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Avis sur Days Inn by Wyndham Seaworld/Lackland AFB

2 out of 5
Days Inn by Wyndham Seaworld/Lackland AFB
6010 NW Loop 410, San Antonio, TX

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 236 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 295 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 216 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 107 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 146 avis sur 1000." "

6,6/10

Propreté

7,4/10

Personnel et service

6,0/10

Équipements

6,4/10

Infrastructures et conditions de l’hébergement

6,4/10

Écoresponsabilité

Avis

8/10 Bien

thierry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2019
Réponse de Manager le 27 juin 2019
On behalf of our entire staff, we thank you for your business and for rating your experience.

8/10 Bien

sandrine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en juillet 2017

10/10 Excellent

Aidza

Voyage en famille avec de jeunes enfants, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Recomendados
Séjour de 2 nuits en mai 2024
Réponse de Manager le 14 mai 2024
Hello Aidza,Thank you for sharing your feedback with us. We appreciate your recommendation and hope to welcome you back in the future to provide an even better experience.

8/10 Bien

Pedro

Les points forts : Propreté et personnel et service
Everything was good, room was clean, bathroom requires improvement, seems old, but overall clean
Séjour de 2 nuits en avril 2024
Réponse de Manager le 20 avr. 2024
Hello Pedro,Thank you for sharing your feedback with us. We appreciate your kind words about the cleanliness of your room. Your comments regarding the bathroom will be duly noted for our continuous improvement efforts. If there's anything else you would like to share, please don't hesitate to reach out to our management team.

2/10 Horrible

Tanya

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Manager le 18 avr. 2024
Hello Tanya, We're sorry to hear that your experience didn't meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address them.

2/10 Horrible

Steven

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Bugs!
Séjour de 3 nuits en avril 2024
Réponse de Manager le 11 avr. 2024
Hello Steven, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Satisfaisant

Samuel, Houston

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Staff were friendly and checking in was fast. Cleanliness was lacking in many ways. Sink had residues that made me want to puke, carpet smelled musty, sheets and pillows had stains, the sheets actually made my partner and I very itchy the first night until they got changed the next morning were able to sleep comfortable. Breakfast was disappointing, just white bread with jelly/butter and a few options of cereal.
Séjour de 2 nuits en avril 2024
Réponse de Manager le 11 avr. 2024
Hello Samuel, Thank you for sharing your experience with us. We appreciate your kind words about our friendly staff and efficient check-in process. Your feedback on cleanliness has been noted, and we regret that your stay did not meet your expectations in this regard. We will address these concerns with our housekeeping team for improvement. Your comments regarding the breakfast options will also be reviewed for possible enhancements. We hope to have the opportunity to host you again in the future.

2/10 Horrible

Jesus

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
There were cockroaches, certainly You feel the Bugs over your skin, the blankets with. Lots of holes, they appear to be with more they 10 years of use
Séjour de 2 nuits en avril 2024
Réponse de Manager le 9 avr. 2024
Hello Jesus, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Satisfaisant

José Tain Villagomez

Séjour de 4 nuits en mars 2024
Réponse de Manager le 23 avr. 2024
Hello José Tain Villagomez, We appreciate you choosing to stay with us. We encourage you to reach out to us with any feedback you may have from your recent stay, so we can ensure we meet all your expectations in the future.

8/10 Bien

Arairis

Séjour de 1 nuit en mars 2024
Réponse de Manager le 3 avr. 2024
Hello Arairis, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Bien

Stephanie

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Bit of a strange smell and mattress was stained after removing the covers. But parking was convenient, there was a pool, it was quiet, and hotel served its purpose. 4/5.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 27 mars 2024
Hello Stephanie, Thank you for taking the time to share your feedback with us. We're pleased to hear that you found the hotel's amenities convenient and that your overall stay was satisfactory. We appreciate your input and hope to welcome you back in the future.

8/10 Bien

Arairis

Les points forts : Personnel et service
Bueno
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Arairis,We appreciate your feedback and regret to hear that your stay did not meet your expectations. Please feel free to contact our management team directly to discuss your concerns further. Thank you for your review.

