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Avis sur Embassy Suites by Hilton San Diego Bay Downtown

4 out of 5
Embassy Suites by Hilton San Diego Bay Downtown
601 Pacific Hwy, San Diego, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 680 avis sur 1087." "
Note des voyageurs de 8 (Bien), d’après 207 avis sur 1087." "
Note des voyageurs de 6 (Satisfaisant), d’après 89 avis sur 1087." "
Note des voyageurs de 4 (Médiocre), d’après 53 avis sur 1087." "
Note des voyageurs de 2 (Horrible), d’après 58 avis sur 1087." "

9,0/10

Propreté

8,8/10

Personnel et service

8,6/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,8/10

Écoresponsabilité

Avis

10/10 Excellent

samer

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Très bien
Séjour de 3 nuits en mai 2024
Réponse de Melissa le 26 mai 2024
Hello, thank you so much for your positive review and we hope to host you again on your next visit to San Diego!

10/10 Excellent

Melanie

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Proximite de tout, J'aurais aimee une piscine exterieur
Séjour de 6 nuits en août 2022
Réponse de Hotel Management le 6 sept. 2022
Nous apprécions vraiment que vous preniez le temps de partager votre évaluation avec nous. Ce fut un plaisir de vous accueillir en tant qu'invité et nous sommes ravis que vous ayez pleinement apprécié votre séjour ! Nous espérons vous revoir bientôt.

8/10 Bien

Orama

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bel hôtel, propre, avec personnel accueillant. Chambre correcte pour 6 personnes, le canapé lit mériterait un meilleur matelas. Apéritif à volonté offert tous les soirs. Petit déjeuner correct mais un peu long niveau service. Piscine propre, et bel espace fitness toujours impeccable. Tarif du parking excessif probablement du à l'emplacement de l'hôtel (les clients de l'hôtel paient le même tarif que les clients extérieurs).
Séjour de 6 nuits en décembre 2021
Réponse de Courtney le 5 janv. 2022
Merci beaucoup d'avoir pris le temps d'évaluer notre hôtel. Je suis content que vous ayez trouvé l'hôtel propre et votre chambre arrangeante. Je suis désolé d'apprendre que vous avez eu des problèmes avec le service de canapé-lit et petit-déjeuner et je ferai part de vos plaintes à nos directeurs d'entretien ménager et de restauration. Nos tarifs de stationnement sont un peu plus élevés puisque nous sommes au centre-ville, mais nous offrons une remise de 10 $ par nuit aux membres Hilton Honors Rewards. Je m'excuse si vous n'avez pas été informé de cette réduction et j'espère que nous aurons l'occasion d'accueillir à nouveau votre famille.

10/10 Excellent

Syed

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking was expensive
Séjour de 2 nuits en mai 2024

10/10 Excellent

nate, redlands

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The location was great. However the breakfast was even better.
Séjour de 1 nuit en mai 2024
Réponse de Melissa le 26 mai 2024
Hello, thank you so much for your positive review and we hope to host you again on your next visit to San Diego!

10/10 Excellent

Daiyin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I felt warmly welcomed by the staff. I came to San Diego to celebrate my anniversary, and the staff helped me upgrade my room. I really love the sea view from my room window. Thank you so much! They also wrote some kind words to us and left a box of macarons, which is my favorite dessert!
Séjour de 3 nuits en mai 2024
Réponse de Isabel le 26 mai 2024
Thank you for choosing our hotel for your anniversary! We appreciate your feedback and look forward to your next stay with us!

10/10 Excellent

Julia

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed here for 7 days with our 15 month-old and had the best time! The suites are perfect for travel with a toddler- the living room means you can hang out after their bedtime, which was awesome. The rooms were super clean. We found the staff to be super helpful and kind. From the valet to the front desk to housekeeping, just really pleasant and helpful people! Erica was so kind to my son at (free) breakfast, Estefania was really awesome at the front desk, the awesome bartenders at happy hour, I could go on and on. The area leaves a little be desired but very close to Seaport Village which has lots of places to eat/ drink, as well as the ocean. Would definitely recommend staying here as a family!
Séjour de 7 nuits en mai 2024
Réponse de Melissa le 25 mai 2024
Thank you so much for your positive feedback and we look forward to hosting you again on your next visit to San Diego!

