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Avis sur Hotel Valencia Santana Row

4 out of 5
Hotel Valencia Santana Row
355 Santana Row, San Jose, CA

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 640 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 202 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 86 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 32 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 40 avis sur 1000." "

9,2/10

Propreté

9,0/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Danielle

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great!
Séjour de 3 nuits en mai 2024
Réponse de Grace S le 20 mai 2024
Dear Danielle,Thank you for your great review of our hotel!

10/10 Excellent

LISA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This hotel is part of Santana Row so it’s right in the middle of shopping and lots of food options. Valet is your best bet for easy parking with a text option to call for your car. Sta food very friendly and attentive. Beds were a little hard, imo, but the towels and linens were fresh and high quality. This is a very wealthy area and Friday and Saturday nights there’s a rolling car show. It can get loins but I’m into that. People watching, shopping and night life are all steps away. Westfield mall is across the street. Great location, pricey but worth it! Be sure to catch the view from the roof top bar.
Séjour de 1 nuit en mai 2024
Réponse de Grace S le 20 mai 2024
Dear Lisa,Thank you so much for sharing your experience with us. We are thrilled to hear that you enjoyed your stay with us, and all that Santana Row has to offer.

10/10 Excellent

Tuvan, ARlington

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful experiences. Very good location with shopping and dining options
Séjour de 5 nuits en mai 2024
Réponse de Grace S le 14 mai 2024
Dear Tuvan,Thank you for sharing. We are thrilled to hear you enjoyed your recent stay. We can't wait to have you back!

10/10 Excellent

Robert

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
You beautiful place
Séjour de 1 nuit en mai 2024
Réponse de Grace S le 14 mai 2024
Dear Robert,We are so happy to hear you enjoyed your recent stay!

10/10 Excellent

Sergio

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe, fun, walkable, great dining choices, etc... This is what SF used to be
Séjour de 1 nuit en mai 2024
Réponse de Scott Dolan le 10 mai 2024
Dear Sergio,Thank you so much for the lovely review. Thank you for choosing to stay with us and for mentioning the awesome things to do at the hotel and in Santana Row. We look forward to having you back!Regards,Scott DolanDirector of Rooms

10/10 Excellent

Sandra, Sacramento

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was all accommodating! The hotel is clean and smells pleasant.
Séjour de 1 nuit en mai 2024
Réponse de Scott Dolan le 10 mai 2024
Dear Sandra,Thank you so much for the lovely review. Thank you for highlighting our staff and the features of the hotel. We are very thankful that you chose to stay with us. We look forward to seeing you again.Regards,Scott DolanDirector of Rooms

10/10 Excellent

Emmanuel

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great
Séjour de 1 nuit en avril 2024
Réponse de Grace S le 28 avr. 2024
Dear Emmanuel, We appreciate your feedback and are happy you enjoyed your stay with us. We can't wait to see you again soon.

4/10 Médiocre

Christine

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Pool and hot tub were closed without any notice ahead of time. Dried blood or something brown on duvet cover. Yes, I have photos! Overpriced for what you get. Paid almost $500 with upgrades to be disappointed. If your hotel amenities are unavailable, maybe don’t charge all your fees?
Séjour de 1 nuit en avril 2024
Réponse de Grace S le 28 avr. 2024
Dear Christine,I apologize for the disappointment during your stay we hope you give us another opportunity to make things right for you.

10/10 Excellent

CAMELLE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff very nice, hotel clean, and close to mall and dining
Séjour de 1 nuit en avril 2024
Réponse de Grace S le 22 avr. 2024
Dear Camelle,Thank you for taking the time to write about your recent experience. I am happy to hear that you enjoyed all that Santana Row has to offer!

10/10 Excellent

Denise

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location
Séjour de 1 nuit en avril 2024
Réponse de Grace S le 14 avr. 2024
Dear Denise,Thank you for your kind review of our hotel. We hope to see you soon!

10/10 Excellent

Clariza

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent hotel
Séjour de 1 nuit en avril 2024
Réponse de Grace S le 9 avr. 2024
Dear Clariza,Thank you so much for your kind review.

8/10 Bien

Catharina, Los Gatos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Pool closed Noisy
Séjour de 10 nuits en mars 2024
Réponse de Grace S le 14 avr. 2024
Dear Catharina,I apologize for the issues during your stay. We are hoping to re-open our pool soon and hope to have you back.Regards,Grace SolisFront Office Manager

8/10 Bien

Juan

Location location
Séjour de 3 nuits en mars 2024
Réponse de Grace S le 6 avr. 2024
Dear Juan,Thank you for your review of our hotel!

