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Avis sur Elite Inn

2 out of 5
Elite Inn
116 Turk Street, San Francisco, CA

Avis

5,8
Note des voyageurs de 10 (Excellent), d’après 7 avis sur 43." "
Note des voyageurs de 8 (Bien), d’après 14 avis sur 43." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 43." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 43." "
Note des voyageurs de 2 (Horrible), d’après 14 avis sur 43." "

6,0/10

Propreté

6,6/10

Personnel et service

4,8/10

Équipements

5,8/10

Infrastructures et conditions de l’hébergement

5,0/10

Écoresponsabilité

Avis

4/10 Médiocre

Éric

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a youth hotel with almost no services. They give you the keys of the prison like front entrance door (Tenderloin quarter is not the safest one in SF). However the room I had was quiet. Will not come back...
Séjour de 4 nuits en janvier 2024

10/10 Excellent

Lucas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ça a été simple et efficace
Séjour de 3 nuits en août 2019
Réponse de Alisha le 16 oct. 2019
Thank You please come again.

8/10 Bien

Glenn

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room had refrigerator and microwave. Bed was clean and comfortable. For the price range this is a good deal. The room in the 50 to 60 dollar price range is hard to beat. Most all california motels are more expensive. Recommend this for a budget minded solo traveler. Just be safe with the neighborhood. It is a bad neighborhood full of drugs and homelessness.
Séjour de 1 nuit en avril 2024
Réponse de lisa le 28 avr. 2024
Thank You for staying with us we are glad you enjoyed your stay with us.Thank You,Elite Inn

4/10 Médiocre

Mareh

Les points faibles : Propreté et personnel et service
The neighborhood is really bad
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Xing, Princeton

Séjour de 5 nuits en janvier 2024
Réponse de Customer Care Team le 17 janv. 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Bien

David

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Séjour de 4 nuits en décembre 2023
Réponse de Customer Care Team le 14 déc. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Bien

Maria Amparo

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
It looks like in America the ground floor is also the 1st floor (1st floor in Europe is the floor above the ground floor) therefore there was a confusion as there is a lot of steps to get there as the roof is too high looks like you are trying to get in the 2nd floor. Nice staff . They wait for me as I have an incidence with my flight which was delayed. I am grateful for that. Microwave and fridge in the room which it is a bonus.
Séjour de 5 nuits en novembre 2023
Réponse de Lisa le 9 nov. 2023
Hello,We are glad you enjoyed your stay.Thank You

10/10 Excellent

Iris

Nice experience
Séjour de 3 nuits en novembre 2023
Réponse de Lisa le 9 nov. 2023
Hello, Thank You we are glad you liked your stay.

2/10 Horrible

Robert

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Customer Care Team le 8 nov. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Satisfaisant

RAMON

Séjour de 3 nuits en octobre 2023
Réponse de Lisa le 9 nov. 2023
Hello,We are sorry we did not meet your expectations.Thank You

2/10 Horrible

Karli

Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Bed was so incredibly dirty. We left and took a $100 Uber home just to not sleep there
Séjour de 1 nuit en octobre 2023

8/10 Bien

Douglas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean, sparse, plain but nice. Very comfortable bed. Clean bathroom and shower. Quiet. Nice staff. Very high depoait but negotiable. Neighborhood is sketchy but not dangerous.
Séjour de 1 nuit en septembre 2023
Réponse de Lisa le 26 sept. 2023
Hello,Thank you for staying with us we are glad you liked your stay here at the Elite Inn.Thank You

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 13 nuits en juin 2023
Réponse de Customer Care Team le 29 juin 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Camila

Les points forts : Propreté et personnel et service
Super comfy
Séjour de 2 nuits en mai 2023
Réponse de Alisha le 24 mai 2023
Hello, We are glad you enjoyed your stay. Thank you.

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient, close to public transportation. Affordable.
Séjour de 1 nuit en avril 2023
Réponse de Lisa le 26 avr. 2023
Hello David,We are glad you enjoyed your stay. It was a pleasure meeting you and hope in the future you can visit us again.Thank You

2/10 Horrible

Young,

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Not advertised well for its actual location....within the Trans district of San Francisco. Not conducive to single females of older individuals. No elevator made it difficult to get to room 25 steps up especially for a disabled individual like myself. Room on street side was very noisy and the windows by the fire escape would not lock properly making it unsafe and unsecure. 20 rooms for 2 toilets and showers were not enough privacy for short term elderly travelers. No functioning coffee or potable water fountain. Overall, the worst place that I have stayed in period! I would rather spend money and get a decent place in SF next time. This was definitely a turn off for visiting the city.
Séjour de 2 nuits en avril 2023

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2023
Réponse de Customer Care Team le 28 févr. 2023
It sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.Best Regards,Customer Care Team

2/10 Horrible

Tzu-Yu

Séjour de 1 nuit en janvier 2023
Réponse de Customer Care Team le 6 févr. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Horrible

