Avis sur Motel 6 San Antonio, TX - West SeaWorld
Motel 6 San Antonio, TX - West SeaWorld
2185 SW Loop 410, San Antonio, TX
Avis
5,8
5,8/10
Propreté
6,6/10
Personnel et service
5,2/10
Équipements
5,6/10
Infrastructures et conditions de l’hébergement
5,6/10
Écoresponsabilité
Avis
Voyage d’affaires
10 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Manager le 11 mai 2024
Hello Auzztin,We value your feedback and apologize for any inconvenience caused. Please contact our management team directly to address your concerns regarding the security deposit. We strive to uphold high standards for all our guests' experiences.
6/10 Satisfaisant
Ashlee
Voyage en famille
8 mai 2024
Les points forts : Personnel et service
Ashlee
Séjour de 2 nuits en mai 2024
Réponse de Manager le 10 mai 2024
Hello Ashlee, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
4/10 Médiocre
Ashlee
Voyage en famille
22 avr. 2024
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Ashlee
Séjour de 1 nuit en avril 2024
Réponse de Manager le 23 avr. 2024
Hello Ashlee, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
4/10 Médiocre
Ashlee
18 avr. 2024
Les points faibles : Propreté
Ashlee
Séjour de 1 nuit en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Ashlee,We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly with any details about your stay so we can address any issues.
4/10 Médiocre
Maritza
Voyage en famille avec de jeunes enfants
12 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maritza
Séjour de 1 nuit en avril 2024
Réponse de Manager le 13 avr. 2024
Hello Maritza,We regret to hear about your experience and apologize for any inconvenience caused. We value your feedback and will share your comments with our team for further review. Your comfort and satisfaction are important to us, and we will strive to address these concerns moving forward.
2/10 Horrible
Barbara
Voyage en famille
9 avr. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Barbara
Séjour de 1 nuit en avril 2024
Réponse de Manager le 10 avr. 2024
Hello Barbara,We are sorry to hear about your experience. We take all feedback seriously and will investigate this matter further. Our guests' safety and comfort are our top priorities. We encourage guests with concerns to reach out to our management team directly so we can address any issues promptly.
8/10 Bien
Aurora
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage avec des animaux de compagnie
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Aurora
Séjour de 1 nuit en avril 2024
Réponse de Manager le 11 avr. 2024
Hello Aurora,We are thrilled you found value in your stay and appreciated our friendly staff. Your safety is our top priority, and we are delighted to hear you felt secure during your time with us. We appreciate your kind feedback and hope to welcome you back soon.
2/10 Horrible
David
7 avr. 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
David
Séjour de 2 nuits en avril 2024
Réponse de Manager le 9 avr. 2024
Hello David, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
10/10 Excellent
Sahair
1 avr. 2024
Sahair
Séjour de 1 nuit en mars 2024
Réponse de Manager le 1 avr. 2024
Hello Sahair,We apologize for any inconveniences you experienced during your stay. We appreciate your feedback and will share it with our team for improvement. Your satisfaction is important to us, and we hope to welcome you back in the future.
10/10 Excellent
Frankie, Corpus Christi
21 mars 2024
Frankie
Séjour de 2 nuits en mars 2024
Réponse de Manager le 22 mars 2024
Hello Frankie,We are thrilled to hear you had an excellent experience during your stay with us! We look forward to welcoming you back in the future for another memorable visit.
10/10 Excellent
Jayden
8 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Jayden
Séjour de 1 nuit en mars 2024
Réponse de Manager le 9 mars 2024
Hello Jayden,We are thrilled to hear that you had a pleasant check-in and check-out experience with our friendly staff. We greatly appreciate your kind words and hope to welcome you back for another enjoyable stay in the near future.
10/10 Excellent
Erica
26 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erica
Réponse de Manager le 29 févr. 2024
Hello Erica,We appreciate your positive feedback and are delighted to hear that you had an enjoyable stay with us. Thank you for choosing our hotel for your stay and we hope to welcome you back again soon.
2/10 Horrible
Ana
10 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
1/10 bad place to stay
Ana
Séjour de 1 nuit en février 2024
Réponse de Manager le 10 févr. 2024
Hello Ana,Thank you for sharing your recent experience with us. We apologize for any inconvenience you may have encountered during your stay. Our team strives to provide a comfortable and clean environment for all our guests. However, we do understand that occasional issues can occur. We appreciate your feedback and will take it into consideration to improve our services. We encourage guests to reach out to our management team directly to address any concerns.
2/10 Horrible
Voyageur vérifié
3 févr. 2024
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Stay somewhere else
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Manager le 6 févr. 2024
Dear Guest, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your comments, as they help us to continuously improve our services. We encourage all guests to report any issues directly to our management team for immediate resolution.
