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Avis sur Best Western Plus Atrium Inn

2.5 out of 5
Best Western Plus Atrium Inn
17401 IH 35 N, Schertz, TX

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 477 avis sur 889." "
Note des voyageurs de 8 (Bien), d’après 257 avis sur 889." "
Note des voyageurs de 6 (Satisfaisant), d’après 98 avis sur 889." "
Note des voyageurs de 4 (Médiocre), d’après 33 avis sur 889." "
Note des voyageurs de 2 (Horrible), d’après 24 avis sur 889." "

8,8/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Franck

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good
Very clean and very comfortable beds. The only problem is with their TV sets (I guess this is valid for all Best Western hotels), you cannot plug a computer or a phone on the TV, the remote control won't let you select the source you wish.
Séjour de 2 nuits en mars 2018

10/10 Excellent

Ken

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
easy helped a lo
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 28 mai 2024
Dear Ken,Thank you for your 5-star rating! We're glad to hear that you found our services helpful. We look forward to assisting you again during your next stay!Sincerely, Hotel Manager

6/10 Satisfaisant

Robert

Voyage en famille
Les points forts : Propreté
It is an older hotel that is showing its age. A time warp back to the 1980’s. However, it was very clean and appeared very well maintained. Modern paint and carpet would go a long ways. For the price I paid I expected a comfortable bed, a TV that worked properly and less noise from the hallway then what I got.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 27 mai 2024
Dear Robert,Thank you for your detailed feedback. We're glad to hear that you found the hotel clean and well-maintained, despite its age. We apologize for the issues with the bed comfort, TV functionality, and noise from the hallway. Your comments are valuable, and we'll use them to improve our services and amenities.Sincerely, Hotel Manager

2/10 Horrible

Suzan

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté et personnel et service
Roach in bathroom..the room stinks.. it’s smells like they tried to cover up the scent of cigarettes with a flowered spray.. and the front desk clerk is not friendly at all.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 26 mai 2024
Dear Suzan,We sincerely apologize for the unsatisfactory conditions you encountered during your stay. Your experience does not reflect the standards we strive to uphold, and we deeply regret any inconvenience caused. We will address the cleanliness issues and the demeanor of our front desk staff promptly to ensure a better experience for our guests in the future. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

2/10 Horrible

Stepan

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Musty, dirty and cigarette smelling rooms
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 26 mai 2024
Dear Stepan,We apologize for the unsatisfactory condition of your room. Your experience is not reflective of our standards, and we take cleanliness and guest comfort very seriously. We will investigate this matter promptly and take necessary steps to address the issues you encountered. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Excellent

Carl

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Easy to check in. Breakfast was good and staff was excellent
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 26 mai 2024
Dear Carl,Thank you for your perfect 5 out of 5 rating! We're delighted to hear that you found the check-in process easy, enjoyed the breakfast, and encountered excellent staff service. We strive to provide a seamless experience for our guests, and we're thrilled that we met your expectations. We look forward to welcoming you back for another enjoyable stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Valerie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 19 mai 2024
Dear Valerie,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

4/10 Médiocre

Hector

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Our toilet drain was plugged and never got resolved, during our stay. We informed the front desk and the night clerk told us he would bring a plunger and if worse case, to use the restroom near the front lobby. I,ve always used Best Western and I'm really second guessing this one again.
Séjour de 1 nuit en mai 2024
Réponse de Hotel Manager le 15 mai 2024
Dear Guest,We're deeply sorry for the inconvenience you experienced with the plugged toilet drain during your stay. It's unacceptable that this issue was not resolved promptly, and we apologize for the lack of proper assistance from our staff. Your comfort is important to us, and we regret that we fell short of your expectations. We take your feedback seriously and will address this matter with our team to ensure that such incidents do not recur in the future. We value your loyalty and hope to have the opportunity to regain your trust on your next stay.Sincerely, Hotel Manager

