Avis sur Sheraton San Diego Hotel and Marina
Sheraton San Diego Hotel and Marina
1380 Harbor Island Dr, San Diego, CA
Avis
7,8
Bien
8,4/10
Propreté
8,2/10
Personnel et service
7,8/10
Équipements
7,8/10
Infrastructures et conditions de l’hébergement
8,2/10
Écoresponsabilité
Avis
Voyage en couple
20 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2023
Réponse de Sean Clancy le 21 août 2023
Hi Alain, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property's stunning views of Downtown San Diego and greatly appreciate your feedback. We look forward to welcoming you back again soon.
8/10 Bien
Yves
Voyage en famille
12 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yves
Séjour de 1 nuit en août 2023
Réponse de Sean Clancy le 14 août 2023
Hi Yves, thank you for taking the time to leave a review. We are delighted to hear that you had an excellent stay and greatly appreciate your feedback. It was a pleasure to host you and look forward to welcoming you back to San Diego soon.
10/10 Excellent
Laurence
Voyage en famille avec de jeunes enfants, Voyage en famille
6 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laurence
Séjour de 1 nuit en août 2023
Réponse de Sean Clancy le 7 août 2023
Hi Laurence, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property and its newly renovated rooms. It was a pleasure to host you and we hope to welcome you back to San Diego soon.
10/10 Excellent
Marc
Voyage en famille
2 août 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Marc
Séjour de 1 nuit en août 2023
Réponse de Sean Clancy le 2 août 2023
Hi Marc, thank you for taking the time to leave a review. We are delighted to hear that you enjoyed the property's stunning views of the Marina and close proximity to the airport. It was a pleasure to host you and we look forward to your next stay with us.
10/10 Excellent
FREDERIC
Voyage en famille, Voyage en couple
15 juil. 2023
Les points forts : Propreté
FREDERIC
Séjour de 2 nuits en juillet 2023
Réponse de Sean Clancy le 17 juil. 2023
Hi Frederic, thank you for taking the time to leave a review, we are delighted to hear that you enjoyed your stay. We understand your frustration and will be taking this feedback into consideration to improve the guest experience. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.
8/10 Bien
Eric
Voyage en couple
3 juin 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en mai 2023
Réponse de Sheraton Team le 4 juin 2023
Dear Eric, Thank you for choosing Sheraton San Diego Hotel & Marina! We are glad you had a pleasant stay and that you especially enjoyed our stunning views of the harbor and San Diego Bay. It was a pleasure hosting your visit, and we look forward to welcoming you back soon.Best Regards,Sheraton Team
10/10 Excellent
Eric
29 mai 2023
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Eric
Séjour de 1 nuit en mai 2023
Réponse de Sean Clancy le 30 mai 2023
Hi Eric, thank you for leaving a review regarding your stay. We are thrilled to hear that you had a wonderful experience and look forward to taking your feedback into consideration. It was a pleasure to have you as a guest.
6/10 Satisfaisant
Claudette
Voyage en couple
19 avr. 2023
Claudette
Séjour de 1 nuit en avril 2023
Réponse de Sean Clancy le 19 avr. 2023
Hi Claudette, thank you for choosing to stay at the Sheraton San Diego, we are so happy to hear that you enjoyed the hotel's location and close proximity to the airport, as well as easy access to the city. It was a pleasure to have you as a guest and we look forward to your next stay with us!
8/10 Bien
Kevin
Voyage en couple
23 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en mai 2024
Réponse de Mim Dodson le 23 mai 2024
Dear Kevin,Thank you for taking the time to share your feedback. I am sorry to hear about your dissatisfaction with our parking facilities and fees. We understand how important convenience and value are for our guests, and we will certainly take your comments into consideration as we strive to improve our services.Please know that your comments have been taken seriously, and we will use them as an opportunity to improve our service delivery. We appreciate your feedback, as it helps us identify areas for enhancement and ensure that future guests have a more positive experience.We value your patronage and hope to have the opportunity to regain your trust in the future. If there is anything further we can assist you with, please do not hesitate to contact us directly.
6/10 Satisfaisant
Valencia
Voyage en famille
22 mai 2024
Les points faibles : Personnel et service
Valencia
Séjour de 2 nuits en mai 2024
Réponse de Mim Dodson le 22 mai 2024
Hello Valencia, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to regain your trust and welcome you back to San Diego soon by providing an exceptional experience.
4/10 Médiocre
Charles
Voyage d’affaires
22 mai 2024
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Charles
Séjour de 1 nuit en mai 2024
Réponse de Sean Clancy le 22 mai 2024
Hi Charles, thank you for taking the time to leave a review. We are disappointed to hear that your stay did not exceed your expectations and will be taking this feedback into consideration for the future. We hope to regain your trust and welcome you back to San Diego soon by providing an exceptional experience.
