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Avis sur X Alp Hotel

4 out of 5
X Alp Hotel
Strada Jumela 35, San Giovanni di Fassa, Provincia di Trento

Avis

9,6

Exceptionnel

Note des voyageurs de 10 (Excellent), d’après 101 avis sur 129." "
Note des voyageurs de 8 (Bien), d’après 22 avis sur 129." "
Note des voyageurs de 6 (Satisfaisant), d’après 4 avis sur 129." "
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 129." "
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 129." "

9,8/10

Propreté

9,6/10

Personnel et service

9,2/10

Équipements

9,6/10

Infrastructures et conditions de l’hébergement

9,4/10

Écoresponsabilité

Avis

10/10 Excellent

Salam

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en mai 2024

8/10 Bien

Jean

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel emplacement, l'accueil a été superbe. Le service au petit déjeuner a été inadéquat et les oeufs brouillés étaient brûlés ???
Séjour de 1 nuit en octobre 2023
Réponse de X TEam le 24 oct. 2023
Dear Jean,Thank you for your choice and for understanding the passion and the love we put every day in our job. We surely take into consideration your observation about the cooking of the eggs, in order to be always more and more careful.We hope to see you again soon among our guests.X Team!

10/10 Excellent

Celine

Séjour de 1 nuit en octobre 2023
Réponse de X Team le 14 oct. 2023
Dear Celine,Thank you for your review. We hope to welcome you back in our hotel soon!X Team

10/10 Excellent

Thomas, Bruxelles

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rien à reprocher, jacuzzi avec vue sur les montagnes très sympathique.
Séjour de 1 nuit en septembre 2020
Réponse de X-Team le 10 sept. 2020
Dear Thomas, thanks for your feedback. We hope to see you again! Best regards, X-Team

10/10 Excellent

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent accommodation with very clean rooms and amenities. Great staff that were very kind and helpful. Amazing views and lots to do. The only downside was lack of dining options that were open nearby. They indicated they were open online but were actually closed. Would definitely return.
Séjour de 2 nuits en mai 2024

10/10 Excellent

Marcel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
everything was fine :)
Séjour de 1 nuit en mai 2024

10/10 Excellent

Nadia

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
L’albergo è bello ed in una posizione splendida, sia per sciare oppure per andare in bicicletta.
Séjour de 1 nuit en mai 2024

10/10 Excellent

Mark

Voyage en couple
Wifi kan beter
Séjour de 6 nuits en mai 2024

10/10 Excellent

Muhammad Ariff

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful views and amenities. Staff were also very helpful and friendly
Séjour de 2 nuits en mai 2024

6/10 Satisfaisant

Lisa

Voyage en groupe
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The staff was extremely friendly and accommodating. The hotel smells horrific, though! There are perfume oil stick jars everywhere in the lobby, and the rooms are so heavily perfumed that you cannot get rid of the smell even after having the balcony door open for an hour. Both of us left the hotel with headaches and sore throats — and we were in our room a total of 6 hours. Please stop perfuming your rooms. These chemical scents are unhealthy for guests with asthma and scent sensitivities, and are completely unnecessary. We might have otherwise enjoyed our stay. The view is terrific and the breakfast was abundant and delicious. But that smell, OY!
Séjour de 1 nuit en mai 2024

10/10 Excellent

MAKSYM

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
!
Séjour de 1 nuit en mai 2024

10/10 Excellent

Madeline

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property exceeded our expectations! The view was beautiful. The staff was friendly & thorough when showing you around the hotel. The hotel smelled amazing & was very very clean. All of the spa amenities are included which makes this stay that much more worth it. The property is beautiful & parking was on-site & included in your stay. Breakfast was served every morning & also included in your stay! We loved this hotel!
Séjour de 2 nuits en avril 2024
Réponse de X Team le 13 mai 2024
Dear Madeline, Thank you so much for sharing your wonderful experience at our hotel! We are delighted that you enjoyed our warm hospitality and the the cleanliness of the hotel. Our team works tirelessly to ensure our guests have an unforgettable experience, and they will be pleased to hear that their efforts have been appreciated. Once again, thank you for choosing us and for sharing your opinion and feeback (that we will treasure to improve our services even more) and for sharing our beautiful location, we can't wait to welcome you again! Best regards, X Team