10/10 Excellent

Ryan

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It’s great and convenient for work for me. It’s poorly located for going anywhere else
Séjour de 3 nuits en mai 2024
Réponse de Hotel Manager le 8 mai 2024
Dear Ryan,Thank you for your positive rating and feedback! We're pleased to hear that our hotel is convenient for your work needs. We understand that our location may not be ideal for other activities, and we appreciate your understanding. If there's anything specific we can do to enhance your experience, please don't hesitate to let us know. We value your feedback and hope to continue providing you with great service during your future stays!Sincerely, Hotel Manager

10/10 Excellent

Valerie, Universal City

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was so nice! Especially George and the lady’s that clean my room. They were the best!!!
Séjour de 5 nuits en avril 2024
Réponse de Hotel Manager le 6 mai 2024
Dear Valerie,Thank you for your perfect rating and kind words! We're thrilled to hear that you had a great overall stay with us and that our staff, especially George and the housekeeping team, made your experience memorable. We'll be sure to pass along your compliments to them. Providing excellent service is important to us, and we're glad that we met your expectations. We appreciate your feedback and look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Excellent

Donna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a few things to do before attending my purpose for being TX. Everything was so conveniently close. Love the shampoo etc being in shower dispensers. Fragrance was nice, im very sensitive.to scents.i also chose hotel for price and proximity from where I needed to be. Thankfully it wasn't in the midst of the construction.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 2 mai 2024
Dear Donna,Thank you for the excellent rating and for sharing your positive experience! We're thrilled to hear that our hotel's convenient location, amenities such as the in-shower dispensers, and pleasant fragrance made your stay enjoyable. We understand the importance of a comfortable and convenient stay, especially when you have activities planned, and we're glad we could meet your expectations. We appreciate you choosing us for our price and proximity to your destination. Thank you for your feedback, and we hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

April

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice and quiet.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 2 mai 2024
Dear April,Thank you for the excellent rating! We're delighted to hear that you enjoyed a nice and quiet stay with us. Providing a peaceful environment for our guests is important to us, and we're glad that we could meet your expectations. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic stay!Sincerely, Hotel Manager

10/10 Excellent

Laura

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the setting of the whole Hotel...Will definitely be back
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 29 avr. 2024
Dear Laura,Thank you for sharing your feedback! We're delighted that you loved the setting of our hotel and had an enjoyable experience overall. We look forward to welcoming you back for another wonderful stay in the future. Your satisfaction is our priority, and we appreciate your loyalty.Sincerely, Hotel Manager

8/10 Bien

Jack

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
walking distance to place to eat
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 21 avr. 2024
Dear Jack,We’re glad to hear that you appreciated our hotel’s convenient location within walking distance to eateries. Your feedback is greatly appreciated and we look forward to welcoming you back in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Joanna

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service
Old hotel but nicely kept inside. Management was unfriendly. The bathroom/laboratory is too small. This size is only good for 1 person and no more. Room has 2 queen beds but no bathroom space.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 21 avr. 2024
Dear Joanna,We appreciate your feedback and are glad to hear that you found our hotel nicely kept. We apologize for any perceived unfriendliness from our management and the inconvenience caused by the size of the bathroom. We will take your comments into consideration as we continually strive to improve our guest experience.Sincerely, Hotel Manager

10/10 Excellent

kerri

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The pool was great
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 21 avr. 2024
Dear Kerri,We’re thrilled to hear that you rated us 5 out of 5 and enjoyed our pool. Your satisfaction is our top priority, and your feedback is greatly appreciated. We look forward to welcoming you back in the future.Sincerely, Hotel Manager

8/10 Bien

Sarah

Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 7 mai 2024
Dear Sarah,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Satisfaisant

Dandy

Les points faibles : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Dandy,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon. Sincerely, Hotel Manager