Kazu

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
They said Parking include but They don’t have parking spot I paid $41over night parking Also hotel fee very expensive With out bathrooms Inside room I need refund my parking fee Thank you
Séjour de 1 nuit en décembre 2022
Réponse de Alisha le 9 déc. 2022
Hi SirWe are sorry for the confusion but we do not offer parking on the website it says parking nearby or street parking only.We are sorry for the inconvenience it caused you but we cannot give you a refund for parking.Thank you

8/10 Bien

Justin, San Francisco, CA

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The decorations in the room were nice and the bed was comfortable. There is a flight of stairs before the check-in, which is not ideal for a large amount of luggage. There is a locked gate on the outside of the building, so it felt safe.
Séjour de 1 nuit en août 2020
Réponse de Guest Experience Team le 31 août 2020
Hello Justin, It is wonderful hearing back from our satisfied guests and we are glad to hear that you had an awesome stay with us. Your feedback about the challenge of not having an elevator is noted - we will see about having some updates on the property. We are happy that you found the beds comfortable and we hope everything else was in order. Thank you for choosing to stay with us and we look forward to seeing you again soon. Best Regards, Customer Care Team

2/10 Horrible

Vlad, Boston

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Number of homeless people around the hotel is staggering. There is no elevator and stairs are very high, unsuitable for any non- sports trained person.
Séjour de 2 nuits en février 2020
Réponse de Alisha le 28 févr. 2020
Thank You for your feedback.

2/10 Horrible

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Do NOT stay at this hotel. I booked this hotel expecting a cheap hotel in the tenderloin. I was under no illusions that this hotel would be fancy or nice, but what I did not expect was bed bugs!!! I awoke to two huge bed bugs crawling on my pillow! Absolutely disgusted, I told the person at the front desk, who put me in another room. Within five minutes of being in that room, I saw a bed bug crawling on the floor. This place is infested and they are clearly not doing what they need to do to contain it. I now see that many of the reviews talk about the bed bugs, and the hotel has clearly not called in professionals to treat this infestation. Complete negligence!
Séjour de 2 nuits en décembre 2019
Réponse de Customer Care Team le 5 janv. 2020
Dear guest, We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and pleasant place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. Thank you for sharing your feedback. Please feel free to connect if there is anything we can do to help. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2019
Réponse de Alisha le 19 déc. 2019
Thank You for staying with us.

4/10 Médiocre

Voyageur vérifié

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Avoid if at all possible
Not a great part of town, lack of amenities, didn’t feel all that safe, room wasn’t all that clean and I saw bugs, and no one was operating the desk when I went to checkout.
Séjour de 1 nuit en décembre 2019
Réponse de JB le 12 déc. 2019
Thank you for your feedback. Sorry to hear about your experience. We are here at the desk likely 24 hours. We rarely at desk after 2:30 am if every reservation checked in. if you had check out early like before 5:00 am, then you should have told us at night. we would be happy to serve you while you were checking out. Thank you for choosing Elite Inn.

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de Customer Care Team le 2 déc. 2019
Hi John, It is great to receive feedback from you regarding your recent stay with us. While you didn't say much in your review, we hope that you had an awesome stay and that you were comfortable in your room. Thanks for choosing to stay with us and we look forward to your next visit. Best Regards, Customer Care Team

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté
There were bedbug. I got sooo many bites.
Séjour de 5 nuits en novembre 2019
Réponse de Customer Care Team le 26 nov. 2019
Dear Guest, We appreciate your feedback - thank you for taking the time to leave us with comments about your recent stay. It's unfortunate that you did not seem to have experienced the usual level of satisfaction that other guests have but thanks for pointing out the things that we can improve on. Your feedback about the bugs is noted - we will see to it that our staff does a better job preparing the rooms moving forward and we will have a professional team look into the matter. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Customer Care Team

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2019
Réponse de Customer Care Team le 25 nov. 2019
Dear Guest, We appreciate the rating that you provided - rest assured that we will continue to listen to our guests so we can continuously improve on the services that we provide. We are sorry that you did not seem to have an awesome experience during your stay but we will take this as inspiration to be better. We hope you consider staying with us again in the near future. Best Regards, Customer Care Team

10/10 Excellent

Voyageur vérifié

Voyage avec des animaux de compagnie, Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Équipements
This property was in a very bad area. Unfortuantely i did nit get to stay at the hotel because i didnt have 250$ cash deposit for the hotel. But one thing that was weird is she showed me soneones cash deposit to prove to me that they charge a 26l50 cash deposit. And i didnt buy it for the simple reason is no business just flaunts cash like that especially at 1am in the tenderloin ditrict in san francisco.
Séjour de 2 nuits en octobre 2019
Réponse de Customer Care Team le 25 nov. 2019
Dear Guest, We love hearing back from you about your recent stay with us. We always look forward to feedback about how we can make things better for our guests and how we can improve. Your feedback about our neighborhood is noted. While we have no control over what transpires in the surrounding areas, rest assured that we have measures in place to ensure that our guests are safe and secure. We are sorry that you didn't get to check in because of the deposit policy. We hope you consider staying with us the next time you are in the area. Best Regards, Customer Care Team

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ούτε από έξω αυτού του σταύλου μην περάσετε .
Ουδεν σχόλιο .
Séjour de 5 nuits en octobre 2019
Réponse de Alisha le 4 déc. 2019
Thank You for staying with us hope to make your stay better next time.Thank You.

