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Avis sur Westgate Hotel

4.5 out of 5
Westgate Hotel
1055 Second Ave, San Diego, CA

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 613 avis sur 1003." "
Note des voyageurs de 8 (Bien), d’après 199 avis sur 1003." "
Note des voyageurs de 6 (Satisfaisant), d’après 93 avis sur 1003." "
Note des voyageurs de 4 (Médiocre), d’après 55 avis sur 1003." "
Note des voyageurs de 2 (Horrible), d’après 43 avis sur 1003." "

9,2/10

Propreté

9,0/10

Personnel et service

8,6/10

Équipements

8,8/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

8/10 Bien

Éric

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 4 nuits en février 2023
Réponse de Donna le 21 févr. 2023
Dear Eric,Thank you for taking your time to review your stay and thank you for leaving us a review. We are glad to see you enjoyed your stay but would like to hear more on what can we improve to get all stars from you next time?We look forward to welcome you again in the future,All the best

10/10 Excellent

Jean-François

Séjour de 1 nuit en juillet 2022
Réponse de Beatriz Krause - Guest Experience Manager le 14 juil. 2022
Dear Jean-Francois, Thank you for the kind review. We hope to have you back as our guest soon. Best Regards, Beatriz Krause

2/10 Horrible

simon

Séjour de 2 nuits en juin 2022

10/10 Excellent

LORRAINE

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel was very elegant. Love the rooftop gym and pool/ hot tub
Séjour de 1 nuit en avril 2024
Réponse de Mariana Front Desk Supervisor le 21 avr. 2024
Dear Lorraine, Thank you for the kind review and compliments on our facilities. We hope to have the pleasure of welcoming you back soon. Warm Regards,

10/10 Excellent

susan

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was our 4th stay at the westgate and it has been consistently nice. The rooms are quiet with comfortable bedding. I do wish room service stayed open a little later as our flight had been delayed and by the time we got there, the kitchen had closed 10 minutes ago. Breakfast is always good. Gabriel took care of us all three mornings and was an amazing personality to have at the hotel. He remembered things we had told him, gave suggestions, and clearly cared about us-after the three days, he felt like family!!! Thanks Gabriel-we will be back this summer for another weekend getaway and will come see you for sure! Thanks Westgate, until next time!!
Séjour de 3 nuits en avril 2024
Réponse de Beatriz Krause - Director of Rooms le 17 avr. 2024
Dear Susan, What a delight reading your review. Thank you for the compliments specially on the staff (Gabriel), our best asset. We hope to have the honor of welcoming you back soon. Warm Regards, Beatriz Krause

8/10 Bien

Kinsey

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en avril 2024
Réponse de Beatriz Krause - Director of Rooms le 17 avr. 2024
Dear Kinsey, Thank you for the feedback, we appreciate you taking the time. We hope to have you back soon. Best Regards, Beatriz Krause

10/10 Excellent

Lauren

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was fantastic, everyone we spoke to was so friendly, accommodating, and helpful. Spa and pool area were amazing, with a really impressive gym setup. My girls were so excited about how "fancy" everything was, it was super fun to see their reaction to everything. The hotel has a little visible age, but everything was in great working order and was fun to explore. Also, the shower in our room had the best water pressure I have ever had in my life!
Séjour de 1 nuit en avril 2024
Réponse de Beatriz Krause - Director of Rooms le 9 avr. 2024
Dear Lauren, Thank you so much for this kind review. We're glad to hear the staff was friendly, accommodating and helpful. We hope to see you back soon. Warm Regards, Beatriz Krause

8/10 Bien

Kevin

Voyage en couple
Les points forts : Propreté et personnel et service
A bit dated.
Séjour de 3 nuits en avril 2024
Réponse de Beatriz Krause - Director of Rooms le 7 avr. 2024
Dear Kevin, Thank you very much for sending us your feedback. We hope to have the honor to serve you again. Best Regards, Beatriz Krause

8/10 Bien

Chris

Séjour de 1 nuit en avril 2024

8/10 Bien

DJ

Les points forts : Propreté et personnel et service
Séjour de 4 nuits en mars 2024
Réponse de Beatriz Krause - Director of Rooms le 5 avr. 2024
Dear DJ, Thank you for taking the time to send us your feedback. We hope to see you back soon. Best Regards, Beatriz Krause

10/10 Excellent

Christina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was awesome and attention to details they acell at! 👏
Séjour de 1 nuit en mars 2024
Réponse de Beatriz Krause - Director of Rooms le 3 avr. 2024
Dear Christina, Thank you for the kind review and compliments on the staff. We hope to have the pleasure of welcoming you back soon. Best Regards, Beatriz Krause

