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Avis sur Paradise Point Resort & Spa

4 out of 5
Paradise Point Resort & Spa
1404 Vacation Rd, San Diego, CA

Avis

8,4

Très bien

Note des voyageurs de 10 (Excellent), d’après 1057 avis sur 1823." "
Note des voyageurs de 8 (Bien), d’après 361 avis sur 1823." "
Note des voyageurs de 6 (Satisfaisant), d’après 188 avis sur 1823." "
Note des voyageurs de 4 (Médiocre), d’après 120 avis sur 1823." "
Note des voyageurs de 2 (Horrible), d’après 97 avis sur 1823." "

8,6/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

ALAIN

Séjour de 1 nuit en mai 2023

8/10 Bien

Nathan

Voyage en famille
Les points forts : Propreté et confort de la chambre
Take car of the parking
Good hotel but they charge you $40/ night for the car.
Séjour de 2 nuits en août 2022

6/10 Satisfaisant

Serge

Voyage en famille
Les points forts : Équipements
Frais de stationnement excessif, option de repas et prix des repas déraisonnables, la quantité et la qualité ne valent pas le prix. Chambres rénovées mais la salle de toilette n’a pas été reconfigurée et l’espace est trop restreint.
Séjour de 3 nuits en août 2022

10/10 Excellent

Paknoosh

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I want to visit this property every month! I can’t say enough about how gorgeous the grounds are and walkable to the water.
Séjour de 1 nuit en février 2024

10/10 Excellent

Jingjing

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
We enjoyed our stay there, nice resort.
Séjour de 4 nuits en mai 2024

8/10 Bien

Yomi

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was perfect except the Clorox scent in the room.
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 9 mai 2024
Dear Yomi,Thank you for sharing your thoughts. We're happy to know you enjoyed your stay overall, and we appreciate your feedback regarding the scent in your room. We will be sure to address this promptly and hope to have the opportunity to welcome you again soon. Sincerely,Jim Gross,General Manager

10/10 Excellent

michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mai 2024

10/10 Excellent

ana del Carmen

Les points forts : Équipements et infrastructures et conditions de l’hébergement
This was a great stay. You can drive to paces or stay at the hotel. Restaurants were great. Personal and location was awesome. Def coming back again.
Séjour de 3 nuits en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Ana,Thank you for the wonderful review! We're thrilled to hear that you had a great stay and appreciate your kind words about our team. We're delighted you're planning to return, and we look forward to welcoming you back to Paradise Point Resort & Spa for another excellent experience!Sincerely,Jim Gross,General Manager

10/10 Excellent

ALLA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 1 nuit en mai 2024
Réponse de General Manager le 7 mai 2024
Dear Alla,We are so glad you chose to stay with us at Paradise Point Resort & Spa! We love to know that you enjoyed your stay with us, and we are thankful for you taking the time to leave an excellent review. We can not wait to welcome you back soon.Sincerely,Jim Gross,General Manager

4/10 Médiocre

Tsz Yan, Seattle

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024

4/10 Médiocre

Steffani

Voyage en couple
Les points faibles : Personnel et service et équipements
Since I walked foot on the property I noticed unwelcoming stares and the lack of greetings from staff. Yesterday i reported a racial profiling at the pool. Me and my fiancé was there around 11:13 and I made my complain at 12:30. The complaint included, not being serviced or acknowledged during our time at the pool. I had to ask for a menu after seeing this blond young lady deliver a menu to a caucasian family that couldn't even put their stuff down before she greeted them. The young lady was not apologetic at all after expressing my concern to her but only just to hand me a menu saying "oh huh" so I followed the chain of command. The manager said well they dont open til 12. I looked at my watch and it was 12:38. She then to say, well were you in the area. I said absolutely, jacuzzi and pool and I have video with the times. The manager applied a $50 credit for the "inconvenience". That does not fix anything and truly unacceptable. We paid over $600 to stay there and it was not paradise. Additionally, as I was checking out, I had questions about the receipt regarding the San Diego and California tourism assessment fees and the receptionist Pat explained as if I was bothering her. Very rushed. She said we are a taxed state and that's the tax, we can't get away from it, it's listed when you book. The older guy at the valet and the yoga instructor was the only two welcoming gentleman. Our service at b
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Steffani,Thank you for taking the time to leave us a review. We take pride in providing a phenomenal experience for our guests, and we value your feedback. Please reach out to us directly to discuss your experience further.Sincerely,Jim Gross,General Manager