6/10 Satisfaisant

Mandi

Voyage en famille
It’s just okay. Staff was fine, property is dated. There was a giant wad of hair in the tub keeping it from draining. The walls are paper thin and we could hear next doors conversations as well as traffic noise.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Manager le 17 avr. 2024
Dear Mandi,Thank you for your feedback. We apologize for the issues you encountered during your stay, including the dated property, drainage problem, and noise disturbance. We take your comments seriously and will work to address these issues to improve our guests' experience. We appreciate your input and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great staff
Séjour de 1 nuit en avril 2024
Réponse de Hotel Manager le 12 avr. 2024
Dear Michael,Thank you for your perfect rating and for recognizing our staff! We're thrilled to hear that you had a great experience with them during your stay. Providing excellent service is a priority for us, and we're glad our staff met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 Bien

Lawrence

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 5 avr. 2024
Dear Lawrence,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excellent

Jo

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Na
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 26 mars 2024
Dear Guest,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

10/10 Excellent

ShaRonne, Pomona

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The rooms and interior design was old but, the property was kept up nicely. Great breakfast menu and options. Quiet property near many restaurants.
Séjour de 1 nuit en mars 2024
Réponse de Hotel Manager le 25 mars 2024
Dear ShaRonne,Thank you for your perfect rating and positive feedback! We're glad to hear that you enjoyed your stay with us and found our property well-maintained despite the older interior design. It's fantastic that you enjoyed our great breakfast menu and options, as well as our quiet location near many restaurants. Your satisfaction is important to us, and we appreciate your support. We hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

8/10 Bien

Belinda

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Property was good Staff was friendly. Only complaint would be the shower head in our room needed to be cleaned or replaced. Would stay again.
Séjour de 4 nuits en mars 2024
Réponse de Hotel Manager le 22 mars 2024
Dear Belinda,Thank you for your review. We're glad to hear that you found our property good and our staff friendly. We apologize for the inconvenience with the shower head in your room. We will address this issue promptly to ensure it is resolved for future guests. We appreciate your feedback and hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Heather

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Such a clean and beautiful atrium pool with seating outside. Pleasantly surprised and loved it, will stay again. Clean room and property, hot breakfast and friendly staff.
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 17 mars 2024
Dear Heather,Thank you for your glowing review! We're thrilled to hear that you enjoyed our clean and beautiful atrium pool, along with the pleasant surroundings and friendly staff. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad we could meet your expectations. We look forward to welcoming you back for another stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Jessica

Voyage en famille
Les points forts : Équipements
There were plenty of stores close to the property
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 16 mars 2024
Dear Jessica,Thank you for your perfect rating! We're glad to hear that you found our location convenient, with plenty of stores nearby. We strive to provide our guests with a convenient and comfortable stay, and we're delighted that our location met your needs. We hope to have the pleasure of welcoming you back for another excellent stay in the future! We're here to ensure you have a wonderful experience every time you stay with us!Sincerely, Hotel Manager

10/10 Excellent

richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024
Réponse de Hotel Manager le 16 mars 2024
Dear Richard, Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager

10/10 Excellent

Ashley

Séjour de 5 nuits en février 2024
Réponse de Hotel Manager le 1 mars 2024
Dear Ashley,Thank you for your incredible 10-star rating! We are so delighted that you had a wonderful time with us, and we look forward to welcoming you back soon! Your kind feedback means a great deal to us, and we hope to make your next visit even better. Thank you again!Sincerely, Hotel Manager

10/10 Excellent

SANDRA

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very close to Arby's, Whataburger, Wendy's
Séjour de 3 nuits en février 2024
Réponse de Hotel Manager le 22 févr. 2024
Dear SANDRA,Thank you for your positive rating and feedback! We're glad to hear that you found our hotel conveniently located near Arby's, Whataburger, and Wendy's. Providing easy access to dining options is important to us, and we're delighted that our location met your needs. We appreciate your kind words and hope to welcome you back for another pleasant stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Ryan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en février 2024
Réponse de Hotel Manager le 19 févr. 2024
Dear Ryan,I appreciate the five stars you gave me. We aim for complete guest satisfaction, so I am happy to hear that you felt that way. We think we offer our guests an excellent balance of value, comfort, convenience, and amenities, and it is obvious that you agree. I hope you will stay with us if your travels bring you back to this area. Being in this business is a true pleasure when serving customers like you.Sincerely, Hotel Manager

