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Avis sur Hilton Vacation Club Cabo Azul Los Cabos

4.5 out of 5
Hilton Vacation Club Cabo Azul Los Cabos
Paseo Malecon S/N, Lote 11 Fonatur, San José del Cabo, BCS

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 738 avis sur 1010." "
Note des voyageurs de 8 (Bien), d’après 126 avis sur 1010." "
Note des voyageurs de 6 (Satisfaisant), d’après 65 avis sur 1010." "
Note des voyageurs de 4 (Médiocre), d’après 34 avis sur 1010." "
Note des voyageurs de 2 (Horrible), d’après 47 avis sur 1010." "

9,8/10

Propreté

9,2/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

8/10 Bien

Michael

Voyage en famille
Les points forts : Équipements
This is a very nice resort. The staff is great. The biggest downside is the price of the food and drinks.
Séjour de 5 nuits en mai 2024
Réponse de Liliana Jimenez le 27 mai 2024
Thank you for sharing your feedback, We will share your comments with the Restaurants Team. Our team remains available to go over any question you might still have. Please do not hesitate to reach us at anytime!

10/10 Excellent

Claudia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Amazing
Séjour de 7 nuits en mai 2024
Réponse de Liliana Jimenez le 26 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Norberto

Séjour de 1 nuit en mai 2024
Réponse de Liliana Jimenez le 26 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Stephanie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Liliana Jimenez le 26 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Stephanie Amara, San Diego

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was excellent! Service was outstanding
Séjour de 4 nuits en mai 2024
Réponse de Sébastien Arnaud - General Manager le 23 mai 2024
Thank you for this outstanding rating and feedback! We hope to welcome you again soon.

10/10 Excellent

Yuji, Gardena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en mars 2024
Réponse de Liliana Jimenez le 26 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Janelle

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect for family vacations. Great overall experience.
Séjour de 2 nuits en mai 2024
Réponse de Sébastien Arnaud - General Manager le 23 mai 2024
Thank you for sharing your rating Mrs. Janelle, we look forward to welcome you back!

6/10 Satisfaisant

Latashia

Voyage en groupe
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
While several of the staff were pleasant and quite lovely, the property itself (Hilton Cabo Azul) doesn't do much to encourage or incentivize potential customers or timeshare ownership. I requested bottled water and was immediately to "no, we don't provide or offer complimentary water." Further, pool staff refused to bring tap water and ice but stated we could only purchase bottled water.
Séjour de 3 nuits en mai 2024
Réponse de Liliana Jimenez le 22 mai 2024
Thank you for your review. Please accept our apologies for the challenges you experienced during your stay with us. Please know, what you describe is a rare occurrence, and our team remains dedicated to providing outstanding service to our guests. We hope you will give us the chance to restore your trust in us in your future.

10/10 Excellent

Kyatana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My first time at a Hilton Vacation Club. The property was gorgeous and picturesque. I will be going back!
Séjour de 3 nuits en mai 2024
Réponse de Liliana Jimenez le 22 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Trisha, Tustin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Fantastic resort! Super clean. Staff was friendly and super fast to help. Wish this resort had more dining options. However, you can walk just across the street to some restaurants. Restaurants at the resort are super expensive, same as many other restaurants in Cabo. Poolside drinks and food are also very expensive. We ordered a bottle of Mionetto prosecco at the pool and paid nearly $100! (Which is normally less that a $20 bottle of prosecco). You’re not allowed to bring your own drinks / snacks to the pool either. We brought our own bottle of water and was told by the staff we couldn’t do that, so they do enforce it.
Séjour de 5 nuits en mai 2024
Réponse de Liliana Jimenez le 22 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Ryan

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean, great gym and quiet for Cabo. Kids club and pool were great.
Séjour de 5 nuits en mai 2024
Réponse de Liliana Jimenez le 22 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Naraleen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
We can’t be more thankful for the attentive staff and the delicious food. I can’t wait to return soon!
Séjour de 5 nuits en février 2024
Réponse de Liliana Jimenez le 20 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Patrick

