcome you back!