Piscine couverte
Vérifier la disponibilité

Avis sur Holiday Inn Express Hotel and Suites West Valley, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel and Suites West Valley, an IHG Hotel
3036 S Decker Lake Drive, West Valley City, UT

Avis

8,2

Très bien

Note des voyageurs de 10 (Excellent), d’après 493 avis sur 1007." "
Note des voyageurs de 8 (Bien), d’après 257 avis sur 1007." "
Note des voyageurs de 6 (Satisfaisant), d’après 119 avis sur 1007." "
Note des voyageurs de 4 (Médiocre), d’après 85 avis sur 1007." "
Note des voyageurs de 2 (Horrible), d’après 53 avis sur 1007." "

8,6/10

Propreté

8,6/10

Personnel et service

8,2/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,4/10

Écoresponsabilité

Avis

8/10 Bien

Michel

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Maverick center à proximité.
Réponse de Melissa R le 9 janv. 2023
Thank you for staying with us! Please come back again next time you are in West Valley City and need a room!

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Les enfants ont beaucoup apprécié la piscine avec toboggan. Petits-déjeuners très copieux. Attention, très fréquenté le WE.

4/10 Médiocre

Derek

Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Staff gave another guest our same room and a family walked in on me with my d*** out
Séjour de 1 nuit en mai 2024
Réponse de N le 27 mai 2024
Thank you for choosing to stay our hotel. We sincerely apologize for the inconvenience that you experienced and these matters will be addressed with our staff to prevent from happening in the future.

10/10 Excellent

Grace

Les points forts : Propreté
Excellent.,
Séjour de 2 nuits en mai 2024
Réponse de N le 27 mai 2024
Thank you for staying with us!

10/10 Excellent

Rebekah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Gary Gregg, General Manager le 23 mai 2024
Thank you Rebekah for staying with us. I am pleased to see that you enjoyed your stay with us. We all look forward to your next visit.

10/10 Excellent

Lissa

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The water park was so fun. We spent all our free time there. It was a great way to keep the kids busy. They didnt want to leave. The staff was very quick to bring us anything we needed. Would recommend for anyone who has kids.
Séjour de 2 nuits en mai 2024
Réponse de Gary Gregg, General Manager le 20 mai 2024
Thank you Lissa for staying with us and sharing your outstanding stay. We all look forward to your next visit with us when your travels bring you back to the West Valley area.

10/10 Excellent

Riley

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Gary Gregg, General Manager le 16 mai 2024
Thank you Riley for staying with us. We look forward to your next visit with us when your travels bring you back to the West Valley area.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
T
Séjour de 1 nuit en mai 2024
Réponse de Gary Gregg, General Manager le 10 mai 2024
Thank you Michael for staying with us. We appreciate your business and look forward to seeing you again when your travels bring you back to the West Valley area.

10/10 Excellent

Rafael

Séjour de 1 nuit en mai 2024
Réponse de N le 27 mai 2024
Thank you for staying with us!

10/10 Excellent

Shayleen

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The front desk lady was fantastic and friendly!!
Séjour de 1 nuit en mai 2024
Réponse de Gary Gregg, General Manager le 3 mai 2024
Thank you Shayleen for staying with us and sharing your comments. We appreciate your business and look forward to seeing you again.

10/10 Excellent

Lisa

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The breakfast here was delish and staff was friendly
Séjour de 2 nuits en avril 2024
Réponse de Gary Gregg, General Manager le 29 avr. 2024
Thank you Lisa for staying with us. We all look forward to seeing you again soon.

10/10 Excellent

Sandy

Lovely staff
Séjour de 1 nuit en avril 2024
Réponse de Gary Gregg, General Manager le 29 avr. 2024
Thank you Sandy, I will make sure to pass on your comments to the entire team.

2/10 Horrible

Traci

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
This hotel was one of the worst I’ve stayed in. There was no parking, not mentioned on line that the slide is only open on the weekends, which is why we chose this hotel in first place. The person in the room above us was stomping and being noisy late at night and then again at four the morning. The USB ports on the tables didn’t work, and the property itself is really hard to get to, due to construction and several vehicles parked along side the road that is barely big enough for one vehicle. Terrible experience. I will never book with this hotel again.
Séjour de 1 nuit en avril 2024
Réponse de Gary Gregg, General Manager le 29 avr. 2024
Thank you Traci for staying with us and sharing your comments. I apologize for the challenges in which you encountered. The property does have the slide days and hours posted on the website and unfortunately we do not control the construction in the area. I will also check the USB outlets in the room you were in to ensure that everything is working. Thanks again for sharing your comments with us.