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only improvement would be to get the gym into an area with more windows and outside exposure. It’s like you are in a cave
Séjour de 7 nuits en mai 2024
Réponse de Liliana Jimenez le 22 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

LAURA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The resort was amazing!
Séjour de 4 nuits en mai 2024
Réponse de Liliana Jimenez le 20 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

8/10 Bien

Jelette

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property is beautiful. We were offered a shot upon check in. They should also offer champagne or wine for those who do not drink tequila. The restaurants are nice but the food and alcohol was not great. I rate the food a 2. Breakfast should be included. Or maybe 1 day breakfast included. That’s the only reason for the 4 stars. We ate Breakfast offsite. The penthouse was as expected and was exactly what we needed for a party of 5. Literally everything else was a dream. Service was wonderful. Bladimiro was always on time and very nice. I would stay again with the understanding that eating off site is the better option.
Séjour de 4 nuits en mai 2024
Réponse de Liliana Jimenez le 20 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Charles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great stay!
Séjour de 3 nuits en mai 2024
Réponse de Liliana Jimenez le 20 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Heath

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A great week stay at Cabo Azul. I cannot say enough about the outstanding service we received the entire week.
Séjour de 7 nuits en mai 2024
Réponse de Liliana Jimenez le 20 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Tim

Great setting and restaurants
Séjour de 3 nuits en mai 2024
Réponse de Sébastien Arnaud - General Manager le 16 mai 2024
Thank you Mr. Tim!

2/10 Horrible

Jodi

Les points forts : Propreté
Les points faibles : Personnel et service
We got the worst room next to the air conditioner and the view of a wall of the resort next door. I asked to moved but was told they are busy and it is pretty empty. Never coming Back to this resort.
Séjour de 1 nuit en mai 2024
Réponse de Sébastien Arnaud - General Manager le 16 mai 2024
We're sorry to hear about your rating Mrs. Jodi, thank you for sharing.

10/10 Excellent

Barbara G, Grants Pass

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My kids and I have been coming here for years. 5 times so far.
Séjour de 7 nuits en mai 2024
Réponse de Liliana Jimenez le 14 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Location at its best. It’s not for price conscious people
Séjour de 4 nuits en avril 2024
Réponse de Liliana Jimenez le 12 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Erica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Liliana Jimenez le 12 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

8/10 Bien

Allen, Dacula

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I didn't think the bar drinks warranted the high price they asked. Too expensive! At check out I was fine to pay our consumables charged to our room. However, there were unexplained taxes, sewage use from the city, and many other items that could not be explained to me. I want to have all of that expense up front and paid when I book the room. Very disappointing.
Séjour de 6 nuits en mai 2024
Réponse de Sébastien Arnaud - General Manager le 10 mai 2024
Thank you for sharing Mr. Allen, We will review your suggestions with the Restaurants Team. Please note that all of the reservation terms and taxes are disclosed on your confirmation letter. Our Team Remains available to go over any question you might still have. Please do not hesitate to reach us at anytime!

10/10 Excellent

Angelina

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 4 nuits en avril 2024
Réponse de Liliana Jimenez le 7 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

8/10 Bien

Steven, Tualatin

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en avril 2024
Réponse de Sébastien Arnaud - General Manager le 9 mai 2024
Thank you for sharing your rating Mr. Steven.