10/10 Excellent

Karen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Elegant setting and friendly staff
Séjour de 3 nuits en mars 2024
Réponse de Beatriz Krause - Director of Rooms le 3 avr. 2024
Dear Karen, Thank you for the 5/5 review. We are glad to hear you enjoyed your stay and hope to see you back soon. Best Regards, Beatriz Krause

10/10 Excellent

JUAN PABLO

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Excelente trato
Séjour de 1 nuit en mars 2024
Réponse de Beatriz Krause - Director of Rooms le 3 avr. 2024
Dear Juan Pablo, Thank you for the feedback. We hope to see you back soon. Warm Regards, Beatriz Krause

8/10 Bien

Laura

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Gaslamp district is a bit sketchy. Lots of homeless around.
Séjour de 1 nuit en mars 2024
Réponse de Beatriz Krause - Director of Rooms le 29 mars 2024
Dear Laura, Thank you for sharing your feedback with us. We hope to have a chance to serve you again in the future. Warm Regards, Beatriz Krause

6/10 Satisfaisant

michael

Voyage en groupe
Les points forts : Propreté et équipements
Nice place but stuffy decore. Very comfortable beds. Rooms/bathrooms need to be refreshed. The food is good and the fitness facility is excellent.
Séjour de 2 nuits en mars 2024
Réponse de Beatriz Krause - Director of Rooms le 29 mars 2024
Dear Michael, Thank you for taking the time to send us your feedback and suggestions. We hope to have the pleasure of welcoming you back soon. Best Regards, Beatriz Krause

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel with a beautiful pool and spa. Rooms are large and spacious.
Séjour de 3 nuits en mars 2024
Réponse de Mariana Front Desk Supervisor le 26 mars 2024
Dear Danielle, Thank you for taking the time to send us your feedback. Thank you for the compliments on our facilities. We hope to have an opportunity to serve you again in the future. Warm regards,

10/10 Excellent

Monica

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful property, loved the hot tub bath
Séjour de 1 nuit en mars 2024
Réponse de Mariana Front Desk Supervisor le 22 mars 2024
Dear Monica, Thank for the review and compliments on the facilities. We hope to welcome you back soon. Warm regards,

8/10 Bien

Shelly Anne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay.
Séjour de 1 nuit en février 2024
Réponse de Beatriz Krause - Director of Rooms le 25 févr. 2024
Thank you for the kind review. We hope to have the pleasure of welcoming you back soon. Best Regards, Beatriz Krause

4/10 Médiocre

Phoebe

Séjour de 1 nuit en février 2024
Réponse de Beatriz Krause - Director of Rooms le 22 mars 2024
Dear Phoebe, Thank you for taking the time to send us your feedback. We hope to have an opportunity to serve you again in the future. best regards, Beatriz Krause

10/10 Excellent

Karina

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Mariana Front Desk Supervisor le 22 mars 2024
Dear Karina, Thank you for the 5/5 review. We hope to have you back as our guest soon. Warm Regards,

8/10 Bien

ruth

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Some staff members - those in n lobby especially went beyond the call of being helpful!👏 However, a waiter in the dining room on floor two could use training in checking back to tables, and alerting when there is a 30 minute wait between placing the order and having it delivered and delivered only because we went into the kitchen and asked what was going on. The order was so delicious we ALMOST forgave his lack of care. I the bottom line I look forward to returning to the hotel again.
Séjour de 1 nuit en février 2024
Réponse de Beatriz Krause - Director of Rooms le 20 févr. 2024
Dear Ruth, Thank you for the kind review and compliments on the staff, our best asset. We hope to have the honor of welcoming you back soon. Warm Regards, Beatriz Krause

10/10 Excellent

Gia Nicole

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Mariana Front Desk Supervisor le 22 mars 2024
Dear Gia, Thank you for the 5/5 review. We hope to have you back as our guest soon. Warm Regards,

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Really enjoyable stay.
Séjour de 2 nuits en février 2024
Réponse de Beatriz Krause - Director of Rooms le 18 févr. 2024
Dear Robert, Thank you for the 5/5 review. We are glad to hear you enjoyed your stay. We hope to have you back as our guest soon. Best Regards, Beatriz Krause

8/10 Bien

Yahayra

Voyage en famille
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Properties were experiencing issues with flooding and no in room wi-fi . However the staff did a wonderful job in accommodating guests while they resolved structural issues.
Séjour de 4 nuits en février 2024
Réponse de Beatriz Krause - Director of Rooms le 8 févr. 2024
Dear Yahayra, Thank you for the kind review and understanding while we experience some issues last Saturday. I am happy to inform we recovered quickly and everything is back up and running. We hope to have the honor of having you back soon. Best Regards, Beatriz Krause

