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Avis sur Prestige Harbourfront Resort, WorldHotels Luxury

4 out of 5
Prestige Harbourfront Resort, WorldHotels Luxury
251 Harbourfront Drive NE, Salmon Arm, BC

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 490 avis sur 1001." "
Note des voyageurs de 8 (Bien), d’après 353 avis sur 1001." "
Note des voyageurs de 6 (Satisfaisant), d’après 106 avis sur 1001." "
Note des voyageurs de 4 (Médiocre), d’après 36 avis sur 1001." "
Note des voyageurs de 2 (Horrible), d’après 16 avis sur 1001." "

9,0/10

Propreté

9,0/10

Personnel et service

8,4/10

Équipements

8,6/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Chantal

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Magnifique endroit
Séjour de 1 nuit en septembre 2023
Réponse de Katie Guest Experience Coordinator le 29 sept. 2023
Thank you for the kind review Chantal! We hope to welcome you back soon to Prestige Harbourfront Resort Salmon Arm.

10/10 Excellent

France

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Un endroit a recommander.
Séjour de 1 nuit en avril 2023

10/10 Excellent

Sophie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful place. Quiet rooms, with very comfy beddings especially the pillows I found. Great quality. Would love to come back
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Marie-Louise

Voyage en famille
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Des employés courtois et avenants et une belle et bonne cuisine au resto
Séjour de 1 nuit en juillet 2022

10/10 Excellent

Voyageur vérifié

Séjour de 1 nuit en juin 2021

8/10 Bien

JFChampagne, Blainville

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
L'hôtel n'est pas jeune mais très bien entretenu et nickel. Pour notre chambre, vue superbe sur le lac par contre on aurait aimé un balcon (il y en a peu).
Séjour de 1 nuit en juillet 2020

10/10 Excellent

Rodney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Beautiful setting on the lake, walking distance to town and the wonderful wharf. Hotel is superb! Great dining options right in the hotel. Bed was super comfortable and room updated and clean. Will definitely stay here again
Séjour de 2 nuits en mai 2024
Réponse de Shawna Mattson, Assistant General Manager le 21 mai 2024
Hello Rodney, thank you for taking the time to tell us about your experience. We are happy to hear that we were able to meet your expectations and that you find the hotel to be superb and that we have great dining on site.We hope you will come back to see us again soon.Best regards,

10/10 Excellent

Genelle

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Pool area was very clean and hot tub very comfortable.
Séjour de 3 nuits en mai 2024
Réponse de Shawna Mattson, Assistant General Manager le 21 mai 2024
Thank you for the excellent review Genelle, we are delighted to hear that you enjoyed your stay with us and that you also enjoyed the use of the pool and hot tub.We hope to see you again soon.Best regards,

10/10 Excellent

Ron

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The views
Séjour de 1 nuit en mai 2024
Réponse de Shawna Mattson, Assistant General Manager le 18 mai 2024
Thank you Ron, we appreciate your taking the time to let us know how your stay was and that you enjoyed the views. We look forward to seeing you again in the future.Best regards,

10/10 Excellent

Deirdre

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We enjoyed our stay at The Prestige very much!
Séjour de 3 nuits en mai 2024
Réponse de Shawna Mattson, Assistant General Manager le 18 mai 2024
We are very happy to hear that you enjoyed your stay with us and hope to see you again soon.Sincerely,

10/10 Excellent

Philip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great view and room
Séjour de 1 nuit en mai 2024
Réponse de Shawna Mattson, Assistant General Manager le 18 mai 2024
Thank you for letting us know about your recent stay. We are delighted to hear that you enjoyed the room and the view. We hope to see you again soon.Best regards,

8/10 Bien

Diane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Shawna Mattson, Assistant General Manager le 12 mai 2024
Hello Diane, thank you for taking the time to let us know about your recent stay with us. We look forward to seeing you the next time you are in Salmon Arm.Regards,