2/10 Horrible
Rosemary
1 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rosemary
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 3 févr. 2024
Hello Rosemary, Thank you for sharing your feedback with us regarding your recent stay. We apologize for any inconvenience you experienced with the hot water, bed condition, room size, and hair dryer. We appreciate your input and will pass this information along to our team for further review and improvement.
2/10 Horrible
Antonio
16 janv. 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Worst ever
Antonio
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 17 janv. 2024
Hello Antonio,Thank you for sharing your experience with us, and we apologize for any inconvenience caused. We take our guests' safety and security seriously, and we have addressed the issue with the room in question. We encourage our guests to always use the latch for added security. Should you have any further concerns, please reach out to our management team directly.
6/10 Satisfaisant
Tanja
11 janv. 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Tanja
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 13 janv. 2024
Hello Tanja,Thank you for choosing our hotel for your stay. We're sorry that your experience fell short of your expectations. We value your feedback and would appreciate it if you could reach out to us directly so we can address any concerns you may have had during your stay. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.
8/10 Bien
Angie
8 janv. 2024
Angie
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 10 janv. 2024
Hello Angie, Thank you for choosing our hotel for your stay! We appreciate your rating and we hope you had a wonderful time with us. Should you have any feedback or suggestions, please do not hesitate to reach out to us. We value your input and always strive to improve our services. We look forward to welcoming you back in the future.
10/10 Excellent
Erica, corpus christi
Voyage en famille
6 janv. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Erica
Séjour de 1 nuit en janvier 2024
Réponse de Manager le 10 janv. 2024
Hello Erica,We appreciate your loyalty as a returning guest and apologize for any inconvenience you experienced during your recent stay. Please note that we strive to provide a comfortable and enjoyable stay for all our guests. We encourage you to reach out to our management team directly so they can address your concerns and ensure a satisfactory resolution. Thank you for your understanding and support.
8/10 Bien
ruben
Voyage en famille
2 janv. 2024
Les points forts : Propreté et confort de la chambre
ruben
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello ruben,Thank you for choosing our hotel for your stay. We truly appreciate your positive rating and we're delighted to hear that you had a great experience. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another enjoyable stay!
10/10 Excellent
ROB
2 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ROB
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello ROB,We're thrilled to hear that you had an excellent experience during your stay with us! We strive to provide exemplary service to all of our guests and we're delighted to know that we could exceed your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out. We hope to welcome you back again soon!
8/10 Bien
Oscar
11 déc. 2023
Les points forts : Personnel et service
Les points faibles : Propreté
Oscar
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 15 déc. 2023
Hello Oscar, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
10/10 Excellent
Rob
4 déc. 2023
Rob
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 25 déc. 2023
Hello Rob,We're thrilled to hear that you had such a wonderful experience during your stay with us! We always strive to provide exceptional service and we're delighted to know that we succeeded in making your stay enjoyable. We hope to welcome you back soon for another incredible stay.
10/10 Excellent
Robert
Voyage en famille
4 déc. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Robert
Séjour de 2 nuits en décembre 2023
Réponse de Manager le 5 déc. 2023
Hello Robert,Thank you for sharing your feedback with us. We appreciate your kind words and are glad to hear that you had a positive experience at our hotel. We hope to welcome you back in the future for another pleasant stay.
2/10 Horrible
Melody Lynette
3 déc. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Melody Lynette
Séjour de 4 nuits en novembre 2023
Réponse de Manager le 6 déc. 2023
Hello Melody Lynette, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
4/10 Médiocre
Michael
Voyage en famille avec de jeunes enfants
28 nov. 2023
Les points faibles : Équipements
Michael
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 30 nov. 2023
Hello Michael, Thank you for sharing your feedback. We regret to hear that your experience with our hotel was not satisfactory. We appreciate your input and will review it with our team to identify areas of improvement.
4/10 Médiocre
Shannon
23 nov. 2023
Les points faibles : Propreté
Shannon
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 26 nov. 2023
Hello Shannon,We apologize for any inconvenience you may have experienced during your stay. We value your feedback and encourage you to please reach out to our hotel directly so we can further address and resolve any concerns you may have had. We strive to provide excellent service and hope to have the opportunity to welcome you back in the future.
4/10 Médiocre
Rebecca
20 nov. 2023
Rebecca
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 22 nov. 2023
Hello Rebecca,We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.
2/10 Horrible
MANUEL
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage d’affaires
15 nov. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
MANUEL
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 18 nov. 2023
Hello MANUEL, Thank you for bringing this matter to our attention. We apologize for any inconvenience you experienced during your stay. It is essential for us to ensure the comfort and satisfaction of our guests, and we take pest control seriously. We encourage guests to inform our management immediately so that appropriate action can be taken. Please reach out to our management directly for further assistance with your concerns.
