Avis sur Dreams Los Cabos Suites Golf Resort & Spa - All Inclusive
Dreams Los Cabos Suites Golf Resort & Spa - All Inclusive
San José del Cabo, BCS
Avis
8,0
Très bien
8,8/10
Propreté
8,4/10
Personnel et service
7,8/10
Équipements
8,4/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
Voyage en groupe
1 juin 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mai 2023
Réponse de Jimena Martínez, E-Concierge. le 1 juin 2023
Dear Daniel Pierre,Thank you for taking the time to share with us a 5-star review. We really appreciate the confidence you have given us by choosing Dreams Los Cabos Suites Golf Resort & Spa to have your vacation; your first-hand experience really helps other travelers.On the other hand, we are delighted to know that the level of service you received from our team was world-class and exceeded all your expectations. We are proud to have professional, hard-working, and service-oriented staff members, all of whom take their jobs very seriously and truly love what they do. That being said, trust that the staff members you mentioned will be recognized and applauded for their excellent service.We look forward to welcoming you back in the near future and providing you with another amazing experience.
8/10 Bien
Tommy
19 janv. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Tommy
Réponse de Jimena Martínez e-Concierge. le 20 janv. 2023
Dear Tommy, thank you for your comments. For us, it is very helpful because it inspires us to continue improving the experience that our dear guests deserve. We hope that in the near future, you will continue to give us the confidence to host you.See you soon!Best regards.
8/10 Bien
Voyageur vérifié
24 nov. 2019
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 7 nuits en novembre 2019
Réponse de Jennifer Salcedo, Social Media & e-Concierge le 10 déc. 2019
Dear guest,
Thank you for your rate and of course for choose Dreams Los Cabos Suites Golf Resort & Spa for your mexican getaway.
Warm regards,
8/10 Bien
Jpacey
Voyage en famille
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jpacey
Séjour de 5 nuits en mai 2024
Réponse de Jimena Martínez, E-Concierge. le 28 mai 2024
Dear Jpacey, On behalf of the staff and Management of our resort, we would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent getaway. It is with great sadness that we learn of an disappointing experience, for which we cannot but offer our sincerest apologies. While we understand the way you felt about the situation experienced during your stay, we hope that our reply to your feedback restores some semblance of trust in us. Best regards,
10/10 Excellent
Josue
Voyage en couple
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Josue
Séjour de 3 nuits en mai 2024
Réponse de Jimena Martínez, E-Concierge. le 28 mai 2024
Dear Josue, Thank you for choosing Dreams Los Cabos Suites Golf Resort & Spa as your host and taking the time to share your experience with us. We are glad you found the view that characterizes every suit of our resort to be breathtaking. We hope to have the honor of welcoming you back, allowing us the opportunity to provide you a truly wonderful and memorable experience. Best regards,
8/10 Bien
Angela
Voyage en famille
27 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Angela
Séjour de 4 nuits en mai 2024
Réponse de Jimena Martínez, E-Concierge. le 27 mai 2024
Dear Angela, Thank you very much for sharing with us your kind comments about your most recent stay. We hope that in the near future you will once again give us the pleasure of assisting you.We send you cordial greetings,
10/10 Excellent
Mauricio Alfredo Gomez
Voyage en famille
25 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mauricio Alfredo Gomez
Séjour de 2 nuits en mai 2024
Réponse de Jimena Martínez, E-Concierge. le 27 mai 2024
Apreciable Mauricio Alfredo Gómez,Estamos muy agradecidos en que nos haya brindado sus amables comentarios.Esperamos poder darle la bienvenida una vez más en este su segundo hogar Dreams Los Cabos.Saludos cordiales.
