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Avis sur Copthorne Hotel Manchester Salford Quays

4 out of 5
Copthorne Hotel Manchester Salford Quays
Clippers Quay, Salford Quays, Salford, England

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 389 avis sur 1007." "
Note des voyageurs de 8 (Bien), d’après 352 avis sur 1007." "
Note des voyageurs de 6 (Satisfaisant), d’après 150 avis sur 1007." "
Note des voyageurs de 4 (Médiocre), d’après 69 avis sur 1007." "
Note des voyageurs de 2 (Horrible), d’après 47 avis sur 1007." "

8,2/10

Propreté

8,4/10

Personnel et service

7,8/10

Équipements

7,2/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Yacine

Voyage d’affaires
Les points faibles : Personnel et service
.
Séjour de 1 nuit en juillet 2023

10/10 Excellent

Sacha

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2021
Réponse de Chris le 24 nov. 2021
Dear Sacha, Thank you for your 10/10 scoring after your recent visit to Copthorne Manchester. I will be sharing your feedback with team. Thank you again for your feedback and hope to welcome you back soon. Kind regards Chris Thomson | General Manager

8/10 Bien

Ulysse

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en novembre 2019
Réponse de Trevor le 7 nov. 2019
Dear Ulysse, Thank you for your review posted after your recent stay. We sincerely appreciate your scoring and we are delighted that you enjoyed your stay with us. We look forward to welcoming you back for any future visits. Kind Regards, Trevor Vels | General Manager

8/10 Bien

TERENCE

Voyage en couple
Les points forts : Personnel et service
Staff bria
Séjour de 2 nuits en mai 2024

8/10 Bien

Samantha

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The location is fab, out of hustle and bustle but walkable to city centre
Séjour de 2 nuits en mai 2024
Réponse de Ken Ellington le 27 mai 2024
Dear Samantha,Thank you for your wonderful review . I am glad that you found the hotel's location is perfect for you.We look forward to welcoming you back in the near future.Kind regards,Ken Ellington General Manager

8/10 Bien

Danny

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Ken Ellington le 26 mai 2024
Dear Danny,Thank you so much for your kind feedback. I am delighted to read that everything was perfect during your stay.We all hope to have the opportunity to welcome you back in the near future.Kind regards,Ken Ellington General Manager

8/10 Bien

Ian

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice place
Séjour de 1 nuit en avril 2024
Réponse de Ken Ellington le 26 mai 2024
Dear Ian,Thank you so much for your kind feedback. I am delighted to read that everything was perfect during your stay.Kind regards,Ken Ellington General Manager

8/10 Bien

Nicola

Voyage en couple
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel lobby was lovely, bar was nice, friendly staff. Room was very dated, slightly shabby but spacious, bed was very comfortable, shower was good but again very dated, we personally think both bathroom & bedroom needs air con. Overall we would stay here again as everything we needed was in close proximity within walkinging distance, metro service & motorways.
Séjour de 1 nuit en mai 2024
Réponse de Ken Ellington le 20 mai 2024
Hi Nicola,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Ken Ellington General Manager

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Brilliant hotel very friendly service great room great view will definitely go back
Séjour de 1 nuit en mai 2024
Réponse de Ken Ellington le 20 mai 2024
Dear Chris,Thank you for your five-star review - we love to hear feedback about guests' stays and are delighted to hear that everything exceeded your expectations!At the Copthorne, we pride ourselves on delivering the most memorable of experiences, and I am so pleased you enjoyed everything about your time with us and it has made such a lasting impression.We all look forward to welcoming you back to The Copthorne in the future.Kind regards,Ken Ellington General Manager

8/10 Bien

Lindsey

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a nice stay
Séjour de 1 nuit en mai 2024
Réponse de Ken Ellington le 19 mai 2024
Hi Lindsey,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Ken Ellington General Manager

8/10 Bien

Adrian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nothing specific. Generally satisfactory. No complaints.
Séjour de 1 nuit en mai 2024
Réponse de Ken Ellington le 19 mai 2024
Hi Adrian,Thank you for taking the time to review your stay. Great to see you have enjoyed your stay with us and I look forward to welcoming you back in the near future. Kind Regards Raj SinghGeneral Manager

6/10 Satisfaisant

Lars

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Ken Ellington le 19 mai 2024
Hi Lars,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Ken Ellington General Manager