10/10 Excellent

Jessica

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

10/10 Excellent

Yiu Sing

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sauna and Jacuzzi
Séjour de 1 nuit en avril 2024

10/10 Excellent

Javier

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Albergo molto bello e moderno. Personale attento e disponibile.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Marcella

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Albergo bello e pulito, oersona gentile e disponibile. Ottima colazione
Séjour de 1 nuit en mars 2024

10/10 Excellent

Tanner

Les points forts : Propreté
Séjour de 3 nuits en mars 2024
Réponse de X Team le 19 mars 2024
Gentile Tanner, siamo lieti abbia apprezzato la cura con cui ci dedichiamo ai nostri ospiti. Speriamo di riavervi presto tra i nostri ospiti e avere l'occasione per provare il nostro Bistrot. A presto, X Team!

10/10 Excellent

Toni

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nur Empfehlung. TOP Einrichtung und Frühstück
Séjour de 3 nuits en mars 2024
Réponse de X Team le 8 mars 2024
Dear Guest, thanks you for your review; we are very glad you appreciate the care our staff put every day in their job. We hope to see you soon among our guests again. X Team!

10/10 Excellent

Cecilia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de X Team le 2 mars 2024
Gentile Cecilia, la ringraziamo per la sua recensione. Ci auguriamo di poterla riaccogliere nuovamente nel nostro hotel.Cordiali saluti, X Team

8/10 Bien

Riccardo, Cervignano UD

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Struttura con buon rapporto qualità prezzo, personale cortese ma non sempre disponibile in reception. Colazione tutto sommato buona ma i piatti caldi hanno un costo extra. Servizio ski shuttle piuttosto limitato. Piacevole la spa e jacuzzi esterna.
Séjour de 2 nuits en janvier 2024
Réponse de X Team le 4 févr. 2024
Gentile Riccardo, grazie per il suo feedback e la sua recensione. Facciamo tesoro di tutte le opinioni dei nostri ospiti perché crediamo fermamente che possano aiutarci a migliorare ancora di più i nostri servizi. Ci auguriamo di riaccogliervi presto nel nostro hotel. Cordiali saluti, X-Team

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en décembre 2023
Réponse de X Team le 4 févr. 2024
Gentile ospite, la ringraziamo per la sua recensione. Ci auguriamo di poterla riaccogliere nuovamente nel nostro hotel.Cordiali saluti, X Team

10/10 Excellent

Filippo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Che Favola . Meravigliosa Struttura incastonata nell' impareggiabile contesto de la Val di fassa. Posizione eccellente A 2 minuti da Pozza. Camera favolosa con chicche apprezzate e pulizia di prim ordine . Complimenti a tutto lo staff ed un plauso al responsabile di sala Sig. Roberto Qualita'/Prezzo Buono
Séjour de 1 nuit en novembre 2023
Réponse de X Team le 24 déc. 2023
Gentile Filippo, La ringraziamo per la sua recensione. Siamo felici di sapere che siate soddisfatti del vostro soggiorno, nonché dei nostri servizi e dell'attenzione che dedichiamo ai nostri clienti. Ci auguriamo di potervi riaccogliere presto nella nostra struttura. Cordiali saluti, X Team

10/10 Excellent

Francesco

Séjour de 3 nuits en novembre 2023
Réponse de X Team le 24 déc. 2023
Gentile Francesco, la ringraziamo per la sua recensione. Ci auguriamo di poterla riaccogliere nuovamente nel nostro hotel.Cordiali saluti, X Team

10/10 Excellent

Mirko

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de X Team le 24 déc. 2023
Gentile Mirko, la ringraziamo per la sua recensione. Ci auguriamo di poterla riaccogliere nuovamente nel nostro hotel.Cordiali saluti, X Team

