Réfrigérateur, micro-ondes, cafetière/bouilloire
Vérifier la disponibilité

Avis sur Stone Villa Inn

3 out of 5
Stone Villa Inn
2175 S El Camino Real, San Mateo, CA

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 228 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 252 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 212 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 174 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 135 avis sur 1001." "

7,0/10

Propreté

6,8/10

Personnel et service

7,6/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 Bien

Pamela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2019
Réponse de Ram le 4 août 2019
We appreciate your feedback.

6/10 Satisfaisant

Ruth

Séjour de 1 nuit en novembre 2017

6/10 Satisfaisant

Samir

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
La douche était froide. Chambre propre. Personnel très aimable et accueillant.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté et infrastructures et conditions de l’hébergement

4/10 Médiocre

ZBIGNIEW, Champs sur Marne

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Seul avantage -> proximité de l'aéroport
Le personnel peu accueillant, chambre a la propreté douteuse, le seul avantage étant la proximité de l'aéroport. Acceptable pour la dernière nuit a San Francisco avant le retour au pays.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service et confort de la chambre
Good for first night after a long flight
Descent motel in boring neighborhood, near to the SF Airport, clean and quiet despite of El Camino Real traffic. Perfect for the first night stay after a long flight.

6/10 Satisfaisant

flo, carcans

Les points forts : Propreté, personnel et service, confort de la chambre
Pas mal
Un motel bien pour passer une nuit avant de prendre l'avion car situé non loin de l'aéroport (10 minutes). Parcontre tres mal insonorisé , surtout si vous avez des voisins au dessus bruyant!!!! Un quartier où il n'y a rien a faire à pied, salle de bain plus que moyenne (rideau de douche moisi) mais bon confort de literie....

6/10 Satisfaisant

Jordan, Balaruc

Les points forts : Propreté
Bon emplacement
Reservation pour depaner Hotel situee pas tres loins de station service de l'aeroport de restaurant Ideal pour un entre deux

8/10 Bien

Thomas

Les points forts : Propreté
Les points faibles : Personnel et service
Typical Motel with some design
It is a typical motel, no services. The neighborhood is mot exceptional. The place looks slightly better than a regular motel, has some outside design towards the main street.
Séjour de 1 nuit en mars 2022

4/10 Médiocre

Sophia

Bathroom smell so musty that I must keep it closed at all time. I’d spend as little time as possible in there. Perhaps main floor rooms are used more Often may not smell like the 2nd floor bathroom. They renovated the motel to be an inn, it’s decent but the carpet was kind of dirty when I walked in. Very strong ordor of odor spray that was def a turn off. 2 Chinese, Vietnamese and pizza across the street was def plus. However I won’t stay there again cause I prefer a nicer name brand hotel. Thus hotel tonight App had this inn on their site, so I went for it. Def not for me
Séjour de 1 nuit en mars 2022

8/10 Bien

Ricardo

Séjour de 1 nuit en mars 2022
Réponse de Guest Services le 12 mars 2022
We are glad you enjoyed your stay with us.

2/10 Horrible

Bianca, Fresno

Voyage d’affaires
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The room was filthy! Mold was ALL over the bathroom and there was what appeared to be blood splattered on the wall in the bathroom. I will be reporting them to the health department. The manager Raul was completely rude and unprofessional!
Séjour de 2 nuits en mars 2022
Réponse de Guest Services le 12 mars 2022
We apologize for the inconvenience caused to you. We are investigating the matter and corrective measures will be initiated promptly.

10/10 Excellent

Mark, Monterey

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you are looking for a very good bargain hotel stay, this property is one of the best. The manager is exceptional, the rooms are decent, and the location convenient.
Séjour de 2 nuits en février 2022
Réponse de Stone Villa Inn Team le 1 mars 2022
Thank you for your feedback and words of appreciation. We look forward to having you stay with us again. Warm regards from our General Manager, Rahul.

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 1 nuit en février 2022
Réponse de Stone Villa Inn Team le 1 mars 2022
Thank you for your feedback. We look forward to having you stay with us again.

10/10 Excellent

Daniel

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en février 2022
Réponse de Guest Services le 24 févr. 2022
Thank you for your positive feedback.

10/10 Excellent

Mark, Monterey

Séjour de 1 nuit en février 2022

10/10 Excellent

priscilla

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
If you need to run errands and visit friends and family nearby, this is a very good hotel to stay for a few days.
Séjour de 1 nuit en janvier 2022
Réponse de Indrani, Front Desk Team le 8 févr. 2022
Thank you for your words of appreciation. We look forward to having you stay with us again.

10/10 Excellent

Angelina

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2022
Réponse de Stone Villa Inn Team le 26 janv. 2022
Thank you for your positive feedback. We look forward to seeing you again soon.