2/10 Horrible

Elaine

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
This is my second and last stay at this hotel. I stayed there 6 weeks ago, on second floor facing lake, and it was quite lovely. This stay, I was placed on 4th floor facing lake - there was an industrial heavy duty fan/exhaust that intermittently came on all night. It was impossible to sleep. It’s not possible that the hotel is unaware of this - and still choose to place guests paying $300 per night in that room?? Last stay ever!
Séjour de 1 nuit en mai 2024
Réponse de Shawna Mattson, Assistant General Manager le 12 mai 2024
We are very sorry to hear that we were unable to meet your expectations during your recent stay with us and that a room on the fourth floor was a problem due to noise. Your satisfaction is very important to us and we value your feedback. Although we understand your decision not to stay with us again, we do hope that you will reconsider.With best regards,

10/10 Excellent

Seanna

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rooms are very nice. I like having a room with a view of the water. Love the walking path.
Séjour de 1 nuit en mai 2024
Réponse de Shawna Mattson, Assistant General Manager le 12 mai 2024
Thank you Seanna for taking the time to let us know about your recent stay with us. We are delighted to hear that your enjoy the view and got a change to get out and experience the beauty of the area on the paths located near the hotel. We hope to see your again soon.Sincerely,

10/10 Excellent

Kenneth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Highly recommend if you ever stay in Salmon Arm
Séjour de 1 nuit en avril 2024
Réponse de Shawna Mattson, Assistant General Manager le 1 mai 2024
Thank you Kenneth for the excellent review. We are delighted to hear you enjoyed your stay.We hope to see you again soon.

10/10 Excellent

Elizabeth

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property.. Nineteen 05 restaurant is delicious food!
Séjour de 1 nuit en avril 2024
Réponse de Jacob Bojey le 28 avr. 2024
Thank you for taking the time to leave us an excellent review, Elizabeth. I am glad to see you had a pleasant stay with us and were able to enjoy the wonderful food offered at our in-house restaurant!We look forward to seeing you again next time you are in the area.Sincerely,Jacob BojeyGuest Services Manager

8/10 Bien

John, Richmond

Séjour de 4 nuits en avril 2024
Réponse de Shawna Mattson, Assistant General Manager le 18 mai 2024
Thank you John for taking the time to let us know how your stay was. We look forward to seeing you again soon.Best regards,

10/10 Excellent

Sue

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It's a good location, but the natural views lend to the peacefulness of the area. I have stayed there one other time and the experience was horrible, the hotel loud, and very rude staff. That was about 4 years ago. I booked again due to necessity and was very surprised at how wonderful it was. Thank you
Séjour de 1 nuit en avril 2024
Réponse de Jacob Bojey le 28 avr. 2024
Thank you for writing such a nice review, Sue. I am happy to hear that your enjoyed your stay and that we were able to provide you with a better experience than 4 years ago.We hope to have the opportunity to host your stay again soon.All the best,Jacob BojeyGuest Services Manager

8/10 Bien

Lawrence, Campbell River

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was quiet, the staff were friendly and the price was reasonable.
Séjour de 1 nuit en avril 2024
Réponse de Shawna Mattson, Assistant General Manager le 20 avr. 2024
Thank you Lawrence for taking the time to tell us about your recent stay. We are happy to hear that you found the staff friendly, the hotel quiet and the price for your stay to be reasonable. We hope that you will come and see us again.Best regards,

6/10 Satisfaisant

David

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I think $40 for a 'pet friendly" hotel is a high price to pay for this service.
Séjour de 1 nuit en avril 2024
Réponse de Jacob Bojey le 13 avr. 2024
Thank you for taking the time to leave us a review, David. Your feedback is important to us and we appreciate you sharing that with us. We hope despite this, your stay was pleasant.Sincerely,Jacob BojeyGuest Services Manager

10/10 Excellent

reginald

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Having a spa conveniently located was great
Séjour de 3 nuits en mars 2024
Réponse de Shawna Mattson, Assistant General Manager le 8 avr. 2024
Thank you Reginald for letting us know how your recent stay with us was. We are very lucky to have the Lake Life Spa on site for our guests to enjoy.We hope to see you again soon.With best regards,