10/10 Excellent

Yu Meng

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Poor wifi connection in our room
Séjour de 1 nuit en novembre 2023
Réponse de X Team le 27 nov. 2023
Dear Yu, thank you for your feedback and review. We treasure all our guests’ opinions because we firmly believe that can help us improve our services even more. We hope to welcome you back again in our hotel soon. Best regards, X Team

8/10 Bien

Isabel

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a very peaceful stay and the staff was very friendly. I would definitely recommend this hotel.
Séjour de 2 nuits en novembre 2023
Réponse de X Team le 27 nov. 2023
Dear Isabel, thanks you for your review; we are very glad you appreciate the care our staff put every day in their job. We hope to see you soon among our guests again. X Team!

10/10 Excellent

Claudio

Séjour de 3 nuits en novembre 2023
Réponse de X Team le 27 nov. 2023
Gentile Claudio, la ringraziamo per la sua recensione. Ci auguriamo di poterla riaccogliere nuovamente nel nostro hotel.Cordiali saluti, X Team

8/10 Bien

MANUELA

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2023
Réponse de X Team le 27 nov. 2023
Gentile Manuela, la ringraziamo per la sua recensione. Ci auguriamo di poterla riaccogliere nuovamente nel nostro hotel.Cordiali saluti, X Team

10/10 Excellent

Lorenzo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Uno degli alberghi più belli in cui sia mai stato. Molto accogliente la camera, così come accogliente era il personale in servizio. Ottima la colazione con opzioni vegane, ottimo il fatto di aver inclusa la spa (della quale però non abbiamo usufruito, quindi non posso dare un giudizio). Consigliato
Séjour de 1 nuit en novembre 2023
Réponse de X Team le 27 nov. 2023
Gentile Lorenzo, La ringraziamo per la sua recensione. Siamo felici di sapere che siate soddisfatti del vostro soggiorno, nonché dei nostri servizi e dell'attenzione che dedichiamo ai nostri clienti. Ci auguriamo di potervi riaccogliere presto nella nostra struttura. Cordiali saluti, X Team

10/10 Excellent

Philip

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
An Excellent Hotel.
Greeted by a beaming smile from a charming receptionist, we were directed to our room on the second floor. It was large, clean and had everything one would need for a three night stay, including a balcony. The restaurant was equally clean and well laid out with a menu that changed nightly. The only two negative things were the food and the noise from the construction of the swimming pool. Don't get me wrong the food was excellent and well presented but a bit highbrow for someone wanting something substantial. Would I return to this hotel? No not in the low season. Everywhere was shut up for the summer. .There was nothing to do unless you were a walker. But I would recommend it.
Séjour de 3 nuits en octobre 2023
Réponse de X Team le 2 nov. 2023
Dear Philip, Thank you so much for sharing your wonderful experience at our hotel! We are delighted that you enjoyed our warm hospitality and the comfort of our rooms. Our team works tirelessly to ensure our guests have an unforgettable experience, and they will be pleased to hear that their efforts have been appreciated. Once again, thank you for choosing us and for sharing your opinion and feeback (that we will treasure in order to improve our services even more) and for sharing our beautiful location, we can't wait to welcome you again! Best regards, X Team

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023
Réponse de X Team le 2 nov. 2023
Dear Guest,Thank you for your kind review.We hope to welcome you back anytime soon!Best regards,X Team

10/10 Excellent

Valerio

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel accogliente e pulito, personale sempre gentilissimo, si mangia bene.
Séjour de 4 nuits en octobre 2023
Réponse de X TEam le 24 oct. 2023
Gentile Valerio,grazie per essere stato nostro ospite. Siamo felici di constatare che ha inteso la cura e la passione che impieghiamo giornalmente nel nostro lavoro per farvi vivere una vacanza indimenticabile.Speriamo di riavervi presto tra i nostri ospiti!X Team!

