Avis
8,8
Excellent
9,6/10
Propreté
8,8/10
Personnel et service
8,8/10
Équipements
9,4/10
Infrastructures et conditions de l’hébergement
9,2/10
Écoresponsabilité
Avis
Voyage d’affaires
15 déc. 2023
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en novembre 2023
Réponse de Nel le 19 janv. 2024
Hi Dominique - Thank you for your review. We appreciate your feedback regarding your dining experience, and we sincerely apologize for this incident. Please know that we're always looking to improve our services based on our guests' feedback. We hope that you can give us another chance to win you over next time you are in San Francisco!
10/10 Excellent
Voyageur vérifié
Voyage d’affaires
13 janv. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Voyageur vérifié
Séjour de 6 nuits en janvier 2023
Réponse de Sofia le 15 janv. 2023
We appreciate your feedback!
10/10 Excellent
Elvis
Voyage en couple
28 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elvis
Séjour de 2 nuits en mai 2024
10/10 Excellent
Gabriel
26 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Gabriel
Séjour de 1 nuit en mai 2024
Réponse de Kahleo le 27 mai 2024
Hi Gabriel,Thank you again for choosing to make us your temporary home! We can't wait to see you in the future!
4/10 Médiocre
Rongguo
25 mai 2024
Rongguo
Séjour de 1 nuit en mai 2024
Réponse de Kahleo le 25 mai 2024
Hi Rongguo,Our sincerest apologies the property & experience didn't meet your expectations. Safe travels.
6/10 Satisfaisant
Salina
Voyage en couple
24 mai 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Salina
Séjour de 2 nuits en mai 2024
Réponse de Kahleo le 25 mai 2024
Hi Salina,Our sincere apologies for any confusion that occurred during check-in or stay expectations that weren't met. Safe travels.
10/10 Excellent
Thea Pari Kjeldahl
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Thea Pari Kjeldahl
Séjour de 1 nuit en mai 2024
Réponse de Kahleo le 23 mai 2024
Hi Thea,Thank you for the feedback! We appreciate you making us your temporary home, and can't wait to see you in the future!
10/10 Excellent
Andrew
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Andrew
Séjour de 2 nuits en mai 2024
Réponse de Nel le 21 mai 2024
Hi, Andrew - Thank you for your review. It's so great to hear that you enjoyed your stay with us. We look forward to seeing a familiar face next time you are in town.
10/10 Excellent
Sara
Voyage d’affaires, Voyage en couple
18 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sara
Séjour de 2 nuits en mai 2024
Réponse de Kahleo le 19 mai 2024
Hi Sara,Thank you for choosing to make us your temporary home! We can't wait to see you in the near future!
6/10 Satisfaisant
abdullah
18 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
abdullah
Séjour de 3 nuits en mai 2024
Réponse de Nel le 21 mai 2024
Hi, Abdullah - Thank you for your review. We hope you had a good stay. If you experienced any issues during your stay, please don't hesitate to reach out to us so we can assist you further.
10/10 Excellent
James
14 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
James
Séjour de 2 nuits en mars 2024
Réponse de Kahleo le 15 mai 2024
Hi James,We are thrilled to hear you had a pleasant experience with us! We can't wait to see you in the near future!
10/10 Excellent
Joan
Voyage en couple
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joan
Séjour de 2 nuits en mai 2024
Réponse de Kahleo le 14 mai 2024
Hi Joan, Thank you again for choosing to make us your temporary home! We can't wait to see you next time!
10/10 Excellent
Whitney
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Whitney
Séjour de 1 nuit en mai 2024
Réponse de Nel le 7 mai 2024
Hi, Whitney - Thank you for your review. We hope you had a wonderful stay!
10/10 Excellent
Sarah
Voyage en famille
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sarah
Séjour de 1 nuit en mai 2024
Réponse de Kahleo le 2 mai 2024
Hi Sarah, we're thrilled to hear you enjoyed your stay with us! We can't wait to see you in the future! Warmly, The LINE SF Team.
10/10 Excellent
Aya
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aya
Séjour de 1 nuit en mai 2024
Réponse de Nel le 8 mai 2024
Hi, Aya - Thank you for your detailed review! We're happy to hear that you enjoyed your stay with us. Sorry to hear that you didn't get a chance to check out our roof top bar. We would be delighted to see you again next time you are in town and you can check it out then!