10/10 Excellent

Aimee

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great place! Very scenic
Séjour de 2 nuits en mars 2024
Réponse de Shawna Mattson, Assistant General Manager le 8 avr. 2024
Thank you Aimee for taking the time to let us know about your recent stay with us. We are delighted to hear that you enjoyed the scenery.We look forward to seeing you soon.Best regards,

6/10 Satisfaisant

Andrew

Voyage en groupe
Les points forts : Propreté
No kettle in room, just a microwave - what for as no cutlery provided.Coffee undrinkable and no tea provided, likewise no milk, other than some chemical concoction. Not a place for international travellers used to basic in-room amenities.
Séjour de 1 nuit en avril 2024
Réponse de Shawna Mattson, Assistant General Manager le 8 avr. 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Please note that our Guest Services team is is available 24 hours a day to assist with guest requests and will do there best to provide what is needed.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.With best regards,

10/10 Excellent

Kuldeep

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Shawna Mattson, Assistant General Manager le 8 avr. 2024
Thank you for taking the time to let us know about your stay. We are pleased to hear that we were able to meet your expectations. We look forward to seeing you again.Best regards,

10/10 Excellent

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Loved that the room was a good size, very clean and quiet.
Séjour de 1 nuit en mars 2024
Réponse de Shawna Mattson, Assistant General Manager le 8 avr. 2024
Thank you for taking the time to let us know how your stay was. It is a pleasure to hear that you enjoyed the size, cleanliness and how quiet the room was.We look forward to seeing you on your next visit to Salmon Arm.Best regards,

8/10 Bien

Francis

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Free charging for EV available.
Séjour de 3 nuits en mars 2024
Réponse de Shawna Mattson, Assistant General Manager le 31 mars 2024
Thank you for taking the time to let us know how your recent stay with us was. We just recently had the EV charges installed and are happy to be able to provide this service to our guests.We look forward to seeing you on your next visit.Best regards,

8/10 Bien

Jeffrey, Vernon

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice place to stay in Salmon Arm, close to everything & comfortable
Séjour de 1 nuit en mars 2024
Réponse de Shawna Mattson, Assistant General Manager le 30 mars 2024
Thank you for your kind words! We're delighted to hear that you enjoyed your stay and that you found the room to be comfortable. We look forward to welcoming you back for another enjoyable stay in the future!Take care,

10/10 Excellent

Arjun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mars 2024
Réponse de Shawna Mattson, Assistant General Manager le 30 mars 2024
Thank you for taking the time to let us know about your recent stay with us. We are delighted to know that it was good.We hope to see your again soon.Best regards,

6/10 Satisfaisant

Genevieve

Voyage en couple
Les points forts : Personnel et service et équipements
We visited this resort off season and stayed in a lakeside suite with balcony. The room was large and clean and the bed was comfortable. The balcony was old and spongy when we walked on it. There was water on it even though there had been no rain. There was no table on the balcony and although the view was amazing it was not a great place to hang out. Unfortunately we chose to visit during the Provincial Hockey tournament. The hotel was noisy, and busy and many of the resort amenities were closed. We did enjoy the onsite restaurant. We found the staff very helpful and friendly. There are some beautiful walks in the area and the location is wonderful. Overall a pleasant stay and we could see the potential but the resort was not at it's best when we visited.
Séjour de 3 nuits en mars 2024
Réponse de Shawna Mattson, Assistant General Manager le 30 mars 2024
Thank you Genevieve, for taking the time to let us know about your recent stay. Your business is very important to us and we value your feed back. I would like to apologize for not exceed your expectation. Your satisfaction is very important to us and we will be using the feedback you provided to implement improvements. We look forward to seeing you again in the future.

6/10 Satisfaisant

dennis

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Swimming pool security was inadequate people were accessing the pool after the closing time and noise transferred up to our room till after midnight.
Séjour de 1 nuit en mars 2024
Réponse de Shawna Mattson, Assistant General Manager le 30 mars 2024
Hello Dennis, Thank you for taking the time to tell us about your stay. I am sorry to hear that we did not meet your expectations on this stay. We do not typically have issues with people accessing the pool/hot tub after hours but have addressed the issue. Again, I apologize for the disturbance you experienced.I do hope you will visit us again so that we can deliver a better experience for you.