10/10 Excellent

caroline

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was good at the hotel but a construction project nearby made it more challenging to get to the hotel entrance.
Séjour de 3 nuits en avril 2024
Réponse de Gary Gregg, General Manager le 17 avr. 2024
Thank you Caroline for staying with us. We look forward to your next visit with us.

10/10 Excellent

Samantha

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was very friendly and helpful! Kids loved the pool.
Séjour de 1 nuit en avril 2024
Réponse de Gary Gregg, General Manager le 17 avr. 2024
Thank you Samantha for staying with us. We look forward to your next visit when visiting the West Valley area.

2/10 Horrible

Christopher

Les points forts : Propreté
Séjour de 1 nuit en avril 2024
Réponse de N le 20 avr. 2024
Thank you for staying with us

8/10 Bien

Tanya

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Gary Gregg, General Manager le 17 avr. 2024
Thank you Tanya for staying with us. We look forward to seeing you again.

4/10 Médiocre

Wendy

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Property needs to be fixed up. Not very nice. We were also put in an adjoining room which we didn’t ask for and the kids in the next room were so loud. They woke us up very early.
Séjour de 1 nuit en avril 2024
Réponse de Gary Gregg, General Manager le 8 avr. 2024
Thank you Wendy for staying with us and sharing your experience. I apologize that we did not meet your expectations. We hope that we get the opportunity to see you again.

8/10 Bien

Colby

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the pool area. The breakfast was pretty decent size. The staff was super friendly and accommodating. The only downside was the beds were super hard and uncomfortable.
Séjour de 2 nuits en avril 2024
Réponse de Gary Gregg, General Manager le 6 avr. 2024
Thank you Colby for staying with us and sharing your experience. We appreciate your business and feedback. We look forward to seeing you again when your travels bring you back to the West Valley area.

2/10 Horrible

Niki

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hot tub jets broken, floors in hall dirty, just run down. We used to love this place only living 30 minutes away.
Séjour de 1 nuit en mars 2024
Réponse de Gary Gregg, General Manager le 1 avr. 2024
Thank you NIki for staying with us. I apologize for all the challenges in which you encountered. I will make sure to share with my entire team to correct the issues. Thanks again.

10/10 Excellent

Daniela

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Quiet and pleasant place, the staff was amazing
Séjour de 1 nuit en mars 2024
Réponse de Gary Gregg, General Manager le 31 mars 2024
Thank you Daniela for staying with us and sharing your feedback. We look forward to seeing you again on your next visit to the West Valley area.

6/10 Satisfaisant

Mary

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points forts : Propreté et personnel et service
Choose the property for the water slide. It was fun but pool area is getting run down. Breakfast was not good. Other holiday inn properties have great gluten free options and there were absolutely none here such a bummer! They had even run out of yogurt the first morning.
Séjour de 2 nuits en mars 2024
Réponse de Gary Gregg, General Manager le 31 mars 2024
Thank you Mary for staying with us and sharing your experience. We look forward to another visit and enjoying the property.

10/10 Excellent

Mayra

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kids loved the indoor pool and water slide. They even have a kiddie pool with a slide thats age appropriate for beginners
Séjour de 1 nuit en mars 2024
Réponse de Gary Gregg, General Manager le 28 mars 2024
Thank you Mayra for staying with us and sharing your comments. We appreciate your business and look forward to seeing you again soon.

10/10 Excellent

irene

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Went with my mom to see the journey concert this March it was so clean and nice people was friendly easy check in! Would definitely stay here again!!!
Séjour de 2 nuits en mars 2024
Réponse de Gary Gregg, General Manager le 27 mars 2024
Thank you irene for staying with us. We appreciate your business and your comments. We look forward to your next visit with us.