10/10 Excellent
Heidi M, Lewiston
Voyage en famille, Voyage en groupe
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Heidi M
Séjour de 5 nuits en mai 2024
Réponse de Jimena Martínez, E-Concierge. le 21 mai 2024
Dear Heidi M, Thank you for choosing Dreams Los Cabos Suites Golf Resort & Spa as your host and taking the time to share your experience with us. We are glad you found the view that characterizes every suit of our resort to be breathtaking. We hope to have the honor of welcoming you back, allowing us the opportunity to provide you a truly wonderful and memorable experience. Best regards,
8/10 Bien
Brittney
20 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Brittney
Séjour de 4 nuits en mai 2024
Réponse de Jimena Martínez, E-Concierge. le 21 mai 2024
Dear Brittaney, Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards,
10/10 Excellent
Patricia
Voyage en famille
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Patricia
Séjour de 4 nuits en mai 2024
Réponse de Jimena Martínez, E-Concierge. le 20 mai 2024
Dear Patricia, Thank you for your kind review.It was a complete pleasure for us to welcome you into your second home at Dreams Los Cabos.We will be waiting for you in the near future with open arms. We send you a warm and cordial greeting.
6/10 Satisfaisant
Sepehr, Ladera ranch
14 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Sepehr
Séjour de 5 nuits en mai 2024
Réponse de Jimena Martínez, E-Concierge. le 15 mai 2024
Dear Sepehr, Thank you very much for providing us with your kind comments.We are sorry to hear that you did not fully enjoy your stay due to these unusual anomalies. We will promptly forward your comments to our management so that we can improve in the areas mentioned. We sincerely apologize for the inconvenience and hope that in the near future you will give us a second chance to show you that we have improved and are worthy of your kind patronage. Best regards,
10/10 Excellent
Lisa
13 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa
Séjour de 3 nuits en mai 2024
Réponse de Jimena Martínez, E-Concierge. le 15 mai 2024
Dear Lisa, Thank you for choosing Dreams Los Cabos Suites Golf Resort & Spa as your host for your recent vacations and for taking the time to share with us your five-star review of our resort.Your first-hand experience truly helps other families that travel together.We are proud to know that the service you received from the staff members was consistently first-class, as were the facilities and accommodations of the hotel.One of our main commitments as a team is to ensure unforgettable experiences for our guests on their trips back home.Allow me to thank you once again for your comments, and on behalf of our team, we genuinely hope to have the opportunity to welcome you again soon.Sincerley,
4/10 Médiocre
Theodore
Voyage en famille
12 mai 2024
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Theodore
Séjour de 5 nuits en mai 2024
Réponse de Jimena Martínez, E-Concierge. le 14 mai 2024
Dear Theodore,Thank you for your visit and for your feedback.It's important for us to improve ourselves and create the best memories. That’s why we highly appreciate your feedback.We are very sorry to read about these unusual anomalies, which are not common among our guests. However, we will share your comments with our management staff to make the needed improvements in order to be better in the correspondent areas you mention.We hope you can grant us a new opportunity to host you once more and prove to you the quality of the service we provide.Rest assured, your next vacation will be the best of your life and memorable.Best regards,
6/10 Satisfaisant
Charlene
Voyage en groupe, Voyage en couple
8 mai 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Charlene
Séjour de 5 nuits en mai 2024
Réponse de Jimena Martínez, E-Concierge. le 8 mai 2024
Dear Charlene, Thank you for sharing your personal experience during your stay with us. We regret the inconvenience you had with the timeshare presentation and the excursion company. Please know that we, as a resort, are completely foreign to the ways in which they run their sales and processes. However, we will send your kind comments directly to the leaders of these companies since, for us, the comfort of our dear guests is a priority. We hope that in the near future, you will give us a second opportunity to show you that we have improved and that we are worthy of your kind patronage.We send you our best regards. Sincerley,
10/10 Excellent
Efrain
Voyage en groupe, Voyage en couple
8 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Efrain
Séjour de 3 nuits en mai 2024
Réponse de Jimena Martínez, E-Concierge. le 8 mai 2024
Dear Efrain, First of all, thank you very much for taking a minute of your valuable time to write your kind comments about our labor. We are pleased to know that you thoroughly enjoyed your stay. Please know that your comments are a great motivation to continue providing excellent service to our dear guests. We hope that in the near future we will welcome you back to your second home at Dreams Los Cabos. We send you our best regards! See you soon!