10/10 Excellent
Kundai
Voyage en famille avec de jeunes enfants
21 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kundai
Séjour de 2 nuits en mai 2024
Réponse de Sean Clancy le 21 mai 2024
Hi Kundai, thank you for taking the time to leave a review. We are thrilled to hear that you enjoyed the property's close proximity to the airport and renovations. It was a pleasure to host you and we look forward to welcoming you back again soon.
10/10 Excellent
Mandy
Voyage d’affaires
20 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mandy
Séjour de 3 nuits en mai 2024
Réponse de Sean Clancy le 21 mai 2024
Hi Mandy, thank you for taking the time to leave a review. We are delighted to hear that you enjoyed our guestrooms and amenities. It was a pleasure to host you and we hope to welcome you back to San Diego soon.
10/10 Excellent
Sandra
20 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Sandra
Séjour de 1 nuit en mai 2024
Réponse de Sean Clancy le 21 mai 2024
Hi Sandra, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon.
10/10 Excellent
Susan
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Susan
Séjour de 2 nuits en mai 2024
Réponse de Sean Clancy le 21 mai 2024
Hi Susan, thank you for taking the time to leave a review. We are delighted to hear that your stay exceeded your expectations and look forward to welcoming you back to San Diego in the future.
8/10 Bien
Martin
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Martin
Séjour de 1 nuit en mai 2024
Réponse de Sean Clancy le 21 mai 2024
Hi Martin, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay and look forward to welcoming you back to San Diego in the future. It was a pleasure to have you as a guest.
8/10 Bien
Christine, Westfield
Voyage en couple
19 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Christine
Séjour de 1 nuit en mai 2024
Réponse de Sean Clancy le 21 mai 2024
Hi Christine, thank you for taking the time to leave a review. We are pleased to hear that you had a pleasant stay and greatly appreciate your feedback. It was a pleasure to host you and we look forward to welcoming you back to San Diego in the future.
4/10 Médiocre
Deanna
Voyage en famille avec de jeunes enfants, Voyage en groupe
17 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Deanna
Séjour de 1 nuit en mai 2024
Réponse de Sean Clancy le 21 mai 2024
Hi Deanna, thank you for taking the time to leave a review. We understand your frustration and will be bringing this feedback to our staff's attention. Please do not hesitate to reach out to the Front Desk if you have any additional questions or concerns.
6/10 Satisfaisant
Joe
Voyage en couple
15 mai 2024
Les points forts : Propreté, personnel et service, équipements
Joe
Séjour de 2 nuits en mai 2024
Réponse de Sean Clancy le 16 mai 2024
Hi Joe, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration for the future. We look forward to welcoming you back to San Diego in the future.
10/10 Excellent
Calen
14 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Calen
Séjour de 1 nuit en mai 2024
Réponse de Sean Clancy le 15 mai 2024
Hi Calen, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent experience and will be taking your feedback into consideration for the future. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.
6/10 Satisfaisant
john
Voyage en couple
14 mai 2024
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
john
Séjour de 3 nuits en mai 2024
Réponse de Iris Chen le 14 mai 2024
Thank you, John, for your valuable insights. We sincerely apologize for the inconvenience caused by our ongoing construction. Regarding the service in the bar, we're disappointed to hear about your experience and will address this promptly with our team. Your feedback helps us improve, and we hope to provide a better experience on your next visit.
2/10 Horrible
Marissa
Voyage en famille, Voyage en groupe, Voyage d’affaires
13 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Marissa
Séjour de 1 nuit en mai 2024
Réponse de Sean Clancy le 13 mai 2024
Hi Marissa, thank you for taking the time to leave a review. We understand our frustration and will be bringing this feedback to our staff's attention. We hope to regain your trust and welcome you back to San Diego in the future by providing an exceptional guest experience.
4/10 Médiocre
Kym
Voyage en couple
13 mai 2024
Les points forts : Propreté
Les points faibles : Personnel et service et équipements
Kym
Séjour de 1 nuit en mai 2024
Réponse de Sean Clancy le 13 mai 2024
Hi Kym, thank you for taking the time to leave a review. We understand your frustration and will be bringing this feedback to our staff's attention. We hope to regain your trust and welcome you back in the future by proving an exceptional experience.
8/10 Bien
Jack
13 mai 2024
Les points forts : Infrastructures et conditions de l’hébergement
Jack
Séjour de 3 nuits en mai 2024
Réponse de Sean Clancy le 14 mai 2024
Hi Jack, thank you for taking the time to leave a review. We are thrilled to hear that you had an excellent stay and look forward to welcoming you back to San Diego in the future.
