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Avis sur Villas de Palermo Hotel and Resort

3.5 out of 5
Villas de Palermo Hotel and Resort
Carretera San Juan del Sur, km 139, San Juan del Sur, Rivas

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 45 avis sur 90." "
Note des voyageurs de 8 (Bien), d’après 24 avis sur 90." "
Note des voyageurs de 6 (Satisfaisant), d’après 15 avis sur 90." "
Note des voyageurs de 4 (Médiocre), d’après 4 avis sur 90." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 90." "

9,0/10

Propreté

8,4/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Réponse de Susan le 27 juil. 2016
Thank you very much for the time you took to review our Hotel.

8/10 Bien

Uriel

Voyage en famille
Les points forts : Propreté
The location
Séjour de 1 nuit en mars 2024

8/10 Bien

Martha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing location!! Very friendly staff!
Séjour de 1 nuit en mars 2024

10/10 Excellent

Leslie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Wilmer Esteban

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Muy bonita la villa que nos asignaron. Fue la número 33 y tiene una vista espectacular!
Séjour de 2 nuits en décembre 2023

4/10 Médiocre

Manuel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not a chance
Not prepared arrived late and room had no ice . Television down not function and pool out of service which I asked if I can use upon arrival . I will never return but place has potential . Of and they wanted to give me a 20 lbs bag of ice for 5 bucks which is an insult
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Flor de Maria

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en avril 2023

10/10 Excellent

Carmen

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great staff! lovely mountain views
Séjour de 2 nuits en septembre 2023

6/10 Satisfaisant

ivonne

Séjour de 1 nuit en août 2023

10/10 Excellent

Maria

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Very friendly and helpful staff, they are awesome people.
Séjour de 1 nuit en juin 2023

10/10 Excellent

Katie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great. Peaceful place to get some work done and focus. Restful.
Séjour de 1 nuit en novembre 2022

8/10 Bien

JUR

Voyage en famille
Nice and friendly place
Séjour de 3 nuits en octobre 2022

10/10 Excellent

Angee

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Everything was breathtaking! The villa was Everything my family needed a breath of fresh air! The pool service from Mauricio was above and beyond! Cant wait to return!
Séjour de 2 nuits en août 2022

10/10 Excellent

Jorge

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Muy buenas instalaciones
Séjour de 1 nuit en juillet 2022

6/10 Satisfaisant

jc

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Personnel et service
Les points faibles : Équipements
I like the views we had from our condo. Everything about the location to the staff was great. My kids loved the pool area and also that we had howler monkeys outside our bedroom windows. The only thing that was inconvenient was that we did not have a TV. Normally this would not be an issue but the fact that it was in the amenities and this one reason we picked it traveling with kids. We also have a 4 legged son that could not make the trip as it said that no pets are allowed. But when we arrived seen several guet walking their pets.
Séjour de 2 nuits en avril 2022

10/10 Excellent

Minor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Súper bello el lugar, justo para relajarnos
Séjour de 1 nuit en mars 2022

8/10 Bien

HERMAN

Séjour de 1 nuit en mars 2022

10/10 Excellent

Marvin

Séjour de 1 nuit en décembre 2021

8/10 Bien

Isabel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bitter sweet days!😞
My husband and I love coming to Palermo for years because it’s just right for us. The villas are comfortable, clean and most have a great view of the ocean and vicinity. However the T.V. Cable SERVICE MAKES THIS PLACE WHOLE. I HOPE THEY FIX THE SITUATION SOON BECAUSE THE WIFI DOESN'T WORK ITS DELAYED AND IT FREEZES ALL THE TIME AND ITS ANNOYING SO YOU CANT WATCH ANYTHING AT ALL. 🙁🙁
Séjour de 2 nuits en juillet 2021

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en juillet 2021

6/10 Satisfaisant

Paul

Voyage en groupe
Awesome place, but double check your reservations
A friend and I each booked a villa here. Beautiful place! The problem is, the hotel desk closed at 8pm (not midnight, as advertised). The gate guard had my friend’s reservation, but had no idea of my stay, as the hotel had cancelled my reservation! My attempts to show my proof of payment and reservation # were unsuccessful. I had to bunk with my buddy. Next day, front desk said that my booking was cancelled once I applied a hotels.com coupon. The hotel thought my entire stay was removed, not just the price adjustment. They couldn’t refund, since hotels.com had already taken my payment.
Séjour de 1 nuit en mai 2021

10/10 Excellent

Oscar

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2020

6/10 Satisfaisant

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Overall ok, everything is very dated! Staff very nice!
Séjour de 1 nuit en décembre 2020