6/10 Satisfaisant

Sandra

Voyage en groupe
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
The hotel needs updating, no air conditioning in the room and the furniture was worn and looked tired. The shower next door was very loud made high pitch noise thought it was the fire alarm at first. I wouldn’t say it is a 4 star hotel I wouldn’t even say it was 3 star!
Séjour de 1 nuit en mai 2024
Réponse de Hassan Nazeim le 6 mai 2024
Dear Ms. Sandra,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Hassan NazeimFront office Manager

8/10 Bien

Neil

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed for the night for proximity to Old Trafford. Very easy 15 min walk to/from stadium. Rooms got everything you need. Good breakfast. Plenty car parking which is free.
Séjour de 1 nuit en avril 2024
Réponse de Raj Singh le 28 avr. 2024
Hi Neil,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

6/10 Satisfaisant

Peter

Voyage en couple
Les points forts : Propreté
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Very tired decor/furniture in rooms
Séjour de 1 nuit en avril 2024

10/10 Excellent

Ursula

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reception staff very friendly and helpful. Room was very clean and comfortable, though a little dated for the price.
Séjour de 1 nuit en février 2024
Réponse de Raj Singh le 13 avr. 2024
Dear UrsulaThank you very much for taking the time to share your feedback following your recent stay with us at The Copthorne. We genuinely value and appreciate your feedback and are very happy you enjoyed your experience with us.I am delighted to read that you felt well cared for by our great team of service professionals and that you appreciated the recommendations from the staff and our breakfast offerings. Thank you also for your compliments on the bedroom.It was my pleasure to share your kind words with our entire team this morning who were very happy to receive this feedback.We very much look forward to welcoming you back to The Copthorne in the near future.Kind Regards,Raj SinghGeneral Manager

8/10 Bien

Denise

Les points forts : Personnel et service
Needs updating, decor and furniture a little tired.
Séjour de 1 nuit en avril 2024
Réponse de Raj Singh le 13 avr. 2024
Dear Denise,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

8/10 Bien

Adedotun, Ashtead

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Dinning area was small. Hot water ran out in the hot water dispenser. A lady had to come out with a bucket of hot water and pour it in. I was abit taken aback by that.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Lorraine

Séjour de 6 nuits en mars 2024
Réponse de Raj Singh le 6 avr. 2024
Hi Lorraine,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

10/10 Excellent

Holly-Anne

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lovely quiet stay! Parking was easy to get to. Lovely comfy beds for a great night sleep.
Séjour de 1 nuit en mars 2024
Réponse de Raj Singh le 29 mars 2024
Hi Holly-Anne,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

4/10 Médiocre

Balbinder, Sully, Penarth

Voyage d’affaires
Les points faibles : Infrastructures et conditions de l’hébergement
Shower didn’t work and the cold tap didn’t work in bath.
Séjour de 1 nuit en mars 2024
Réponse de Raj Singh le 29 mars 2024
Dear Balbinder,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

6/10 Satisfaisant

Alison

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel decor is quite old (looks as though it hasn't been refurbished since the 1980s); bathroom extractor fans don't work - clearly a known issue as they have signs reminding guests to keep the doors closed so the steam doesn't trigger the fire alarm) Restaurant menu is limited - same options available in the bar, I would have liked to see a fish option (not just meat & vegetarian dishes(
Séjour de 1 nuit en mars 2024
Réponse de Raj Singh le 26 mars 2024
Dear Alison,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

8/10 Bien

Shaun

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good hotel for the price Great view from room
Séjour de 1 nuit en mars 2024
Réponse de Raj le 2 avr. 2024
Dear Mr. Shaun,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

10/10 Excellent

Alicita

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Small,cozy, close to old Trafford. Great breakfast and close to transportation
Séjour de 4 nuits en mars 2024
Réponse de Raj Singh le 18 mars 2024
Dear Ms.Alicita,Thank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with all of the team who were delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

10/10 Excellent

Paul

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great transport links, nice staff and a good breakfast. All very reasonably priced. Recommended.
Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Robin

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mars 2024

10/10 Excellent

ryan

Séjour de 2 nuits en mars 2024

6/10 Satisfaisant

Richard

Voyage en groupe
Les points forts : Propreté et personnel et service
Tired bedrooms; tepid showers.
The hotel is in a good location in Salford Quays overlooking the water and close to a Metrolink station but the bedrooms, particularly the bathrooms, are tired. In both my room and my brother’s room, the thermostatic temperature controls were not working properly on the showers so only tepid water was available.
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

carol

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel needs refurbishing. Staff very friendly
Séjour de 1 nuit en février 2024
Réponse de Raj Singh le 25 févr. 2024
Hi Carol,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