8/10 Bien
Victor, Moore
Voyage en famille
1 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Victor
Séjour de 4 nuits en avril 2024
Réponse de Jimena Martínez, E-Concierge. le 2 mai 2024
Dear Victor, Thank you for your kind review. We are pleased to know that you had a wonderful stay at our resort.We hope to have you back home very soon. Best wishes.See you soon!
10/10 Excellent
Geraldina
Voyage en groupe
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Geraldina
Séjour de 3 nuits en avril 2024
Réponse de Jimena Martínez, E-Concierge. le 2 mai 2024
Dear Geraldina, Thank you for your kind comments. We are proud to know that we were worthy of your generous patronage.We hope that very soon you will grant us the honor of being your hosts again.We will be waiting for you with open arms. Best regards.
10/10 Excellent
EDNA GRACIELA
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
EDNA GRACIELA
Séjour de 4 nuits en avril 2024
Réponse de Jimena Martínez, E-Concierge. le 2 mai 2024
Apreciable Edna Graciela, Gracias por brindarnos sus amables comentarios sobre su más reciente estancia. Nos enorgullece saber que contamos con un personal altamente capacitado para brindarle el mayor confort. Esperamos que en un futuro próximo nos otorgue nuevamente el honor de ser sus anfitriones. Le enviamos un cordial saludo.¡Hasta pronto!
10/10 Excellent
Antoinette
Voyage en famille
28 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Antoinette
Séjour de 5 nuits en avril 2024
Réponse de Jimena Martínez, E-Concierge. le 29 avr. 2024
Dear Antoinette, Thank you for your kind words and evaluation of your most recent stay with us. We look forward to welcoming you again soon and continuing to provide you with unique moments. We send you our best regards. See you soon!
8/10 Bien
Alda, Discovery Bay
Voyage en couple
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Alda
Séjour de 3 nuits en mars 2024
Réponse de Jimena Martínez, E-Concierge. le 18 avr. 2024
Dear Alda, Thank you for giving us your feedback on your experience at our beloved resort. We regret that we did not meet your expectations with our gastronomic proposal. Please know that your comments will be passed directly to the food and beverage area, where they will take the necessary actions to improve these aspects. We invite you to give us a second opportunity in the near future to show you that we have improved and that we are worthy of your kind patronage.We send you our best regards.Sincerely,
2/10 Horrible
Sandra
16 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sandra
Séjour de 5 nuits en mars 2024
Réponse de Jimena Martínez, E-Concierge. le 16 avr. 2024
Dear Sandra, Thank you for giving us your personal impressions about your experience at our resort. We are sorry to hear that you did not enjoy our gastronomic offerings. We will forward your comments directly to our manager in question for improvement.We hope you will give us a second chance to prove to you that we are worthy of your kind patronage.I send you a cordial greeting.
8/10 Bien
Darren, Calgary
12 avr. 2024
Darren
Séjour de 6 nuits en mars 2024
Réponse de Jimena Martínez, E-Concierge. le 2 mai 2024
Dear Darren, We would like to thank you for taking the time to leave your kind comments after your recent stay with us at Dreams Los Cabos Suites Golf Resort & Spa.It was a pleasure to have the opportunity to have you stay at our property for your vacation. We are glad to hear how much you enjoyed spending your time in this beautiful destination and the outstanding service provided by our staff. Let me assure you that your opinion is very important and we will take your comments into consideration; as our mission is to provide the best quality service to our valued guests.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Regards,
8/10 Bien
Mauricio
Voyage en famille avec de jeunes enfants
11 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Mauricio
Séjour de 5 nuits en avril 2024
Réponse de Jimena Martínez, E-Concierge. le 12 avr. 2024
Dear Mauricio, It is a complete pleasure for us to have been your hosts this vacation. We regret that some aspects of your stay were overshadowed by these unusual anomalies in our services. Rest assured that we will forward your comments to the general management so that they can improve the areas involved as soon as possible. We hope that, in the near future, you will give us a second opportunity to demonstrate that we are worthy of your kind patronage. Best regards.
