Piscine extérieure, cabanons gratuits, parasols de plage
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Avis sur Hotel Alta Las Palomas

4 out of 5
Hotel Alta Las Palomas
Alto de las Palomas, Santa Ana, San Jose

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 270 avis sur 419." "
Note des voyageurs de 8 (Bien), d’après 92 avis sur 419." "
Note des voyageurs de 6 (Satisfaisant), d’après 32 avis sur 419." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 419." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 419." "

9,2/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Sylvie

Séjour de 5 nuits en août 2022

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Personnel tres professionnel! Excellent service et hôtel.
Séjour de 1 nuit en janvier 2020

10/10 Excellent

Raphael, Lyon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bel Hôtel, personnel très agréable
Nous avons séjourné une nuit dans ce magnifique hotel situé à l extérieur de San José (et c est très bien!), la piscine est superbe, la vue des chambres splendide et surtout le personnel tres gentil. Nous le recommandons vivement.
Séjour de 1 nuit en octobre 2017

10/10 Excellent

sylvie, léon, France

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Vue nocturne imprenable sur la ville
Très bel établissement, excellent rapport qualité prix. Chambre spacieuse, propreté impeccable. Personnel aimable et souriant
Séjour de 1 nuit en octobre 2017

8/10 Bien

michel, allauch.france

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
alta hotel COSTA RICA
bon rapport qualité prix,quartier tranquille et agréable,bon acceuil, personnels trés serviable,hotel à taille "humaine" confortable.je le recommande

10/10 Excellent

Taylor

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great property. Great location with a view. Close enough to airport and Antonio is fantastic. Ask for him and you’re all set!
Séjour de 2 nuits en avril 2024

4/10 Médiocre

Marcel

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
All was great, staff was nice, property is beautiful, the AC was not working and that really makes the experience uncomfortable. Also the rooms are a bit outdated.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The design of the interior is beautiful and unique
Séjour de 1 nuit en avril 2024
Réponse de María José Solano le 22 avr. 2024
Dear Brian, thank you very much for staying with us and for your comments hope that you can visit us soon.Regards

10/10 Excellent

Almut

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arriving in this gorgeous sanctuary of a hotel after a long day on the road was most refreshing, nourishing and exceeded my expectations. The warm welcome with juice and face towel, the service, the staff, the beautiful facility, everything was amazing and like a rejuvenating oasis after the dust of the road. Would definitely book again.
Séjour de 1 nuit en avril 2024
Réponse de María José Solano le 22 avr. 2024
Dear Almut, thank you very much for staying with us and for your comments hope that you can visit us soon.Regards

10/10 Excellent

Noemie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were super kind and helpful. Quiet and seemed in nature even though we were in the city. Nice breeze coming in the rooms. Delicious food always accessible. Gracias ☺️
Séjour de 4 nuits en avril 2024

6/10 Satisfaisant

Rachel

Voyage en famille, Voyage en groupe
Les points forts : Personnel et service
The air conditioning was broken for our 5 night stay and we weren’t informed until after check in. It was very warm during our stay and we had a wedding to attend off site. Getting ready in the hot afternoon was unpleasant and the nights were uncomfortable. They did not offer us any type of refund and we were not able to switch hotels. You just expect more from a luxury hotel. I’m giving three stars because the restaurant staff were lovely.
Séjour de 5 nuits en mars 2024

4/10 Médiocre

Abigail

Voyage en groupe, Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Myself, my wife, and another couple booked the Alta Hotel for a recent stay. We were traveling to Costa Rica for a friends wedding, and we chose the Alta Hotel based on the good reviews, beautiful photos, and its location. There were other more affordable options in the area, but I didn't mind paying more for a really nice hotel. After we checked in and signed everything, we were told that the air conditioning in the entire hotel was broken, and could not be fixed. I totally understand that things happen, however I feel like the hotel should have warned us of this issue before arriving in Costa Rica. We would have not stayed here if we had known ahead of time. I do feel like the fair thing to do would have to given us a partial refund as we did pay a lot of money to stay here. They had a fan in the room, but that did not do much. The entire stay the room was hot and humid. We had a balcony which was nice, but if left open during the day made the room even hotter. The hotel would not give us a refund. They did give us free breakfast for our stay which was nice, but I do still feel like we should have not had to pay as much for our stay due to this problem. It made getting ready for the wedding and sleeping every night very uncomfortable. The room was also not very clean upon check in, however the housekeeping team did do a great job everyday touching it up. The best part of the hotel is the restaurant and staff there. I will leave a separate good review for them.
Séjour de 5 nuits en mars 2024

8/10 Bien

Isabelle, Tamarindo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I go to this hotel often, it is beautiful with awesome views, peaceful and quiet. Recently they have problem with the AC system, it has not been working for a few weeks in the entire hotel. I hope they can fix it soon because it gets pretty hot in the day - however, it is cooler at night so we can sleep well with doors open (with screens).
Séjour de 1 nuit en mars 2024
Réponse de María José Solano le 2 avr. 2024
Dear Isabelle,Thank you very much for your comments that helps us to improve our service, we are working very hard on fixing the Ac. Hope you an visit us soon again.