8/10 Bien

Judy

Séjour de 2 nuits en février 2024
Réponse de Hotel Manager le 22 mars 2024
Dear Judy, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The management staff was amazing at handling an issue that we had with another person staying. They calmly listened to both sides. And handled it amazingly.
Séjour de 4 nuits en février 2024
Réponse de Hotel Manager le 14 févr. 2024
Dear Mark,Thank you for your perfect rating! We're glad to hear that our management staff handled the situation effectively and professionally. Ensuring a safe and comfortable environment for all our guests is important to us, and we're pleased that we could resolve the issue to your satisfaction. We appreciate your feedback and hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Badawy

Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 14 févr. 2024
Dear Badawy, Thanks for choosing our hotel for your stay and the 5 stars you have given us based on our experience. I hope you had a wonderful experience with us. Please visit us again. Sincerely,Hotel Manager

10/10 Excellent

Jose

Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 13 févr. 2024
Dear Jose, Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Eileen

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It’s quiet and enjoyed overnight stay.
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 12 févr. 2024
Dear Eileen,Thank you for your perfect rating! We're delighted to hear that you enjoyed a quiet overnight stay with us. Providing a peaceful and comfortable environment for our guests is important to us, and we're glad we could meet your expectations. We hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Heather

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 9 févr. 2024
Dear Heather,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely, Hotel Manager

10/10 Excellent

Melissa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Hotel Manager le 6 févr. 2024
Dear Melissa,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 10-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Hotel Manager

10/10 Excellent

Mike

Les points forts : Propreté
Well kept. Nice stsff
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager le 3 févr. 2024
Dear Mike,Thank you for your perfect rating and positive feedback! We're delighted to hear that you found our hotel well-kept and that our staff was nice. Maintaining a high level of cleanliness and providing friendly service are priorities for us, and we're glad to know we met your expectations. We appreciate your feedback and hope to have the pleasure of welcoming you back for another great stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Sincerely, Hotel Manager

10/10 Excellent

Juan Jose Ruiz

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Buena opción por el precio
Séjour de 3 nuits en janvier 2024
Réponse de Hotel Manager le 27 janv. 2024
Dear Juan Jose Ruiz,Thank you for the perfect 5 out of 5 rating! We're glad to hear that you found our hotel to be a good option for the price. Your satisfaction is important to us, and we appreciate your positive feedback. We look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excellent

Appolonie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Only the elevator wasnot working properly, that’s the only problem.
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager le 23 janv. 2024
Dear Appolonie,Thank you for the 5 out of 5 rating! We appreciate your positive feedback. We apologize for the inconvenience with the elevator and assure you that we'll address the issue promptly. Your satisfaction is important to us, and we look forward to welcoming you back for an even smoother experience on your next visit!Sincerely, Hotel Manager

8/10 Bien

Erin

Les points forts : Équipements
The elevator needs to be checked out. I was so afraid I’d get stuck I took the stairs. Pool and hot tub were super nice!
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Manager le 11 janv. 2024
Dear Erin,Thank you for your positive rating and for highlighting our pool and hot tub. We apologize for the inconvenience caused by the elevator. Your safety is our priority, and we will ensure the elevator is thoroughly inspected. We appreciate your feedback and look forward to serving you better in the future.Sincerely, Hotel Manager

10/10 Excellent

Susan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
4.5 stars softer is desired
This was a good trip. Always stay here. The best breakfast, friendly Plenty towls . Beds are too firm for us.
Séjour de 2 nuits en janvier 2024
Réponse de Hotel Manager le 9 janv. 2024
Dear Susan,Thank you for your positive review and feedback! We're glad to hear that you had a good trip and always chose to stay with us. We appreciate your comments about the breakfast, friendliness, and ample towels. Your feedback regarding the bed firmness is noted, and we'll certainly consider it for future improvements. If there's anything else you'd like to share or if there's anything we can do to make your stays even better, please feel free to let us know. We value your input and look forward to serving you again!Sincerely, Hotel Manager