10/10 Excellent

Lisa

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved everything about our stay. This property is very kid friendly.
Séjour de 2 nuits en avril 2024

10/10 Excellent

Juan, Brea

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love this place so amazing awesome people everyone is so friendly and the rooms are big and spacious!
Séjour de 1 nuit en mars 2024
Réponse de General Manager le 1 mai 2024
Dear Juan,Thank you for sharing your experience with us! We're thrilled you found our hotel amazing, with spacious rooms and friendly team members. Your kind words brighten our day, and we can't wait to welcome you back to Paradise Point Resort & Spa for another fantastic stay!Sincerely,Jim Gross,General Manager

2/10 Horrible

Salome

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Multiple occasions there were spiders crawling on us in the bed. There were just a lot of bugs in the room. Which made the stay uncomfortable. The bedding was also itchy on my skin.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Salome,Thank you for providing your feedback on your recent stay. We regret to hear about your experience and appreciate you bringing these issues to our attention. We take our resort's pest control efforts very seriously by maintaining a consistent and thorough pest elimination program, and we apologize for any inconvenience caused. Our team hopes to have the opportunity to welcome you back again to change your perceptions. Sincerely,Jim Gross,General Manager

6/10 Satisfaisant

holly

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was great and the rooms were clean. Very hard to navigate around property and located right beneath the path of traveling planes and makes a lot of noise.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 29 avr. 2024
Dear Holly,Thank you for staying with us and taking the time to share your thoughts. It's great to know that our friendly staff and clean, comfortable rooms added to your experience. However, we apologize for any issues with noise, and we'll consider how we can minimize this in the future. If you're in the area again, please consider coming back to see us.Sincerely,Jim Gross,General Manager

10/10 Excellent

Senaida

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024

10/10 Excellent

valeria

Les points forts : Propreté
lov it
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 26 avr. 2024
Dear Valeria,Thank you for staying with us and for your feedback. We're glad you had a five-star experience. We hope to welcome you back soon for another great stay at Paradise Point Resort & Spa.Sincerely,Jim Gross,General Manager

6/10 Satisfaisant

Ekaterina

Les points faibles : Propreté
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Kalkidan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All the added fees once you get on the property are completely unnecessary and starts your stay on the wrong foot.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Thank you for your feedback. We regret to hear about your disappointment with the fees during your stay. We always strive to be as transparent as possible regarding this matter, so we will be sure to discuss all of your feedback internally. Should you return to the area, we hope you will consider staying with us again.Sincerely,Jim Gross,General Manager

10/10 Excellent

Meredith

Séjour de 1 nuit en avril 2024

10/10 Excellent

Shisi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great for families with kids, and companies who organize outing or similar activities. Even just laying down at the beach or the pool is a decent nice experience! Just next door to SeaWorld is a plus.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 22 avr. 2024
Dear Shisi,It was our pleasure to host you at Paradise Point Resort & Spa! We are thrilled to hear you enjoyed the beach and pool and found it great for families. Thank you for your review, and we hope to see you again. Sincerely,Jim Gross,General Manager

10/10 Excellent

Alix N

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Amazing place to stay, wonderful walking around the property
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 19 avr. 2024
Dear Alix,Thank you for your kind words. We're glad you enjoyed exploring the property, and we look forward to seeing you again at Paradise Point Resort & Spa!Sincerely,Jim Gross,General Manager

8/10 Bien

Jonathan, Wilmette

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements
The staff was great and everything was very clean! The only drawback was that the bathrooms were small and dated (but again, clean!). A great place to stay given the price and location, but it would be fantastic if they had larger updated bathrooms.
Séjour de 6 nuits en mars 2024
Réponse de General Manager le 19 avr. 2024
Dear Jonathan,Thank you for choosing Paradise Point Resort & Spa and sharing your kind review. While we are sorry the bathroom didn't quite meet your expectations, we are happy you were impressed with our amazing staff, spotless accommodations, and fantastic location. We look forward to welcoming you back for many more memorable getaways.Sincerely,Jim Gross,General Manager