10/10 Excellent

PENNIE

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A picturesque, classy and characterful hotel. We found the lovingly restored building and grounds very charming and relaxing. The location is near good shops, eating options (although the hotel food was also excellent) and amenities, yet tucked away on a nice breezy hill overlooking the city. Super welcoming and homely atmosphere. We will be back!
Séjour de 2 nuits en mars 2024
Réponse de María José Solano le 25 mars 2024
Dear Pennie,Thank you very much for staying with us, and for such a good comments we are more than happy to welcome you back soon!

8/10 Bien

Larry

Voyage en famille
Les points forts : Propreté et personnel et service
This is a really nice hotel with friendly staff. The rooms are nice and comfortable but somewhat dated and not always in perfect working order.
Séjour de 3 nuits en mars 2024
Réponse de María José Solano le 25 mars 2024
Dear Larry,Thank you for staying with us, we are more than happy to see you see your comments that is very important for us to improve everyday.Hope we can see you soon!

4/10 Médiocre

Anthony

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Disappointing in every single aspect of hotel services. A/C out, silly fan option provided little relief from tropical summer heat. Food, mediocre and over priced, including a suprising $8 fee for room service! Staff, helpless and clueless. Sauna door doesn't close, so sauna doesn't heat properly. No clean towels available at pool. We are local. We have stayed here many times in the past. We will not return
Séjour de 1 nuit en mars 2024
Réponse de María José Solano le 24 mars 2024
Dear AnthonyThank you very much for your comment, we always take suggestions and comments from our customers to improve in every aspect. We are working hard to get the air conditioning working again but being such a large equipment it has been very difficult for us to bring spare parts from outside. We are always available to provide the best service

8/10 Bien

EMILIO, Atenas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay; the hotel looks nice, and the personnel is friendly and nice. We didn't like that there was no A/C in the hotel, it was not working and the weather was hot.
Séjour de 1 nuit en mars 2024
Réponse de María José Solano le 24 mars 2024
Dear Emilio,Thank you very much for your comment, we always take suggestions and comments from our customers to improve in every aspect. We are working hard to get the air conditioning working again but being such a large equipment it has been very difficult for us to bring spare parts from outside. We are always available to provide the best service

10/10 Excellent

Victoria

Séjour de 1 nuit en mars 2024

2/10 Horrible

Cindy

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement

10/10 Excellent

Brian, Wauconda

Séjour de 1 nuit en mars 2024

8/10 Bien

Andrew, Denver

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

8/10 Bien

Luz Yaneli

Les points forts : Équipements et infrastructures et conditions de l’hébergement
Hermosa vista y buena atención
Séjour de 1 nuit en mars 2024
Réponse de María José Solano le 24 mars 2024
Estimada Luz,Muchas gracias por visitarnos y por sus comentarios siempre los tomamos mucho en cuenta para mejorar en todos los aspectos. Esperamos que nos visiten pronto

8/10 Bien

Tatiana

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
El trato del personal destaca por su amabilidad. En la habitación el aire acondicionado no funcionaba bien y aunque tenían un aire portátil, no es lo que se espera de un hotel de este nivel.
Séjour de 1 nuit en mars 2024
Réponse de María José Solano le 24 mars 2024
Estimada Tatiana,Muchas gracias por sus comentarios, siempre nos ayudan a mejorar en todos los aspectos. Estamos trabajando fuertemente para reparar el equipo del aire acondicionado pero al ser un equipo tan grande hemos tenido algunos atrasos con traer los repuestos del exterior. Siempre estamos a la orden para proveer el mejor servicio.

10/10 Excellent

Esteban

Séjour de 1 nuit en février 2024

10/10 Excellent

ROGER

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No servía el aire acondicionado pero llegamos a un acuerdo y en realidad muy bien . La comida espectacular mis felicitaciones al chef . Antonio el bartender muy amable .
Séjour de 1 nuit en février 2024
Réponse de María José Solano le 24 mars 2024
Estimado Roger,Muchas gracias por visitarnos y por sus comentarios, siempre nos ayudan a mejorar en todos los aspectos. Estamos trabajando fuertemente en cambios y con nuestro nuevo chef estamos logrando un nivel más alto en nuestra comida. Esperamos que nos puedan visitar muy pronto.