6/10 Satisfaisant

richard

Voyage en couple
Les points forts : Propreté et personnel et service
This was an interesting area of Manchester over all and we enjoyed being able to comfortably walk to other areas of the Quay's. However, the hotel itself was a little shabby,certainly in need of an update in the rooms. The bar area was small and expensive with the constant annoying supermarket noise playing in the background. The parking was an added expense but convenient. Staff were friendly and helpful.
Séjour de 1 nuit en février 2024
Réponse de Raj Singh le 22 févr. 2024
Hi richard,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

4/10 Médiocre

Balbinder, Sully, Penarth

Les points faibles : Personnel et service
Séjour de 2 nuits en février 2024

8/10 Bien

Julie

Séjour de 1 nuit en février 2024
Réponse de Sam kenny le 22 févr. 2024
Hi Julie,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

2/10 Horrible

Muhammad

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bad experience! Not staying here again
One of the worst experiences I’ve had as a frequent traveler, the website shows the new rooms however I was given a very old out dated room where the wash basin didn’t have a mixer, had two separate hot and cold taps and I’d either burn my hands or freeze my hands after using the taps. The bedrooms very very outdated, breakfast was very average for the price I paid. After I requested a room change the management did not followup and eventually I had to book another room in a different hotel with no refund. No shampoo or body wash provided.. Over all a bad experience not staying here again.
Séjour de 2 nuits en février 2024

4/10 Médiocre

Karen

Les points faibles : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en février 2024
Réponse de Raj Singh le 21 févr. 2024
Hi guest,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

2/10 Horrible

Alex

Les points forts : Propreté
Les points faibles : Personnel et service
Awful Stay
Stayed here in the past and had a good experience, but this was different. The receptionist on check in was downright rude and unpleasant, making us feel very unwelcome. The room was clean, but the bathroom was dated. The shower only had one temperature- scolding hot- and the dial to change it was broken. Service in the bar was nice, but the food was terrible.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Voyageur vérifié

Les points forts : Propreté et personnel et service
OK but could use an update
Hotel was ok - a bit dated and could do with updating. Mattress not terribly comfortable and shower was a bit old-fashioned. We waited in the bar for someone to serve us, but despite ringing the bell noone turned up so we gave up. On the positive side, location was great - very handy for Media City and tram into the city. No problems parking and easily accessible from the motorway.
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Lynn

Les points forts : Propreté, personnel et service, confort de la chambre
Ideal for what we beeded
It was ideal for what we needed we were there from 5pm till 10am so we could watch a gig in the O2 Victoria Warehouse
Séjour de 1 nuit en février 2024

10/10 Excellent

Callum

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It was great, we weren’t originally meant to stay here but were pleasantly surprised with the last minute availability. The staff were lovely too
Séjour de 2 nuits en février 2024

6/10 Satisfaisant

Geoff

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Hotel was in a good location for transport links into Manchester and Salford Quays.Staff were friendly and the service was great.However the room was dated and the furniture was shabby.
Séjour de 2 nuits en février 2024
Réponse de Raj Singh le 13 févr. 2024
Hi Geoff,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
The corridor and my room had a very distinct smell of damp. There was also a leak under the sink in the bathroom which meant I had to leave towels on the floor. On checkout the receptionist didn't ask if I enjoyed my stay. I don't feel this hotel deserves it's 4 star status at all.
Séjour de 2 nuits en février 2024
Réponse de Raj Singh le 13 févr. 2024
Dear guest,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

6/10 Satisfaisant

Andrew

For a 4* hotel, my room did not match my expectations. Curtains did not close properly, missing some curtain rings. The desk chair desperately needed re stuffing or replacing. Could only find 2 sockets. Cracked tiles in the bathroom, with others coming off the wall. Cold sink tap that needed extreme pressure to turn off. I can’t imagine when this room was last refurbished , the carpets & furniture looked very tired. Bed was very comfortable & staff very friendly.
Séjour de 3 nuits en février 2024
Réponse de Raj Singh le 13 févr. 2024
Dear Andrew,Thank you for sharing your experience with regards to your recent stay.We are sorry to learn that the condition of the room assigned to you fell short of your expectations. We appreciate new perspectives about the appearance of our guestrooms as this allows us the opportunity to make improvements on an ongoing basis.We sincerely hope to have the opportunity to welcome you back in the near future to Make It Right for youWe look forward to welcoming you back in the near future.Kind regards,Raj SinghGeneral Manager