8/10 Bien

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

10/10 Excellent

Dayshawn

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My stay at paradise point was great! Customer service was excellent and food and drinks at barefoot were on point! Thanks again and I will be back very soon
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Dayshawn,Thank you for choosing Paradise Point Resort & Spa and for taking the time to share your five-star rating! We are delighted to hear that our friendly service and your pleasant experience at Barefoot Bar & Grill added to the enjoyment of your visit. It was a pleasure to host you, and we look forward to welcoming you back again soon for another memorable stay.Sincerely,Jim Gross,General Manager

10/10 Excellent

Teresa

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
yes
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 18 avr. 2024
Dear Teresa,Thank you so much for choosing to stay with us at Paradise Point Resort & Spa. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great! The pleasure was all ours, and we hope to welcome you back soon.Sincerely,Jim Gross,General Manager

10/10 Excellent

Kevin

Séjour de 2 nuits en avril 2024

8/10 Bien

Gita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Been staying here for years. Love the property and the peacefulness. Understanding it’s not peak season, staffing was noticeably short versus stays in the past. If you have cash, make sure to bring change. No one can make change LOL 😂
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Gita,We're proud to include you among our returning guests, and we're glad our peaceful property continues to impress you. Please come see us again soon at Paradise Point Resort & Spa!Sincerely,Jim Gross,General Manager

6/10 Satisfaisant

Amanda

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room quality was bad, sheets were bad, the room itself was dirty.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Amanda,Guest satisfaction means everything to our team, so while we thank you for being our guest and sharing your feedback, we are very disappointed to see that you were not pleased with your stay. Feedback helps us make effective changes, so we will be sure to review your comments with our team to ensure our accommodations are comfortable and spotless. We're grateful for your time and look forward to welcoming you back and impressing you further.Sincerely,Jim Gross,General Manager

10/10 Excellent

Tanya

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Came here to celebrate my husband's birthday. We had such a an amazing,fun and relaxing time. Can't wait to come back!
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Tanya, Thank you for choosing our resort to celebrate your husband's birthday! We're thrilled to hear that you had an amazing, fun, and relaxing time with us. Your kind words mean the world to us, and we can't wait to welcome you back for another wonderful stay. Here's to many more memorable celebrations with us!Sincerely,Jim Gross,General Manager

8/10 Bien

Veronica, San Diego

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The grounds are beautiful. The rooms are comfortable & spacious, the free in room coffee is great too. My only complaints are the daily resort & parking fees and the prices at Barefoot being way too much.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Veronica,It was a pleasure to host you at Paradise Point Resort & Spa. Situated on beautiful Mission Bay, our resort features tropical gardens and tranquil lagoons. Although we understand your thoughts on our fees, these details have been published online so you can review the information before making a reservation. Additionally, please know that our resort fee includes high-speed wireless internet, unlimited use of five pools and the fitness center, and recreation activities like tennis, basketball, mini golf, and lawn games. Our team looks forward to welcoming you back in the future. Sincerely,Jim Gross,General Manager

10/10 Excellent

Jeremy

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was on point. Grounds are lush with visitation and we'll kept.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Jeremy,It was such a pleasure to welcome you to Paradise Point Resort & Spa! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our idyllic setting is always appreciated as well! Thank you for your perfect rating, and we hope you return soon. Sincerely,Jim Gross,General Manager

10/10 Excellent

Jose

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Love it
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 16 avr. 2024
Dear Jose,Thank you for sharing your short yet wonderful five-star review. We are delighted you had such a wonderful stay and look forward to welcoming you back to Paradise Point Resort & Spa again soon.Sincerely,Jim Gross,General Manager

10/10 Excellent

Carole

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excellent surroundings with great amenities!
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Carole,We loved hosting you at Paradise Point Resort & Spa. It's wonderful that our resort amenities and beautiful location on tranquil Mission Bay helped create a memorable experience for you. Please join us again soon!Sincerely,Jim Gross,General Manager

