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Avis sur Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel

4 out of 5
Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel
509 9th Ave, San Diego, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 554 avis sur 1004." "
Note des voyageurs de 8 (Bien), d’après 243 avis sur 1004." "
Note des voyageurs de 6 (Satisfaisant), d’après 117 avis sur 1004." "
Note des voyageurs de 4 (Médiocre), d’après 50 avis sur 1004." "
Note des voyageurs de 2 (Horrible), d’après 40 avis sur 1004." "

8,8/10

Propreté

8,8/10

Personnel et service

8,0/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Mario

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Les installations commence à montré du vieilissement. Ils vont devoir être modernisées.
Séjour de 5 nuits en août 2023
Réponse de Erica le 11 sept. 2023
Thank you for staying with us and for your feedback!

10/10 Excellent

Josee

Séjour de 1 nuit en juin 2023
Réponse de David C le 8 juin 2023
Thank you so much for staying with us and for taking the time to leave your feedback. I hope we get to welcome you again soon!Best,

10/10 Excellent

Nancy

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Le quartier
Séjour de 6 nuits en septembre 2022

8/10 Bien

Ilyana

Voyage en famille
Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Séjour de 1 nuit en janvier 2022
Réponse de Ghassan.H le 7 janv. 2022
Thank you for your respond

8/10 Bien

Thomas, Los Gatos

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice decor between the 405 and a noisy street.
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Thomas, it's great to hear that you appreciated the unique decor at Hotel Indigo San Diego-Gaslamp Quarter. We trust that our prime location provided easy access, despite some passing noise. We hope to welcome you back for another visit soon.

10/10 Excellent

Craig M.

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed the weekend for my wifes birthday and to attend Padres game Friday & Saturday night. The staff was extremely friendly and informative. Rooms were great and location was perfect as we only had 1 block to stadium. This is where we will continue to stay when attending Padres games.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Craig, it's wonderful to hear that you had such a delightful stay at Hotel Indigo San Diego-Gaslamp Quarter. We're thrilled to know that our team members extended their warm hospitality and the location was ideal for attending the Padres games. Hearing that you plan to stay with us when attending future games is the highest compliment. We look forward to welcoming you back.

10/10 Excellent

Julia

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is colorful and happy and well decorated with interesting art. The rooftop bar is absolutely great.
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Julia, thank you for sharing your delightful experience at the Hotel Indigo San Diego-Gaslamp Quarter. We're thrilled you found our decor appealing and our art fascinating. It's wonderful to hear you especially loved the rooftop bar. We're excited to welcome you back on your next visit to San Diego for another great experience!

10/10 Excellent

Laurie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Laurie, thank you for your superb feedback. It's wonderful to hear that your experience at Hotel Indigo San Diego-Gaslamp Quarter went smoothly. We appreciate your brief yet impactful comment. The team and I look forward to hosting you again in the future. Safe travels!

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clean! Modern! Wonderful! Parking can be troublesome on some weekends, but we had a nice time.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
David, thank you for sharing your enjoyable experience at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel. We are thrilled that you appreciated our cleanliness and contemporary ambiance. We have noted your feedback about the parking situation on busy weekends and continuously strive to enhance guests' experience. We look forward to welcoming you back for another lovely stay.

10/10 Excellent

Paula

Voyage en couple
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Great rooms. Convenient location. The majority of the staff was great.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 10 avr. 2024
Paula, thank you for sharing your positive feedback. It's wonderful to hear that you enjoyed the well-appointed rooms and convenient location at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel. We're also pleased to hear that our team members made a positive impression. We're looking forward to welcoming you back in the future.

10/10 Excellent

Dianna

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I really enjoyed the fact that the hotel is within walking distance of Petco Park. The restaurant at the hotel was fantastic too!
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 2 avr. 2024
Dianna, it's wonderful to know that you had an enjoyable stay at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel. We're thrilled that our proximity to Petco Park was beneficial for you and that you found the dining experience to be fantastic. We eagerly await your next visit!