8/10 Bien
Kimberly
29 oct. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kimberly
Réponse de Manager le 1 nov. 2023
Hello Kimberly,Thank you for choosing our hotel for your recent stay! We're glad to hear that you found the price to be reasonable. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.
4/10 Médiocre
Terrance
Voyage d’affaires
29 oct. 2023
Les points forts : Confort de la chambre
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Terrance
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 1 nov. 2023
Hello Terrance,Thank you for choosing our hotel for your recent stay. We appreciate your feedback and value your experience. We apologize for any inconvenience you encountered during your stay and will ensure that your comments are shared with our team for improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
10/10 Excellent
ROB
Voyage en groupe
20 oct. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
ROB
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 22 oct. 2023
Hello ROB,Thank you for your kind words! We are thrilled to hear that you had an amazing experience at our hotel. We look forward to welcoming you back soon!
4/10 Médiocre
Anna
17 oct. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Anna
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 21 oct. 2023
Hello Anna, We apologize for any inconvenience you experienced during your stay. Please provide us with more details so that we can address your concerns accordingly.
10/10 Excellent
Melecio
8 oct. 2023
Melecio
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 29 oct. 2023
Hello Melecio,Thank you for your perfect rating! We're glad you enjoyed your stay with us. Looking forward to welcoming you back soon!
6/10 Satisfaisant
Kenneth
4 oct. 2023
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Kenneth
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 7 oct. 2023
Hello Kenneth,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We hope to see you again in the future.
2/10 Horrible
Emily
27 sept. 2023
Emily
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 19 oct. 2023
Hello Emily, We apologize for any inconvenience caused during your stay. Please let us know the specific issues you encountered so we can address them accordingly.
10/10 Excellent
Michael
Voyage en famille avec de jeunes enfants, Voyage d’affaires
27 sept. 2023
Les points forts : Propreté, personnel et service, équipements
Michael
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 28 sept. 2023
Hi Michael,Your kind review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much for writing such a great compliment regarding our team. Such kind of candid reviews always inspires us. We will share your feedback with our staff members. Waiting to serve you again!
10/10 Excellent
Jacob
Voyage en groupe
27 sept. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Jacob
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 28 sept. 2023
Hello Jacob,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.
2/10 Horrible
Emily
26 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emily
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 28 sept. 2023
Hello Emily ,We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner, I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is the top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.
6/10 Satisfaisant
Daniel
Voyage en famille
26 sept. 2023
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Daniel
Séjour de 3 nuits en septembre 2023
Réponse de Manager le 30 sept. 2023
Hello Daniel,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
8/10 Bien
Emily
Voyage en groupe
26 sept. 2023
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Emily
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 27 sept. 2023
Hi Emily,Thank you so much for your feedback! We will be sure to share this with our Team and look forward to welcoming you back.
8/10 Bien
Jacob
24 sept. 2023
Les points forts : Propreté et confort de la chambre
Jacob
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 26 sept. 2023
Hello Jacob,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
2/10 Horrible
Robert
22 sept. 2023
Robert
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 24 sept. 2023
Hello Robert,It was our privilege to earn your business and we hope to host you again on your next trip.
4/10 Médiocre
Kirstie, kerrville
18 sept. 2023
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Kirstie
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 21 sept. 2023
Hello Kirstie, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.
8/10 Bien
Oscar
10 sept. 2023
Oscar
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 1 oct. 2023
Hello Oscar,Thank you for sharing this rating, and we welcome you to visit us again anytime.
2/10 Horrible
Yamira
10 sept. 2023
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yamira
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 11 sept. 2023
Hello Yamira,Thank you for being a valued guest and for providing us the feedback regarding our wifi and also our room. We are always looking for ways to improve upon the guest experience so thank you for sharing.
4/10 Médiocre
Voyageur vérifié
Voyage en famille, Voyage en groupe
4 sept. 2023
Les points forts : Propreté
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 7 sept. 2023
Dear Guest,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
2/10 Horrible
Clayton
2 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Clayton
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 4 sept. 2023
Hello Clayton, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
2/10 Horrible
Voyageur vérifié
1 sept. 2023
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en août 2023
Réponse de Manager le 2 sept. 2023
Dear Guest,Thank you for taking the time to share your comments regarding our shower. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
6/10 Satisfaisant
Fabiola Isabel
Voyage en famille, Voyage avec des animaux de compagnie, Voyage en couple
30 août 2023
Les points forts : Personnel et service et équipements
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Fabiola Isabel
Séjour de 1 nuit en août 2023
Réponse de Manager le 31 août 2023
Hello Fabiola Isabel, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.