8/10 Bien

Idris

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 Excellent

Tracie

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They have 3 food places on site, the outside bar staff was great, the indoor restaurant staff didn’t pay attention to our existence, nor did they greet us, they acted like my husband and I weren’t there demographic so we didn’t matter, again the two bar staff we encountered outside were friendly, attentive and took our food orders, I do not drink but they still took care of us.
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Tracie,Thank you for taking a moment to leave a review. It was a pleasure having you as our guest recently, and we are happy to hear that our outside bar team took great care of you and your husband. However, we regret falling short of providing memorable hospitality all around, and we'll be sure to share your feedback internally to ensure the necessary adjustments are made promptly. We look forward to welcoming you back in the future for a seamless stay that reflects our true spirit of service. Sincerely,Jim Gross,General Manager

10/10 Excellent

Lara

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a nice stay
Séjour de 2 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Lara,It was such a pleasure to welcome you to Paradise Point Resort & Spa! We are delighted you thoroughly enjoyed your experience. Thank you for your perfect rating, and we hope you return soon!Sincerely,Jim Gross,General Manager

10/10 Excellent

Henrik

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wonderful place for family fun. Friendly staff and nice pools
Séjour de 5 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Henrik,Thank you so much for the five-star review. We're so happy you and your family enjoyed our warm hospitality and relaxing amenities. It was a pleasure having you join us at Paradise Point Resort & Spa, and we hope you'll visit us again soon!Sincerely,Jim Gross,General Manager

2/10 Horrible

Basia

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff was kind and responsive. The property itself wasn’t worth the price. I had to be switch rooms due to an ant infestation; then the new rooms keypad broke. For the amount I paid I expected a much better property
Séjour de 3 nuits en avril 2024
Réponse de General Manager le 15 avr. 2024
Dear Basia,Thank you for taking a moment to review your recent experience. We are pleased our hospitable team left a memorable impression on you; however, we regret your disappointment with your overall stay. Rest assured, our prices are competitive for our area— though we'll be sure to share your feedback internally to ensure our high standards are met, and any necessary adjustments or repairs are made promptly. Take care, and we wish you safe travels.Sincerely,Jim Gross,General Manager

10/10 Excellent

Julie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the pools and other amenities. We were not there long enough to enjoy all that was offered but would definitely recommend this resort
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 11 avr. 2024
Dear Julie,Thank you so much for choosing to stay with us at Paradise Point Resort & Spa. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. It's great to read you were able to take advantage of some of our plentiful amenities. The pleasure was all ours, and we hope to welcome you back soon so that you may enjoy all that our tremendous resort has to offer.Sincerely,Jim Gross,General Manager

8/10 Bien

Chantelle

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We've stayed at Paradise Point three times now with our family of 5. It's a perfect destination for kids: they have a number of fantastic pools that are super family-friendly, fish ponds with ducks and massive koi (and they also provide food for the kids at the front desk!), and really gentle beaches that are great for dipping toes, building sand castles and not having to worry about gigantic waves! We have always stayed at the Bayside Bungalow, which is a separate cottage right on the beach. It has a living room with a small dining table, kitchenette and a separate bedroom with King Size bed and lots of space. The cons: they really nickel and dime you which can get exhausting, especially after you've spent a few hundred on a room. There is a daily resort fee ($40) daily parking ($40), so you're hit with nearly another $100 in daily rates. When you order room service or at the bar, they also don't make it clear what is a tip vs. service fee (and no one seemed to be able to explain the difference! You obviously want to tip your waitress or bartender, but you don't want to end up paying $20 for a can of beer!) Overall, it's a destination we keep coming back to. It's super central to a number of attractions in San Diego, and when you don't feel like being a tourist, it's a great place to come back to and relax. Just be prepared for some hidden fees, especially if you're ordering food.
Séjour de 4 nuits en avril 2024
Réponse de General Manager le 11 avr. 2024
Dear Chantelle,We were delighted to welcome you and your family back to Paradise Point Resort & Spa during your most recent stay! It's wonderful to hear you had another enjoyable experience and that you appreciated our beautiful beaches and pools, as well as the fully equipped Bayside Bungalow. However, we're sorry you are disappointed with some of the fees associated with your stay. Please know that these are posted online to ensure guests are aware prior to arrival, but we do value your feedback. We're grateful for your comments, and we hope to have the opportunity to welcome you back soon for another terrific getaway.Sincerely,Jim Gross,General Manager

