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Avis sur Super 8 by Wyndham San Antonio Near SeaWorld Ingram Park

2.5 out of 5
Super 8 by Wyndham San Antonio Near SeaWorld Ingram Park
7134 Nw Loop 410, San Antonio, TX

Avis

4,8
Note des voyageurs de 10 (Excellent), d’après 238 avis sur 1542." "
Note des voyageurs de 8 (Bien), d’après 146 avis sur 1542." "
Note des voyageurs de 6 (Satisfaisant), d’après 199 avis sur 1542." "
Note des voyageurs de 4 (Médiocre), d’après 251 avis sur 1542." "
Note des voyageurs de 2 (Horrible), d’après 708 avis sur 1542." "

4,4/10

Propreté

5,8/10

Personnel et service

4,4/10

Équipements

4,4/10

Infrastructures et conditions de l’hébergement

5,0/10

Écoresponsabilité

Avis

2/10 Horrible

boutin

Les points faibles : Personnel et service
Séjour de 1 nuit en octobre 2022
Réponse de Sophia CSR le 19 oct. 2022
Dear Guest,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Horrible

Dilshad

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
First pathetic experience in the USA. I never imagined a booking go so wrong. The rooms are dirty there were cockroaches in coffee machine and floor. Lights were jammed. The lady at front desk was very unwelcoming. None of the concerns were rectified. They served cornflakes in the name of breakfast. Juice vending machine was broken. Overall do not visit this property you will find many options in this price range.

2/10 Horrible

JORGE ALONSO JIMENEZ

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reprobable en general, el hotel completo huele demasiado a marihuana, hay mucho homeless, hay plaga de cucarachas, muy sucio todo el hotel, el elevador se quedó atorado, la tv nunca funcionó. Tuve que salir no pude quedarme una sola noche
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 14 mai 2024
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

10/10 Excellent

Julia

Perfect
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 14 mai 2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 Horrible

Frida

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was supposed to have continental breakfast and it was just cereal it was awful. Also the room was dirty they have cucumber
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 13 mai 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Horrible

Natasha A

Voyage en famille, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was mold all over the room also homeless people all over the property. It was so unsafe and my family was very uncomfortable. Also i have health conditions that were affected by the mold.
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 13 mai 2024
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.

2/10 Horrible

jennie

Voyage en groupe
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Bathtub was dirty. Hair on pillows. Floors dirty. Coffee maker was dirty. Dirty toilet seat
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 9 mai 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 Horrible

Samuel

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room 112 the lights wouldn’t work for some reason, water was constantly running in the shower we weren’t able to shut it off, no tv remote , and what seemed to be human fecal matter by the toilet
Séjour de 1 nuit en mai 2024
Réponse de Sophia CSR le 9 mai 2024
Hi Samuel,I want to extend my sincere apologies for the issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

2/10 Horrible

Laura

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hotel muy sucio y viejo
Séjour de 1 nuit en mai 2024

2/10 Horrible

Julia

Les points faibles : Propreté et personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 2 mai 2024
Hi Julia,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Horrible

Hector

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
If you had read my previous review about the place, it was roach infested, not cleaned, televisions didn't work, no ice, floor/carpet was dirty and the place hadn't been clean in weeks/months. I paid for 3 people to stay 3 nights. They only stayed 1 night. They couldn't handle the place being so dirty and disgusting. I was embarrassed about the place. The food I bought was ruined because the fridge froze everything out. The air system smelled. For a no smoking facility, the sheets were burned with holes from cigarettes. The sheets were dirty and also torn. The grass outside was too tall for the pets to do their thing. Had to walk over a block so they could do their business. The last straw was all the ants that were in my car after being parked overnight. I never had any issues with ants until today driving back home. I was shocked that this was a Wyndham property. I had to ask for towels, when only 2 were put in the room for 3 people that I had paid for. They didn't have any. We had to go buy some. Overall, it was the worst experience that I have ever had staying in San Antonio. Left a bad taste in my mouth from my home city that I grew up in. I only stayed there because of the hospice facility for my brother. There were so many bugs in the room, it needed to be painted, clean and renovated. I will never stay at a another property like Wyndham again. Their corporate must not be making inspections. This place should have been condemned.
Séjour de 3 nuits en avril 2024
Réponse de Sophia CSR le 30 avr. 2024
Hi Hector,I want to extend my sincere apologies for the issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