10/10 Excellent

charles

Séjour de 2 nuits en octobre 2023
Réponse de X Team le 14 oct. 2023
Dear Charles,Thank you for your review. We are glad that you are satisfied with your stay.We hope to welcome you back in our hotel soon!X Team

10/10 Excellent

Dafna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
warmly recommended. Excellent service, perfect
Excellent location. Great service. The hotel has a jacuzzi and spa for guests to use, great. You get a voucher for a glass of wine, a great breakfast. Excellent price for this hotel, highly recommended. We had so much fun. It is easy to get from the hotel to excursions in the area. perfect What more can you ask for? Thanks to the hotel staff
Séjour de 3 nuits en septembre 2023
Réponse de X Team le 14 oct. 2023
Dear Dafna, We thank you on behalf of all the staff for your review. We are happy to know that you are satisfied with your stay, as well as with our services and the attention we dedicate to our customers. We hope to welcome you back to our facility soon. Kind regards, X Team

10/10 Excellent

idan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing and beautiful hotel, best location in The dolomite’s. The dinner restaurant was not good as we expected, the food was not great. Overall, it was great choice. We spent three nights.
Séjour de 3 nuits en octobre 2023
Réponse de X Team le 14 oct. 2023
Dear Idan, Thank you for your review and feedback. Regarding our restaurant, we would have appreciated if you had listed the reasons for your respectable opinion, as we would certainly have taken advantage of it to improve our service, already widely appreciated by the majority of our guests.In any case, we treasure every opinion of our customers as we firmly believe that it helps us improve our offer.We hope to welcome you back again in our hotel anytime soon!Best regards,X Team

6/10 Satisfaisant

Osamah

Voyage en famille
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Staff were all good except the dining staff who were very rude and careless. To be fair, two were so bad and rude and one of them (name Jalal) was good. Overall not satisfied with their service mainly during breakfast everyday. On the other hand, amenities were all good but I was hoping they consider adding tissue boxes inside the rooms.
Séjour de 3 nuits en septembre 2023
Réponse de X Team le 14 oct. 2023
Dear Osamah, thank you for your feedback and reivew. We treasure all of our guests opinions because we firmly believe that can help us improve our services even more. We hope to welcome you back again in our hotel anytime soon. Best regards, X Team

10/10 Excellent

Eugenio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Posizione, pulizia, qualità del servizio e gentilezza del personale fanno dell'hotel una vero gioiello. Colazione e cene favolose. Ci rivedremo presto!
Réponse de X Team le 26 sept. 2023
Gentile Eugenio, La ringraziamo da parte di tutto il nostro staff per la sua recensione. Siamo felici che il suo soggiorno sia stato all'altezza delle sue aspettative e che sia rimasto soddisfatto dei nostri servizi, nonché dell'attenzione che dedichiamo ai nostri ospiti.Non vediamo l'ora di poterla accogliere nuovamente nel nostro hotel!Cordiali saluti,X Team

10/10 Excellent

Giovanni

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2023
Réponse de X Team le 26 sept. 2023
Gentile Giovanni,La ringraziamo per la sua recensione a pieni voti.Ci auguriamo di poterla riaccogliere presto nel nostro hotel!X Team

10/10 Excellent

joaquim

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderfull
Very good hotel. Friendly, confort , Wonderfull
Séjour de 1 nuit en septembre 2023
Réponse de X Team le 22 sept. 2023
Dear Joaquim,Thank you so much for your wonderful review.We are glad to know that you are satisfied with your stay and as well for our services!We hope to welcome you back soon!Best regards,X Team

8/10 Bien

Jessica

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
The hotel was modern, clean and well organized and the front desk staff were friendly and helpful. The wait staff serving breakfast weren't proactive (you had to wave them down every day and ask for coffee rather than them coming to ask if you'd like anything, etc) but they were nice/friendly, so that made up for their lack of taking initiative. The Spa was great and we very much appreciated the indoor Spa amenities! The only thing we really didn't like about our stay were the pillows - hard as rocks and we didn't have a comfortable sleep over the 3 days we were there. This issue (bad pillows) seems common throughout Italy as we only found a few hotels with good pillows. The hotel was walkable to the main town and had a few restaurants nearby.
Séjour de 3 nuits en septembre 2023
Réponse de X TEam le 19 sept. 2023
Dear Jessica,thank you for your feedback.We will really take into consideration your observations as to improve more and more our service, in order to grant our guests the best service.We hope to see you again among our guests soon,Best Regards,X TEam!