6/10 Satisfaisant

Alicia

Les points forts : Propreté
Séjour de 5 nuits en avril 2024

10/10 Excellent

Alan M

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Convenient location for beach and attractions
Séjour de 8 nuits en mars 2024
Réponse de General Manager le 11 avr. 2024
Dear Alan,Thank you for choosing Paradise Point Resort & Spa for your recent stay. We're delighted you enjoyed our prime location and had the chance to explore the beautiful beach and attractions while you were in the area. It was a pleasure to welcome you to our resort, and we look forward to seeing you again for another terrific experience.Sincerely,Jim Gross,General Manager

8/10 Bien

Antonio

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
It was overall a great experience. We loved how away from everything we were but at the same time very close to all the other attractions we wanted to see. We will definitely be back.
Séjour de 4 nuits en mars 2024
Réponse de General Manager le 11 avr. 2024
Dear Antonio,Thank you for sharing your experience at Paradise Point Resort & Spa! We're delighted to hear that you had a tremendous experience with us and appreciated the balance of being away from the hustle and bustle while still being close to the attractions you wanted to visit. We look forward to welcoming you back for another wonderful stay in the future!Sincerely,Jim Gross,General Manager

10/10 Excellent

Lisa

Séjour de 1 nuit en avril 2024
Réponse de General Manager le 1 mai 2024
Dear Lisa,It was such a pleasure to welcome you to Paradise Point Resort & Spa! We are delighted to know you thoroughly enjoyed your recent stay, and we appreciate you mentioning our family-friendly atmosphere. Thank you for your perfect rating, and we hope you return soon!Sincerely,Jim Gross,General Manager

4/10 Médiocre

La'Sondra

Voyage en groupe
Les points forts : Équipements et infrastructures et conditions de l’hébergement
I could tell our room hadn't been used in a while by the amout of cobwebs and dust.The personal bonfire experience was amazing and something I would definitely recommend. The only issue we received was when we turned on the heater to our room because it was 49 degrees, the heater began to smoke and set of the fire alarm. The room smelled like something was burning, we panicked, turned everything off and notified the front desk. His response to me was was very dismissive and rude. Because the technician had already went home for the day, he offered was to take the batteries out of our smoke detector and bring us extra blankets. I replied to him that I didn't feel safe in a room without a smoke detector and a burning heater. A guy did show up and he informed me to just let it run because it hasn't not been used in a while. We were too scared to turn it back on so we suffered the cold doubled blanketed in a almost $800 a night room like we were at a Motel 6. My best friend, whose birthday we were celebrating thought that it may have been the carbon monoxide detector and didn't want to stay the night. Her father drove in from a neighboring city to personally come and check. When i checked out, the note on the account was that me and my guest were smoking Marijuana in our beach side bungalow with patio and access to a private section of the beach at our front door. I was beyond appalled, embarrassed, and in tears. I have stayed here before but Im not sure if will stay here again.
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 9 avr. 2024
What you have described is far from the experience we want our guests to have. Firstly, please know that the safety of our guests is our number one priority. We will be sure to have our maintenance team look into your comments further and make improvements where necessary. In addition, we apologize for any disappointment in the service you received during your visit, as we always strive to provide our guests with the best experience possible. Please consider reaching out to us offline so that we can gather more information regarding the experience you described and better assist you. Thank you, and we hope to hear from you soon. Sincerely,Jim Gross,General Manager

6/10 Satisfaisant

CLIVIA

Séjour de 3 nuits en mars 2024

6/10 Satisfaisant

mary

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
we had ants when we arrived at our room. renovation to place is needed. pretty scenery
Séjour de 1 nuit en avril 2024
Réponse de General Manager le 9 avr. 2024
Dear Mary,We always appreciate hearing from our guests, and we're glad you enjoyed the gorgeous scenery. However, we apologize for any concerns about unwelcome visitors. We will relay these matters to our team immediately to ensure that our high standards of cleanliness are being met. Should you be in the area again, please come back to see us for a stay that is sure to go above and beyond your expectations.Sincerely,Jim Gross,General Manager

10/10 Excellent

Xeno

Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Ashley, seattle

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 7 nuits en mars 2024