8/10 Bien
khurram ali
Voyage en famille
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
khurram ali
Séjour de 5 nuits en mars 2024
Réponse de Dreams Los Cabos Suites Golf Resort & Spa le 9 avr. 2024
Dear Khurram,We sincerely apologise for any confusion regarding the features and services provided in our suite. We immediately report it to our sales manager so that they can confirm the details and take care of it for next visitors.We appreciate you taking the time to talk with our Chief Concierge and Front Desk Manager.Thank you,
10/10 Excellent
Aldo
8 avr. 2024
Aldo
Séjour de 1 nuit en avril 2024
Réponse de Jimena Martínez, E-Concierge. le 29 avr. 2024
Dear Aldo, Thank you very much for your kind evaluation. It will be a pleasure to welcome you again in now your second home. Dreams Los Cabos. We send you our best regards.See you soon!
4/10 Médiocre
Bryant
6 avr. 2024
Les points forts : Propreté et équipements
Bryant
Séjour de 5 nuits en avril 2024
Réponse de Jimena Martínez, E-Concierge. le 29 avr. 2024
Dear Bryant, Thank you for taking a minute of your time to give us your personal feedback on your most recent stay. All evaluations are taken into account for the improvement of our beloved resort. We hope that, in the future, you will give us a second chance to prove to you that we are worthy of your kind patronage. We send you cordial greetings.
10/10 Excellent
peter
Voyage en famille
5 avr. 2024
Les points forts : Propreté et personnel et service
peter
Séjour de 5 nuits en mars 2024
Réponse de Jimena Martínez, E-Concierge. le 6 avr. 2024
Dear Peter, We would like to thank you for taking the time to leave your kind comments following your recent stay with us at Dreams Los Cabos Suites Golf Resort & Spa.It was our pleasure to have the opportunity to host your holidays. We are glad to know how much you enjoyed spending time in this beautiful destination and the service highlighted by our staff’s attentiveness. Let me assure you that your feedback is very important and that we will take your comments into account since our mission is to offer the best quality service to our guests.We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterize our brand and resort.Best wishes,
6/10 Satisfaisant
Guy
Voyage en famille avec de jeunes enfants, Voyage en groupe
5 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Guy
Séjour de 4 nuits en avril 2024
Réponse de Jimena Martínez, E-Concierge. le 6 avr. 2024
Dear Guy, Thank you for your visit and for your feedback.It's important for us to improve ourselves and create the best memories. That’s why we highly appreciate your feedback.We are very sorry to read about these unusual anomalies, which are not common among our guests. However, we will share your comments with our management staff to make the needed improvements in order to be better in the correspondent areas you mention.We hope you can grant us a new opportunity to host you once more and prove to you the quality of the service we provide.Rest assured, your next vacation will be the best of your life and memorable.Best regards,
10/10 Excellent
Santiago
Voyage en couple
4 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Santiago
Séjour de 7 nuits en mars 2024
Réponse de Jimena Martínez, E-Concierge. le 5 avr. 2024
Apreciable Santiago, Gracias por elegir Dreams Los Cabos Suites Golf Resort & Spa como anfitrión de sus recientes vacaciones y por tomarse el tiempo para compartir con nosotros su calificación de cinco estrellas sobre nuestro Resort.Su experiencia de primera mano realmente ayuda a otras familias que viajan juntas.Estamos orgullosos de saber que el servicio que recibió por parte de nuestro personal fue siempre de primera clase, así como las instalaciones y el alojamiento del hotel.Uno de nuestros principales compromisos como equipo es crear experiencias inolvidables a nuestros valiosos huéspedes en sus viajes.Permítanos agradecerle una vez más por sus comentarios y en nombre de nuestro equipo, esperamos sinceramente tener la oportunidad de darle la bienvenida nuevamente pronto.Saludos,
4/10 Médiocre
Anita
Voyage en famille
3 avr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anita
Séjour de 3 nuits en mars 2024
Réponse de Jimena Martínez, E-Concierge. le 4 avr. 2024
Dear Anita, We appreciate the time you have invested in writing a review of your stay with us.We are sorry to hear that we did not meet your expectations during your visit. Rest assured that we have taken your comments seriously and will work on our areas of opportunity to provide better service to our guests.We really appreciate your overall description, as this allows us to know our areas of opportunity to improve our service levels. We work every day to exceed the expectations of our guests and hope to have the opportunity to welcome you again in the near future to offer you an extraordinary stay.Best regards,
6/10 Satisfaisant
Maryori Faviola
19 mars 2024
Maryori Faviola
Séjour de 5 nuits en mars 2024
Réponse de Jimena Martínez, E-Concierge. le 8 avr. 2024