2/10 Horrible

Johnny

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Nothing, this place was
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 30 avr. 2024
Hi Johnny,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

6/10 Satisfaisant

SARAHY

Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 13 mai 2024
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

4/10 Médiocre

Jose Carlos

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms had a bad smell and there where cockroaches in the bathroom, the carpet was full of unknow spots
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 22 avr. 2024
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our team for further action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

4/10 Médiocre

Mary

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Filthy room. Couch torn up. Carpet dirty.
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 22 avr. 2024
Hi Mary,Sad to see this review and rating. We apologize for the inconvenience faced by you regarding these issues. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Horrible

Pepe

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en avril 2024
Réponse de Sophia CSR le 18 avr. 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Horrible

Dora

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I booked for 2 nights and only stayed 1. After my first night I realized that there were cockroaches in my room. I didn't have the most basic things like soap.It was a terrible experience
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 16 avr. 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 Horrible

Monica

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
.
Séjour de 4 nuits en mars 2024
Réponse de Sophia CSR le 16 avr. 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Horrible

Patricia, Reynosa

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Muy mal, super sucio,
Séjour de 2 nuits en avril 2024
Réponse de Sophia CSR le 15 avr. 2024
Hi Patricia,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 Bien

Nallely

Séjour de 2 nuits en avril 2024

2/10 Horrible

Jeffery

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms were not clean. We checked 3 rooms and took the best one, which isn't saying much. Others found bugs in their rooms, though we didn't find them in ours. They didn't have towels in the room and our room was missing a trash can and remote for the TV. The front desk really tried to help, but there's only so much that can be done. I wouldn't stay again.
Séjour de 1 nuit en avril 2024
Réponse de Sophia CSR le 8 avr. 2024
Dear Guest,We deeply apologize for the cleanliness issues you encountered during your stay. Your experience is certainly not reflective of the standards we strive to uphold. It's disheartening to hear about the inconveniences you faced with missing amenities in your room. We will address these issues with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is invaluable to us, and we appreciate your understanding. We regret that we were unable to meet your expectations on this occasion and hope to have the opportunity to regain your trust in the future.

4/10 Médiocre

Corina, camp hill

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Front desk staff at check in were friendly. At check out, not so much. The floors made anything that touched it black. I don't think the room has ever seen a mop. Roaches all over the place. You could tell there's an infestation somewhere as allergies flared and my young children sneezed and suffered through the night.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 27 mars 2024
Dear Guest,Our team regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Horrible

Clara

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This hotel is the worst, it's unsafe, there were homeless people living down the stairs, the rooms are horrible with roaches and the restroom old and dirty it was disgusting. Definitely I couldn't stay even one night there and I was with my kids, I felt that at the middle of the night someone was coming to the room and do something to us. Totally disappointed.
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 27 mars 2024
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.

10/10 Excellent

Linda

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Rented 2 rooms we had no issues. Room was clean and staff was friendly. I rented this place before reading the reviews so I was sure what to expect. But no issues will rent again.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 26 mars 2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

2/10 Horrible

Kenneth

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Had roaches
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 26 mars 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Horrible

Emilee

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
roach infested
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 26 mars 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Horrible

Linda

Everything didn’t like it
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 26 mars 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 Médiocre

Julissa

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 23 mars 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Minx

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Quiet
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 21 mars 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Horrible

Ramon

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Once in the hotel lobby I asked the person in the front desk if I could us the restroom before I check in. He right away said they had no plumbing nor running water and that the rooms were roch infested... We were traveling and shocked to hear this. I had to take my family to look for another hotel in the middle of the night... Very very bad hotel and staff...
Séjour de 3 nuits en mars 2024
Réponse de Sophia CSR le 20 mars 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 Horrible

Roxana

Voyage d’affaires, Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was terrible and everything looks old and run down. This was one the worst motels I have stayed at they need to do a lot of repairs.
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 19 mars 2024
Dear Guest,We regret the disappointing experience you had during your stay. Your feedback is valuable to us, and we take it seriously. We will be reviewing our property and making necessary improvements to ensure a more pleasant stay for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide a much-improved experience.