10/10 Excellent

Kyle John

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The facility was clean and well kept. Short walk to a lot of restaurants and entertainment including a very short walk to Petco park.
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Kyle, thank you for sharing your delightful experiences at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel. We're thrilled to hear that our prime location provided easy accessibility to numerous restaurants, entertainment venues, and Petco park. With cleanliness being a top priority at our hotel, your positive feedback is indeed appreciated. We look forward to serving you on your next visit to the Gaslamp Quarter.

4/10 Médiocre

Galena

Voyage en couple
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
The main reason I selected this hotel was for the ruff top bar. When I checked in, I was informed it was closed until 4/2. Wish I was notified before booking.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
Galena, we sincerely apologize for the unexpected changes to our amenities during your stay, specifically regarding the rooftop bar. Typically, we aim to notify our guests as soon as we receive any significant alterations to our facilities. Your feedback is useful and will contribute to improving our communication about any changes. We hope you will consider giving us the opportunity to better serve you in the future.

8/10 Bien

Norma A

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
xx
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 29 mars 2024
Norma, thank you for your feedback on your stay at Hotel Indigo San Diego-Gaslamp Quarter. We're pleased to note that your experience was satisfactory. Should you have any specific recommendations for improvement, we'd be glad to hear them. We look forward to welcoming you back in the future.

10/10 Excellent

Celia

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My family loved it
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 25 mars 2024
Celia, it's wonderful to hear that you and your family enjoyed your experience at Hotel Indigo San Diego-Gaslamp Quarter! It's always heartwarming to learn when families have memorable stays with us. We eagerly await your next visit.

8/10 Bien

Dana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s close to everything. Everything is walking distance. But the parking at the hotel is pretty Pricey
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 19 mars 2024
Dana, it's wonderful to hear that you enjoyed Hotel Indigo San Diego-Gaslamp Quarter's convenient location, right in the heart of all the action. Concerning the expense associated with parking, it is admittedly competitive with the current market rates in our area. Nonetheless, on your next visit, our team members would be more than happy to assist you in exploring different parking options nearby. We hope to see you again soon.

10/10 Excellent

Carlos

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 26 févr. 2024
Carlos, it's great to see your high rating for Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel. Thank you for taking the time to share it. We eagerly look forward to your next visit.

8/10 Bien

Carmen

Séjour de 5 nuits en février 2024
Réponse de Customer Service le 20 mars 2024
Carmen, thank you for choosing Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel. Your good rating is appreciated and we earnestly look forward to serving you again.

10/10 Excellent

Donna

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely hotel. The staff were friendly and helpful. Loved the bar and awesome bartender!
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 24 févr. 2024
Donna, thank you for taking the time to share your wonderful experience at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel. It's brilliant to read that our team members made you feel welcomed and supported throughout your stay, and that you particularly enjoyed our bar facilities and experienced our awesome bartending service. We appreciate your feedback and hope to host you again in the future.

4/10 Médiocre

Alex

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
They wouldn’t let us change our room temperature. Our room was simply too hot. We asked for a late checkout and they wanted to charge us a “hefty fine” for an additional 30 minutes.
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 22 févr. 2024
Alex, we're genuinely sorry to hear that you did not have an entirely satisfactory experience during your stay. We certainly understand how important a comfortable room climate is for our guests and we aim to accommodate any requests that contribute to their comfort. It's unfortunate that the temperature didn't meet your preferences. At the same time, please understand that our late check-out policy is predetermined, albeit, with the intention of ensuring everyone's convenience and a smooth transition for incoming guests. We truly appreciate your feedback and we're already working on incorporating improvements. Your comfort and satisfaction remain our top priorities.