8/10 Bien
Adam
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Adam
Séjour de 1 nuit en mai 2024
Réponse de Sean Clancy le 16 mai 2024
Hi Adam, thank you for taking the time to leave a review. We are thrilled to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon. It was a pleasure to have you as a guest.
2/10 Horrible
Stephen
11 mai 2024
Les points faibles : Personnel et service
Stephen
Séjour de 1 nuit en mai 2024
Réponse de Sean Clancy le 13 mai 2024
Hi Stephen, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration. We hope to regain your trust and welcome you back to San Diego in the future by providing an exceptional guest experience.
10/10 Excellent
Timothy, Long Beach
Voyage en couple
9 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Timothy
Séjour de 1 nuit en mai 2024
Réponse de Sean Clancy le 9 mai 2024
Hi Timothy, thank you for taking the time to leave a review. We are thrilled to hear that you enjoyed our newly renovated guestrooms and stunning views of the Marina. We greatly appreciate your feedback and will be taking it into consideration for the future. It was a pleasure to host you and we hope to welcome you back to San Diego soon.
8/10 Bien
Hector
9 mai 2024
Les points forts : Propreté
Hector
Séjour de 1 nuit en mai 2024
Réponse de Iris Chen le 10 mai 2024
Thank you, Hector, for your review! Your feedback is valuable. If there is anything specific you enjoyed or areas we can improve upon, please do not hesitate to let us know. We look forward to welcoming you back for an even more satisfying stay!
8/10 Bien
Michael
8 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michael
Séjour de 1 nuit en mai 2024
Réponse de Iris Chen le 9 mai 2024
Thank you for your feedback, Michael! We appreciate your rating and are glad to hear that you had a positive experience. If there's anything specific you'd like to share, please feel free to reach out.
10/10 Excellent
MICHAEL
7 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MICHAEL
Séjour de 3 nuits en avril 2024
Réponse de Sean Clancy le 7 mai 2024
Hi Michael, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property and greatly appreciate the positive feedback. It was a pleasure to have you as a guest and we look forward to welcoming you back to San Diego soon.
10/10 Excellent
Tom, La Habra Heights
7 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tom
Séjour de 1 nuit en mai 2024
Réponse de Sean Clancy le 8 mai 2024
Hi Tom, thank you for taking the time to leave a review. We are thrilled to hear that you had an excellent stay and look forward to welcoming you back to San Diego soon. It was a pleasure to have you as a guest.
10/10 Excellent
Rosemarie
6 mai 2024
Rosemarie
Séjour de 2 nuits en mars 2024
Réponse de Mim Dodson le 7 mai 2024
Dear Rosemarie, thank you for taking the time to leave a review. We are pleased to hear that you had an exceptional stay and look forward to welcoming you back to San Diego soon. It was a pleasure to have you as a guest!
10/10 Excellent
rima
5 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
rima
Séjour de 3 nuits en février 2024
Réponse de Sean Clancy le 6 mai 2024
Hi Rima, thank you for taking the time to leave a review regarding your stay. We are delighted to hear that your visit exceeded your expectations and look forward to welcoming you back again soon.
8/10 Bien
Timothy, Long Beach
3 mai 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Timothy
Séjour de 1 nuit en mai 2024
Réponse de Iris Chen le 4 mai 2024
Thank you, Timothy, for your review! We're pleased that you enjoyed your room, and we sincerely apologize for the disturbances that affected your sleep. Please be assured we'll address this issue promptly to enhance our guests' overall experience. We appreciate your feedback and hope to welcome you back for a more restful stay.
10/10 Excellent
Ashley
3 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ashley
Séjour de 1 nuit en avril 2024
Réponse de Sean Clancy le 3 mai 2024
Hi Ashley, thank you for taking the time to leave a review. We are pleased to hear that you had an exceptional stay and look forward to welcoming you back to San Diego soon. It was a pleasure to have you as a guest.
10/10 Excellent
Eric
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eric
Séjour de 3 nuits en avril 2024
Réponse de Mim Dodson le 2 mai 2024
Dear Eric,Thank you for taking the time to share your experience with us! We are thrilled to hear that you had a wonderful stay with us, despite the minor issue with the refrigerator. Providing prompt and efficient service is a top priority for us, and we are delighted that our team was able to resolve the issue quickly for you.Your positive feedback is greatly appreciated, and we will be sure to share your kind words with our team. We hope to have the pleasure of welcoming you back for another fantastic stay in the future.