10/10 Excellent

Kate

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The location was great in relation to our venue, but not the nicest part of the city to stay in. That said, what a cute little spot for a great price. Clean room and the shared bathroom was always clean too.
Séjour de 1 nuit en octobre 2019
Réponse de Alisha le 16 oct. 2019
Thank you please come again.

8/10 Bien

Voyageur vérifié

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Nettes Personal, zentrale Lage, gute Ausstattung mit Kühlschrank, Microwelle, Ventilator und großem TV mit vielen Programmen. Sogar die Fussballbundesliga wurde live übertragen. Obwohl das Hotel in dem etwas problematischem Viertel Tenderloin liegt und sich dort viele Obdachlose aufhalten, konnte man sich bis abends 22 Uhr sicher bewegen.
Séjour de 5 nuits en septembre 2019
Réponse de Alisha le 16 oct. 2019
Thank you please come again.

8/10 Bien

Kamal

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
awesome deal...
My stay was awesome value for the money in San Francisco standards...
Séjour de 4 nuits en octobre 2019
Réponse de Alisha le 16 oct. 2019
Thank You please come again.

2/10 Horrible

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
I couldn't get us parking spot because there is too many cars and too many homeless
Séjour de 1 nuit en octobre 2019
Réponse de Alisha le 16 oct. 2019
We are sorry for the inconvenience this may have caused you please consider coming again Thank You.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sehr freundlich an der Rezepition, sehr zentral gelegen, Abends etwas Raucher von der Umgebung.
Séjour de 2 nuits en octobre 2019
Réponse de Alisha le 16 oct. 2019
Thank You please come again.

8/10 Bien

Peter, DD

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Für diese Gegend/Straße (viele Obdachlose auf Gehweg) sehr sauber & gut eingerichtet!
Séjour de 1 nuit en octobre 2019
Réponse de Alisha le 16 oct. 2019
Thank You Please come again.

4/10 Médiocre

Voyageur vérifié

Séjour de 1 nuit en septembre 2019

8/10 Bien

Minh

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2019
Réponse de Ammy le 23 sept. 2019
Hi,Minh! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Ammy.

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Área de moradores de rua e usuários de drogas, local que gostaríamos de não ter conhecido...as ruas sujas e fedidas, sem polícia, local abandonado... Penaamos em não ficar lá mas como eram apenas dois dias acabamos aguentando... Não se hospedam nesta região!
Séjour de 2 nuits en septembre 2019
Réponse de Alisha le 16 oct. 2019
We are sorry for the inconvenience this may have caused you please consider coming again Thank You.

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en septembre 2019
Réponse de Cheshta le 10 sept. 2019
Sincere Apologies, We’re disappointed to see that our guest is dissatisfied with our services. However, we’d love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Cheshta

6/10 Satisfaisant

Habibannisha

Voyage en groupe
Séjour de 1 nuit en août 2019
Réponse de Cheshta le 3 sept. 2019
Sincere Apologies, Habibannisha! We’re disappointed to see that our guest is dissatisfied with our services. However, we’d love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Cheshta

8/10 Bien

JOAO

Les points forts : Propreté et personnel et service
Bom, exactamente o que promete
San Francisco é um lugar caro. Absurdamente caro. O hotel é antigo e muito simples? É! É básico mas honesto. Se não tens problemas em estar num sítio simples e honesto, sem luxo, esta é uma excelente opção. Está a 2 minutos do Hilton, no coração da cidade, em Tenderloin. Rodeado de sem abrigo, ruas sujas? Sim! Mas senti-me seguro, os pobres dão os bons dias como eu. É a realidade toda para quem não gosta de ficção. Mas não é para isso que viajamos? Gerido por uma Família simpática e atenta ao bem estar dos clientes. Repetiria a experiência.
Séjour de 4 nuits en août 2019
Réponse de Alisha le 16 oct. 2019
Thank You please come again.

8/10 Bien

Benja

Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2019
Réponse de Cheshta le 4 sept. 2019
Thanks for the positive rating, Benja! Hope to host you soon :) Regards, Cheshta

2/10 Horrible

Voyageur vérifié

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté et équipements
We did not stay in a The Hotel cause the environment was very bad. There were a lots o homeless and people selling drugs , the city should do some thing about it .. Tje ahora looks clean an nice but couldn’t stand to be expose to all this people .
Séjour de 1 nuit en août 2019