Dear Maryori Faviola, Please receive a warm greeting on behalf of our team. Thank you very much for taking the time to share your personal impressions of your stay. We always appreciate feedback, as it allows us to continually improve the experience we create for our guests.We regret that we did not meet your expectations during your recent visit. Please be assured that we have taken your comments seriously, and in the meantime, we have informed the team in detail of your feedback.Once again, we thank you for sharing your valuable feedback during your stay, which helps us to always improve the services we offer. Despite these inconveniences, we hope to have you back home and have the opportunity to make a difference in your stay.Best regards,
8/10 Bien
Robert
Voyage en famille, Voyage en groupe
19 mars 2024
Les points forts : Équipements
Les points faibles : Personnel et service
Robert
Séjour de 4 nuits en mars 2024
Réponse de Jimena Martínez, E-Concierge. le 19 mars 2024
Dear Robert, Thank you for taking the time to share with us your personal experience, we really appreciate the confidence you have given us by choosing Dreams Los Cabos Suites Golf Resort & Spa to have your vacation; your first hand experience really helps other travelers.Likewise, we sincerely regret to read that some aspects of your stay did not meet your expectations, we have taken your comments very seriously as our guests are really important to us, and we will conscientiously review all your remarks.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Best regards,
6/10 Satisfaisant
Vanessa
Voyage en famille avec de jeunes enfants, Voyage en famille
17 mars 2024
Les points forts : Propreté
Les points faibles : Équipements
Vanessa
Séjour de 4 nuits en mars 2024
Réponse de Jimena Martínez, E-Concierge. le 19 mars 2024
Dear Vanessa, Thank you very much for taking the time to rate your recent experience at the resort.We are very sorry to read of these unusual anomalies at our property, as we have high standards for quality and service.However, we welcome your comments to follow up in a timely manner. Rest assured that your kind comments will be shared with the appropriate areas to implement the necessary improvements.With this, we would love to regain your trust and you can give us a second chance to show you the excellent experience we can provide to our guests.Best regards,
2/10 Horrible
Megumi, EDMONTON
Voyage en groupe, Voyage en couple
17 mars 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Megumi
Séjour de 7 nuits en mars 2024
Réponse de Jimena Martínez, E-Concierge. le 19 mars 2024
Dear Megumi, Thank you for your visit and for your comment.It is important for us to improve and create the best memories, which is why we really appreciate your comments.We are very sorry to read about these unusual anomalies among our guests; however, we will share your comments with our management staff to take the necessary actions to improve the corresponding areas you mention.We hope that you can give us another opportunity to have you stay once again at our property and demonstrate to you the quality of service we have.Rest assured that your next vacation will be the best of your life and memorable.Best regards,
8/10 Bien
Gursharan Singh, Corona
11 mars 2024
Gursharan Singh
Séjour de 3 nuits en mars 2024
Réponse de Jimena Martínez, E-Concierge. le 1 avr. 2024
Dear Gursharan Singh,Thank you very much for sharing your comments through our travel community on Expedia. We are delighted to know that you had a pleasant stay with us.Our mission is to offer the best quality services to our guests, and your message is a source of motivation to continue working in this direction.It has been a pleasure to serve you at Dreams Los Cabos Suites Golf Resort & Spa, we hope to have the opportunity to serve you again in this your home, where serving you is a pleasure!Best regards,
10/10 Excellent
Sharmika
11 mars 2024
Sharmika
Séjour de 3 nuits en mars 2024
Réponse de Jimena Martínez, E-Concierge. le 1 avr. 2024
Dear Sharmika, We would like to thank you for taking the time to share your kind comments after your recent stay with us at Dreams Los Cabos Suites Golf Resort & Spa.It was a pleasure having you stay at our property. We are glad to hear how much you enjoyed spending your time in this beautiful destination and the outstanding service and attention of our staff. Let me assure you that your opinion is very important and we will take your comments into consideration, as our mission is to offer the best quality of service to our guests.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Best wishes,
6/10 Satisfaisant
Elena
Voyage en famille
5 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elena
Séjour de 3 nuits en mars 2024
Réponse de Jimena Martínez, E-Concierge. le 11 mars 2024
Dear Elena, Thank you for your review of your stay at our resort. Please note that the irons should have been requested with concierg to be brought to your room. However, we also have a steam iron inside the room. We hope that this experience does not completely overshadow the whole perception of our beloved resort and give us a second chance to show you that we are worthy of your kind patronage.Best regards.