10/10 Excellent
amy
Voyage en couple
2 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
amy
Séjour de 4 nuits en avril 2024
Réponse de Mim Dodson le 2 mai 2024
Thank you for sharing your experience with us! We are thrilled to hear that you enjoyed exploring the area with our rental bikes and that our staff provided professional, friendly, and accommodating service throughout your stay. Providing convenient amenities and exceptional service is important to us, and we are glad we could contribute to your positive experience. We hope to be able to host you again in the future!
10/10 Excellent
Jillian
1 mai 2024
Jillian
Séjour de 1 nuit en avril 2024
Réponse de Iris Chen le 21 mai 2024
Hello Jillian,Thank you for your review! We're delighted that you enjoyed your stay with us. We look forward to welcoming you back to another memorable stay!
10/10 Excellent
Nilas
Voyage d’affaires
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nilas
Séjour de 1 nuit en avril 2024
Réponse de Mim Dodson le 1 mai 2024
Good day, Nilas, Thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are pleased to hear that your visit exceeded your expectations and look forward to welcoming you back soon. It was a pleasure to have you as a guest.Best regards,Sheraton San Diego Hotel & Marina
8/10 Bien
Troy
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Troy
Séjour de 2 nuits en avril 2024
Réponse de Mim Dodson le 1 mai 2024
Good day, Sue, Thank you for taking the time to leave a review. We understand your frustration and will be bringing this feedback to our staff's attention. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.Best regards,Sheraton San Diego Hotel & Marina
10/10 Excellent
Kevin
Voyage en couple
30 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kevin
Séjour de 1 nuit en avril 2024
10/10 Excellent
Jamie
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Jamie
Séjour de 1 nuit en avril 2024
Réponse de Sean Clancy le 29 avr. 2024
Hi Jamie, thank you for taking the time to leave a review. We are pleased to hear that you enjoyed the property and experienced exceptional guest service. It was a pleasure to host you and we look forward to welcoming you back to San Diego soon.
8/10 Bien
Huw, Woodstock
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Huw
Séjour de 1 nuit en avril 2024
Réponse de Mim Dodson le 2 mai 2024
Dear Huw, Thank you for your feedback! We are delighted to hear that you had a great and convenient stay with us. Providing a seamless and enjoyable experience for our guests is our top priority, and we are thrilled that we were able to meet your expectations. We hope to have the opportunity to welcome you back for another great stay in the future!
10/10 Excellent
Lenworth
Voyage en couple
28 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lenworth
Séjour de 3 nuits en mars 2024
Réponse de Sean Clancy le 29 avr. 2024
Hi Lenworth, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are pleased to hear that your visit exceeded your expectations and look forward to welcoming you back soon. It was a pleasure to have you as a guest.
6/10 Satisfaisant
Sue
Voyage en famille
28 avr. 2024
Les points forts : Propreté
Sue
Séjour de 1 nuit en avril 2024
Réponse de Sean Clancy le 29 avr. 2024
Hi Sue, thank you for taking the time to leave a review. We understand your frustration and will be bringing this feedback to our staff's attention. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.
6/10 Satisfaisant
Glen
Voyage en famille
22 avr. 2024
Les points forts : Infrastructures et conditions de l’hébergement
Glen
Séjour de 1 nuit en avril 2024
Réponse de Sean Clancy le 23 avr. 2024
Hi Glen, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration. The property is currently undergoing a major renovation and we would be delighted to welcome you back soon to see the completed transformation.
10/10 Excellent
Melinda
22 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melinda
Séjour de 1 nuit en avril 2024
Réponse de Sean Clancy le 23 avr. 2024
Hi Melinda, thank you for taking the time to leave a review. We are pleased to hear that you had an exceptional stay and look forward to welcoming you back to San Diego soon.
10/10 Excellent
Samuel
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Samuel
Séjour de 1 nuit en avril 2024
Réponse de Sean Clancy le 23 avr. 2024
Hi Samuel, thank you for taking the time to leave a review. We are pleased to hear that you had an excellent stay in San Diego and look forward to welcoming you back soon. It was a pleasure to host you.
8/10 Bien
Ali
Voyage en famille, Voyage d’affaires
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements
Ali
Séjour de 1 nuit en avril 2024
Réponse de Sean Clancy le 22 avr. 2024
Hi Ali, thank you for taking the time to leave a review. We understand your frustration and will be taking this feedback into consideration. It was a pleasure to host you and we hope to welcome you back to San Diego soon.
10/10 Excellent
Lisa
21 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en avril 2024
Réponse de Sean Clancy le 23 avr. 2024
Hi Lisa, thank you for choosing to stay at the Sheraton San Diego Hotel & Marina. We are thrilled to hear that you enjoyed the property and look forward to welcoming you back again soon. It was a pleasure to have you as a guest.