10/10 Excellent

Antonio

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bellissimo hotel. Camere curate e moderne. Staff professionale e veramente gentile! Torneremo!
Séjour de 1 nuit en septembre 2023
Réponse de X TEam le 17 sept. 2023
Gentile Antonio,é stato davvero un piacere avervi tra i nostri ospiti!Vi aspettiamo, siamo aperti tutto l'anno.Un grazie sentito da tutto lo staff per aver apprezzato la cura con cui ci dedichiamo ai nostri ospiti,X TEam!

10/10 Excellent

Natalie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect renovated hotel! We love it!
Séjour de 4 nuits en septembre 2023
Réponse de X Team le 10 sept. 2023
Dear Natalie,Thank you for your kind review! We are pleased to know that you are satisfied with your stay.We are looking forward to welcome you in our hotel anytime soon!Best regards,X Team

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2023
Réponse de X Team le 8 août 2023
Dear Guest,Thank you for your wonderful review.We are pleased to know that you are satisfied with your stay.we hope to welcome you back in our hotel anytime soon.Best regards, X Team

10/10 Excellent

Dag Harald

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
👍👍👍
Séjour de 5 nuits en juillet 2023
Réponse de X Team le 26 juil. 2023
Dear Dag,Thank you for your review.We are glad to know that you are satisfied with your stay in our hotel.We hope to welcome you back again anytime soon.X Team

8/10 Bien

Sonia

Séjour de 5 nuits en juillet 2023
Réponse de X Team le 14 août 2023
Gentile Sonia,La ringraziamo per la Sua recensione.Ci auguriamo di riaccoglierLa presto nel nostro hotel.Cordiali saluti,X Team

10/10 Excellent

Massimiliano

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023
Réponse de X Team le 20 juil. 2023
Gentile Massimo,La ringraziamo per la sua recensione. Siamo felici sia soddisfatto del suo soggiorno.Ci auguriamo di poterla riaccogliere presto nella nostra struttura.Cordiali saluti.X Team

10/10 Excellent

Ramiro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice hotel . Wonderful place . Staff really good .
Séjour de 1 nuit en juin 2023
Réponse de X Team le 19 juil. 2023
Dear Ramiro,Thank you for your review. We are pleased to know that you had a great time with us, and that you are satisfied with your stay, as well for the care and attention we dedicate to our guests.It would be a pleasure to welcome you back again in our hotel anytime soon.Best regards,X Team

10/10 Excellent

Kyongsook

Séjour de 2 nuits en juillet 2023
Réponse de X Team le 19 juil. 2023
Dear Kyongsook,Thank you for your review. We are pleased to know that you are satisfied with your stay.It would be a pleasure to welcome you back again in our hotel anytime soon.Best regards,X Team

8/10 Bien

Kathleen

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Well located modern hotel with great staff
Séjour de 2 nuits en juin 2023
Réponse de X Team le 30 juin 2023
Dear Kathleen,We would like to thank you for your review.We are pleased to know that you had a great time with us and you are satisfied with your stay!It would be a pleasure to welcome you back again anytime soon.Kind regards,X Team

10/10 Excellent

Raed

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Perfect location. Excellent breakfast
Séjour de 4 nuits en juin 2023
Réponse de X Team le 25 juin 2023
Dear Raed,We would like to thank you for your review.We are pleased to know that you are satisfied with your stay.It would be a pleasure to welcome you back again anytime soon.Best regards,X Team