10/10 Excellent

Edward

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location and neighborhood. Safe and with convenient stores and restaurants.
Séjour de 4 nuits en janvier 2024
Réponse de Customer Service le 9 févr. 2024
Edward, thank you for your superb feedback. We're thrilled to hear you found the location of Hotel Indigo San Diego-Gaslamp Quarter to be perfectly placed amidst a safe neighbourhood with easy access to stores and dining options. We hope to welcome you back soon for another exceptional experience.

8/10 Bien

Anne C

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff were always very friendly and helpful. Sara and Mario were great bartenders and servers. Only upgrade would be to have one or two more during the happy hour times to help with the service of drinks and food being ordered. Really enjoyed our stay!
Séjour de 4 nuits en février 2024
Réponse de Customer Service le 7 févr. 2024
Anne, thank you for sharing your appreciation of the kind service provided by Sara and Mario at Hotel Indigo San Diego-Gaslamp Quarter. We value your suggestion about enhancing our team's capacity during happy hour and will take it into consideration. It's delightful to hear that you thoroughly enjoyed your stay with us. We hope to have the pleasure of welcoming you back in the future.

8/10 Bien

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel Indigo good but could be better!
The rooms are cleaned and spacious but the walls are thin. Customer service is great but could be better if they provided other options for parking versus valet. I don't know about you but $59 dollars a night for parking is crazy. When you could park on 6th and K or 7th and Market garage parking etc...for $15 dollars for the entire day. Just my two scents!
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 2 févr. 2024
Robert, it's great to hear that you appreciated the cleanliness and ample space of our rooms at Hotel Indigo San Diego-Gaslamp Quarter. We are glad our customer service met your expectations and we thank you for your suggestions about alternative parking options. We always strive to enhance our guest experience and will certainly consider your feedback for future improvements while keeping in mind convenience and accessibility. We hope to welcome you back soon.

6/10 Satisfaisant

Cecile

Séjour de 4 nuits en janvier 2024
Réponse de Customer Service le 20 mars 2024
Cecile, it appears that your stay at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel, did not entirely meet your expectations. Your rating alone indeed tells a story and we are committed to understanding better and improving. We encourage you to provide us additional feedback for focused improvements. We’d love another opportunity to serve you better on your next visit to San Diego.

10/10 Excellent

Robert R

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tuesday night the restaurant had a disruptive person that caused issues that the staff and management handle with high level of professionalism and it ended with person leaving the property.
Séjour de 3 nuits en janvier 2024
Réponse de Customer Service le 25 janv. 2024
Robert, thank you for choosing Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel, for your recent stay. It's wonderful to hear that you recognized our team members' ability to address and solve issues with professionalism. We strive to maintain a calm and welcoming atmosphere for valued guests like you. We look forward to welcoming you back in the future.

10/10 Excellent

Roxanne

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 24 janv. 2024
Roxanne, thank you for your splendid rating! At Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel, we strive to provide an excellent service to all our guests. We're thrilled you enjoyed your stay and we look forward to welcoming you back on your next visit.

10/10 Excellent

Alejandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 25 janv. 2024
Thank you for the wonderful rating, Alejandra!It's fantastic you enjoyed your time at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel so much! We look forward to hosting you again soon for another amazing experience!

8/10 Bien

Charles

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 22 janv. 2024
Charles, thank you for providing us with a rating. We're glad to see you had an enjoyable stay at Hotel Indigo San Diego-Gaslamp Quarter! We continually strive for excellence and your rating motivates us to keep enhancing our guest experience. We look forward to the opportunity of welcoming you back in the future.

10/10 Excellent

Pamela, Reston

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Eclectic design, comfortable room, friendly staff, delicious food.
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 22 janv. 2024
Pamela, thank you so much for sharing your experience at Hotel Indigo San Diego-Gaslamp Quarter. We're thrilled to hear that our unique design, comfort of your room and culinary delights met your approval. Your kind words about our team members really mean a lot to us. We're excited to welcome you back in the future.

