Avis sur The Club at Solaz, Luxury Villas
The Club at Solaz, Luxury Villas
Corredor Turístico CSL-SJC Km. 18.5, Cabo Real, San José del Cabo, BCS
Avis
9,4
Exceptionnel
9,8/10
Propreté
9,4/10
Personnel et service
9,6/10
Équipements
9,8/10
Infrastructures et conditions de l’hébergement
9,4/10
Écoresponsabilité
Avis
Voyage en famille
16 sept. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 8 nuits en septembre 2019
Réponse de Guest Relations Manager le 17 sept. 2019
Good morning Ricky,
We truly appreciate taking your time to write us an excellent review.
I am going to share your excellent comment with all our Solaz Signature Suites Team.
We hope to see you back soon
10/10 Excellent
Thomas
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thomas
Séjour de 6 nuits en février 2024
Réponse de Julio Breton - Assistant front Office manager le 9 mai 2024
Dear ThomasFirst and foremost, thank you for selecting the Club at Solaz on your recent visit to Los Cabos. As we strive to create amazing traveling experiences through a personalized and dedicated service, is uplifting to know your stay at our property meet your - and our- expectations, we will continue to improve to be ready the next time your journeys bring you back to this paradisiac destination.Warm regards
10/10 Excellent
Erdrin
Voyage en famille avec de jeunes enfants
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erdrin
Séjour de 5 nuits en mars 2024
Réponse de Julio Breton - Assistant front Office manager le 28 avr. 2024
Dear ErdrinFirst and foremost thank you for selecting Solaz on your recent visit to Los Cabos, also for the time invested on rating your experience at our property.As we strive to provide a solid service experience in the most beautiful grounds, we are pleased to know we meet your - and our- expectations.Once again thank you for staying with us and please keep in mind we are looking forward the next time your journeys bring you to Los Cabos.Warm regards.
10/10 Excellent
sanaz khalili
17 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
sanaz khalili
Séjour de 5 nuits en mars 2024
Réponse de (Guest Relations Manager) le 22 avr. 2024
Dear Sanaz Khalili:Thank you for taking the time to rate our resort with the highest score. It is great to read that you enjoyed The Club at Solaz experience to the fullest. Your comments are very important for us to keep improving.We cannot wait to welcome you back soon!Best regards,
10/10 Excellent
Bryan
Voyage en famille
16 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bryan
Séjour de 3 nuits en avril 2024
Réponse de (Guest Relations Manager) le 22 avr. 2024
Dear Bryan:Thank you for taking the time to rate our resort with the highest score. It is great to read that you enjoyed The Club at Solaz experience to the fullest. Your comments are very important for us to keep improving.We cannot wait to welcome you back soon!Best regards,
4/10 Médiocre
Sen
6 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Sen
Séjour de 4 nuits en avril 2024
Réponse de (Guest Relations Manager) le 6 avr. 2024
Dear Sen:Please receive a warm greeting on behalf of our team. Thank you very much for taking the time to share your personal impressions of your stay. We always appreciate feedback as it allows us to continually improve the experience we create for our guests.We regret that we did not meet your expectations during your recent visit. Please be assured that we have taken your comments seriously and in the meantime, we have informed the team in detail of your feedback.Once again we thank you for sharing your valuable feedback during your stay, which helps us to always improve the services we offer, despite these inconveniences we hope to have you back home and have the opportunity to make a difference in your stay.Best regards,The Club at Solaz team.
10/10 Excellent
Paul M
Voyage en famille
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Paul M
Séjour de 6 nuits en mars 2024
Réponse de (Guest Relations Manager) le 1 avr. 2024
Dear Paul M:Thank you very much for your positive review of your recent stay at our property. It is a pleasure to know that our staff's warm service exceeded your expectations. Your comments are an inspiration for our team to continue working with passion, ensuring that our valued guests have an enjoyable and memorable experience with us.We will share your kind words with our staff. Our biggest strength is the warm service that we provide to our guests.Our team looks forward to having you back at The Club Los Cabos for your next visit to our destination.Best regards
10/10 Excellent
Claris
Voyage en famille
29 mars 2024
Claris
Séjour de 6 nuits en mars 2024
Réponse de (Guest Relations Manager) le 29 mars 2024
Dear Claris:First of all, thank you very much for taking a minute of your time to write to us about your experience at our beloved resort.We are pleased to know that you enjoyed all of our areas. Comments like yours motivate us to keep improving and make our dear guests feel at home.We hope that, in the near future, you will give us the honor of hosting us once again.We send you cordial greetings.
10/10 Excellent
Martin
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Martin
Séjour de 3 nuits en mars 2024
Réponse de (Guest Relations Manager) le 29 mars 2024
Dear Martin:First of all, thank you very much for taking a minute of your time to write to us about your experience at our beloved resort.We are pleased to know that you enjoyed all of our areas. Comments like yours motivate us to keep improving and make our dear guests feel at home.We hope that, in the near future, you will give us the honor of hosting us once again.We send you cordial greetings.