6/10 Satisfaisant

Jonathan

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Propreté
Room phone was sticky and covered in something purple...grape soda? Chewed gum stuck to the wall. Just a big ole wad hanging out on the wall above head height.
Séjour de 1 nuit en mars 2024
Réponse de Gary Gregg, General Manager le 25 mars 2024
Thank you for staying with us and sharing your experience. I will make sure to share your comments with my housekeeping team.

10/10 Excellent

Justin

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
All the staff was nice. Our kids loved the pool and water slide. Room was clean.
Séjour de 1 nuit en mars 2024
Réponse de Gary Gregg, General Manager le 25 mars 2024
Thank you Justin for staying with us and sharing your experience. We look forward to seeing you again soon.

6/10 Satisfaisant

Brooke

Les points forts : Personnel et service
Séjour de 1 nuit en mars 2024
Réponse de N le 24 mars 2024
Thank you for staying with us!

10/10 Excellent

Judith

Séjour de 2 nuits en mars 2024
Réponse de N le 9 avr. 2024
Thank you so much for staying with us!

10/10 Excellent

Rebecca

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Gary Gregg, General Manager le 5 mars 2024
Thank you Rebecca for staying with us. We appreciate your business and look forward to your next visit with us.

4/10 Médiocre

Kiersten

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We had issues with the lady that was on shift when we checked in at 3pm. We walked in to check in and she continued to speak with a Staff member without letting us know it will be a minute. After speaking with the staff member she continued to answer the phone while we were waiting to check in. 2nd incident I called in the morning and requested a crib to be put into our room so we didn’t have to bring a pack N play they told us they will put it in our room for us. When we arrived the lady on shift told us there wasn’t any cribs made us upset due to not bringing the pack n play for our youngest thinking there was cribs available We got extra blankets for our kids and the blankets we have received were dirty and disgusting. We were already upset when we pulled out the pull out bed it was disgusting and tons of stains on top of springs going into your back while laying down. There were tons of dirt stains on the comforter as well as women hair on the pillowcases.
Séjour de 1 nuit en mars 2024
Réponse de N le 4 mars 2024
We want to sincerely apologize for these issues that you experienced upon your stay at our hotel. Rest assured, this is not the kind of experience we want our guests to have when choosing to stay here. These issues will be addressed and help provide coaching to our staff to ensure all of our guests have a pleasant and wonderful time here. Thank you for staying with us.

6/10 Satisfaisant

Natasha

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
When we hot there the power was out. We couldn't check in and we had 2 kids who needed diaper chnages. We were offered a bathroom and to sit in the dining room until power came back on. We were able to swim and sit in the hotntub qhile we waited. It was about 630 before we could check in our room.
Séjour de 1 nuit en mars 2024
Réponse de Gary Gregg, General Manager le 3 mars 2024
Thank you for sharing your experience with us. I apologize for the delay in check in due to the power outage. Thank you for staying with us.

10/10 Excellent

Krista

Voyage en famille, Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool was closed for renovations which was sad but I received a much appreciated phone call and notification by email that it would be closed. The staff was amazing, and the breakfast was delicious with lots of options. I would stay here again.
Séjour de 2 nuits en février 2024
Réponse de Gary Gregg, General Manager le 26 févr. 2024
Thank you Krista for staying with us and sharing your feedback. We appreciate your business and look forward to your next stay with us.

2/10 Horrible

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Horrible property. Terrible parking.
Pool was “closed for renovations”, which was the reason I booked this specific hotel. We received a “hearing accessible” room, but would have preferred a standard room. The automatic shade was broke so there was a two inch gap in the window and everyone could see into the room which was on the first floor. The sink was backed up, with hair shavings and possibly vomit coming up the drain. I had informed the front desk on the first morning of the stay and was assured it would be addressed. The sink was not fixed and had to deal with a backed up sink for our two night stay.
Séjour de 2 nuits en février 2024
Réponse de N le 19 févr. 2024
We sincerely apologize for these issues that you experienced during your time with us. Rest assured that it will be addressed with our staff to help us coach and provide better service in the future. We hope that you will give us another chance on your next trip to Salt Lake.

10/10 Excellent

Gina

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved the water park for the kids!
Séjour de 1 nuit en février 2024
Réponse de Gary Gregg, General Manager le 6 févr. 2024
Thank you Gina for staying with us and sharing a great review. We look forward to seeing you again.