6/10 Satisfaisant

Dara

Les points forts : Confort de la chambre
Les points faibles : Propreté
Cuando llegamos al lugar,esperamos 30 minutos porque no sabían de nuestra reservación,no tienen un control.Nos dieron una villa de emergencia y esta no estaba limpia.
Séjour de 1 nuit en novembre 2020

10/10 Excellent

Isabel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ALL INCLUSIVE PLEASE
Love the view of the bahia of san juan del sur. Everything is beautiful. My husband and i have been at the palermo for the past 3 years. Hotel.com MUST BRING ALL INCLUSIVE BACK.😁
Séjour de 3 nuits en juillet 2019

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The service they give you is perfect, staff personnel were great. I have stayed at this place more than three times and I'm always satisfied, I guess that is why I keep going back.
Séjour de 2 nuits en juillet 2019

2/10 Horrible

KAREN

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
PESIMO LUGAR
Pesimo lugar, no tenian servicio de restaurante, se iba la luz a cada momento, lleno de bichos-animales, solo 1 persona atendia todo.
Séjour de 2 nuits en mai 2019

6/10 Satisfaisant

LUISA FERNANDA

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Cuando llegamos tuvimos la primera mala experiencia porque a pesar de que el pago fue realizado con antelación, nos hicieron un nuevo cobro. No había quien ayude con e equipaje
Séjour de 1 nuit en avril 2019

8/10 Bien

Voyageur vérifié

Séjour de 2 nuits en décembre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient location and nice hotel
We had a great time in this hotel, we would definitely consider staying again here.
Séjour de 2 nuits en avril 2018
Réponse de reservas le 10 avr. 2018
Dear Guest Thank you for your comment. We hope you back soon.

6/10 Satisfaisant

David, Managua

Les points faibles : Confort de la chambre
Not worth price
Large villa and generally nice. Lots of ants however, beds were uncomfortable with 2 small pillows, missing dishes and toaster didn't work. Inside of villa was generally clean and pleasant. Far from beach but with a pleasant view. Pool is nice.
Séjour de 2 nuits en mars 2018

6/10 Satisfaisant

Isabel

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Still Palermo.
My husband and I have been at villas de Palermo every 6 to 7 months and stay 3 or 4 days each time. Under new management and not as fun this time around. Most of the staff are new and inexperience to customer service. All inclusive plan not available and their delicious menu which we loved so much is gone. The drinks are not as good as before. hope the new management thinks about their customers and would negotiate and get some of the old staff back again. I'm sure they'll lighten up the Palermo again.
Séjour de 2 nuits en mars 2018

10/10 Excellent

Roy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2018

10/10 Excellent

jesus, arizona

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best hotel of our whole trip!
staff is very helpful and always available. We didn't try the food due to the price, but enjoyed our private kitchen very much.
Séjour de 3 nuits en novembre 2017
Réponse de Gaspar Garcia le 5 déc. 2017
Thanks a lot for your comments.

10/10 Excellent

Keith, Reno Nevada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Classic villas on a jungle hillside
Stunning Italianesque villas with tiled roofs, stone floors and expansive views. Parrots and Howler monkeys, a large warm pool, very quiet with free transportation to SJDS all day, and cheap taxis all night. The Terrazzo Restaurant is a little pricey but unquestionably worth its
Séjour de 5 nuits en octobre 2017
Réponse de Villas de Palermo le 8 nov. 2017
Thanks a lot for your comments. Always welcome!!

10/10 Excellent

Oscar, Los Angeles, CA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel and views
This was our first time staying at this hotel. And all I need to stay is that I don't regret stay at this hotel whatsoever. The staff was amazing, the views of the beach were simply spectacular. Every villa had its own view of the beach which is about 3 KM away. A few things I do need to mention is that they had ants, not small ones... but big ones. They were harmless though, and considering we are in a tropical region... it could've been far far worse. Another complaint is that transportation to the town after 10PM was basically unavailable and we needed to walk about half a mile in the complete darkness to get somewhere where we can get a taxi. It was all an adventure for us though. We heard parrots on the trees which were on our hotel, saw fireflies at night. It was all an amazing experience and I will definitely be staying here again. Thank you!!
Séjour de 2 nuits en septembre 2017

10/10 Excellent

Catherine, Québec

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Hotel!
The only thing is that you cannot take the shuttle whenever you want. There are specifics hours and it is difficult to come back by shuttle too... we have to contact the hotel
Séjour de 4 nuits en août 2017