10/10 Excellent

Jennifer, Carlsbad

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Super quick and seamless check in. Great communication from front desk. So incredibly friendly. Hotel remodel is clean, fresh, and modern. Great size of rooms especially compared to local competitors. Corner room with bay view is the way to go.
Séjour de 1 nuit en mai 2024
Réponse de Melissa le 25 mai 2024
Thank you so much for your positive feedback and we look forward to hosting you again on your next visit to San Diego!

6/10 Satisfaisant

Mike

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
The place was immaculate. The front desk was slow and not well organized. They were polite, but provided "canned" responses for questions asked. Not too sincere. The breakfast crew was wonderful. From the friendly chefs to the incredibly polite and humble Donna that cleared our table. The morning valet needs help. He was scrambling to keep up.
Séjour de 2 nuits en mai 2024
Réponse de Isabel le 23 mai 2024
Thank you for choosing our hotel for your stay. We appreciate your feedback!

10/10 Excellent

Christina

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely a great place to stay if you are visiting to catch a baseball game at Petco Park. Everything is in walking distance, the Midway is across the street, tons of restaurant options, DoorDash friendly. The best part was the customer service and the assistant manager of the hotel, Curtis Presley. He went beyond and above helping us out with navigating San Diego. Curtis and the entire staff of Embassy Suites are really amazing and really help people with disabilities and making you feel welcomed. This is a place we will stay every time we come out to San Diego because of our experience. Also, they have amazing breakfast options that are complimentary. If you stay in a suite you are given $25.00 dollars a day to spend at their gift shop, restaurant, or any other place on their hotel. Thank you Curtis and Embassy Suites for making our stay so wonderful!!
Séjour de 2 nuits en mai 2024
Réponse de Melissa le 20 mai 2024
Thank you so much for this positive feedback and will ensure Curtis is aware of his shoutout! We hope to host you again on your next visit to San Diego!

10/10 Excellent

Alejandra

Les points forts : Propreté, personnel et service, équipements
Staff were extremely nice especially in the lobby and food area.
Séjour de 2 nuits en mai 2024
Réponse de Isabel le 18 mai 2024
Thank you for choosing out Hotel for your stay. We do appreciate your feedback!

10/10 Excellent

JoAnne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Close to shopping and eating
Séjour de 4 nuits en avril 2024
Réponse de Isabel le 16 mai 2024
Thank you for choosing our Hotel. We appreciate your feedback!

10/10 Excellent

Lora

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Its the best hotel for staying in SAN Diego
Séjour de 1 nuit en mai 2024
Réponse de Isabel le 16 mai 2024
Thank you for choosing our Hotel. We appreciate your feedback!

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Great hotel within walking distance from USS Midway, Seaport Village, Santa Fe train Depot and of course the waterfront. Hotel is a little dated but the staff does a great job keeping facilities clean and stocked. We love the free breakfast and evening happy hour! As a family of 5, the sleeping arrangements work well for us with two beds and a sofa bed. We love having seaport village close as the kids love the little shops, eating ice cream and looking at the cool ships. The Puesto is across the street and you have Cheesecake Factory and a couple of other higher end restaurants so not a lot to choose from with restaurants but you do have more choices inside Seaport village that are a little cheaper. They do have valet service that’s mandatory and will set you back $55 a night but the staff are friendly and helpful bringing your vehicle up.
Séjour de 1 nuit en mars 2024
Réponse de Melissa le 13 mai 2024
Thank you so much for your positive feedback and I am glad you enjoyed your stay with us! We look forward to hosting you again on your next visit to San Diego!

10/10 Excellent

Alejandra

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Équipements
Super bien ubicado
Séjour de 1 nuit en mai 2024
Réponse de Isabel le 12 mai 2024
Thanks for choosing out hotel, we appreciate your feedback!

10/10 Excellent

orlando

Séjour de 3 nuits en avril 2024
Réponse de Melissa le 9 mai 2024
Hello thank you so much for your positive feedback. We look forward to hosting you again on your next visit to San Diego!

10/10 Excellent

Johnny

Beautiful place
Séjour de 2 nuits en avril 2024
Réponse de Melissa le 8 mai 2024
Thank you so much for your positive feedback. We look forward to hosting you again on your next visit to San Diego!

8/10 Bien

Paul

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Parking fee is $60 per day! We had a dog so add another $81. Other smaller fees. The extra fees came to around $225 for a 2 night stay.
Séjour de 2 nuits en mai 2024
Réponse de Isabel le 7 mai 2024
Thank you for choosing out hotel for your stay. We appreciate your feedback!