10/10 Excellent

Brent

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de N le 5 févr. 2024
Thank you for staying with us!

8/10 Bien

Servando

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de N le 2 févr. 2024
Thank you for staying with us!

8/10 Bien

Sarah

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Nothing to be amazed.
The main reason we chose to is hotel was for the water park that was included. The room its self was nothing to be amazed about. The bath tub didn’t drain so standing in my own bath water was gross. The room smelled musty and old. The pool had a few floaters of something and half the sprayers on the kiddy slide didn’t work.
Séjour de 1 nuit en janvier 2024
Réponse de N le 2 févr. 2024
Thank you for letting know about your time at our hotel. We take your feedback very seriously to help us continue provide better service. We hope you will give us another chance in the future.

8/10 Bien

Carol

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very good for short stay traveling though.
Séjour de 1 nuit en janvier 2024
Réponse de N le 2 févr. 2024
Thank you for staying with us!

10/10 Excellent

Sukie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Gary Gregg, General Manager le 22 janv. 2024
Thank you Sukie for staying with us. We look forward to your next visit.

10/10 Excellent

Jeffrey

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Gary Gregg, General Manager le 17 janv. 2024
Thank you Jeffrey for staying with us. We appreciate your business. We all look forward to your next visit with us.

10/10 Excellent

heather

Séjour de 1 nuit en janvier 2024
Réponse de Gary Gregg, General Manager le 15 janv. 2024
Thank you Heather for staying with us. We look forward to your next visit when your travels bring you back to the West Valley area.

10/10 Excellent

Mario

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great pool
Séjour de 3 nuits en décembre 2023
Réponse de Gary Gregg, General Manager le 8 janv. 2024
Thank you Mario for staying with us. We appreciate your business and your feedback. We look forward to your next visit.

10/10 Excellent

Shawny

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Spent my daughter's birthday here. We had an amazing time
Séjour de 1 nuit en janvier 2024
Réponse de Gary Gregg, General Manager le 8 janv. 2024
Thank you Shawny for staying with us. We look forward to your next visit.

2/10 Horrible

DAVID JIMENEZ

Séjour de 3 nuits en décembre 2023
Réponse de Gary Gregg, General Manager le 8 janv. 2024
Thank you David for staying with us. I am disappointed to see that you did not enjoy your stay with us. We hope to get another opportunity to deliver the outstanding service that our hotel provides. Thank you.

10/10 Excellent

Jacci

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The pool is incredible. The kids had a blast and thought we should just live there!!!!
Séjour de 1 nuit en janvier 2024
Réponse de Gary Gregg, General Manager le 3 janv. 2024
Thank you Jacci for staying with us and sharing a great experience. We look forward to your next visit with us.

8/10 Bien

Troy

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Parking was terrible but all in all was pretty good. Wish they had the slide as a ride at your own risk. I bought 2 kids that were an inch to small for the slide which was a bummer cause it was the main reason for staying.b but they had fun
Séjour de 1 nuit en décembre 2023
Réponse de Gary Gregg, General Manager le 3 janv. 2024
Thank you Troy for staying with us and sharing your comments, we look forward to your next visit with us.

10/10 Excellent

Patrick

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Joseph is amazing and helped us during our stay so much he is a great guy!
Séjour de 2 nuits en décembre 2023
Réponse de Gary Gregg, General Manager le 3 janv. 2024
Thank you Patrick for staying with us. I will make sure to share your comments with Joseph.

10/10 Excellent

Kenalee

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Joseph was great. He made me happy that I booked a room there.
Séjour de 1 nuit en décembre 2023
Réponse de N le 2 févr. 2024
Thank you so much for staying with us!

10/10 Excellent

kim

Séjour de 1 nuit en décembre 2023
Réponse de Gary Gregg, General Manager le 22 janv. 2024
Thank you Kim for sharing a great review score. We look forward to your next visit with us.

10/10 Excellent

Mirta

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Muy cómodo, muy limpio volvería a regresar
Séjour de 1 nuit en décembre 2023
Réponse de Gary Gregg, General Manager le 26 déc. 2023
Thank you for staying with us. We look forward to seeing you again.