8/10 Bien
Sophia
Voyage d’affaires, Voyage en couple
28 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Sophia
Séjour de 1 nuit en avril 2024
Réponse de Nel le 30 avr. 2024
Hi, Sophia - Thank you for your review. We're glad to hear that you enjoyed the property. We appreciate your feedback regarding your experience at the front desk and please know that we're always looking to improve our services based on our guests' feedback. We will be sure to follow up on this matter. We hope to win you over next time you're in town.
10/10 Excellent
Adelina
Voyage en couple
26 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Adelina
Réponse de Nel le 30 avr. 2024
Hi, Adelina - We appreciate your words regarding your stay. Our hotel is definitely a unique one and we hope you are able to experience our service in other locations like LA, Austin or DC. Each property is designed to their own city with a modern, contemporary feel. We hope to see a familiar face back in San Francisco!
10/10 Excellent
Arnold
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Arnold
Séjour de 1 nuit en avril 2024
Réponse de Nel le 26 avr. 2024
Hi, Arnold - Thank you for your feedback. We hope you had a great stay. Like many metropolitan cities, San Francisco does face the ever-growing homeless population. However, the safety our guests is our highest priority and we do have security on property 24/7.
10/10 Excellent
Junyi
25 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Junyi
Séjour de 1 nuit en avril 2024
Réponse de Nel le 26 avr. 2024
Hi, Junyi - Thank you for your review. We hope you had a wonderful stay and hope to see you again in the future!
8/10 Bien
Nelly Roxana
Voyage en famille
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nelly Roxana
Séjour de 5 nuits en avril 2024
Réponse de Nel le 26 avr. 2024
Hi, Nelly - We're delighted to hear that you enjoyed our property. Like many metropolitan cities, San Francisco does face the ever-growing homeless population. However, the safety our guests is our highest priority and we have security on property 24/7.
2/10 Horrible
Laura
Voyage en couple
24 avr. 2024
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
Laura
Séjour de 2 nuits en avril 2024
Réponse de Nel le 26 avr. 2024
Hi, Laura - Thank you for taking the time to give us your feedback. We're very sorry to hear that you were not satisfied with your room. Please know that we're always looking to improve our services based on our guests' feedback. For future reference, you can always reach out to our front desk with any inquiries you may have and we would be happy to accommodate your requests to the best of our ability.
8/10 Bien
Liz Anne
17 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Liz Anne
Séjour de 3 nuits en avril 2024
Réponse de Nel le 19 avr. 2024
Hi Liz - Thank you for your feedback. We're glad to hear that you enjoyed our property! Like many metropolitan cities, San Francisco does face the ever-growing homeless population. However, the safety our guests is our highest priority and we do have security on property 24/7.
10/10 Excellent
Roberto
9 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roberto
Séjour de 2 nuits en avril 2024
Réponse de Nel le 12 avr. 2024
Hi Roberto - Thank you for your review! We hope you had a wonderful stay.
6/10 Satisfaisant
Amy R
8 avr. 2024
Amy R
Séjour de 3 nuits en avril 2024
Réponse de Nel le 30 avr. 2024
Hi, Amy - Thank you for your review. We hope you had a good stay. Please don't hesitate to reach out if there's anything we can do on our end.
10/10 Excellent
Inna
Voyage en couple
29 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Inna
Séjour de 1 nuit en mars 2024
Réponse de Nel le 2 avr. 2024
Hi, Inna - Thank you for your review. We're delighted to hear that you enjoyed staying at The LINE SF. We hope to see a familiar face next time you are in town!
2/10 Horrible
James
29 mars 2024
Les points faibles : Propreté et personnel et service
James
Séjour de 2 nuits en mars 2024
Réponse de Nel le 29 mars 2024
Hi James - Thank you for sharing your experience. Our deepest apologies to hear that your stay with us did not meet your expectations. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We're looking into the issues you mentioned so that we can prevent them from happening again in the future. In the meantime, we encourage that you reach out to our guest services if you would be willing to give us a chance to make it right for your experience. Thank you, James.
8/10 Bien
Kazuhiro
16 mars 2024
Les points forts : Propreté
Kazuhiro
Réponse de Nel le 20 mars 2024
Hi Kazuhiro - Thank you for your review! We hope you had a great stay.