8/10 Bien

Daniel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great, really nice staff clean room and space full with a nice chair and desk for me to sit and study. The bathroom was clean and the small soap and shampoo they give smelled and worked really nice, had a really nice bath. It was perfect as for what I needed the only inconvenience was this guy outside making noise and smoking 🍀, nevertheless the personal were kind. Foenthe breakfast they give coffe, apple juice and orange juice with bread, cereal or. Hot cakes and some oatmeal. I'm thankful for everything
Séjour de 1 nuit en mars 2024
Réponse de Manager le 24 mars 2024
Hello Daniel,We are delighted to hear that you enjoyed your stay with us, especially our clean rooms and courteous staff. It's wonderful to know you found the amenities to your liking and had a pleasant study experience. Your feedback regarding the noise disturbance has been noted, and we appreciate your understanding. We're glad you appreciated our breakfast offerings and are grateful for your kind words.

10/10 Excellent

Matthew

Séjour de 1 nuit en mars 2024
Réponse de Manager le 22 mars 2024
Hello Matthew,We're delighted to hear that you had a fantastic experience during your stay with us! If you have any further comments or if there is anything else we can assist you with, please don't hesitate to contact us. We hope to welcome you back soon for another memorable stay!

8/10 Bien

David

Les points forts : Propreté et personnel et service
Quiet, not bad for the price. Pool is very small
Séjour de 1 nuit en mars 2024
Réponse de Manager le 18 mars 2024
Hello David, We appreciate your feedback on our peaceful environment and affordable rates. Our pool size is designed to offer a refreshing escape for our guests. If you have further comments or suggestions, feel free to reach out to our management team.

8/10 Bien

David

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Ok place for the price. Small pool.
Séjour de 1 nuit en mars 2024
Réponse de Manager le 18 mars 2024
Hello David, We're glad you found our hotel to be a good value. Our pool size may vary, but we hope you enjoyed your time swimming with us. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

2/10 Horrible

Sandra

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
checked in and the toilet was clogged. the guy at the front desk did not want to switch our room. came in and just looked at toilet and said it was fine - when i flushed it the water went all the way to the top - husband is a plumber and told him the line was clogged. finally he moved us to another room this one had a broken drain in the tub. Since we showered instead of a bath, we just made the best of it.
Séjour de 2 nuits en février 2024
Réponse de Manager le 22 févr. 2024
Hello Sandra, We apologize for any inconveniences you experienced during your stay. We appreciate your patience and understanding in allowing us to address your concerns promptly. Your feedback is valuable, and we will use it to enhance our services for future guests.

10/10 Excellent

marlen

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was great to stay at, no one bothered us... front desk was very courteous and respectful. The only problem we had was i paid to extend checkout and housekeeping was asking if we were leaving and it was only 11:30am while i was packing things in the car... I felt kind of rushed, also the maintenance guys were drilling in the room next to ours, but aside from that it was great very clean.
Séjour de 3 nuits en février 2024
Réponse de Manager le 22 févr. 2024
Hello marlen,We appreciate your feedback on your recent stay with us. We apologize for any inconvenience you experienced with our housekeeping and maintenance activities. We will address these concerns with our team to ensure a more seamless experience for our guests in the future. We are glad to hear that you found our front desk service courteous and the hotel very clean.

6/10 Satisfaisant

Shaye

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Front desk was very nice. Super noisy due to how close it was to the freeway, only thing they offer for breakfast is toast and cereal, door was broken, parents room had cigarette stains on bathtub and reeked of cigarette smoke although it was supposed to be non smoking room, when I shook off the sheets there was dirt flying off. I guess I got what I paid for… the reviews and photos were very misleading.
Séjour de 2 nuits en février 2024
Réponse de Manager le 21 févr. 2024
Hello Shaye, We appreciate your feedback and apologize for any inconveniences experienced during your stay. Enhancements are continually being made to provide a comfortable experience for all guests. Your comments have been shared with the management team for their review and attention.

10/10 Excellent

Jose

Séjour de 1 nuit en février 2024
Réponse de Manager le 6 févr. 2024
Hello Jose,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Please do not hesitate to reach out to us directly if you have any additional comments or feedback to share. We hope to welcome you back again in the future.