10/10 Excellent
Carmen
Voyage en groupe
26 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Carmen
Séjour de 5 nuits en mars 2024
Réponse de (Guest Relations Manager) le 29 mars 2024
Dear Carmen;Thank you for taking the time to share such a detailed overview of your stay through this means.We are very happy to learn that your stay was a pleasant one and that you were highly satisfied with our service. particularly from the mention of staff members, we pride ourselves on having an amazing team of passionate colleagues committed to creating a memorable experience for all our guests. Please be confident that we have shared your gracious words with them.We sincerely hope we can have the honor of being your hosts again in the not-too-distant future.Best regards,
2/10 Horrible
Tena
Voyage en couple
3 mars 2024
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Tena
Séjour de 4 nuits en février 2024
Réponse de (Guest Relations Manager) le 6 mars 2024
Dear Tena:Please receive a warm greeting on behalf of our team. Thank you very much for taking the time to share your personal impressions of your stay. We always appreciate feedback as it allows us to continually improve the experience we create for our guests.We regret that we did not meet your expectations during your recent visit. Please be assured that we have taken your comments seriously and in the meantime, we have informed the team in detail of your feedback.Once again we thank you for sharing your valuable feedback during your stay, which helps us to always improve the services we offer, despite these inconveniences we hope to have you back home and have the opportunity to make a difference in your stay.Best regards,The Club at Solaz team.
2/10 Horrible
Monica
Voyage en famille avec de jeunes enfants
13 févr. 2024
Les points forts : Équipements
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Monica
Séjour de 4 nuits en février 2024
Réponse de (Guest Relations Manager) le 2 mars 2024
Dear Monica:Thank you for taking the time to share with us your personal experience. We really appreciate the confidence you have given us by choosing The Club at solaz to have your vacation; your first-hand experience really helps other travelers.Likewise, we sincerely regret to read that some aspects of your stay did not meet your expectations. We have taken your comments very seriously, as our guests are important to us, and we will conscientiously review all your remarks.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterize our brand and resort.Best regards,
10/10 Excellent
Ross
28 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ross
Séjour de 5 nuits en janvier 2024
Réponse de (Guest Relations Manager) le 2 mars 2024
Dear Ross:Thank you for taking the time to share with us your personal experience. We really appreciate the confidence you have given us by choosing The Club at solaz to have your vacation; your first-hand experience really helps other travelers.Likewise, we sincerely regret to read that some aspects of your stay did not meet your expectations. We have taken your comments very seriously, as our guests are important to us, and we will conscientiously review all your remarks.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterize our brand and resort.Best regards,
10/10 Excellent
Sanaz
Voyage en famille
17 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sanaz
Séjour de 6 nuits en janvier 2024
Réponse de (Guest Relations Manager) le 2 mars 2024
Dear Sanaz:Thank you very much for your positive review of your recent stay at our property. It is a pleasure to know that our staff's warm service exceeded your expectations. Your comments are an inspiration for our team to continue working with passion, ensuring that our valued guests have an enjoyable and memorable experience with us.We will share your kind words with our staff. Our biggest strength is the warm service that we provide to our guests.Our team looks forward to having you back at The Club Los Cabos for your next visit to our destination.Best regards,
10/10 Excellent
Raquel
6 janv. 2024
Raquel
Séjour de 5 nuits en décembre 2023
Réponse de (Guest Relations Manager) le 2 mars 2024
Estimada Raquel:Gracias por hospedarse con nosotros en The Club at Solaz. Esperamos que haya disfrutado su experiencia con nosotros. Con el fin de mejorar nuestro servicio, agradeceremos mucho su opinion.Atentamente
10/10 Excellent
Rajveer
5 janv. 2024
Rajveer
Séjour de 6 nuits en décembre 2023
Réponse de (Guest Relations Manager) le 2 mars 2024
Dear Rajveer:We would like to thank you for the praising review you shared following your recent visit to The Club at Solaz Los Cabos. We are thrilled to read that your stay was a wonderful one, and you were impressed with our service and facilities.Furthermore, we appreciate your gracious comments, as they show our consistency in maintaining The Club at Solaz Los Cabos brand standards. Your feedback has been shared with the team as motivation to keep up our work.We sincerely hope we can have the honor of being your hosts again in the not-too-distant future.
8/10 Bien
Damien
Voyage en famille
4 janv. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Damien
Séjour de 7 nuits en décembre 2023
Réponse de (Guest Relations Manager) le 2 mars 2024
Dear Damien;First of all, thank you very much for taking a minute of your time to write to us about your experience at our beloved resort.We are pleased to know that you enjoyed all of our areas. Comments like yours motivate us to keep improving and make our dear guests feel at home.We hope that, in the near future, you will give us the honor of hosting us once again.We send you cordial greetings.