10/10 Excellent
Suki J, HENDERSON
14 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Suki J
Séjour de 1 nuit en mars 2024
Réponse de Nel le 14 mars 2024
Hi Suki - Thank you for your feedback. We're so happy to hear that you had a wonderful experience with us. We look forward to seeing you again next time you're in town, Suki!
10/10 Excellent
Stefanie
Voyage en couple
10 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stefanie
Séjour de 1 nuit en mars 2024
Réponse de Alyanna Ibay le 12 mars 2024
That is great to hear, Stephanie! We are happy that you had a memorable experience with us. We look forward to seeing you again on a future stay.
8/10 Bien
Timo
27 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hyvää tasoa SFn sydämessä
Timo
Séjour de 13 nuits en février 2024
Réponse de Nel le 28 févr. 2024
Hi Timo - Thank you for your review. We hope you had a great stay!
10/10 Excellent
Juan Paulo
Voyage en couple
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Juan Paulo
Séjour de 1 nuit en février 2024
Réponse de Nel le 28 févr. 2024
Hi Juan Paulo - We are happy to hear that you had a great stay. We look forward to seeing you again in the future! We would be delighted to provide you with another memorable experience.
4/10 Médiocre
Jennifer
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jennifer
Séjour de 1 nuit en février 2024
Réponse de Nel le 28 févr. 2024
Hi Jennifer - Thank you for your feed. We're so sorry to hear about your experience with the noise. With our hotel being in the heart of San Francisco, the ever-growing homeless population does pose as a challenge and we're working on a solution for this. As for the amenity fee, it is charged to all of our hotel guests and it's for all the services and facilities we provide in the hotel such as 24/7 gym, free bike rental, umbrellas, water refill station, coffee machine, etc. We hope to win you over next time you're in town.
8/10 Bien
ISAMU, Las Vegas
Voyage d’affaires
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ISAMU
Séjour de 5 nuits en février 2024
Réponse de Nel le 24 févr. 2024
Hi Isamu - Thank you for your review. Sorry to hear that you didn't receive your receipt! All invoices are forwarded to our guests after check-out so please reach out to us via email and we'll be happy to forward the invoice to the correct email address. Thank you!
8/10 Bien
Jorge
Voyage en groupe
23 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jorge
Séjour de 4 nuits en février 2024
Réponse de Nel le 24 févr. 2024
Hi Jorge - Thank you for your review. Our sincere apologies for your experience at the restaurant! We appreciate your feedback and please know that we're always looking to improve our services based on our guests' feedback. We hope to win you over next time you're in town!
10/10 Excellent
Marla
23 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
STUNNING 12th floor city view!
Marla
Séjour de 2 nuits en février 2024
Réponse de Nel le 24 févr. 2024
Hi Maria - Thank you for your review! We're so happy to hear that you enjoyed your stay with us and you felt luxurious and safe! This is what we strive for at The LINE San Francisco. We hope you are able to experience our service in other locations like LA, Austin or DC and we hope to see a familiar face back in San Francisco next time you're in town.
10/10 Excellent
Jeffrey
22 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jeffrey
Séjour de 2 nuits en février 2024
Réponse de Nel le 24 févr. 2024
Hi Jeffrey - Thank you for your feedback. We hope you had a wonderful stay!
4/10 Médiocre
Melanie
Voyage en famille, Voyage en groupe
20 févr. 2024
Les points faibles : Personnel et service et équipements
Melanie
Séjour de 2 nuits en février 2024
Réponse de Nel le 21 févr. 2024
Hi Melanie- Thank you for your review. Our sincere apologies for your experience! We appreciate your feedback and please know that we're always looking to improve our services based on our guests' feedback. We do have 24/7 security and we will soon have a bellman and a shuttle driver available very soon so we hope to win you over next time you're in town!
10/10 Excellent
Guillermo
19 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Guillermo
Séjour de 4 nuits en février 2024
Réponse de Nel le 24 févr. 2024
Hi Guillermo - Thank you for your feedback. We're delighted to hear that you enjoyed our hotel and our food and beverage services! With our hotel being in the heart of San Francisco, the ever-growing homeless population does pose as a challenge. However, the safety of all our guests is our highest priority. We do have security on site 24/7. We hope see you again next time you're in San Francisco!