8/10 Bien

Julio

Voyage en couple
Les points forts : Personnel et service
Everything was ok till i looked behind the doors and entrance. It was dirty and just needed a good sweep. The problem was when i looked into the bed and the sheets were dirty. Since it was only for a few hours we just slept with clothes on.
Séjour de 2 nuits en janvier 2024
Réponse de Manager le 14 mai 2024
Hello Julio, We appreciate you taking the time to share your feedback with us. We regret to hear about the cleanliness issues you encountered behind the doors and with the sheets. We encourage guests to reach out to our management team directly with any concerns during their stay for immediate resolution. We will ensure your comments are shared with the relevant teams for further review.

8/10 Bien

Renato

Séjour de 3 nuits en janvier 2024
Réponse de Manager le 29 janv. 2024
Hello Renato,Thank you for choosing to stay with us! We're glad to hear that you had a positive experience at our hotel. Should you have any additional feedback, we encourage you to reach out to us directly so we can further improve our services. We hope to have the pleasure of welcoming you back in the future.

8/10 Bien

Hannah

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Exterior is pretty run down. Room was clean and comfortable. Would not recommend coffee or breakfast
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 8 janv. 2024
Hello Hannah,Thank you for sharing your feedback regarding our hotel. We apologize for any inconvenience caused by the exterior appearance, but we are glad to hear that your room was clean and comfortable. We appreciate your insight on the coffee and breakfast and will take it into consideration for future improvements.

10/10 Excellent

Richard

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice place for price.
Séjour de 1 nuit en décembre 2023
Réponse de Manager le 19 déc. 2023
Hello Richard,Thank you for choosing our hotel for your stay! We're delighted to hear that you had a wonderful experience with us. If there is anything else we can do to make your future stays even better, please let us know. We look forward to welcoming you back soon!

8/10 Bien

Liliana

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
muy bien
Séjour de 2 nuits en novembre 2023
Réponse de Manager le 23 nov. 2023
Hello Liliana,Thank you for your feedback. We appreciate your positive experience at our hotel and that you find it very good. We hope to welcome you back again in the future.

8/10 Bien

Leslie, Santa Fe

Séjour de 1 nuit en novembre 2023
Réponse de Manager le 10 déc. 2023
Hello Leslie,Thank you for choosing our hotel for your recent stay. We hope you had a pleasant experience with us. If you have any feedback or comments about your stay, we encourage you to reach out to us directly so that we can address any issues. We value your opinion and strive to provide the best possible experience for all our guests.

4/10 Médiocre

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
The staff member's customer service is the only thing that was good about this. The room was completely disgusting, baby roaches everywhere including the toilet. The bathtub did not drain properly and was disgusting. It was also broken. There weas hair on the floor as well as dirt. I will definitely not be staying here again. Kudos to front desk for her excellent customer service though.
Séjour de 1 nuit en novembre 2023
Réponse de Manager le 7 nov. 2023
Dear Guest, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Bien

Samantha

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Good for the price
Séjour de 2 nuits en octobre 2023
Réponse de Manager le 1 nov. 2023
Hello Samantha,Thank you for choosing our hotel and taking the time to share your feedback. We're glad to hear that you found our hotel to be good value. We strive to provide a comfortable stay at an affordable rate. We appreciate your patronage and hope to welcome you back in the future.

10/10 Excellent

Venisa

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was clean and comfortable
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 31 oct. 2023
Hello Venisa,Thank you for taking the time to share your feedback. We're delighted to hear that you found our hotel clean and comfortable during your stay. We aim to provide a pleasant experience for all our guests, and it's great to know we met your expectations. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Kim

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the fact that we just had to be over 18 with a valid ID to get a room!! Would stay here again since it’s about a 20 min ride from Six Flags Fiesta Texas!!
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 18 oct. 2023
Hi Kim,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

4/10 Médiocre

Anishalin

Voyage d’affaires
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Definitely needs a whole facelift. Renovations are in need. Bathrooms are filthy. Only thing new was the paint in the room.
Séjour de 1 nuit en octobre 2023
Réponse de Manager le 10 oct. 2023
Hello Anishalin, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 Excellent

Jimmie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly. Room was clean
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 5 oct. 2023
Hi Jimmie,Thank you so much for your compliments on our friendly services. It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!

