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Avis sur University Inn & Suites San Antonio

2 out of 5
University Inn & Suites San Antonio
13575 McDermott Fwy W. I-H 10, San Antonio, TX

Avis

7,0

Bien

Note des voyageurs de 10 (Excellent), d’après 258 avis sur 939." "
Note des voyageurs de 8 (Bien), d’après 259 avis sur 939." "
Note des voyageurs de 6 (Satisfaisant), d’après 187 avis sur 939." "
Note des voyageurs de 4 (Médiocre), d’après 113 avis sur 939." "
Note des voyageurs de 2 (Horrible), d’après 122 avis sur 939." "

7,4/10

Propreté

7,8/10

Personnel et service

6,6/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

6,0/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2018
Réponse de Neil le 1 janv. 2019
Dear Valued Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Neil Patel General Manager

8/10 Bien

JM, Paris

Les points forts : Propreté et confort de la chambre
Trop loin
Hôtel trop éloigné du centre ville de San Antonio. Il est donc nécessaire d'avoir une voiture pour se déplacer

10/10 Excellent

Daphnie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good price
Séjour de 1 nuit en mai 2024

8/10 Bien

Rosalena

Les points forts : Propreté
…
Séjour de 1 nuit en mai 2024

2/10 Horrible

Philip

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

8/10 Bien

Maricela

Les points forts : Propreté
Convenient location
Séjour de 1 nuit en avril 2024

10/10 Excellent

Jaime

Séjour de 1 nuit en avril 2024

10/10 Excellent

Valentine

Séjour de 1 nuit en avril 2024

4/10 Médiocre

Curtis

Séjour de 1 nuit en avril 2024

10/10 Excellent

Gwen

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good value. Room was clean and newly remodeled. Location was convenient near the freeway.
Séjour de 2 nuits en avril 2024

6/10 Satisfaisant

Caleb

Voyage en couple
Les points forts : Personnel et service
Look, obviously you aren't staying at the Hilton if you are considering this place. If you want modern amenities and matching appliances pony up the extra 50 bucks and go elsewhere. But if you want somewhere safe, mostly clean and affordable this isn't a bad choice.
Séjour de 1 nuit en avril 2024

10/10 Excellent

Madalyn

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Good for a quick stay
Séjour de 3 nuits en mars 2024
Réponse de Neil Patel le 21 mars 2024
Dear Madalyn,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

8/10 Bien

Sharon

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements
The motel was older, the bed very firm if you like that. The water had good pressure and hot. The pool small. No breakfast but the price was cheap so didn’t really expect it. All in all it wasn’t a bad experience at all. Room cleaned nicely every day.
Séjour de 3 nuits en mars 2024

8/10 Bien

Jesus

Les points forts : Propreté et personnel et service
Ok
Séjour de 1 nuit en mars 2024

2/10 Horrible

Isaiah

Les points faibles : Propreté et personnel et service
They did want to give me the hotel
Séjour de 2 nuits en mars 2024

10/10 Excellent

Deissy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Exelente.toso limpio y muy tranquilo
Séjour de 1 nuit en mars 2024
Réponse de Neil le 7 avr. 2024
Dear Deissy,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Neil PatelGeneral Manager University Inn & Suites

2/10 Horrible

Ana

Séjour de 1 nuit en mars 2024

10/10 Excellent

Taneal

Séjour de 1 nuit en mars 2024

2/10 Horrible

David

Voyage en famille
Infested with bed bugs and didn’t wanna give us a refund. Very rude will never ever go back!
Séjour de 1 nuit en mars 2024
Réponse de Neil le 11 mars 2024
Dear David,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

8/10 Bien

EN

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Just one night, not quiet, but ok for the price.
Séjour de 1 nuit en février 2024
Réponse de Neil le 11 mars 2024
Dear ENThank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

10/10 Excellent

Rola

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Neil le 11 mars 2024
Dear Rola,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Neil le 11 mars 2024
Dear Valued Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

6/10 Satisfaisant

Danielle

Voyage d’affaires, Voyage en couple
Les points faibles : Personnel et service
The hotel room is good for a night stay, definitely not a 5 star hotel but it’s not awful. It’s definitely outdated and a little dingy, HOWEVER the water pressure was amazing and the water got super hot. It was quiet and like most hotels they have a refundable deposit fee. If I was just driving through and needed a place to stay at a good price and is safe I’d stay here again
Séjour de 1 nuit en février 2024
Réponse de Neil le 11 mars 2024
Dear Danielle,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