8/10 Bien

John

Voyage en groupe, Voyage d’affaires
Les points forts : Propreté et personnel et service
enjoyed our stay - near Manchester media city
Séjour de 1 nuit en février 2024
Réponse de Raj Singh le 9 févr. 2024
Hi John,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

10/10 Excellent

Ian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel
The Hotel is very conveniently situated for the local tram services. The room was very clean with a comfortable bed (pillows were a little thin though). A great choice of items was available at breakfast. Will defintely stay here again.
Séjour de 3 nuits en janvier 2024
Réponse de Raj Singh le 9 févr. 2024
Dear Ian,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

8/10 Bien

Angus

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Good price for money
Séjour de 1 nuit en janvier 2024
Réponse de Raj Singh le 9 févr. 2024
Hi Angus,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

10/10 Excellent

Teres

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Brilliant
My husband and I have had the most wonderful stay! The hotel was beautiful! The pictures don’t do it full credit. On the way to Manchester from Devon I was notified of a new job. As it’s in a college there was a lot of paperwork. As I didn’t have a printer, I went to reception & explained to Sam. He was so kind! He printed out the paperwork for me, stapled it together & when u went to thank him, I explained I was nervous about the job, he gave me the most supportive advice. The staff were all fantastic but I have to say in the time we spent, Sam was an absolute credit to the hotel! We used all the services & all the staff were great but Sam has a little place in my heart now. We will absolutely return. We had a room overlooking the Salford quays, it was all absolutely fantastic. Best place we’ve stayed in years. Gorgeous place, ideal area. Staff are outstanding ( especially Sam) had the best time.
Séjour de 3 nuits en février 2024
Réponse de Raj Singh le 9 févr. 2024
Dear guestThank you very much for taking the time to share your feedback regarding your recent stay with us. We genuinely value and appreciate your feedback and are very happy you enjoyed your stay.I am delighted to hear that you felt well cared for by our great team of service professionals. It is great to know they contributed in making this a special experience for you. I have shared your review with Sam and he was delighted to receive itI am extremely glad to read that you felt safe at all times during your stay and were able to enjoy an experience with us at the hotel.Thank you again for your kind words and we very much look forward to welcoming you back to The Copthorne in the near future.Kind regards,Raj SinghGeneral Manager

10/10 Excellent

Maureen, Carlisle

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly, welcoming staff, efficient and speedy check-in.
Séjour de 1 nuit en février 2024
Réponse de Raj Singh le 9 févr. 2024
Hi Maureen,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. Kind Regards Raj SinghGeneral Manager

10/10 Excellent

Dan

Séjour de 1 nuit en février 2024
Réponse de Raj Singh le 9 févr. 2024
Hi DanThank you for taking the time to review your stay. Great to see you have enjoyed your stay with us and I look forward to welcoming you back in the near future. Kind Regards Raj SinghGeneral Manager

10/10 Excellent

Graham

Séjour de 1 nuit en février 2024

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Decent hotel.
Decent enough hotel, reception area and restaurant were very nice and the bar was smart. Room decoration was perhaps a little tired but a very good quality bed and good sized room and bathroom. Two chairs to sit on. Had a waterfront view which paid-off for us since we like a view. There was a buffet breakfast with a huge variety, but the coffee could have been better, ingredients used were good quality, I prefer a proper sausage which I got. It is walkable to the Lowry. The staff at the hotel were lovely, really helpful and most polite. Would happily go there again.
Séjour de 1 nuit en février 2024
Réponse de Raj Singh le 9 févr. 2024
Hi Brian,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager

10/10 Excellent

Olatunji

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I LOVE THE HOTEL SERVICE AND THE ENVIRONMENT
amazing
Séjour de 1 nuit en février 2024
Réponse de Sam kenny le 9 févr. 2024
Hi Olatunji,I hope you are safe and well. Thank you for taking the time to review your stay. We’re happy to hear such positive feedback about your visit and are delighted that you enjoyed your stay. I will share this with the rest of the team, and we hope to see you again soon!Kind Regards Raj SinghGeneral Manager