Réception
Vérifier la disponibilité

Avis sur Motel 6 San Antonio, TX - Fort Sam Houston

2 out of 5
Motel 6 San Antonio, TX - Fort Sam Houston
5522 N Panam Expy, San Antonio, TX

Avis

6,0
Note des voyageurs de 10 (Excellent), d’après 228 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 209 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 142 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 110 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 311 avis sur 1000." "

6,0/10

Propreté

6,8/10

Personnel et service

5,0/10

Équipements

5,8/10

Infrastructures et conditions de l’hébergement

4,6/10

Écoresponsabilité

Avis

2/10 Horrible

Nadia

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 17 mai 2024
Hi Nadia,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 Bien

Gregory

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 3 mai 2024
Hi Gregory,Thank you for positively rating your stay!Lilith#Team6

10/10 Excellent

Charles, San Antonio

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en avril 2024
Réponse de Brand Experience Team le 3 mai 2024
Hi Charles,Thank you for the perfect rating!Lilith#Team6

4/10 Médiocre

perla

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Estaba muy sucio el cuarto comúnmente me hospedo en Laredo en el motel 6 pero este de san Antonio estaba súper sucio y olía mucho a cigarro
Séjour de 2 nuits en avril 2024
Réponse de Brand Experience Team le 1 mai 2024
Hi Perla, Thank you for taking the time to leave your review. We’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

4/10 Médiocre

Gaelle

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The bed was by far the worst part of my stay (aside from the roaches, but that kind of stuff doesn't really bother me). It literally felt as though I was sleeping on a wooden plank with a sheet covering it. I couldn't properly sleep for the 2 nights I stayed there, and had constant body aches. Also, the shower didn't work. Everything else was good, the staff and people there were really nice. But, that bed . . . awful.
Séjour de 2 nuits en avril 2024
Réponse de Brand Experience Team le 23 avr. 2024
Hi Gaelle,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Horrible

ricardo

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Terrible sucio parecía que nunca habían limpiado tuve que salirme
Séjour de 1 nuit en avril 2024
Réponse de Nancy Y. le 17 avr. 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Horrible

Julia

Les points faibles : Propreté
Séjour de 1 nuit en avril 2024
Réponse de Brand Experience Team le 19 avr. 2024
Hi Julia,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Horrible

Nancy

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Do not stay here. There were gun shots heard, people arguing & making noise, not a safe place.
Séjour de 1 nuit en avril 2024
Réponse de Nancy Y. le 17 avr. 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Bien

Adam

Voyage en couple
Les points forts : Personnel et service
Great staff doing an excellent job with what they have in a rough area.
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team. le 27 mars 2024
Hi Adam, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

10/10 Excellent

Lori

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I like the cleaniness
Séjour de 1 nuit en mars 2024
Réponse de Brand Experience Team le 27 mars 2024
Hi Lori,Thank you for the perfect rating!! Maz K.#Team6

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Not Recommended.
This is one of the worst motels I’ve ever stayed at. Dirty. No towels in the room. Dirty sheets, dirty pillows, dirty floors, dirty walls. A ball of toilet paper stuck to the wall. Nasty. Front desk service was ok.
Séjour de 1 nuit en janvier 2024

2/10 Horrible

James

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

Francisco

Séjour de 1 nuit en novembre 2023

2/10 Horrible

Shekeitha

Voyage en famille, Voyage avec des animaux de compagnie
Les points faibles : Personnel et service
Im not happy
Séjour de 1 nuit en novembre 2023
Réponse de Brand Experience Team le 29 nov. 2023
Hi Shekeitha,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Horrible

Nazly

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Jazmin

Les points faibles : Propreté
It was dirty, bed sheets had stains. There was big spiders
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Joe

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
ROOM WAS DIRTY AND FELT NASTY, GOT A ROOM FOR 4 PEOPLE AND ONLY HAD ONE TOWEL IN THE ROOM AND WHEN I WENT DOWN TO GET MORE TOWELS THE LADY LOOKED AT ME UGLY AND GAVE ME 2 POOL TOWELS WHEN I ASKED FOR 3. THE ROOM SMELLED GROSS. AND IT WAS SO HOT THE AC DIDNT WORK.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 5 sept. 2023
We are so sorry to hear that but wish you could came down ask for different room and we could have make your stay more comfortable

2/10 Horrible

Jean

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Lots of cockroaches in the room
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 5 sept. 2023
We are sorry to hear that we will improve thank you