10/10 Excellent

Randy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Jacob Bojey le 24 mars 2024
Hi Randy,Thank you for taking the time to leave an excellent review. We hope to see you again the next time you are passing through Salmon Arm so we can continue giving you an excellent experience.Sincerely, Jacob Bojey, Guest Services Manager

10/10 Excellent

Saibra

Staff were amazing. We were there with a hockey team and parents. Very accommodating, patient and happy. Spring time is messy time but I can’t imagine how great it would be to stay in the summer
Séjour de 2 nuits en mars 2024
Réponse de Shawna Mattson, Assistant General Manager le 22 mars 2024
Hello Saibra,Thank you for the great review. It is great to hear that you had an enjoyable stay. We look forward to seeing you again in the future.Best regards,

4/10 Médiocre

Ron

Les points forts : Propreté et personnel et service
It was too noisy, didn’t fall asleep till 2am, no coffee in the room. Kids running around, last time elevators wasn’t working, this time hot tub not working
Séjour de 1 nuit en mars 2024
Réponse de Shawna Mattson, Assistant General Manager le 22 mars 2024
Hello Ron,Thank you for taking the time to tell us about your recent stay with us. I am very sorry to hear that we did not meet your expectations and that you were not able to use the hot tub. We were waiting for a part to repair the heater which did not arrive in a timely manner.Please let me know if there is anything I can assist you with.

10/10 Excellent

Linda

Les points forts : Propreté et équipements
Great location and friendly staff.
Séjour de 1 nuit en janvier 2024
Réponse de Jacob le 20 mars 2024
Hello Linda,Thank you for taking the time to leave an excellent review. We are happy to hear that you were able to enjoy the view as well as our likeable staff. We hope to see you again the next time you are passing through Salmon Arm.All the best,Jacob Bojey,Guest Services Manager

10/10 Excellent

Elaine

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was great! Room very comfortable
Séjour de 1 nuit en mars 2024
Réponse de Shawna Mattson, Assistant General Manager le 22 mars 2024
Thank you for the 5 out of 5 review for your recent stay with us. I am very happy to see that we were able to meet your expectations. We look forward to you in the future.Sincerely,

10/10 Excellent

cameron

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very well kept property. Room was very clean and comfortable. Beautiful safe location. Conveniently located to all downtown attractions, dining etc. Next to parks and walking trails along the lake.
Séjour de 2 nuits en mars 2024
Réponse de Shawna Mattson, Assistant General Manager le 18 mars 2024
Thank you for the lovely review Cameron, we are very happy to hear that we were able to meet your expectations on this stay and that you were able to enjoy some of the attractions that Salmon Arm has to offer.We hope to see you again soon.Best Regards,

10/10 Excellent

Robert, Reedville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Shawna Mattson, Assistant General Manager le 18 mars 2024
Hello Robert,Thank you for taking the time to leave a review letting us know that you enjoyed your stay with us.We look forward to seeing you again.Best Regards,

10/10 Excellent

Jackie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice place to stay. I would say the only thing that woke us early and often was the train. The train would shake the beds. Other than this the hotel was a great stay.
Séjour de 4 nuits en mars 2024
Réponse de Shawna Mattson, Assistant General Manager le 18 mars 2024
Hello Jackie,I am happy to hear you enjoyed your stay with us and that you like the hotel. I am sorry that the train interrupted your sleep. If you are a light sleeper, for a future stay, it might be worth getting a room on one of the lower floors as they are not as affected and on the lake side to reduce sound.We hope you will come and see us again.Best regards,

8/10 Bien

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
I liked that there were plenty of facilities, both restaurants were good and the pool and hot tub were nice. Space in the hot tub was limited, there appeared to be a Group of local people meeting after work?
Séjour de 1 nuit en février 2024
Réponse de Shawna Mattson, Assistant General Manager le 18 mars 2024
Thank you David for letting us know how your stay was with us. I am happy to hear that you like the facilities we have to offer but sorry to hear that the space in the hot tub was limited . The pool and hot tub are not open to the general public but we do have an Athletic Club Membership that does have access to their use. The members do not typically use the pool and hot tub when the hotel is busy but this may not have been the case during your visit.We hope that you will come and see us again so that we may provide a more positive experience for you.

