Hi Carlos, We truly appreciate your feedback and are glad to hear that your stay was enjoyable. However, we're sorry to hear about your friend's misplaced AirPods Pro. Losing personal items can be quite unsettling, and we're here to help. We apologize for any difficulties you've encountered while trying to recover the AirPods through our website. Your satisfaction is very important to us. If you have any more questions or require further assistance with this issue, please don't hesitate to reach out. Best regards, Team Kasa

Hi seiko,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Andre, Thanks so much for sharing your thoughts with us. Hearing about the issues you faced, from the unpredictable heater to the noise problems, truly concerns us. We want you to know your comfort and happiness are our top priorities, and we're really sorry we didn't meet your expectations this time around. Please remember, our Guest Experience Team is always ready to help, whether you need new towels or a thorough room cleaning. We're already on the case to fix the heater and shower troubles you mentioned, aiming for a smoother and warmer stay in the future. Your understanding means the world to us, and we're dedicated to enhancing your next visit. If you need anything at all or wish to talk more about how we can make your next stay wonderful, our Guest Experience Team is just a message away. Sincerely, Team Kasa

Hi KAIS,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi El,We're delighted to hear that you loved our convenient location in downtown San Francisco! Being in the heart of the city allows our guests to easily explore all that San Francisco has to offer. Thank you for taking the time to share your positive experience with us. We greatly appreciate your stay and hope to have the pleasure of welcoming you back in the near future.Best regards,Team Kasa

Hi Amir,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Kelsie,Thank you for choosing Kasa La Monarca San Francisco! We're delighted to hear that you found our room clean and the check-in process easy. It's wonderful that the room size and mini fridge met your expectations. Our location is indeed convenient for exploring the attractions, and we're glad it worked well for you. We appreciate your positive feedback and hope to welcome you back soon!Best regards,Team Kasa

Hi Sinafekesh,Thank you for taking the time to share your concerns with us. Your safety and comfort during your stay are our highest priorities, and we are genuinely sorry to hear about your discomfort regarding the area around our property and the entrance experience.We take your feedback very seriously and are immediately reviewing our security measures to ensure a safer environment for all our guests. This includes addressing the issue of non-guests gathering by the entrance and considering the implementation of additional security features, such as increased surveillance and clearer signage to deter unwelcome gatherings.While we strive to create welcoming accommodations, we understand the importance of feeling secure at all times. We are exploring options to enhance our on-site presence during key hours to provide our guests with the reassurance and support they deserve.Please know that your experience has prompted us to take swift action to prevent similar situations in the future. We value your feedback as it helps us improve and continue to provide a safe, comfortable environment for all our guests.We hope to have the opportunity to welcome you back in the future under more reassuring circumstances, where you can experience the true comfort and security that are the hallmarks of our brand.Best regards,Team Kasa

Hi Behzad,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa

Hi Dulce,We're glad you had a satisfying stay that felt like home. Our team strives to provide a comfortable experience, and we're delighted to meet your expectations. Thank you for recommending us! We hope to welcome you back soon!Best regards,Team Kasa

Hi Noel,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Vineet,Thank you for taking the time to share your feedback on your recent stay with us. We highly value your insights as they help us improve and serve our community better. We understand that your stay did not meet your expectations in several aspects, and we sincerely apologize for any inconvenience caused.We are delighted to hear that you found value in our kitchen amenities. Our goal is to offer our guests a comfortable and homely space where they can enjoy the convenience of cooking. However, we understand the disappointment caused by the temporary unavailability of the gas line. Please be assured that we are working closely with the building management to ensure that such interruptions are communicated in advance to our guests.We are currently looking into ways to improve the efficiency and cleanliness of our dishwashing system. Our shared kitchen is a crucial space that needs to remain clean and inviting for all our guests.Addressing the maintenance issues you faced, it's clear that we fell short. Your experience with the shaky toilet seat and the falling curtain rod is not reflective of the quality we strive for. We are taking immediate steps to improve our maintenance response and ensure all in-room amenities are in perfect condition.Lastly, we regret the inconvenience caused during your checkout. We understand that travel plans can change and are reviewing our policies to ensure we offer flexible solutions to our guests, especially during unforeseen circumstances like flight delays.Despite the challenges you faced, we are happy to hear that you appreciated our location. We are continually striving to enhance our service and amenities, and we hope you will give us another chance in the future. Our mission is to create a comfortable and enjoyable experience for all our guests, and your feedback is a valuable part of that process.Once again, thank you for your time and feedback. Our team is always here to assist you, and we are looking forward to the opportunity to make your next stay with us a delightful one.Sincerely,Team Kasa