10/10 Excellent

Patrick, Manteca

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is in the heart of Santana Row making it wonderful to have a landing spot when shopping / dining anywhere in the area.
Séjour de 1 nuit en mars 2024
Réponse de Scott Dolan le 19 mars 2024
Dear Patrick,Thank you for the lovely review. Thank you for choosing to stay with us. We look forward to seeing you again in the future.Regards,Scott DolanDirector of Rooms

4/10 Médiocre

Colleen

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The pool was closed but not advertised at time of booking and stay. One of the reasons we chose the Valencia unfortunately.
Séjour de 2 nuits en mars 2024
Réponse de Grace Solis le 17 mars 2024
Dear Colleen,I apologize for the inconvenience our pool construction has caused. I understand that our pool is one of our best amenities and I feel terrible that you weren't able to enjoy it. I have sent you an email to the email on file and hope that I'm able to make things right for you. I hope to see you back soon!

10/10 Excellent

Sumeet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Grace S le 6 avr. 2024
Dear Sumeet,Thank you for your great review!!!

10/10 Excellent

Samuel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great and accommodating. Room was nice.
Séjour de 2 nuits en février 2024
Réponse de Grace S le 10 mars 2024
Dear Samuel,Thank you for your kind words. We hope to see you again soon.

10/10 Excellent

Carrie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Grace S le 6 avr. 2024
Dear Carrie,Thank you for your great review of our hotel.

10/10 Excellent

Natalie

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place to go with friends have everything you need
Séjour de 2 nuits en décembre 2023
Réponse de Grace S le 27 févr. 2024
Dear Natalie,Thank you for sharing your feedback about your recent stay. I'm so happy to hear you enjoyed your time with us.

10/10 Excellent

Felynn

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Grace S le 23 févr. 2024
Dear Felynn,Thank you for taking the time to review our hotel!

10/10 Excellent

Anastasia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean place, loved that everything was right around that area and it felt nice and safe.
Séjour de 1 nuit en février 2024
Réponse de Grace S le 21 févr. 2024
Dear Anastasia,Thank you for taking the time to review our hotel. We are so happy to hear you enjoyed your stay and can't wait to welcome you back!

8/10 Bien

Martin

Séjour de 1 nuit en février 2024
Réponse de Grace S le 6 avr. 2024
Dear Martin,Thank you for your review of our hotel.

10/10 Excellent

Joshua and Jenny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Grace S le 4 févr. 2024
Dear Joshua and Jenny,Thank you for taking the time to review our hotel. We are so happy to hear that you enjoyed your stay with us.

8/10 Bien

Maryam, San Jose

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location of the property is great. Shopping and restaurants under the hotel. Hotel needs touch up and room ventilation improvements. But so far is in good condition. Staff were nice.
Séjour de 2 nuits en janvier 2024
Réponse de Scott Dolan le 2 févr. 2024
Dear Maryam,Thank you for the review. We are very excited to know that you enjoyed your stay. Thank you for the specific feedback. We are looking ahead to some exciting projects and we hope that you will continue to stay with us to see what we have in store. Regards,Scott Dolan, Director of Rooms

2/10 Horrible

Ilona

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Réponse de Scott Dolan le 2 févr. 2024
Dear IIona,Thank you for taking the time to give us a review. I would however like to know more about your experience. I do hope that we can connect so that I may understand more about the 1/5 review. I look forward to hearing from you.Regards,Scott Dolan, Director of Rooms

10/10 Excellent

Marilou

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Scott Dolan le 2 févr. 2024
Dear Marilou,Thank you for the 5/5 score. We truly appreciate the review and we look forward to seeing you again in the future.Regards,Scott Dolan, Director of Rooms

10/10 Excellent

David

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Réponse de Grace S le 18 janv. 2024
Dear David,Thank you for your great review of our hotel! We can't wait to have you back.

10/10 Excellent

Charles Ray

Séjour de 2 nuits en janvier 2024
Réponse de Grace S le 16 janv. 2024
Dear Charles Ray,Thank you for your great review of our hotel.