4/10 Médiocre

Joanna

Séjour de 1 nuit en septembre 2023
Réponse de Manager le 5 sept. 2023
Thank you for your feedback

2/10 Horrible

Araceli

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dirty, really bad smell of cigarette and cockroach
Dirty, really bad smell of cigarette and cockroach
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 5 sept. 2023
We are sorry to hear that but will try to improve thank you

6/10 Satisfaisant

Jose

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
It's a little run down and the rooms ac wasn't working but the staff was great and they let us use the microwave in the front office. This place also has a pool, vending machines and a laundromat. Lots of places to dine and shop.
Séjour de 2 nuits en août 2023
Réponse de Manager le 25 août 2023
Thank you for your feedback will continue to update and keep the service great

8/10 Bien

Fernando

Séjour de 1 nuit en août 2023
Réponse de Manager le 23 août 2023
Thank you so much appreciate your feedback will keep working hard to keep it at standard.

2/10 Horrible

Earl

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
worst trip ever
it was horrible, we didn't even complete our stay . The air conditions were hardly working, the heat was unbearable and the roaches greeted you at the door.
Séjour de 2 nuits en juillet 2023

4/10 Médiocre

Yoana

Les points faibles : Propreté et infrastructures et conditions de l’hébergement

2/10 Horrible

Greg

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Virginia

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 4 nuits en juillet 2023

2/10 Horrible

Tommy

Séjour de 1 nuit en mai 2023

10/10 Excellent

tiffany

Séjour de 1 nuit en avril 2023

2/10 Horrible

Shannon

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was absolutely disgusting. Holes in everything. Bugs crawling all over the bed and the walls. I walked into the room and walked right back out.
Séjour de 2 nuits en avril 2023
Réponse de Brand Experience Team le 10 mai 2023
Hi Shannon,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Médiocre

Charles

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Not satisfied with room
Well the room didn’t have no fridge or microwave the pillow cases weren’t very clean had stains on them the toilet didn’t flush very well there was homeless in the area pool was dirty….the plus is the area had lots of restaurants to choose from
Séjour de 1 nuit en avril 2023

2/10 Horrible

Jose

Voyage en groupe, Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Solo llegué a la habitación abrí la puerta ,el AC roto como si estuviera golpeado
Séjour de 1 nuit en avril 2023
Réponse de Brand Experience Team le 17 avr. 2023
Hola Jose,Gracias por proporcionar comentarios. Su experiencia es importante para nosotros y le agradecemos que nos informe sobre sus inquietudes.Maz K.#Team6

2/10 Horrible

Walter

Séjour de 1 nuit en mars 2023

2/10 Horrible

Abraham

Séjour de 4 nuits en mars 2023

6/10 Satisfaisant

Adriana

Voyage en famille
YOU GET WHAT YOU PAY FOR
YOU GET WHAT YOU PAY FOR.
Séjour de 3 nuits en mars 2023

2/10 Horrible

Rudolf

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
If you want to live with homeless people, than this place is for you. Otherwise make a big turn around this place. I left right after check in.
Séjour de 2 nuits en mars 2023
Réponse de Brand Experience Team le 29 mars 2023
Hi Rudolf, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon. Safe Travels!Maz K.#Team6

2/10 Horrible

Maria

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023

2/10 Horrible

SanJuanita

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Worst stay ever
Non smoking rooms and the rooms smelt like smoke one room ac didn’t work remote didn’t work dry blood on sheet smelt horrible no hot water on our last day in room 238 also had room 240 roaches on bed biting us while sleeping (not bed bugs) room smelt like smoke it was the WORST motel my family and I had ever stayed at while visiting SanAntonio!! I was so grossed out every time we left and came back cause the rooms smelt horrible and it just was an ugly vibe had Lysol and air fresheners and still stunk thankfully we take our own blankets to put on bed we don’t even use there sheets blankets nor pillows
Séjour de 2 nuits en mars 2023

2/10 Horrible

Shelli

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The room had cigarette butts, roaches, burn holes in the bedding & bath tub.. we had to request a shower curtain, trash can, towels, toilet paper, batteries for the remote, the microwave did not work & we found trash from previous guests stay.. we were originally denied the towels.. the door jamm was broken & the smoke detector was removed because the battery needed replacing & the maintenance man didn't feel like dealing with it our entire stay.. we took a video.. the workers were rude & unaccommedating
Séjour de 2 nuits en mars 2023
Réponse de Brand Experience Team le 29 mars 2023
Hi Shelli,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