10/10 Excellent
Dennis James
2 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dennis James
Séjour de 4 nuits en décembre 2023
Réponse de (Guest Relations Manager) le 2 mars 2024
We would like to thank you for the praising review you shared following your recent visit to The Club at Solaz Los Cabos. We are thrilled to read that your stay was a wonderful one, and you were impressed with our service and facilities.Furthermore, we appreciate your gracious comments, as they show our consistency in maintaining The Club at Solaz Los Cabos brand standards. Your feedback has been shared with the team as motivation to keep up our work.We sincerely hope we can have the honor of being your hosts again in the not-too-distant future.
10/10 Excellent
Wellington
24 nov. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wellington
Séjour de 3 nuits en septembre 2023
Réponse de Alejandra Olivas (Guest Relations Manager) le 2 mars 2024
Dear Wellington;We would like to thank you for the praising review you shared following your recent visit to The Club at Solaz Los Cabos. We are thrilled to read that your stay was a wonderful one, and you were impressed with our service and facilities.Furthermore, we appreciate your gracious comments, as they show our consistency in maintaining The Club at Solaz Los Cabos brand standards. Your feedback has been shared with the team as motivation to keep up our work.We sincerely hope we can have the honor of being your hosts again in the not-too-distant future.
8/10 Bien
Patrick
16 nov. 2023
Patrick
Séjour de 4 nuits en novembre 2023
10/10 Excellent
JOSE, MISSION
Voyage en famille
10 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
JOSE
Séjour de 2 nuits en septembre 2023
Réponse de Alejandra Olivas (Guest Relations Manager) le 2 mars 2024
Dear Jose:First of all, thank you very much for taking a minute of your time to write to us about your experience at our beloved resort.We are pleased to know that you enjoyed all of our areas. Comments like yours motivate us to keep improving and make our dear guests feel at home.We hope that, in the near future, you will give us the honor of hosting us once again.
10/10 Excellent
Cecile
Voyage en couple
5 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cecile
Séjour de 1 nuit en septembre 2023
Réponse de Alejandra Olivas (Guest Relations Manager) le 2 mars 2024
EstimadaCecile:Primero que nada, muchas gracias por tomarse un minuto de su tiempo para escribirnos sobre su experiencia en nuestro querido resort.Nos complace saber que disfrutó de todas nuestras áreas. Comentarios como el tuyo nos motivan a seguir mejorando y hacer que nuestros queridos huéspedes se sientan como en casa.Esperamos que, en un futuro próximo, nos brinde el honor de hospedarnos una vez más.
10/10 Excellent
Voyageur vérifié
Voyage en famille
21 juin 2021
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en juin 2021
6/10 Satisfaisant
Voyageur vérifié
30 mars 2021
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 4 nuits en mars 2021
10/10 Excellent
Voyageur vérifié
10 févr. 2021
Voyageur vérifié
Séjour de 5 nuits en février 2021
8/10 Bien
Rene
29 janv. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rene
Séjour de 2 nuits en janvier 2021
10/10 Excellent
Voyageur vérifié
Voyage en groupe
19 janv. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en janvier 2021
10/10 Excellent
Voyageur vérifié
Voyage en famille
5 janv. 2021
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en décembre 2020
Réponse de Guest Relations Manager le 7 janv. 2021
Thank you for taking the time on your excellent review, I will share it with our team.
We hope to see you back soon
10/10 Excellent
Voyageur vérifié
31 déc. 2020
Voyageur vérifié
Séjour de 5 nuits en décembre 2020
Réponse de Guest Relations Manager le 4 janv. 2021
Thank you for taking the time to leave an amazing review!
10/10 Excellent
Anahis
24 déc. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anahis
Séjour de 4 nuits en décembre 2020
Réponse de Guest Relations Manager le 4 janv. 2021
Thank you for taking the time to leave an amazing review!
10/10 Excellent
DS, LA, California
Voyage en couple
14 déc. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
DS
Séjour de 4 nuits en décembre 2020
Réponse de Guest Relations Manager le 4 janv. 2021
Thank you for taking the time to leave an amazing review!
10/10 Excellent
Voyageur vérifié
6 déc. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 8 nuits en novembre 2020
Réponse de Guest Relations Manager le 4 janv. 2021
Thank you for taking the time to leave an amazing review!