10/10 Excellent

Guillermo

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Omar at the front desk really kicked off our stay for our anniversary, the valet guys (especially Al & Fernando) were complete class acts, and George was a wonderful bartender. The staff was even more impressive than the luxurious decor…like “go down playing their instruments on the Titanic” impressive. We’ll gladly come back! Pro tip…just pay to park in the hotel’s valet and save yourself the headache.
Séjour de 3 nuits en janvier 2024
Réponse de Beatriz Krause - Director of Rooms le 31 janv. 2024
Dear Guillermo, Thank you for the kind review and compliments on our staff, our best asset. We are happy to hear you enjoyed your stay and look forward to have you back soon. Warm Regards, Beatriz Krause

10/10 Excellent

Louisa

Séjour de 1 nuit en janvier 2024
Réponse de Mariana Front Desk Supervisor le 22 mars 2024
Dear Louisa, Thank you for the 5/5 review. We hope to have you back as our guest soon. Warm Regards,

10/10 Excellent

Roy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Would stay again
Great hotel and staff
Séjour de 2 nuits en janvier 2024
Réponse de Mariana Front Desk Supervisor le 3 févr. 2024
Dear Roy, Thank you for the kind review and compliments on our staff. We are happy to hear you enjoyed your stay and look forward to have you back soon

10/10 Excellent

Anthony

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Beatriz Krause - Director of Rooms le 20 janv. 2024
Dear Anthony, Thank you for the 5/5 review. We are happy to hear you enjoyed your stay. We hope to see you back soon. Best Regards, Beatriz Krause

10/10 Excellent

Matthew

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Mariana Front Desk Supervisor le 18 janv. 2024
Dear Matthew, Thank you for taking the time to send us your feedback. We are glad to hear you enjoyed your stay with us. We hope to have you back soon. Warm Regards,

10/10 Excellent

Silvia

Séjour de 1 nuit en janvier 2024
Réponse de Mariana Front Desk Supervisor le 6 févr. 2024
Dear Silvia, Thank you for your review. We are happy to hear you had an enjoyable stay and we look forward to have you back. Warm Regards,

10/10 Excellent

Jose Antonio

Séjour de 1 nuit en janvier 2024
Réponse de Mariana Front Desk Supervisor le 18 janv. 2024
Dear Jose Antonio, Thank you for the 10/10 review. We are glad to hear you had an enjoyable stay. We hope to have the pleasure of welcoming you back as our guest soon. Warmest Regards

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Mariana Front Desk Supervisor le 17 janv. 2024
Thank you, Michelle, for the 5/5 review. We hope to see you back soon at The Westgate. Warm Regards,

10/10 Excellent

Mary

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Exceptional in all ways!!
We found this hotel to be outstanding. The service, cleanliness and overall decor were exceptional. The adjoining gym and spa were also really top notch. We would love to stay again!
Séjour de 1 nuit en janvier 2024
Réponse de Mariana Front Desk Supervisor le 16 janv. 2024
Dear Mary, Thank you for the 10/10 review. We are glad to hear you had an enjoyable stay. We hope to have the pleasure of welcoming you back as our guest soon. Warmest Regards

10/10 Excellent

Alejandro

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Mariana Front Desk Supervisor le 17 janv. 2024
Dear Alejandro, Thank you for taking the time to send us your feedback. We are glad to hear you enjoyed your stay with us. We hope to have you back soon. Warm Regards,

10/10 Excellent

Lisa, Riverside

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We have stayed here a few times over the years. It is still a cute hotel with old world elegance. We only were there to sleep because we checked in so late but we would definitely return if we ever need to return to San Diego. Parking was very convenient and felt secure.
Séjour de 1 nuit en janvier 2024
Réponse de Beatriz Krause - Director of Rooms le 20 janv. 2024
Dear Lisa, thank you for taking the time to leave your feedback. We hope to have you back soon. warm Regards, Beatriz Krause

10/10 Excellent

MASON, Salida

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Super cozy and super nice. Will stay here again.
Séjour de 4 nuits en janvier 2024
Réponse de Yvette Flores - Guest Experience Supervisor le 13 janv. 2024
Thank you Mason, for the 5/5 review. We hope to see you back soon at The Westgate. Warmest Regards

10/10 Excellent

Aldebaran

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Everything was pretty cool!
Séjour de 1 nuit en janvier 2024
Réponse de Mariana Front Desk Supervisor le 12 janv. 2024
Dear Aldebaran, Thank you for the 10/10 review. We are glad to hear you had an enjoyable stay. We hope to have the pleasure of welcoming you back as our guest soon. Warmest Regards

10/10 Excellent

Lauren

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Yvette Flores - Guest Experience Supervisor le 10 janv. 2024
Lauren,thank you for the 5/5 review. We are glad to hear you had an enjoyable stay. We hope to have the pleasure of welcoming you back as our guest soon. Warmest Regards