10/10 Excellent

Susannah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This property was beautifully maintained, cleaned and decorated for Christmas. There was a heated indoor pool that my sons enjoyed in a vintage-looking atrium surrounded by tropical plants. The surrounding area gives no clue to how amazing this place is inside.
Réponse de Hotel Manager le 28 déc. 2023
Dear Susannah,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the beautifully maintained and decorated property, as well as the heated indoor pool in the vintage-looking atrium. It's always our goal to provide a pleasant and enjoyable experience for our guests, and we're glad we could achieve that during your stay. We appreciate your positive feedback and hope to welcome you back for another great stay in the future.Sincerely, Hotel Manager

6/10 Satisfaisant

Shelby

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 21 déc. 2023
Dear Shelby,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Troy

Séjour de 1 nuit en décembre 2023
Réponse de Hotel Manager le 29 déc. 2023
Dear Troy,We are grateful that you enjoyed your stay with us and that you rated us a 5 out of 5. Our primary goal is to deliver exceptional service to each and every visitor while also adding value for you. We are excited to welcome you and look forward to serving you even better. Serving visitors like you is a privilege.Sincerely, Hotel Manager

10/10 Excellent

Marc

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room had a clicking noise from the fridge. The hotel is old and little outdated. The staff friendly, room smelled good, bed clean, coffee machine was awesome! The pool and hot tub was a nice addition small and old but nice time. The breakfast was great amazing waffles you make yourself!!! Would stay here again. Paid 155 for the night
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 29 nov. 2023
Dear Marc,Thank you for the detailed 5-star review! We appreciate your feedback about the clicking noise from the fridge and the aging aspects of the hotel. We're glad to hear that the staff was friendly, the room smelled good with a clean bed, and you enjoyed the coffee machine. It's wonderful that you had a nice time at the pool and hot tub, and the breakfast with self-made waffles exceeded your expectations. We value your input and look forward to hosting you again. If there's anything specific you enjoyed or any suggestions you have, feel free to share!Sincerely, Hotel Manager

8/10 Bien

Steven

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Would stay again in an interior room.
Overall all a good experience because of the friendly and help full staff and the location. Booked through a third party and was given a room on the outside perimeter where the noise from the highway was disturbing. The carpet was also stained so I notified the staff who said they would take care of it and that I wouldn't be charged. Cleanliness and service was excellent as well as the hot breakfast.
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Manager le 21 nov. 2023
Dear Steven,We're glad to hear that you had an overall good experience, appreciating the friendly and helpful staff as well as the location. We apologize for any inconvenience caused by the noise from the highway and the stained carpet in the exterior room. It's positive to know that the staff addressed your concerns promptly and that you found cleanliness, service, and the hot breakfast to be excellent. We value your feedback and hope that, in the future, we can provide you with an interior room for a more enjoyable stay. Thank you for choosing us, and we look forward to hosting you again!Sincerely, Hotel Manager

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2023
Réponse de Hotel Manager le 17 nov. 2023
Dear Guest,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely,Hotel Manager

8/10 Bien

eric

Voyage en famille
Les points forts : Propreté
The atrium in the center of the property with a pool, jacuzzi plants, two palms trees and seating was pleasant (the pool was undergoing repairs.) Located near plenty of shopping and dining.
Séjour de 4 nuits en novembre 2023
Réponse de Hotel Manager le 15 nov. 2023
Dear eric,Thank you for taking the time to share your feedback. We're glad to hear that you found our atrium with the pool, jacuzzi, and plants pleasant, despite the pool undergoing repairs. We appreciate your positive comments about the location being near shopping and dining. We value your input and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Safe travels!Sincerely, Hotel Manager

6/10 Satisfaisant

Sebastien Joseph

Voyage d’affaires, Voyage en couple
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Pool was not operational
Séjour de 3 nuits en novembre 2023
Réponse de Hotel Manager le 14 nov. 2023
Dear Sebastien Joseph,We apologize for the inconvenience of the pool not being operational during your stay. We understand the importance of this amenity, and we're actively working to resolve the issue. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Safe travels!Sincerely, Hotel Manager