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Free breakfast, full buffet plus cooks for made to order. Every Morning !!
Séjour de 4 nuits en avril 2024
Réponse de Melissa le 4 mai 2024
Hello thank you so much for your positive feedback - our breakfast is a great way to start the say, especially when it's free! Thanks again and we look forward to hosting you again on your next visit to San Diego!

10/10 Excellent

Diana

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the breakfast buffet, area was perfect and staff was friendly. I give the room cleanliness a 9, the restroom could’ve used a little bit of improvement. Found hairs on the tub, I am very peculiar when it comes to this.
Séjour de 2 nuits en avril 2024
Réponse de Melissa le 29 avr. 2024
Hello, thank you for the feedback! We will ensue this reaches the appropriate department so we can also improve on our end. Thanks again and safe travels!

8/10 Bien

Oleg

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Would've been 5 stars if not for the special mandatory $25 charge that is returned to you as the "hotel shopping dollars", which is bad as is but what makes it worse is that you have to spend them until 10pm or you will lose them; so if you check in at 10pm, you will still be charged but without a chance to redeem them. Another annoyance is the breakfast "buffet". It IS buffet for everything but eggs, bacon, potatoes, and pancakes--you need to stay in line to receive a portion of them. So, no control of how big of the portion you want and you will not go for the seconds just to avoid the waiting in line.
Séjour de 2 nuits en avril 2024
Réponse de Melissa le 29 avr. 2024
Hello, thank you for the feedback! We will ensue this reaches the appropriate departments so we can also improve on our end. Thanks again and safe travels!

10/10 Excellent

Douglas

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything is within walking distance. We would stay here again.
Séjour de 1 nuit en avril 2024
Réponse de Isabel le 28 avr. 2024
Thank you for your feedback and we look forward to welcoming you back in the future!

10/10 Excellent

Jeff

Séjour de 1 nuit en avril 2024
Réponse de Isabel le 18 mai 2024
Thank you for choosing out Hotel for your stay. We do appreciate your feedback!

4/10 Médiocre

Hugo J

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
1.- Liked to be very convenient for the Gran Fondo Bike Race 2.- Didn't like that I made and paid reservation through Expedia and I was charged by Embassy Suites as well. Both payments were took directly from my Wellsfargo Checking Account.
Séjour de 1 nuit en avril 2024
Réponse de Monique le 26 avr. 2024
I apologize for the double billing. I did go ahead and issue a refund 235.46. You should receive that in about 5-7 business days. I apologize for the inconvenience.

10/10 Excellent

Carrie

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All good. Parking fees are high
Séjour de 4 nuits en avril 2024
Réponse de Isabel le 24 avr. 2024
Thank you for your feedback and we hope to welcome you back on your next trip to San Diego!

2/10 Horrible

Linda

Séjour de 1 nuit en avril 2024
Réponse de Melissa le 25 avr. 2024
Hello, thank you for the feedback and we sincerely apologize for any issue(s). Would you be able to reach out to us in regard to what occurred during your stay so we can improve on our end?

8/10 Bien

Joanna

Séjour de 5 nuits en avril 2024
Réponse de Melissa le 13 mai 2024
Thank you for the positive feedback! We hope to host you again in your next visit to San Diego!!

10/10 Excellent

Deborah

Séjour de 2 nuits en avril 2024
Réponse de Melissa le 13 mai 2024
Thank you for the positive feedback! We hope to host you again in your next visit to San Diego!!

2/10 Horrible

denise

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No self parking option, room smelled, carpets old, pillows cheap and uncomfortable Dingy room
Séjour de 1 nuit en avril 2024
Réponse de Melissa le 22 avr. 2024
Hello, thank you so much for your feedback. We will relay this message to my management team so we can improve on our end. Furthermore, our property is valet only parking services but there are some alternative self-parking options you can take (not belonging to the hotel however). For future reference, there is metered street parking right behind the hotel off of G Street and Pacific Hwy and there is another metered parking lot that is parallel to the hotel off of Pacific Hwy and Harbor Drive.

10/10 Excellent

Larissa

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room and all accommodations were perfect for our needs. Everything looked clean and well maintained. My first stay at Hilton and I was pleasantly surprised. The breakfast in the morning was great!
Séjour de 1 nuit en avril 2024
Réponse de Melissa le 22 avr. 2024
Thank you so much for your positive feedback - we look forward to hosting you again on your next visit to San Diego!