10/10 Excellent
Voyageur vérifié
10 nov. 2020
Voyageur vérifié
Séjour de 4 nuits en novembre 2020
Réponse de Guest Relations Manager le 23 nov. 2020
Thank you for your excellent review
10/10 Excellent
Voyageur vérifié
9 nov. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en octobre 2020
Réponse de Guest Relations Manager le 23 nov. 2020
Thank you for your excellent review
10/10 Excellent
Fady, Laguna Beach
Voyage en groupe
22 oct. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fady
Séjour de 5 nuits en octobre 2020
Réponse de Guest Relations Manager le 23 oct. 2020
Thank you for your excellent review
I will share this with all our team
10/10 Excellent
Erwin
22 oct. 2020
Erwin
Séjour de 4 nuits en octobre 2020
Réponse de Guest Relations Manager le 23 nov. 2020
Thank you for your excellent review
8/10 Bien
Voyageur vérifié
20 oct. 2020
Voyageur vérifié
Séjour de 5 nuits en octobre 2020
Réponse de Guest Relations Manager le 23 oct. 2020
Thank you for your review
10/10 Excellent
Voyageur vérifié
7 oct. 2020
Voyageur vérifié
Séjour de 4 nuits en octobre 2020
Réponse de Guest Relations Manager le 18 oct. 2020
Thank you for your excellent review
6/10 Satisfaisant
Mauricio
Voyage en famille
30 sept. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice Suite!
Mauricio
Séjour de 1 nuit en septembre 2020
Réponse de Guest Relations Manager le 30 sept. 2020
Thank you for your review.
We hope to exceed your expectations on your next visit.
Sincerely
10/10 Excellent
Voyageur vérifié
Voyage en famille
21 sept. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 4 nuits en septembre 2020
Réponse de Guest Relations Manager le 22 sept. 2020
Thank you for your excellent feedback.
We hope to see you soon.
10/10 Excellent
ELH, Boston
Voyage en famille
12 sept. 2020
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
ELH
Séjour de 6 nuits en septembre 2020
Réponse de Guest Relations Manager le 16 sept. 2020
Thank you on your excellent review. I will share this with all our team.
We will Keep working hard to exceed your expectations on your Next visit
8/10 Bien
Voyageur vérifié
2 sept. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 3 nuits en août 2020
Réponse de Guest Relations Manager le 13 sept. 2020
Thank you for your feedback.
We hope to see back soon
10/10 Excellent
Stephanie, Houston
Voyage en famille
21 août 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stephanie
Séjour de 5 nuits en août 2020
Réponse de Guest Relations Manager le 21 août 2020
Thank you for your excellent review. I will share this with all our team to Keep going with our excellent service and exceed our guest expectstions.
We hope to see you back soon
10/10 Excellent
Willy, Texas
Voyage en famille
20 août 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Willy
Séjour de 5 nuits en août 2020
Réponse de Guest Relations Manager le 20 août 2020
We are glad that you had an excellent experience here at Solaz Signature Suites.
Thank you for your excellent review. I will share with all our team.
See you back soon
10/10 Excellent
Voyageur vérifié
Voyage en couple
18 août 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 5 nuits en août 2020
Réponse de Guest Relations Manager le 18 août 2020
Thank you for your excellent reveiw. I will share this with all our team.
We hope to see you back soon.
10/10 Excellent
Alex, La Jolla, CA
Voyage en couple
6 août 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alex
Séjour de 4 nuits en août 2020
Réponse de Guest Relations Manager le 6 août 2020
Thank you for your time on this excellent review. I will share this to all our team. We hope to see you soon here at your home away form home.
Our compromise is always to exceed our guest expectations.
6/10 Satisfaisant
Alex, Houston
Voyage en famille
4 août 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alex
Séjour de 5 nuits en juillet 2020
Réponse de Guest Relations Manager le 9 août 2020
Thank you for your review. We take this concern very seriously and this is not the experience of service that we strive for.
We hope to see you back soon in order to exceed your expectations
10/10 Excellent
Voyageur vérifié
3 août 2020
Voyageur vérifié
Séjour de 6 nuits en juillet 2020
Réponse de Guest Relations Manager le 4 août 2020
Thank you for taking the time on your excellent comment. For us is very important to offer you an excellent service and a memorable stay. We always try to exceed our guest expectations. For any further assistance do not hesitate to contact me at Ricardo.bonilla@solazloscabos.com / We hope to see you back soon.
8/10 Bien
Voyageur vérifié
Voyage en famille
8 juil. 2020
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful resort; go elsewhere for food.
Voyageur vérifié
Séjour de 5 nuits en juillet 2020
Réponse de Guest Relations Manager le 8 juil. 2020
Good afternoon Mr. Bokhari, was an honor for us to have you here at Solaz Signature Suites with lovely family.
We hope to see you next time in order to enjoy our Restaurants and exceed your expectations.
Sincerely
10/10 Excellent
KMB, San Diego
Voyage en couple
5 juil. 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
KMB
Séjour de 7 nuits en juin 2020
Réponse de Guest Relations Manager le 5 juil. 2020
Thank you for your excellent comment. I will share this with our team at Solaz Signature Suites. We hope to see you back soon.