2/10 Horrible

Gerald

Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 19 mars 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Horrible

Jessica

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe, Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Roaches dirty smelly felt and look unclean. Over all awful
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 18 mars 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Horrible

Javier

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
1 hora 49 minutos para recibir la llave del cuarto en el checkin. 8 personas en turno y una sola empleada. El cuarto con demasiado olor a humo de cigarrillos y nosotros con dos niños con condiciones. Definitivamente una mala experiencia.
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 18 mars 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 Médiocre

Roxann, Dilley

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The room was dirty, invested with roaches.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 18 mars 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 Horrible

Alexandro

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Don’t waste you’re time terribly bad not worth it
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 18 mars 2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 Horrible

Guadalupe

Voyage en famille avec de jeunes enfants
We couldn’t stay and drove all night due to this place not being safe for my family.
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 18 mars 2024
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.

10/10 Excellent

James

Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 7 avr. 2024
Hi James,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

2/10 Horrible

Texxas

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Made it to the property around 1045. Got in room and roaches were everywhere. Phone did not work. Went to lobby and requested another room lady that checked me out said it was 1 room Guy walks in late well after 11 saying no rooms and I need to leave the property He said all of the rooms have roaches and called the police. Police saw he was wrong but I had to leave at midnight with my children to find another hotel. I do not recommend this place to anyone It needs to be shut down and those employees should be fired.
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 18 mars 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

4/10 Médiocre

Rebecca

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room was hard to get in, no available ice and ice machines not working (damaged plug)and very dirty, bed very lumping, toilet unsecure.
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 18 mars 2024
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 Horrible

Miguel Angel

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a very painful experience, I wanted to cancel, it took us an hour and a half to register The room smelled damp, there were cockroaches and a lot of noise and the sheets were dirty as was the toilet.
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 18 mars 2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 Horrible

Arturo

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It took me 1 hr too check in due to computer issues and had to pay cash....room and bedding were dirty
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 18 mars 2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 Médiocre

Robert L

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The bathroom and tub commode everything dirty floors are really sticky. Bed linens had a soggy feel to them.
Réponse de Sophia CSR le 16 mars 2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 Horrible

Alfredo

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room they gave me was 319 and they had fumigated insect poison and there were many cockroaches and squids. I do not recommend anybody to stay in this Hotel, unless there is nothing else, it is just cheap, that's all
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 16 mars 2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 Excellent

Charles

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good people
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 16 mars 2024
Hi Charles,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Horrible

Jose a

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 16 mars 2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 Horrible

Simon

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
They put us in a room that was connected to another room with a door separating us. Kept hearing a dog barking and a lady talking. I would never stay here again!!!!
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 16 mars 2024
Hi Simon,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 Satisfaisant

Marco E.

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Dirty, roaches, strong tobacco odor, etc
Séjour de 1 nuit en mars 2024
Réponse de Sophia CSR le 16 mars 2024
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

4/10 Médiocre

Kathryn

Voyage en famille avec de jeunes enfants
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
No stoppers in sink nor tub, not able to take a batch. Breakfast extremely limited, 2 type sugar cereal, Lucky Charms bars Gogurt and limited fruit/ Coffee and first punch to drink. The Saturday staff not friendly. I had to request enough towels for all in the room. Tuesday staff on checkout was much friendlier. No kleenex. One tiny trash can in the bathroom. Several very noticeable stains on the carpet made the room feel dirty.. TV had a mind of it own. :) But the beds were very comfortable and clean. Quiet neighbors
Séjour de 3 nuits en mars 2024
Réponse de Sophia CSR le 14 mars 2024
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We apologize for the inconveniences you encountered, including the lack of sink and tub stoppers, limited breakfast options, and issues with staff friendliness on Saturday. We appreciate your positive comments about the comfortable and clean beds and quiet neighbors. Your feedback is valuable to us, and we will use it to make improvements and ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.

2/10 Horrible

Joseph

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Sophia CSR le 14 mars 2024
Hi Joseph,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.