8/10 Bien

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s what you expect from Embassy. Delighted
Séjour de 1 nuit en avril 2024
Réponse de Melissa le 21 avr. 2024
Thank you so much for your positive feedback! We hope to host you again on your next visit to San Diego!

10/10 Excellent

Jason, Memphis

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I found the staff to be very friendly and the location very convenient for my night out in downtown San Diego.
Séjour de 1 nuit en avril 2024
Réponse de Melissa le 21 avr. 2024
Thank you so much for your positive feedback! We hope to host you again on your next visit to San Diego!

8/10 Bien

Shahidah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Melissa le 18 avr. 2024
Thank you so much for the positive rating! We are glad you had a pleasant stay and we hope to host you again on your next trip to San Diego!

10/10 Excellent

Tara

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Isabel le 16 avr. 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay, and we look forward to having you again as a guest in our hotel.

10/10 Excellent

Jeffrey

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location. Could walk to most attractions. Ride share was convenient if walking was too far. Staff was always helpful. Did not like the $25/day fee.
Séjour de 3 nuits en mars 2024
Réponse de Melissa le 9 avr. 2024
Thank you so much for your positive feedback! We look forward to hosting you again on your next trip to San Diego!

8/10 Bien

Bradley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 8 nuits en mars 2024
Réponse de Isabel le 10 avr. 2024
We appreciate your feedback!

10/10 Excellent

David

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Melissa le 9 avr. 2024
Thank you so much for your positive feedback! We look forward to hosting you again on your next trip to San Diego!

10/10 Excellent

Marcela

Séjour de 3 nuits en mars 2024
Réponse de Isabel le 28 avr. 2024
Thank you for your feedback!

10/10 Excellent

Uvaldo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Isabel le 9 avr. 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Bien

Peter K

Voyage en famille
Les points forts : Équipements
Only 1 staff member at check in counter. Otherwise hotel is nice and clean. Suite is spacious. Heater is a bit too loud when it turned on in the middle of the night. It woke me up. Complimentary cook to order breakfast is good though the orange juice was bit light. Walk few minutes to Seaport village and USS Midway.
Séjour de 1 nuit en avril 2024
Réponse de Isabel le 9 avr. 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Taro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Isabel le 9 avr. 2024
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Jessica, Upland

Séjour de 2 nuits en mars 2024
Réponse de Melissa le 22 avr. 2024
Thank you so much for your positive feedback - we look forward to hosting you again on your next visit to San Diego!

10/10 Excellent

james

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great value
Séjour de 2 nuits en mars 2024
Réponse de Isabel le 2 avr. 2024
We appreciate your feedback!

10/10 Excellent

Benjamin

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Wonderful hotel close proximity to the waterfront. Breakfast was great. Staff were super friendly and helpful. Interior lobby/atrium was cool, kids loved the glass elevators. Suite had plenty of room for our family and a separate lounge area from the sleeping area, which is very nice.
Séjour de 2 nuits en mars 2024
Réponse de Melissa le 31 mars 2024
Thank you so much for your positive feedback - we are delighted you had a great stay and will be sharing it with our team! We look forward to hosting you again in the future!

2/10 Horrible

Mat

Séjour de 1 nuit en mars 2024
Réponse de Melissa le 31 mars 2024
Hello, I sincerely apologize for any issues that occurred during your stay - is there anything in particular that you can expand on in order to improve on our end?

8/10 Bien

Alejandra

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very pleased with our stay here. I like the option that we got to stay with three kids, not out of hotels gave us that option
Séjour de 2 nuits en mars 2024
Réponse de Melissa le 31 mars 2024
Thank you so much for your feedback! We hope to host you again in the near future!

10/10 Excellent

Brian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great view, convenient location, nice rooms.
Séjour de 2 nuits en mars 2024
Réponse de Isabel le 2 avr. 2024
Thank you for your feedback!

10/10 Excellent

Fidel Eduardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Isabel le 2 avr. 2024
We appreciate your feedback!

10/10 Excellent

KENYATTA

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
great property
Séjour de 1 nuit en mars 2024
Réponse de Isabel le 2 avr. 2024
Thank you for your feedback!

10/10 Excellent

Christopher

Séjour de 5 nuits en mars 2024
Réponse de Isabel le 2 avr. 2024
Thank you for your feedback!