10/10 Excellent

Leanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Jacob le 10 mars 2024
Hello Leanne,Thank you for taking the time to leave an excellent review.We are thrilled to see that you enjoyed your stay with us and we hope to have the opportunity to welcome you back soon.All the best,Jacob Bojey,Guest Services Manager

10/10 Excellent

Brad

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 5 nuits en février 2024
Réponse de Shawna Mattson, Assistant General Manager le 2 mars 2024
Hello Brad,Thank you for taking the time to let us know how your stay was. We are happy to see that you enjoyed your stay.

8/10 Bien

YUKO

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Shawna Mattson, Assistant General Manager le 2 mars 2024
Good Afternoon Yuko,Thank you for taking the time to leave a review of your recent stay with us. By letting us know how we did, you are assisting in helping us provide a better experience for guests in the future.We hope to see you again.

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024
Réponse de Shawna Mattson, Assistant General Manager le 2 mars 2024
Hello,It is great to hear that you enjoyed your stay. Thank you for taking the time to let us know how it went. Hope to see you again in the future.

10/10 Excellent

Robert

Voyage en couple
Les points forts : Équipements
Had a nice time
Séjour de 1 nuit en février 2024
Réponse de Sharayah le 18 févr. 2024
Hello RobertThank you for the excellent review. I'm glad to hear that we were able to give you an enjoyable experience at our property. We hope to see you the next time your passing through Salmon Arm.Kind Regards, Sharayah Coney, Guest Services

8/10 Bien

Stuart

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We stayed here for a weekend getaway. We found our room was very large and clean. The bed was very comfortable too. My wife enjoyed a massage at the spa and she said it was good. We were able to walk into town for dinner.
Séjour de 2 nuits en février 2024
Réponse de Sharayah le 8 févr. 2024
Hello Stuart,Thank you for the review. We are glad to here that you were able to enjoy a peaceful getaway at our property. Kind Regards,Sharayah Coney,Guest Services

10/10 Excellent

Trudy

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a really nice hotel and the staff are excellent. Thoroughly enjoyed our stay.
Séjour de 2 nuits en janvier 2024
Réponse de Jacob le 20 janv. 2024
Hi Trudy,We are glad to hear that our staff helped to make your stay exceptional. Thank you for taking the time to leave an excellent review.Sincerely,Jacob Bojey,Guest Services Manager

10/10 Excellent

Nick

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Sharayah C le 14 janv. 2024
Hi Nick,We hope that you enjoyed your stay with us and we can continue to give you exceptional service. Sincerely,Sharayah Coney,Guest Services

10/10 Excellent

Anna

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very nice stay! With the most beautiful view of Salmon arm!
Séjour de 2 nuits en décembre 2023
Réponse de Sharayah C le 14 janv. 2024
Hi AnnaWe are glad to here that you enjoyed the view we have to offer at our property. Thank you for taking the time to share your review.Sincerely,Sharayah,Guest Services

10/10 Excellent

Nathalie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely gorgeous.
Séjour de 1 nuit en décembre 2023
Réponse de Sharayah C le 14 janv. 2024
Hi Nathalie,We are glad to see that you enjoyed your stay with us. Thank you for the review and we hope to see you again soon.Sincerely,Sharayah Coney,Guest Services

10/10 Excellent

Samantha

Séjour de 2 nuits en décembre 2023
Réponse de Sharayah C le 14 janv. 2024
Hi Samantha,We hope that you enjoyed your stay and continue to choose us for your future trips to Salmon Arm. Thank you for the excellent review.Sincerely,Sharayah Coney,Guest Services