4/10 Médiocre
Catherine
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
2 mars 2024
Les points forts : Personnel et service
Les points faibles : Propreté
Catherine
Séjour de 3 nuits en février 2024
Réponse de Jimena Martínez, E-Concierge. le 11 mars 2024
Dear Catherine, It is a pity for us to know that you experienced some unusual anomalies during your stay with us. We sincerely apologize. Comments like yours inspire us to continue to improve in the areas mentioned above. Please let me know if you have any further comments in this regard. It will be our pleasure to channel them to the general management. We remain attentive. Best regards.
6/10 Satisfaisant
Joseph
Voyage en groupe
29 févr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Joseph
Séjour de 5 nuits en février 2024
Réponse de Jimena Martínez, E-Concierge. le 11 mars 2024
Dear Joseph, First of all, let me thank you for giving us your personal experience about your stay at our resort. We are sorry for the inconvenience you experienced. Please know that this is an unusual anomaly, and I will gladly forward your comments directly to our management for prompt resolution. We hope that this experience will not completely cloud your perception and will give us a second chance to prove ourselves worthy of your kind patronage. Best regards.
8/10 Bien
Morgan Elizabeth
26 févr. 2024
Morgan Elizabeth
Séjour de 4 nuits en février 2024
Réponse de Jimena Martínez, E-Concierge. le 22 mars 2024
Dear Morga, We thank you for giving us your kind evaluation of your stay with us. We look forward to having you back home soon.Best regards.
8/10 Bien
Georgina
Voyage en famille
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bueno pero con algunos detalles
Georgina
Séjour de 3 nuits en février 2024
Réponse de Jimena Martínez, E-Concierge. le 26 févr. 2024
Apreciable Georgina. Estamos muy agradecidos de que nos haya brindado sus amables comentarios. Sepa que es muy valioso contar con su experiencia de primera mano, ya que esto nos ayuda a mejorar en todas las áreas mencionadas. Esperamos que en un futuro próximo nos conceda nuevamente el honor de ser sus anfitriones para así demostrarle que mejoramos y que somos dignos de su amable patrocinio. ¡Hasta pronto!Saludos cordiales.
6/10 Satisfaisant
Melanie
23 févr. 2024
Les points forts : Personnel et service
Melanie
Séjour de 5 nuits en février 2024
Réponse de Jimena Martínez, E-Concierge. le 26 févr. 2024
Dear Melanie, We appreciate you taking a minute of your time to evaluate your experience at our beloved resort. We regret that we did not meet an excellent score. Please know that we will work hard so that in the near future you can give us a second chance to prove that we are worthy of your kind patronage.See you soon! Best regards.