8/10 Bien

Sergio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2017

10/10 Excellent

Isabel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fun at palermo villas resort
We love villas de Palermo. We feel relaxed. The staff is Curtious and very attending to your needs. It's cleaned, spacious, safe. We love the pool. Good food We will return.
Séjour de 3 nuits en juillet 2017
Thanks a lot for all your comments

8/10 Bien

family on vac, riverside family on vac in Nica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nicaragua stayed
Not bad I would stay again , rooms where clean and we felt safe, the staff was really nice.
Séjour de 3 nuits en juillet 2017
Réponse de Villas de Palermo le 18 juil. 2017
Thanks a lot for all your comments

6/10 Satisfaisant

Josue GA

Les points forts : Confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Nice hotel villas but far from the beach 15 min
Well let's just say this would be my second stay here I loved the first one we had villas 2-3 hot 2 villas because my party was 8. But this time we went nothing was working the water was burning hott or two cold and the microwave and the cider maker weren't working the staff tried to help but were soo bussy that the over locked us this time I went I had villas 27-28 upon arrival of check in I taked to the front desk about checking out at 4 pm and thru said no problem then upon the last day of our stay they gave us a letter around 12:30 to get out. They was power outages and after that the ac unit weren't working as I was explaining this to them. As I was checking out they also charged us for towels. They said they 3 towels were missing I was insulted and paid 28.50 for towels that we did not take over all it was a nightmare the young lady upon checking out made it seem like we were suppose to check out at noon I quickly showed her proof of the Expedia booking were check in is at 3pm and checkout was at 4 she looked at me like I was annoying her with a nice face of course but I could read that she was upset because we were complaining over all this place is verry nice but nothing works I would suggest to look elsewhere to stay closer to the beach you might even find something a cheaper also with better professional staff .
Séjour de 1 nuit en juin 2017

8/10 Bien

Karole, Grand Prairie, Texas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel
It was a beautiful experience. All the personnel was very attentive and servicing. Only inconvenience was the hot water that was only hot for a short amount of time but besides that I loved it!
Séjour de 5 nuits en juin 2017
Réponse de Villas de Palermo le 29 juil. 2017
Thank you for your good comments, we are working now in order to improve the showers

4/10 Médiocre

Karla

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Horrible
The room was infested with insects especially ants! I had huge flies in my bedroom and the beds were super hard.
Séjour de 2 nuits en mai 2017

8/10 Bien

Otis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice atmosphere
Nice environment. Would go back there
Séjour de 1 nuit en juin 2017

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Nice unit, pest problem.
This unit is located in a very nice community. The reception staff is very courteous, helpful, and went out of their way to make the stay comfortable. The restaurant's offerings were broad, the food good, and the staff very customer-centered. The unit was nicely appointed, clean, and beautifully laid out with two beds/two baths. The first floor bedroom was unusable. The bathroom (especially in the shower) was overrun with large RED ants that clustered on the curtain rod and crawled all over the floor. Even placing a towel underneath the door was insufficient to keep the ants in the bathroom. At night, flying beetles seemed to come out of nowhere, buzzing around the living room area. This is very unfortunate because the property is nice, the staff friendly and helpful, but anyone with aversion to insects would not be comfortable staying in this unit.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel, great bang for the buck
terrific place comprised of 50 2br 2ba standalone villas that include full kitchen, 2 decks, etc. Very comfortable. The pool area is nice aith a nice bar area; the restaurant is very solid, if not awe-inspiring, and a bit spendy by local standards. You are probably better off eating in town. Note: the hotel is about 1.5 km from the town center and while its possible to walk back and forth, it's definitely recommened (coming back is a grueling uphill hike in very hot and humid weather). The hotel will shuttle you in and out of town, but I would recommened renting a dirt bike or scooters while there for maximum freedom of movement.

8/10 Bien

Sharon , Canada

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great view
Great view with a great restaurant - the best steak sandwich I ever had.

10/10 Excellent

Raul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Is always great to come to this Hotel. I love ro visit Sn Juan del Sur, and staying at Villas de Palermo
Réponse de Susan le 10 mars 2017
Thanks a lot Raul. Greetings from the Staff

10/10 Excellent

isabella , FL

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Must stay!!
Everything about the hotel was spectacular! By car, it's a couple minutes away from the beach but still worth it. I would say it is the smaller version of the hotel "Pelican Eyes "in San Juan.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
wonderful experience
Excellent hotel! Huge modern villa on beautiful grounds. Our villa was clean and comfortable and the hotel staff were all friendly and helpful. The hot water was a little iffy but this was the third Central American country we've been to and that seems to be a common issue. But a little hot water issue was well worth it to visit such a wonderful hotel and country. Definitely rent a car though...not much within walking distance.
Sunset from hotel
Another sunset