10/10 Excellent

Frayner Gomez

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Todo excelente
Séjour de 1 nuit en janvier 2022
Réponse de Guest Services le 17 janv. 2022
Thank you for your positive feedback. We look forward to seeing you again soon.

8/10 Bien

Claudia

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient location. The hotel is close to the freeway, dining and shopping. My room was fully renovated. The only downside is i could hear the family upstairs LOUD & clear. I only slept about 2.5 hours which was horrible, i had my nursing state license exam the next day. Other than that, everything was great. They will ask for a $100 deposit fee that isnt mentioned on expedia. I traveled on my own, i felt safe enough to proceed to stay the night there.
Séjour de 1 nuit en janvier 2022
Réponse de Guest Services le 16 janv. 2022
Dear Claudia; Our sincere apologies for the negative experience with the sounds, we appreciate your feedback - safe travels

4/10 Médiocre

Margaret

Séjour de 1 nuit en janvier 2022

8/10 Bien

Jesus

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2021

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Stone Villa Inn Team le 8 janv. 2022
thank you for your generosity with the rating. We are glad that you had an enjoyable experience with us and, we look forward to having you back with us again. Best regards, Guest Experience Team @ Stone Villa Inn

4/10 Médiocre

Jasmine

Séjour de 5 nuits en juin 2020

8/10 Bien

Michael

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
No coffee provided but comfortable beds
Comfortable bed. Room was comfortable. Shower head too low for folk that are 6ft5in. Probably would not have cost any extra to put them higher when they were building the place. Dirty freezer compartment of the mini fridge in the room. No coffee. Nothing. Not in the room. Not on the premises. Probably the thing that irked me the most. Actually his comment irked me more. "Go down a few blocks to the Starbucks". Very disappointed. A coffee machine in reception could work well with minimal risk to anyone. Otherwise coffee machines in the rooms.
Breakfast room
Breakfast room #2
Séjour de 1 nuit en décembre 2021
Réponse de Guest Services le 15 déc. 2021
Thank you for your feedback. The safety of our guests and employees is our top priority. We were working on bringing some of the amenities back but we had to pause it due to the new variant.

8/10 Bien

alicia

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
I like the location. The hotel was near stores.
Séjour de 2 nuits en novembre 2021
Réponse de Indrani Sircar le 6 déc. 2021
Thank you for your feedback. We appreciate hearing from you. We look forward to having you stay with us again. Indrani Front Desk

10/10 Excellent

MARTHA

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room is clean,comfortable and the owner was friendly.
Séjour de 2 nuits en novembre 2021
Réponse de Indrani Sircar le 6 déc. 2021
Thank you for your words of appreciation. We look forward to having you stay with us again at Stone Villa. Indrani Front Desk

2/10 Horrible

Stephen

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was absolutely horrible. I read the reviews before but thought I would still take the chance since it was the only hotel within walking distance from family. Rude front desk and staff, the rooms were disgusting, walls all covered in nasty grime and god knows what other colors, walls warped, water damage to the floor, and mold around the sink and mirror above it. I will say the bedding was nice… I think. Disappointing.
Séjour de 1 nuit en novembre 2021
Réponse de Indrani Sircar le 6 déc. 2021
Dear Stephen, We are sorry that we did not meet your expectations. Your feedback has been noted, and we hope to do better should you stay with us again. Thank you, Indrani Front Desk

2/10 Horrible

Nour

Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2021

8/10 Bien

YILING

Séjour de 1 nuit en novembre 2021
Réponse de Stone Villa Inn Team le 18 nov. 2021
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

8/10 Bien

Vita

Staff is so helpful...
It was cozy n clean. There were ample towels n tissues. GreaT getaway for us !
Séjour de 6 nuits en novembre 2021
Réponse de Guest Services le 12 nov. 2021
We are glad you enjoyed your stay with us.

10/10 Excellent

Angela

Séjour de 1 nuit en octobre 2021

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Worst Hotel in Town
Worst hotel I've ever stayed at in my life. The guy at the front desk was extremely rude and unreasonable for many reasons. There was about 7-8 cars in the parking lot with probably 50 spaces available and told me that any guests would need to pay for parking. Avoid at all costs.
Séjour de 1 nuit en octobre 2021
Réponse de Guest Services le 28 oct. 2021
Dear Guest, We apologize for the inconvenience but we allow a maximum of 2 cars per room at no charge due to limitations of parking spaces. If you share your reservation details we can investigate the matter further.