10/10 Excellent
Melissa
Voyage en famille, Voyage en groupe
5 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Melissa
Séjour de 4 nuits en février 2024
Réponse de Jimena Martinez, E-concierge, Dreams Los Cabos le 6 févr. 2024
Dear Melissa,Greetings from beautiful Dreams Los Cabos, happy to read you’ve enjoyed our privileged location and beautiful resort.Best,
8/10 Bien
Paul
4 févr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Paul
Séjour de 7 nuits en janvier 2024
Réponse de Jimena Martínez, E-Concierge. le 22 mars 2024
Dear Paul, We thank you for giving us your kind evaluation of your stay with us. We look forward to having you back home soon.Best regards.
4/10 Médiocre
Joanne
Voyage en famille, Voyage en groupe, Voyage en couple
2 févr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Joanne
Séjour de 9 nuits en janvier 2024
Réponse de E-concierge le 6 févr. 2024
Thank you for taking the time to provide your feedback about your experience in our resort. We are very sorry to hear that we were short in your expectations. Please share with us more details via Expedia chat.
10/10 Excellent
Tamika Andretta
31 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tamika Andretta
Séjour de 4 nuits en janvier 2024
Réponse de Jimena Martínez, E-Concierge. le 1 févr. 2024
Dear Tamika, We would like to thank you for taking the time to leave your kind comments after your recent stay with us at Dreams Los Cabos Suites Golf Resort & Spa.It was a pleasure to have the opportunity to have you stay at our property for your vacation. We are glad to hear how much you enjoyed spending your time in this beautiful destination and the outstanding service provided by our staff. Let me assure you that your opinion is very important and we will take your comments into consideration; as our mission is to provide the best quality service to our valued guests.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Best regards,
6/10 Satisfaisant
ashok, moorpark
Voyage en famille
29 janv. 2024
ashok
Séjour de 3 nuits en janvier 2024
Réponse de Jimena Martínez, E-Concierge. le 29 janv. 2024
Dear ashok, Thank you for taking the time to share with us your personal experience, we really appreciate the confidence you have given us by choosing Dreams Los Cabos Suites Golf Resort & Spa to have your vacation; your first hand experience really helps other travelers.Likewise, we sincerely regret to see that some aspects of your stay did not meet your expectations, we have taken your comments very seriously as our guests are really important to us, and we will conscientiously review all your remarks.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Best regards,
8/10 Bien
Bradley
Voyage en couple
25 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bradley
Séjour de 7 nuits en janvier 2024
Réponse de Jimena Martínez, E-Concierge. le 26 janv. 2024
Dear ,Thank you for taking the time to share with us your personal experience. We really appreciate the confidence you have given us by choosing Dreams Los Cabos Suites Golf Resort & Spa to have your vacation; your first-hand experience really helps other travelers.Likewise, we sincerely regret to read that some aspects of your stay did not meet your expectations. We have taken your comments very seriously, as our guests are really important to us, and we will conscientiously review all your remarks.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterize our brand and resort.Best regards,
10/10 Excellent
Arielle
25 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Arielle
Séjour de 4 nuits en janvier 2024
Réponse de Jimena Martínez, E-Concierge. le 26 janv. 2024
Dear Arielle, Thank you for taking the time to share with us your personal experience. We really appreciate the confidence you have given us by choosing Dreams Los Cabos Suites Golf Resort & Spa to have your vacation; your first-hand experience really helps other travelers.Likewise, we sincerely regret to read that some aspects of your stay did not meet your expectations. We have taken your comments very seriously, as our guests are really important to us, and we will conscientiously review all your remarks.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterize our brand and resort.Best regards,
10/10 Excellent
Sharon Louise
Voyage en famille avec de jeunes enfants
23 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sharon Louise
Séjour de 3 nuits en janvier 2024
Réponse de Jimena Martínez, E-Concierge. le 23 janv. 2024
Dear Sharon, We would like to thank you for taking the time to leave your kind comments after your recent stay with us at Dreams Los Cabos Suites Golf Resort & Spa.It was a pleasure to have the opportunity to have you stay at our property for your vacation. We are glad to hear how much you enjoyed spending your time in this beautiful destination and the outstanding service provided by our staff. Let me assure you that your opinion is very important, and we will take your comments into consideration, as our mission is to provide the best quality service to our valued guests.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterize our brand and resort.Best regards,