10/10 Excellent

Maria

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Beatriz Krause - Director of Rooms le 8 janv. 2024
Thank you, Maria, for the 5/5 review. We hope to see you back soon at The Westgate. Best Regards, Beatriz Krause

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stayed here for a short weekend staycation… best part is you can stream apps from your phone to the TV. Internet speed was good we didn’t have any issues. Everything was clean and efficient. Friendly staff.
Séjour de 1 nuit en janvier 2024
Réponse de Beatriz Krause - Director of Rooms le 8 janv. 2024
Dear valued guest, Thank you for taking the time to send us your feedback. We are glad to hear you enjoyed your stay with us. We hope tp have you back soon. Best Regards, Beatriz Krause

10/10 Excellent

James, Scottsdale

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a beautiful hotel. The carpeting window coverings bathrooms, furniture and art are all beautiful. The people are very friendly here. It really is a high class hotel. My only concern is that it resides in an area that is safe by day, but not particularly safe by night. On one side of the hotel, it’s absolutely beautiful with nice shops and restaurants, but on the other side is a Haven for homeless people and not safe to walk there.
Séjour de 1 nuit en janvier 2024
Réponse de Beatriz Krause - Director of Rooms le 8 janv. 2024
Dear James, Thank you for sending us your review and comments. We are happy to hear you liked the hotel and found the staff friendly. We hope to have the honor of having you back soon. Best Regards, Beatriz Krause

10/10 Excellent

Esmeralda

Séjour de 1 nuit en janvier 2024
Réponse de Beatriz Krause - Director of Rooms le 8 janv. 2024
Dear Esmeralda, Thank you very much for the 5/5 review. We are glad to hear you had a nice stay. We hope to have you back as our guest soon. Warm Regards, Beatriz Krause

10/10 Excellent

Soh

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Beatriz Krause - Director of Rooms le 8 janv. 2024
Dear Soh, Thank you for the 10/10 review. We are happy to hear you enjoyed your stay. We hope to have you back soon. Best Regards, Beatriz Krause

10/10 Excellent

John

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The Westgate is the most beautiful hotel I’ve ever stayed in. It’s old it’s not shiny and new but I love that about it . If you want to stay in a glass and steel, modern hotel, those are available if you want to feel as if you are staying in an old historical palace this is the place for you
Réponse de Beatriz Krause - Director of Rooms le 8 janv. 2024
Dear John, Thank you for your review. We are glad to hear you enjoyed your stay at The Westgate. We hope to see you back soon. Best Regards, Beatriz Krause

10/10 Excellent

John

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Beatriz Krause - Director of Rooms le 8 janv. 2024
Dear John, Thank you for the 5/5 review. We hope to have the pleasure to welcome you back soon to our property. Best Regards, Beatriz Krause

6/10 Satisfaisant

Sheree

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
I was disappointed that there was no pool or hot tub available during our stay as this was one of the reasons for picking it. Also the parking per day was very steep at $50 a day.
Séjour de 2 nuits en décembre 2023
Réponse de Yvette Flores - Guest Experience Supervisor le 6 janv. 2024
Sheree, I am very sorry to hear your stay at our property was not up to your expectations. Please feel free to contact the hotel for any other concern's. Warmest Regards

10/10 Excellent

Gerardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Yvette Flores - Guest Experience Supervisor le 6 janv. 2024
Gerardo,Thank you for the 5/5 review. We are glad to hear you had an enjoyable stay. We hope to have the pleasure of welcoming you back as our guest soon. Warmest Regards

10/10 Excellent

Danielle

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Beautiful hotel, great family stay
Séjour de 3 nuits en décembre 2023
Réponse de Yvette Flores - Guest Experience Supervisor le 6 janv. 2024
Dear Danielle,Thank you for taking the time to share your positive experience at our hotel.At our hotel, we strive to create a welcoming and comfortable environment that all our guests can enjoy. It is wonderful to know that we were able to meet your expectations. It was a pleasure having you as our guest, and we appreciate your kind review.

10/10 Excellent

Nallely

Séjour de 1 nuit en décembre 2023
Réponse de Mariana Front Desk Supervisor le 1 janv. 2024
Dear Nallely, Thank you for the 10/10 review. We hope to have the honor of having you back as our guest soon. Warm Regards

10/10 Excellent

LORNA

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Conveniently located. Staff warm, welcoming and accommodating. Clean rooms, very comfortable beds and bedding.
Séjour de 1 nuit en décembre 2023
Réponse de Beatriz Krause - Director of Rooms le 31 janv. 2024
Dear Lorna, Thank you for the kind review and the 5/5 rating. We are happy to hear you enjoyed the beds and were well assisted by our staff. We hope to have you back as our guest soon. Best Regards, Beatriz Krause