10/10 Excellent

Manfred

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

10/10 Excellent

Francois

Séjour de 3 nuits en février 2024

10/10 Excellent

Isabelle, Tamarindo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great place, amazing views from 4th and 5th floor.
Séjour de 1 nuit en février 2024
Réponse de María José Solano le 24 mars 2024
Dear Isabelle,Thank you very much for staying with us and thank you for your great comments. Hope you can visit us soon again.

4/10 Médiocre

Jamie

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Buyer beware! I paid full price for a 5 night stay and when my wife and I arrived we were told the air conditioning was out and that it was being worked on. This was a lie! The ac never worked the entire duration of our stay. I walked the property and never saw anyone working inside or out. The nights were somewhat cool with a breeze but the direction of the wind was never in our favor. We peeled off our clothes every night due to this. When I asked for a discount the front desk clerk went to the manager, who didn't come out to talk to me and offered only a 10 percent discount on my laundry bill. Alta Hotel had me pay a premium for a second rate stay. Totally unacceptable and it will never happen again.
Séjour de 5 nuits en février 2024

10/10 Excellent

Nadia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice old fashioned Spanish style hotel.
Séjour de 3 nuits en décembre 2023
Réponse de María José Solano le 24 mars 2024
Dear Nadia,Thank you very much for staying with us and for your comments hope you can visit us soon again.

10/10 Excellent

Joy

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Albert

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very chic and romantic.
Séjour de 5 nuits en décembre 2023

10/10 Excellent

Andrew

Séjour de 1 nuit en décembre 2023

10/10 Excellent

Randy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en novembre 2023

8/10 Bien

Melissa

Les points forts : Propreté, personnel et service, équipements
The only thing I would change is that they don’t clean your room unless it’s asked and the shower door wouldn’t close so every time single time you showered, the bathroom would flood
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Natalia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely place
We staying in the same hotel before we like the natural spirit looks feels friendly people nice food and staff was amazing
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Isabella

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely!
Beautiful small hotel in a wonderful area. The rooms have a lovely balcony with beautiful views of the valley. It's so nice to sleep with the balcony doors completely open and listen to nature. Service was very on point and friendly. Restaurant is very good. Definitely recommend!
Séjour de 2 nuits en novembre 2023
Réponse de María José Solano le 9 nov. 2023
Dear Isabella,Thank you very much for visiting us, we are very happy that you had such an amazing experience.Hope you can come again soon!Regards

10/10 Excellent

Kathia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muchas gracias Muy amables
Séjour de 1 nuit en octobre 2023

8/10 Bien

Wesley

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 2 nuits en août 2023

8/10 Bien

Brandi

Voyage en groupe
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Beautiful but needs a new chef
This hotel is so beautiful and unique I love it so much. Unfortunately the food was absolutely dreadful and giggle over priced. It was if their chef wasn’t in. Even breakfast had issues with rancid butter. It was so disappointing. The other issue is their online menu prices are significantly less than what the pricing is when you arrive.
Séjour de 1 nuit en août 2023
Réponse de María José Solano le 27 août 2023
Dear BrandiThank you very much for choosing us for your stay, we appreciate your comments as they help us improve and grow, we are making changes so that our clients live the Alta experience and thus meet their expectations.

10/10 Excellent

Ashayla

The place looked just as the pictures. The staff was great especially in the restaurant. I enjoyed the food and view. 15/10. Definitely would stay there a million times again
Séjour de 3 nuits en août 2023
Réponse de María José Solano le 27 août 2023
Dear Ashayla thank you for your comments we are very happy that your stayed was so great. Hope that you can visit us soon.Regards

10/10 Excellent

Denise

Séjour de 2 nuits en juillet 2023

10/10 Excellent

Latoya Michelle

Séjour de 5 nuits en juillet 2023

10/10 Excellent

Jim

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Couldn’t have asked for a better experience during my stay here. The staff and service was the best I have ever experienced. Specifically, my brother Martin. Had great conversations. Loved it all. I highly recommend this hotel, nothing but positive vibes here. Until next time. Pura Vida.
Séjour de 8 nuits en juillet 2023
Réponse de María José Solano le 18 août 2023
Dear Jim thank you for such a nice comments we hope that you can visit us soon!Pura Vida!

8/10 Bien

Andrea

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Joshua

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pretty much liked everything about this beautiful hotel
Séjour de 2 nuits en juillet 2023

8/10 Bien

peter

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Yasmyne

Séjour de 2 nuits en juin 2023

10/10 Excellent

Jon

Séjour de 1 nuit en juillet 2023

10/10 Excellent

Michael

Séjour de 1 nuit en juin 2023