8/10 Bien

Linda

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
We had a great experience. The hotel was clean and the staff was very friendly. We would definitely return.
Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 18 janv. 2024
Linda, it's wonderful to hear about your positive experience at Hotel Indigo San Diego-Gaslamp Quarter! We're thrilled that you enjoyed our well-kept surroundings and exceptionally friendly team members. Your eagerness to visit again is the highest compliment! We're looking forward to welcoming you back in the near future.

10/10 Excellent

Deborah

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 17 janv. 2024
Deborah, we're delighted you enjoyed your time at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel. We appreciate your perfect rating on Hotels.com and we hope to welcome you back soon for another memorable experience.

10/10 Excellent

Jayme

Séjour de 1 nuit en janvier 2024
Réponse de Customer Service le 16 janv. 2024
Thanks for the outstanding rating, Jayme!We're delighted your time at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

8/10 Bien

??

Voyage en famille
Les points forts : Propreté et personnel et service
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Hotel Indigo San Diego-Gaslamp Quarter appreciates your rating! We're pleased that your stay with us left an overall positive impression. We hope to welcome you back in the near future for an even more delightful experience.

6/10 Satisfaisant

Cory

Les points forts : Propreté
Not a bad hotel but they were doing very loud construction from 9-5pm - I had tried to rest but it was noisy. They moved me to another room ;after asking if I had tidied up” and the new room was also loud. This should have been disclosed up front honestly. There is also a mandatory $25 “resort fee” per day which wasn’t brought up into I paid. It was kind of misleading. Overall the room was nice and decent location near the stadium. I doubt I’d go back but it could have been worse
Réponse de Customer Service le 13 janv. 2024
Cory, thank you for your feedback on your recent stay. We're sorry that the noise levels during certain hours didn't meet your expectations. Our primary aim is to provide a comfortable and tranquil atmosphere to our guests. We're also regretful to hear about any confusion regarding the resort fee, as transparency with our guests is of utmost importance. On a brighter note, we're glad you appreciated the room and the location. Your feedback has been taken seriously and improvements are being worked on. While we understand you have hesitations about returning, we would love the chance to provide you a more serene stay experience in the future.

10/10 Excellent

Arnold

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Customer Service le 13 janv. 2024
Thank you for the fantastic rating, Arnold!It's outstanding you had such a wonderful experience at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

Aaron

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Comfortable hotel with a good view. Was very clean and would book again.
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 13 janv. 2024
Aaron, it's delightful to know you enjoyed your stay at Hotel Indigo San Diego-Gaslamp Quarter. We're pleased to hear that you found the hotel comfortable and clean with a good view. We're eagerly awaiting your return for another memorable stay. Thank you for your kind words.

10/10 Excellent

Francisco, Simi Valley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Value. Friendly staff. Nice rooms. Comfy beds and showers. Nice bar with friendly bartenders and great cocktails. Great location
Séjour de 3 nuits en décembre 2023
Réponse de Customer Service le 31 déc. 2023
Francisco, it's delightful to hear about your remarkable experience at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel. It's pleasing that you recognized the excellent value we present and felt comfortable with our bedroom amenities. We take pride in our dedicated team members at the bar, and it thrills us you enjoyed their crafted cocktails. We appreciate your acknowledgment of our prime location too. We're looking forward to hosting your stay once again in the future.

8/10 Bien

Lauren

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was construction going on from around 0800-1600 daily. It was very loud. I appreciated housekeeping giving fresh towels daily. Comfortable beds.
Séjour de 7 nuits en décembre 2023
Réponse de Customer Service le 28 déc. 2023
Lauren, it's good to hear that you found the beds at Hotel Indigo San Diego-Gaslamp Quarter comfortable and the daily replenishment of fresh towels helpful. We understand that the ongoing construction may have caused a bit of disturbance during your stay, and we sincerely apologize for this. Your understanding and patience is genuinely appreciated, and we hope that this did not overshadow your overall stay. Looking forward to seeing you again in the near future.