2/10 Horrible

Sugey

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Terrible hotel
We couldn’t sleep all night. Stay away from here. We were just taking a brake night from a long road trip and there’s was constantly disturbance over the night. Multiple police unit coming to the hotel over different domestic fights in rooms. Lots of noise all night. Don’t stay here if you really want to rest.
Séjour de 1 nuit en mars 2023

2/10 Horrible

Olivia

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Terrible, smelled of smoke, unclean.
The room initially booked was the worst I’ve ever been in. It smelled of cigarettes, was not very clean…hot and small with no refrigerator. I complained and they offered me an upgrade for $25 which I took because the room had two beds, was cool albeit not very clean. I will never stay at this specific property again.
Séjour de 1 nuit en mars 2023

2/10 Horrible

Christina

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
WORST HOTEL IN SAN ANTONIO
Never in my life experienced anything is horrible as this stay. I was put in a filthy room that had no towels, toliet tissue and clearly not been cleaned I'm adding pictures of the room , I will spare the image of poo left in toilet . I had turned in key and requested refund for the room being dirty room and was denied my refund and denied re-entry to room. There was an event in town and most hotels were booked solid. 4 hrs later I was able to find a room to stay. 20 miles out my way and triple the cost.
Séjour de 1 nuit en février 2023

6/10 Satisfaisant

Bikyeombe

Voyage en famille, Voyage en couple
Les points faibles : Propreté et personnel et service
I don’t like this property because I see so many homeless around the property, and I feel so bad to see inside the room I was stay in was little be bad because the blanket it’s very terrible, stinks, whole
Séjour de 1 nuit en février 2023
Réponse de Brand Experience Team le 23 févr. 2023
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points faibles : Confort de la chambre
Séjour de 1 nuit en février 2023
Réponse de Brand Experience Team le 23 févr. 2023
Hi Traveler,Thank you for positively rating your stay!Lilith#Team6

6/10 Satisfaisant

Nancy

Voyage en couple
Les points faibles : Propreté
The sheets were not clean, and there was a strange smell in the room.
Réponse de Kat le 11 janv. 2023
Hello Nancy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Kat#Team6

2/10 Horrible

Kelvin

Séjour de 1 nuit en décembre 2022
Réponse de Kat le 11 janv. 2023
Hello Kelvin,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Kat#Team6

2/10 Horrible

Lakisha

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible
Gross. Old. Terrible. Very depressing. Roaches. The room was dirty. Icbpught products to clean the room. No towels. I slept on top of comforter & sheets. Trying to leave photos and will not allow me to.
Séjour de 3 nuits en décembre 2022
Réponse de Kat le 11 janv. 2023
Hello Lakisha,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Kat#Team6

2/10 Horrible

Raul B.

Voyage en groupe
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
When i arrived motel 6 front office. Went to another side night small box with window. Not in person enter front office. I checked in and gave my I'd card she said charged $65 i said no its not correct and i get my cellphone and show her hotels.com information then she made room #264 gave. Me hotel card and i went move in then i opened door and saw nasty room not cleaned then i went back office complaining about room #264 and the lady go checked room and saw nasty room so she switched different room to next room #265 the room cleaned and changed room key card. I moved in until next day Thursday morning after 11am checked out. But when i took bath and changed clothes after that i just pulled out all dirty bed sheets and towels on the floor. I found there bed mattress are ugly like dried blood on mattress never changed. I took pictures of them showed office but during daytime by 11 am front office still locked door wow its looks no good SMH
Séjour de 1 nuit en novembre 2022
Réponse de Kat le 11 janv. 2023
Hello Raul,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Kat#Team6

2/10 Horrible

Heather

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
We booked a nonsmoking room, but as soon as we walked in, the smell of cigarette smoke slapped you in the face. While waiting to check-in, a roach crawled out of the microwave and another was crawling on the dryer. Th place was so disgusting we left. Motel 6 and Travelocity have been no help in getting our money back.
Séjour de 1 nuit en octobre 2022

2/10 Horrible

darlene

Voyage en famille
I lost my booking paid the hotel for nothing had to look for another hotel due to being charge $100for a security damage deposit quite embarrassing due to we only took was what necessary to stay and go to six flags with gas and eating
Séjour de 1 nuit en juin 2022
Réponse de Mike le 18 oct. 2022
We do not require 100 deposit it may be misunderstanding or wrong.