6/10 Satisfaisant

Raul

Les points faibles : Propreté
You pay for what you get
Room condition was ok. Musty cigarette smell when we first walked in. Had to turn a/c unit to filter air. Bathroom not cleaned properly as hair was still on sink counter. Also no wash cloths were included. Some mold in shower area too. TV did not work until we figured out someone had disconnected the power cord which seemed intentional as it was located well behind the entertainment unit. Questioned cleanliness of room as food from previous guest was still in the refrigerator. Overall for the price and if you can overlook the issues described, decent place to stay if it's just for one or two nights.
Séjour de 2 nuits en octobre 2021
Réponse de Guest Services le 25 oct. 2021
Thank you for your feedback. Let us assure you corrective measures are being taken based on your feedback.

10/10 Excellent

Patrick, Livermore

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
My car was in the shop so needed to stay close to my work since I live 42 miles away. For the price, this was a very nice stay. The rooms are decent and functional. Also very spacious. The on-site coffee house was closed. It was very quiet and in a safe area. Overall a very pleasant stay.
Séjour de 3 nuits en octobre 2021
Réponse de Guest Services le 21 oct. 2021
We are glad you enjoyed your stay with us.

2/10 Horrible

Eileen

Séjour de 1 nuit en octobre 2021

6/10 Satisfaisant

Raul

Les points faibles : Propreté
Hotels.com should verify the accuracy of the photo
Hotels.com needs to verify the accuracy of the pictures ... all the pics look amazing very clean and modern when you arrived at your room the photoshop magic is gone!! For the price I pay is ok, however, the pictures create a false expectation...
Séjour de 3 nuits en octobre 2021
Réponse de Guest Services le 15 oct. 2021
Thank you for your feedback. Our pictures were updated based on our last renovation and should be accurate.

10/10 Excellent

Benjamin

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Perfectly fine place to stay!
I've stayed here twice and both times the room was clean and comfortable, check-in was fast, wifi worked fine, and the rate was inexpensive. I do wish there was a coffeemaker in the room though. Other than that, no complaints.
Séjour de 2 nuits en septembre 2021
Réponse de Stone Villa Inn Team le 27 sept. 2021
Thank you for your note of appreciation. We look forward to having you stay with us again.

10/10 Excellent

Tamara

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2021
Réponse de Stone Villa Inn Team le 27 sept. 2021
We are delighted to know you found your stay at Stone Villa satisfying. We hope to have you as a guest again.

8/10 Bien

Nichole

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en septembre 2021
Réponse de Guest Services le 23 sept. 2021
Thank you for your feedback. We are glad you enjoyed your stay with us. Stay safe and visit us again soon.

6/10 Satisfaisant

Maryssa

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Bathroom trash wasn’t taken out and I think it was diapers in there, so it left a smell. Doors looked dirty inside too.
Séjour de 1 nuit en septembre 2021
Réponse de Stone Villa Inn Team le 17 sept. 2021
Thank you for your feedback. We will be addressing your concerns.

4/10 Médiocre

Mary

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2021
Réponse de Guest Services le 19 sept. 2021
Thank you for your feedback. We are sorry that you had a less than satisfactory stay with us. Please let us know how we can do better.

6/10 Satisfaisant

Samuel

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 1 nuit en septembre 2021

6/10 Satisfaisant

Rachel

Les points faibles : Propreté
Séjour de 2 nuits en septembre 2021
Réponse de Guest Services le 13 sept. 2021
We are glad you enjoyed your stay us . Please let us know how we can improve.

8/10 Bien

Jessa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2021
Réponse de Stone Villa Inn Team le 3 sept. 2021
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

10/10 Excellent

Peter

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2021

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, attractive, small, friendly feel, great price. The owner was always handy and always helpful.
Séjour de 2 nuits en août 2021
Réponse de Stone Villa Inn Team le 8 sept. 2021
Thank you for taking the time to provide us with your feedback. We are glad you had a great stay with us and we look forward to welcoming you again soon.

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room itself was disgusting. ex.Toothpaste on the wall moldy mirrors, buckling walls, broken wall outlets etc etc etc. I have pictures. It didn't have enough towels for the two guest and no additional towels were furnished and no cleaning happened during the 3 day stay. Front desk person asked for IDs of all people staying and questioned me repeatedly asked about who was staying in the room. Questioning and threatening that no people were allowed to visit or I would be changed an additional $100. The pet fee was not listed so I had to pay that upon arrival.It was like staying with an intrusive neighbor (their staff) who seemed to be spying on me the whole visit.
Séjour de 3 nuits en août 2021
Réponse de Guest Services le 16 août 2021
Thank you for taking the time to provide us with your feedback. Covid protocol for the hotel is to ensure that all guests in the room are registered to ensure proper contact tracing. Charging pet fees at check-in is standard practice across the hospitality industry.

8/10 Bien

Jordan

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en août 2021
Réponse de Guest Services le 16 août 2021
We are glad you had a wonderful experience staying with us. We look forward to welcoming you again soon.

10/10 Excellent

Guadalupe

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2021