8/10 Bien

Wade

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Neil le 11 mars 2024
Dear Wade,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

10/10 Excellent

adam

Séjour de 2 nuits en février 2024
Réponse de Neil le 11 mars 2024
Dear Adam,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

6/10 Satisfaisant

Jonathan

Séjour de 1 nuit en février 2024
Réponse de NP le 11 mars 2024
Dear Jonathan,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

2/10 Horrible

Kelsie

Voyage en groupe
Séjour de 1 nuit en février 2024
Réponse de NP le 11 mars 2024
Dear Kelsie,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

10/10 Excellent

adam

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Neil le 11 mars 2024
Dear Adam,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

6/10 Satisfaisant

Tamala

Voyage en couple
Les points faibles : Équipements
Good for the price at short notice. Bring your own towels. The floors were not clean
Séjour de 1 nuit en décembre 2023
Réponse de NP le 11 mars 2024
Dear Tamala,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

4/10 Médiocre

Adalberto

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Piden 50 dólares de depósito
Séjour de 2 nuits en janvier 2024
Réponse de Neil le 11 mars 2024
Dear Adalberto,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

4/10 Médiocre

Christin

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de NP le 11 mars 2024
Dear Christin,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

8/10 Bien

Veronica L.

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de NP le 11 mars 2024
Dear Veronica,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Neil PatelGeneral Manager University Inn & Suites 210 690-5500

10/10 Excellent

adam

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
great for the price, ill be back
great for the price. safe and friendly. everything worked.
Séjour de 1 nuit en décembre 2023

4/10 Médiocre

Abi

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff didn't really conversate with us and he was just slow and very quiet. Granted we checked in late at night! The room is decent and clean sheets but the bathroom wasnt as clean. Or just the broken lid to the toliet tank seemed kinda like maybe they just need renovations. Though there were several mysterious stains and the bathroom door looked like some one had tried to break in and it was broken to the point where i was scared to close it for fear of getting stuck in the bathroom. But overall was okay for what it is!
Séjour de 1 nuit en décembre 2023

10/10 Excellent

Everardo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice hotel my 3rd time in it good family hotel
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Gustavo

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Confort de la chambre
Buen precio poco descanso
Buen precio. Pero sus colchones son muy malos, no descansas
Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Marsha

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not cleanly.
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Ashley

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I really enjoyed how comfortable the room was. I booked the family suite and my friends and I were able to sleep comfortably on our own beds. I am definitely going to book here again on my next trip.
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Juan

Voyage en famille
Les points faibles : Propreté
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Tasha

Séjour de 1 nuit en août 2023

6/10 Satisfaisant

URIEL

Voyage en couple
Les points forts : Équipements
For the price of the hotel, its a good option. Dont expect to much, its a good place only For go to sleep.
Séjour de 2 nuits en juillet 2023

10/10 Excellent

Miranda

Séjour de 1 nuit en août 2023

2/10 Horrible

Timonthy

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very disappointing service was bad they was nasty with roaches they was very mean and grouchy towards us they was rude i hate my family experienced staying there i wish i could have gotten a refund we couldnt fer extra towels or get in the pool
Séjour de 2 nuits en juillet 2023

8/10 Bien

Myra

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Clean, quiet, pool,
Séjour de 1 nuit en juin 2023

10/10 Excellent

Brianna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Awesome for the price! Great location
The room we got (double bed room) was clean and had great ammenities. There was your typical coffee machine, a microwave, freezer/fridge and tv. The beds were comfortable and sheets were clean. Great location about 10 minutes from six flags and little to no outside noise. Very happy with my stay and management is nice.
Séjour de 1 nuit en juin 2023

10/10 Excellent

Oscar

Voyage en famille avec de jeunes enfants, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great rooms

8/10 Bien

maria

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was a clean place, rooms are comfortable and spacious.. the only thing was that when it was chevkout at 11am you have the housekeeping knocking on your door hurrying you up.... which we didnt like.... but overall it was good... everywhere we wanted to go was close by...
Séjour de 2 nuits en mai 2023

10/10 Excellent

Rafael

Séjour de 1 nuit en mai 2023

2/10 Horrible

Kim

Séjour de 1 nuit en mai 2023

10/10 Excellent

Chris

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Staff was friendly property was quite and we had everything we needed. Hotel needs some upgrades but it was great night sleep
Séjour de 1 nuit en mai 2023