8/10 Bien

Beau

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property is absolutely beautiful and the staff is so nice, friendly and helpful. The food was good at all of the restaurants. The pools were beautiful and water was good temperature. My only compliant would be the lack of drinking water available. To buy bottled water was so expensive and they didn’t have filtered refill stations available.
Séjour de 4 nuits en mai 2024
Réponse de Liliana Jimenez le 7 mai 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Excellent

Robin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024
Réponse de Liliana Jimenez le 7 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Vanessa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024

8/10 Bien

Stefanie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property itself was gorgeous as were the accommodations. The locations is too far from medano beach and Cabo activities, but if you’re interested in staying on resort by the pool this is perfect. The one big downside is the pool chair situation. Chairs were full by 6am. Cabanas are first come first serve and to have to wake up early on vacation and save chairs is absolutely absurd. There are signs posted everywhere that chairs are not to be saved for longer than 30 minutes, but clearly the property does not enforce that at all. Even getting there at seven chairs were all full. All in all, it was a beautiful resort that we stayed out with a large group of people for a birthday however, next time I will stay closer to town at our regular resort. Also, the demographic was definitely for a senior crowd.
Séjour de 3 nuits en avril 2024
Réponse de Liliana Jimenez le 3 mai 2024
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future.

10/10 Excellent

Maria Teresa

Les points forts : Équipements
La decoración
Séjour de 4 nuits en février 2024
Réponse de Liliana Jimenez le 3 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

4/10 Médiocre

Michelle, Snoqualmie

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
The property is beautiful! The service was sadly terrible! One example they wanted to charge $5 for a slice of onion for my son’s cheeseburger! Front desk was very unhelpful! It was disappointing
Séjour de 2 nuits en avril 2024
Réponse de Sébastien Arnaud - General Manager le 3 mai 2024
We are sorry to hear about your experience Mrs. Michelle, please note that we'll share your comments with the team for improvement.

8/10 Bien

Gerry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was great
Séjour de 8 nuits en avril 2024
Réponse de Liliana Jimenez le 4 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

6/10 Satisfaisant

Raffi

Les points forts : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Liliana Jimenez le 3 mai 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Excellent

Rosa

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Perfect
Séjour de 3 nuits en avril 2024
Réponse de Sébastien Arnaud - General Manager le 3 mai 2024
Thank you Mrs. Rosa!

10/10 Excellent

Trifon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great
Séjour de 4 nuits en février 2024
Réponse de Liliana Jimenez le 3 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Irene

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was lovely. It had ambience but was not overly crowded. The service and personnel were exceptional. They quickly addressed all our needs.
Séjour de 4 nuits en avril 2024
Réponse de Sébastien Arnaud - General Manager le 3 mai 2024
We are very happy to hear that you enjoyed your getaway! Thank you for sharing your rating and feedback.

10/10 Excellent

Andrew

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very relaxing and laid back atmosphere.
Séjour de 7 nuits en mars 2024
Réponse de Liliana Jimenez le 29 avr. 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

8/10 Bien

Susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful, roomy, good service excluding front desk check in process..not truthful about fees and not good about notifying when room is available.
Séjour de 7 nuits en avril 2024
Réponse de Liliana Jimenez le 29 avr. 2024
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future.

6/10 Satisfaisant

Mark

Voyage en groupe
Everything is way over priced and the food is super limited. 2 medium regular coffees and a pastry will run you over 30 bucks. If you want good food for a fraction of the cost, you will have to walk across the street.
Séjour de 3 nuits en avril 2024
Réponse de Liliana Jimenez le 28 avr. 2024
Thank you for your feedback. We are sorry to hear you had issues during your stay. We want you to know this is not the type of experience we aim for our guests to have during their visit with us. We have passed your comments on to the appropriate leadership team for further follow up and correction. We hope you will give us the chance to make it up to you in the future.

8/10 Bien

Danielle

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was absolutely amazing from arrival to departure. The grounds are beautful and there are daily evidences of the attention to detail and cleanliness the staff takes to make it so. My room was comfortable and well-appointed. (junior 1, pool view) I am generally not a large resort type of traveler as my preference is for more boutique stays but I can honestly say I really enjoyed my stay here and would gladly return and recommend. I don't like the large crowds of folks and it can be challenging to find that perfect pool/beach chair due to the heavy traffic but a relatively small price to pay. I did wish the beach was swimmable. It's located on that part of the beach where it's restricted so you only walk on the beach or enjoy the view from your chair. Even setting up on the beach is not practical due to the heat and lack of umbrellas. All in all, I still rank it high on the resort scale. I'm already missing my time there.
Séjour de 4 nuits en avril 2024
Réponse de Liliana Jimenez le 28 avr. 2024
Thank you for your review. We are sorry your stay did not exceed your expectations. We hope for a future opportunity to provide an improved experience.