6/10 Satisfaisant

Jeremy Van

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Pros: The staff were super friendly and I loved the text opt to ask them questions because they were super fast at responding. Room was over all newer looking and clean. Cons: Parking area was sketchy looking and since I had to enter the rooms from outside, it added to the feeling of being unsafe. Had a lot of construction and oil field workers staying there and loitering around the area late at night. if you are looking to fill up on breakfast, dont count on it unless you are on a liquid diet. I wanted to rate the hotel higher, but the outside/surrounding area made for lower rating. If your looking for a quick place to sleep and move on the next day, this is the perfect place then. Priced about right.
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 24 sept. 2023
Hello Jeremy Van,Thank you for sharing this honest review and feedback about our staff and parking. We hope to see you again in the future.

4/10 Médiocre

Javier

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Unpleasant stay
Well as I usually do. I inspected the room and the tub was full of "epoxy peeling off" as I was told per the manager. Than had no window blinds just had a piece of paper on there. I was given another room that was worst and even smoking in it.
Tub
Window
Séjour de 2 nuits en septembre 2023
Réponse de Manager le 11 sept. 2023
Hello Javier,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests� expectations. We hope you will give us a chance to redeem ourselves in the future.

4/10 Médiocre

Raul

Voyage en famille
Les points forts : Infrastructures et conditions de l’hébergement et confort de la chambre
Les points faibles : Propreté
Disappointing
Séjour de 1 nuit en septembre 2023
Réponse de Manager le 9 sept. 2023
Hello Raul,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

ANGELA

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Manager le 2 sept. 2023
Hello ANGELA,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en août 2023
Réponse de Manager le 16 août 2023
Dear Guest,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Médiocre

Ray

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ray"s Stay
Roaches in room Toilet Dirty paint on floor Bathtub Wabbeled. Ray R.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 1 août 2023
Hello Ray,Know that your voice is of tremendous importance to us and we value your comments about our room as well as our toilet. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Horrible

Laquintus

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Poor service waste of money
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 20 juil. 2023
Hello Laquintus,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our service. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

2/10 Horrible

Martha

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No one was available at check in until after waiting 15 min. Our tv did not work the entire time. We called several times and went by office but no one was there.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 20 juil. 2023
Hello Martha, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.

2/10 Horrible

Teresa, Killeen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Lobby looks like construction area. Messy. The A/C on our room start liking water all over the floor, maintenance never shows up to clean. They moved us to other room. Less than 5 minutes the fire alarms start beeping (running out of battery). Very disappointing when we only want to rest after a long day at Seaworld.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 13 juil. 2023
Hello Teresa, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

8/10 Bien

ARYANA

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Only knocked of a star cause the service took some time my husband waited around in lobby for some time before we could get someone’s attention and i had to call to get the front desk and the weird stains in the bathtub but everything else was great clean room no bugs and the pool was open which was great cause it was hot
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 11 juil. 2023
Hello ARYANA,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 Horrible

Joanna

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I wont use this hotel again.
Séjour de 2 nuits en juillet 2023
Réponse de Manager le 10 juil. 2023
Hello Joanna, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. Please reach out to us so we can gather more information and investigate this matter. I hope you will find your expectations to be far surpassed if you ever returned to the area, we would like to invite you back for another stay.

4/10 Médiocre

Francisco

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was not expecting a extravagant hotel for the price, but the staff was rude and our room was dirty. The shower was falling apart, there were roaches in our room and there was still beer in the refrigerator from the previous client. They tried to force their way in the next morning 09:56 a.m. while we were still asleep.
Séjour de 1 nuit en juillet 2023
Réponse de Manager le 9 juil. 2023
Hello Francisco, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Bien

yesenia

Séjour de 1 nuit en juin 2023
Réponse de Manager le 19 juil. 2023
Hello yesenia,Thank you for sharing this rating, and we welcome you to visit us again anytime.

2/10 Horrible

Kimberly

Séjour de 2 nuits en juin 2023
Réponse de Manager le 16 juil. 2023
Hello Kimberly,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

dana

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was conveniently located near expressway, which also meant it was noisy, if you had a front room. The room and bathroom, especially, were unusually large, which was nice. I stayed twice, in two different rooms, and had problems with the key card both times.
Séjour de 3 nuits en juin 2023
Réponse de Manager le 18 juin 2023
Hello dana,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

April

Séjour de 1 nuit en juin 2023
Réponse de Manager le 6 juin 2023
Hello April,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Horrible

Kyle

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Réponse de Manager le 30 mai 2023
Hello Kyle, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
N/A
Séjour de 1 nuit en mai 2023
Réponse de Manager le 27 mai 2023
Hello Adrian,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.