6/10 Satisfaisant

Stefanie

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
The location is great. Walking distance to plenty of restaurants and shops. The staff is incredibly friendly. But the rooms are very outdated for the price they charge. The A/C alone should not be as loud as it was. The caulking in the bathroom is chipped/missing. The actual shower and sink looked and felt outdated. We paid for a late check out (3pm). That morning they had a fire alarm test and we were up and unable to sleep at 9am. We check out by 11am (regular check out time) and don’t get reimbursed for the late check out fees. TL;DR Underwhelmed. Great location but overpriced.
Séjour de 1 nuit en janvier 2024
Réponse de Scott Dolan le 13 janv. 2024
Dear Stefanie,Thank you for the review. We truly appreciate the feedback. I do apologize for the issues during your stay. I do hope that I can make this right for you. Please contact me when you decide to return to the hotel. I look forward to making this right for you. I look forward to hearing from you.Regards,Scott DolanDirector of Rooms

10/10 Excellent

James K

Les points forts : Équipements
Beautiful
Séjour de 1 nuit en janvier 2024
Réponse de Scott Dolan le 13 janv. 2024
Dear James K.,Thank you so much for the 5/5! We are thrilled that you had an awesome stay. Please come see us again!Regards,Scott DolanDirector of Rooms

10/10 Excellent

Paula

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome place
Séjour de 1 nuit en janvier 2024
Réponse de Scott Dolan le 13 janv. 2024
Dear Paula,Thank you so much for the 10/10!! We are so excited that you had a wonderful stay. We look forward to seeing you again in the future!!Regards,Scott DolanDirector of Rooms

10/10 Excellent

Joseph

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Scott Dolan le 13 janv. 2024
Dear Joseph,Thank you so much for the 10/10!! We are so happy that you enjoyed your stay! Please come back to see us soon!!Regards,Scott DolanDirector of Rooms

6/10 Satisfaisant

ERIC

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Meh
Great location on the very entertaining Santana Row. I expected the service to be better. Doormen were inconsistent. Some said hello others stared at their phones. Some pushed the elevator button others stared at their phones. We had to call twice for room service. They forgot about us. We woke up one morning with no running water. Couldn’t shower. Guest services said they would send someone to our room. They never did. Fun stay but won’t be returning to this hotel.
Séjour de 2 nuits en janvier 2024
Réponse de Scott Dolan le 13 janv. 2024
Dear ERIC,Thank you for taking the time to write a review of our hotel. Thank you for choosing to stay with us! I do apologize for the lack of professionalism at the entrance to the hotel. We have taken your feedback and have immediately issued training for our team to ensure that we are always at attention with our guests. We have also issued training in regards to quick responses to issues in the rooms. I do apologize and hope that we can make this right for you. Please reply to this so that I may possibly encourage you to return for another chance at a flawless stay. I look forward to hearing from you.Regards,Scott DolanDirector of Rooms

10/10 Excellent

Carlos

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Scott Dolan le 13 janv. 2024
Dear Carlos,Thank you so much for the 5/5!! We are thrilled that you had a wonderful stay with us. Please come back to see us again soon!Regards,Scott DolanDirector of Rooms

10/10 Excellent

Michael

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool is amazing. Jocelyn and Katherine took care of a problem we had with original room plus gifted us a bottle of wine. A service.
Séjour de 1 nuit en décembre 2023
Réponse de Scott Dolan le 3 janv. 2024
Dear Michael,Thank you so much for the awesome review and for highlighting Jocelyn and Katherine! They will be so excited to read this! Thank you again and we look forward to seeing you again in the future.Regards,Scott DolanDirector of Rooms

10/10 Excellent

Zev, Fremont

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
love staying here
Séjour de 1 nuit en décembre 2023
Réponse de Scott Dolan le 3 janv. 2024
Dear Zev,Thank you so much for the 5/5 review. We truly appreciate it! We look forward to seeing you again in the future.Regards,Scott DolanDirector of Rooms

10/10 Excellent

Luis

Séjour de 1 nuit en décembre 2023
Réponse de Grace S le 18 janv. 2024
Dear Luis,I am so pleased to hear that you enjoyed your stay! We can't wait to see you again!

10/10 Excellent

Jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Scott Dolan le 3 janv. 2024
Dear Jennifer, Thank you so much for the 5/5 review. We truly appreciate it and we cannot wait to see you again in the future.Regards,Scott DolanDirector of Rooms

10/10 Excellent

Judith

Séjour de 1 nuit en décembre 2023
Réponse de Scott Dolan le 3 janv. 2024
Dear Judith,Thank you so much for the 5/5 review! We truly appreciate the feedback and we look forward to seeing you again in the future.Regards,Scott DolanDirector of Rooms

10/10 Excellent

Harleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Scott Dolan le 27 déc. 2023
Dear Harleen,Thank you so much for the high scores! We truly appreciate the rating and we look forward to seeing you again!Regards,Scott DolanDirector of Rooms

10/10 Excellent

andrea

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved everything, staff was very helpful and kind. Very clean.
Séjour de 1 nuit en décembre 2023
Réponse de Scott Dolan le 27 déc. 2023
Dear Andrea,Thank you so much for the high scores and the lovely review. We are so thrilled that you enjoyed your stay. We look forward to seeing you again soon!Regards,Scott DolanDirector of Rooms