10/10 Excellent

PATTI

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The people that work here are what make it. Service was extraordinary! Yes the restaurants are expensive, as expected this day and age. We enjoyed everything. Just wish the trip was longer!
Séjour de 4 nuits en avril 2024
Réponse de Liliana Jimenez le 28 avr. 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Monique

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the location and the hotel. Everything was so nice and clean. Will definitely return.
Séjour de 2 nuits en avril 2024
Réponse de Sébastien Arnaud - General Manager le 27 avr. 2024
We are enchanted with your rating and comments, thank you Mrs. Monique!

10/10 Excellent

Tessa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stunning resort with fantastic facilities and the staff are so friendly and helpful
Séjour de 5 nuits en avril 2024
Réponse de Sébastien Arnaud - General Manager le 27 avr. 2024
Thank you for the lovely comments Mrs. Tessa!

10/10 Excellent

Calvin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The rooms were great, the cost of food and drinks was very expensive, the $44 hamburger was of poor quality and very dry. The staff was very friendly and professional at the front desk. Don’t believe it when you are told tax and fees are included. They charge an additional $165 a day when you check in.
Séjour de 3 nuits en avril 2024
Réponse de Sébastien Arnaud - General Manager le 27 avr. 2024
Thank you for leaving your feedback Mr. Calvin, please note that all the fees and reservation conditions are described on your confirmation letter. Our team remains at your kind disposition. Sincerely,

10/10 Excellent

Chrystal

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great stay
Séjour de 1 nuit en avril 2024
Réponse de Sébastien Arnaud - General Manager le 25 avr. 2024
Thank you Mrs. Chrystal!

10/10 Excellent

Tim

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful setting. Restaurants very good. Walkable activities
Séjour de 1 nuit en avril 2024
Réponse de Sébastien Arnaud - General Manager le 22 avr. 2024
Thank you Mr. Tim! Looking forward to welcome you back.

10/10 Excellent

Jade

Séjour de 1 nuit en avril 2024
Réponse de Liliana Jimenez le 12 mai 2024
We appreciate you taking the time to share your experience at our property with us. Thank you for recognizing our dedication to providing outstanding service. We hope you’ll stay with us again.

10/10 Excellent

Alisha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We love staying here every time we’re in Cabo. The pool side experience is awesome
Séjour de 3 nuits en mars 2024
Réponse de Sébastien Arnaud - General Manager le 22 avr. 2024
Thank you Mrs. Alisha! We hope to welcome you back soon.

8/10 Bien

Jen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our fourth time at this resort and always have had an amazing experience. My ONLY complaint was that this property happened to be fully booked and people were coming down at 4:30 in the morning to save chairs and not showing up until noon to use them. In order to get a chair at the pool all week we had to be down there by 6am at the latest. Some people saved chairs that were never used and people were searching for places to sit. We were in our chairs by 7am every day and I think they need to police this more and if people don't come down they remove their stuff and give it to someone else.
Séjour de 8 nuits en mars 2024
Réponse de Sébastien Arnaud - General Manager le 22 avr. 2024
Dear Mrs. Jen, Thank you for sharing your feedback, we will share this with our team who is actively working in to enforce the Pool Regulations with our Members and Guests. We hope you had a great time and will be looking forward to welcome you back soon!

10/10 Excellent

Glenda, Elk Grove

Séjour de 6 nuits en mars 2024
Réponse de Sébastien Arnaud - General Manager le 19 avr. 2024
Thank you for your rating Mrs. Glenda!