10/10 Excellent
Crystal
18 févr. 2024
Crystal
Séjour de 1 nuit en février 2024
Réponse de Nel le 21 févr. 2024
Hi Crystal - Thank you for your review! We hope you had a great stay. We hope to see you again soon!
4/10 Médiocre
karen
Voyage en couple
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
karen
Séjour de 3 nuits en février 2024
Réponse de Nel le 21 févr. 2024
Hi Karen- Thank you for your review. We're so sorry to hear about your experience! This is definitely not the norm in the neighborhood and we have put more security measures in place so we can prevent situations like this from ever happening again in the future. With our hotel being in the heart of San Francisco, the ever-growing homeless population does pose as a challenge. However, the safety of all our guests is our highest priority.
10/10 Excellent
Lucy
16 févr. 2024
Lucy
Séjour de 5 nuits en février 2024
Réponse de Nel le 21 févr. 2024
Hi Lucy - Thank you for your review! We hope you had a wonderful stay and we hope to see you next time you're in town!
10/10 Excellent
Jacqueline
13 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jacqueline
Séjour de 1 nuit en février 2024
Réponse de Nel le 14 févr. 2024
Hi Jacqueline - Thank you for your review! We're so glad to hear that you enjoyed your stay with us and that we were able to accommodate you with your needs! We hope you are able to experience our service in other locations like LA, Austin or DC and we hope to see a familiar face back in San Francisco next time you're in town.
10/10 Excellent
Christie
Voyage en groupe
12 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Christie
Séjour de 1 nuit en février 2024
Réponse de Nel le 14 févr. 2024
Hi Christie - Thank you for your feedback! We're so glad to hear that you enjoyed your stay with us and our staff provided great service for you. We hope you enjoyed your time at The Warfield as well and hope to see you again soon!
8/10 Bien
Henry
7 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Henry
Séjour de 6 nuits en décembre 2023
Réponse de Nel le 14 févr. 2024
Hi Henry - Thank you for your feedback. We hope you had a wonderful stay!
10/10 Excellent
Suki, HENDERSON
31 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Suki
Séjour de 1 nuit en janvier 2024
Réponse de Nel le 7 févr. 2024
Hi Suki - We appreciate your words regarding your stay. We're happy to hear that you enjoyed the amenities we have to offer and for future reference, hair dryer is one of them! It is located in the closet in every room. We hope you are able to experience our service in other locations like LA, Austin or DC. We hope to see a familiar face back in San Francisco!
10/10 Excellent
Andrew
30 janv. 2024
Andrew
Séjour de 1 nuit en janvier 2024
Réponse de Nel le 21 mars 2024
Hi Andrew - Thank you for your review! We hope you had a wonderful stay.
8/10 Bien
Elizabeth
27 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elizabeth
Séjour de 3 nuits en janvier 2024
Réponse de Nel le 7 févr. 2024
Hi Elizabeth - Thank you for your review. We're so sorry to hear about your experience in the lobby! This is definitely not the norm in our hotel and since then, we have more security measures put in place so we can prevent situations like this from ever happening again in the future. We're glad to hear that you had a great stay regardless and please feel free to reach out to us about what happened so we can try our best to win you over again next time! Thanks, Elizabeth.
8/10 Bien
Eileen L
27 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Eileen L
Séjour de 3 nuits en janvier 2024
Réponse de Nel le 7 févr. 2024
Hi Eileen - Thank you for your review! We hope you had a great stay.
2/10 Horrible
Elizabeth
26 janv. 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Elizabeth
Séjour de 2 nuits en janvier 2024
Réponse de Nel le 7 févr. 2024
Hi Elizabeth - Thank you for your review. Our sincere apologies for your experience! We appreciate your feedback regarding your incident please know that we're always looking to improve our services based on our guests' feedback. We hope to win you over next time you're in town!
10/10 Excellent
Samantha
Voyage en famille
22 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Samantha
Séjour de 1 nuit en janvier 2024
Réponse de Alyanna Ibay le 10 févr. 2024
Hello Samantha! We give great appreciation to our security team for providing their excellent service in keeping all those in the hotel safe. We are excited to see you again the near future.