10/10 Excellent

Christine, Glendale

Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 27 déc. 2023
Christine, it's wonderful to hear that your stay at Hotel Indigo San Diego-Gaslamp Quarter met your expectations! Seeing such positive ratings communicates to us that we're achieving our goal of providing excellent guest experiences. We hope to have the opportunity to welcome you back soon!

10/10 Excellent

Edwin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Keep up the great work 👍, Well Done.
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 23 déc. 2023
Edwin, thanks for sharing your encouraging comments. The team at Hotel Indigo San Diego-Gaslamp Quarter works diligently to provide a wonderful experience for our guests, and we're thrilled to hear that you enjoyed your stay. We look forward to welcoming you back in the future!

10/10 Excellent

Belen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 19 déc. 2023
Belen, thank you for your 5-star rating on Expedia. We're delighted your stay at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel met your expectations. We hope to welcome you back for another incredible experience soon.

8/10 Bien

Doug

Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 19 déc. 2023
Doug, it's heartening to see that you had a good stay at Hotel Indigo San Diego-Gaslamp Quarter. Your rating illustrates your enjoyable experience with us. We're looking forward to your future visits and strive to provide an even better experience next time.

8/10 Bien

Angie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en décembre 2023
Réponse de Customer Service le 18 déc. 2023
Angie, thank you for rating your stay at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel. We're excited to hear that you had a good experience with us. We hope to see you again in the future for an even better experience.

10/10 Excellent

raymond

Séjour de 4 nuits en décembre 2023
Réponse de Customer Service le 13 déc. 2023
Raymond, it's wonderful to hear that you had a great experience at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel. Our team strives to provide the best service and we appreciate your recognition. We hope to welcome you back in the future. Enjoy your day!

10/10 Excellent

Jeffrey A

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement
Excellent place to stay!
Séjour de 1 nuit en décembre 2023
Réponse de Customer Service le 5 déc. 2023
Jeffrey, it's great to see that you had an excellent stay at Hotel Indigo San Diego-Gaslamp Quarter! We're truly thankful for your praises and look forward to having you back soon.

6/10 Satisfaisant

Marlena

Voyage en famille
Les points forts : Propreté et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Customer Service le 6 déc. 2023
Marlena, it seems you had a neutral experience during your recent stay with us. We're striving to offer a great hospitality experience and your feedback is essential. If possible, could you share your detailed experience so we can understand how we may further enhance our services for future visits? Thank you for your time.

10/10 Excellent

Robin, Brooklyn

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel and restaurant/bar staff were very welcoming, friendly and accommodating.
Séjour de 3 nuits en novembre 2023
Réponse de Customer Service le 5 déc. 2023
Robin, we're thrilled to learn about your exceptional experience at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel. It delights us to hear you found our team members welcoming and accommodating. Thank you for taking the time to share your feedback, and we can't wait to welcome you back in the future.

8/10 Bien

Ryan

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Beautiful rooms. Very conveniently located near Gaslamp District. Only negative was the noise from the other rooms. We could hear everyone else's TV's until midnight-1am each night.
Séjour de 2 nuits en novembre 2023
Réponse de Customer Service le 5 déc. 2023
Ryan, we're delighted you admired our rooms and found Hotel Indigo San Diego-Gaslamp Quarter's location convenient. We're sorry, however, to hear about the disturbance due to noise. We understand the importance of a peaceful environment and hope this didn't overshadow the positive aspects of your visit. We hope to welcome you back soon for a more serene stay.

10/10 Excellent

Joseph

Les points forts : Propreté, personnel et service, équipements
Séjour de 1 nuit en novembre 2023
Réponse de Customer Service le 16 déc. 2023
Thank you for the 5/5 rating, Joseph!It's excellent you enjoyed your time at Hotel Indigo San Diego-Gaslamp Quarter, an IHG Hotel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Alexander

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de Erica le 26 nov. 2023
Thank you for your feedback!