10/10 Excellent

Ermina

Séjour de 1 nuit en décembre 2023
Réponse de Scott Dolan le 13 janv. 2024
Dear Ermina,Thank you so much for the 5/5! We are thrilled that you had a wonderful stay with us! Please come see us again!Regards,Scott DolanDirector of Rooms

10/10 Excellent

HETINDER

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Scott Dolan le 13 janv. 2024
Dear HETINDER,Thank you so much for the 5/5!! We are thrilled that you enjoyed your stay. Please come back to see us again!Regards,Scott DolanDirector of Rooms

10/10 Excellent

Milly, Mountain House

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All staff were extremely polite Hotel very clean V bar has a great vibe
Séjour de 1 nuit en décembre 2023
Réponse de Scott Dolan le 27 déc. 2023
Dear Milly,Thank you so much for the high rating and the lovely review. Thank you for highlighting our staff and the VBar. We look forward to seeing you again soon!Regards,Scott DolanDirector of Rooms

10/10 Excellent

ANGELA, San Jose

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place for a girls weekend
Séjour de 1 nuit en décembre 2023
Réponse de Grace S le 18 déc. 2023
Dear Angela,I'm so happy to hear that you enjoyed the girls weekend with us! We can't wait to see you again.

10/10 Excellent

Jessica

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Grace S le 17 déc. 2023
Dear Jessica,Thank you for your great review of our hotel.

6/10 Satisfaisant

Richard

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
balcony windows need weather stripping. Breakfast was bad. The rooms were sleek, but not functional.
Séjour de 2 nuits en décembre 2023
Réponse de Scott Dolan le 15 déc. 2023
Dear Richard,Thank you for taking the time to review our hotel. Thank you for choosing to stay at Hotel Valencia Santana Row! I do apologize for the inconveniences during your stay. We have taken your feedback and have used that for immediate repairs and training with our staff. I do hope that you will return to stay with us. When you do, please contact me directly so that I may ensure that you have a wonderful stay.Regards,Scott DolanDirector of Rooms

10/10 Excellent

Luis Javier

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Grace S le 22 janv. 2024
Dear Luis Javier,Thank you for your great review of our hotel!

10/10 Excellent

Katy

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastic
This is my second time staying at the hotel. Like the first time, our experience was very nice. I just don’t know how you could get a better location than the middle of Santana Row. I went with a friend who is staying at very fine hotels, and she loved it. I will come here again.
Séjour de 2 nuits en décembre 2023
Réponse de Scott Dolan le 15 déc. 2023
Dear Katy,Thank you so much for the lovely review. We are so excited that you returned and had a great experience. We look forward to having you over for a third visit!! Thank you again and we can't wait to see you again!!Regards,Scott DolanDirector of Rooms

2/10 Horrible

Brian

Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Hotel Disappointing
We lost our baby sitter the day of our stay so I was a little disappointed that I couldn’t cancel. I understand that’s standard hotel policy now, so it didn’t bother me too much. It’s a little weird to find the check in area because you have to take an elevator to get to it. We checked in okay, but noticed after we left that the lady gave us a key that we didn’t know what it went to. We get to the room, and my girlfriend is determined to figure out what the key goes to. She finally figures out. It’s a key to a minibar. She starts looking at the drains to see if there’s anything she may be interested in, and turns one of the drinks around because the label is facing backwards. I told her at that time that she might get charged for it. However, there was no note no sign anywhere saying that if we touched it, we had to pay for it sure enough however, at check out when I got my receipt we were charged for it just to make it clear she did not take the drink. She didn’t even lift the drink fully out of the minibar just slid the label around . Also, the coffee machine did not work when we checked out we let the person at the desk know the coffee machine did not work. His response was a nonchalant I’m sorry I’ll have someone look at it. For a $300 a night hotel I would’ve assumed the guy could at least offered my girlfriend a cuppa coffee. I know they have coffee pots and stuff downstairs. Also kind of annoying after I checked out.
Séjour de 1 nuit en décembre 2023
Réponse de Scott Dolan le 15 déc. 2023
Dear Brian,Thank you for taking the time to review our hotel. We are thankful that you chose to stay with us. I do want to apologize for the issues during your stay. I understand that things are frustrating. We have taken immediate action with training around the opportunities that you mentioned in your review. I do hope that you will return to the hotel. Please contact me directly so I can ensure that your stay is wonderful.Regards,Scott DolanDirector of Rooms