Hi Stephanie,We're glad you enjoyed the community kitchen and living space during your stay at Kasa La Monarca San Francisco. We appreciate your continued support and being a part of your mother-daughter trips. We eagerly anticipate your return in the near future and look forward to creating new memories with you!Best regards,Team Kasa

Hi Jobi,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional!Best regards,Team Kasa

Hi Genevieve,We extend our heartfelt gratitude for selecting Kasa La Monarca San Francisco for your stay. Your feedback is greatly valued, and we are delighted to hear that you found our property to be an excellent choice in terms of affordability and location.We deeply regret any inconvenience you may have experienced with the bed and the absence of luggage storage. Your comments are instrumental in helping us identify areas where we can enhance the guest experience. Please be assured that we are actively addressing these concerns to ensure that they do not recur.We genuinely hope to have the privilege of welcoming you back in the future. It would be our pleasure to provide you with an even more enjoyable and seamless stay. Thank you once again for choosing Kasa La Monarca San Francisco.Best regards,Team Kasa

Dear Andy, We apologize for your unwelcome arrival experience because of issues with your first room and the delay in moving to the next. We acknowledge how the change in codes added to your disappointment, and we are very sorry if our communication was not as smooth as we had hoped. Codes are reset and changed when guests have to move rooms. This is to ensure your safety and security. Thank you for bringing this to our attention, and we hope you can give us another chance to provide you with an exceptional experience next time you're in San Francisco.

Dear Matthew, We apologize if we were unable to host you at our property. We acknowledge that the situation must have been upsetting since your reservation did not pass through our system successfully. You shall find that we have initiated a full refund for your stay.

Dear Milica,Thank you for your feedback. We are sorry for not meeting your expectations. We understand that our current offerings may not be the perfect fit for your travel needs. Our tech-enhanced hospitality is designed for independent travelers who prefer a self-directed experience. We understand how having less interaction can be unusual, especially if you're trying it out for the first time.Thank you for giving our property a chance during your visit to San Francisco.

Dear Louise,Thank you for your feedback. Our Virtual Front Desk is a new hospitality experience, and we understand how this may feel different for our guests who are trying it for the first time. We apologize if this has affected the quality of your stay or your impression of our product. Our property offers Housekeeping Service upon request for guests staying 3 nights and above - we are sorry if you missed the opportunity to have your room cleaned during your visit. We can assure you that our Guest Experience team is available to assist with all your requests - just a call or text away. We hope you can give us another chance to regain your trust in your future travels, Louise. We’d be delighted to welcome you back to La Monarca.

Dear Abdul,We apologize if we could not provide you with a flawless experience, and thank you for bringing this to our attention. Comfort and quality are essential to us, and we understand how these factors impact our guests' stay. We have alerted management regarding your report, and they have taken the necessary steps to determine the source of the unpleasant odor. Rest assured that we do not tolerate any form of smoking in any of our properties. We have a full communal kitchen at the lower level of La Monarca. You can access our coffee and tea facilities and other kitchen appliances should you be interested in preparing your meals.Our Virtual Front Desk is a new hospitality experience we're offering at the Duffy. It's a refreshing alternative for tech-savvy independent travelers who appreciate having control over their uninterrupted space. We acknowledge how this may be a unique experience for you and apologize if it has caused you discomfort. Thank you for your feedback, and we hope to see you again on your next visit to New York!

Hi Xin Jie,Thank you for staying with us during your visit to San Francisco. We apologize if we weren't able to meet your travel expectations. We understand that some of our amenities may not fit your needs perfectly. We appreciate your feedback and hope you can give our other properties a chance next time you're in the city.

Thank you for your positive rating, Joel! It serves as an inspiration for our team at Kasa La Monarca to continue delivering the best experience for our guests. We look forward to welcoming you back next time you visit our city. See you soon!

Dear Luciano, We are very sorry about your unpleasant experience during your visit due to miscommunication. Under the booking site, we explain that our property has no front desk since we provide digitized services. You may access this information under Special Check-in Details. We apologize if we failed to meet your expectations and we thank you for your feedback.

Dear Jeannie, We apologize if our room preparations were not up to par, resulting in your unpleasant experience. We have relayed this to our team to review our standards and ensure that we take extra care in paying attention to details. Thank you for your feedback!

Thank you for your positive review, Willie! We're pleased you enjoyed our location and amenities. We look forward to welcoming you back to our historic property next time you're in San Francisco. See you soon!

Hi Grigori, thank you for sharing your concerns. We apologize for these factors that contributed to your disappointment during your stay at our property. We regret not having the opportunity to offer our assistance while you were with us so we could make things right. Please give us another chance to regain your trust by contacting us the next time you visit so we can prepare for your arrival.