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Avis sur Holiday Inn Express Salem, an IHG Hotel

3 out of 5
Holiday Inn Express Salem, an IHG Hotel
240 North Cunningham Road, Salem, OH

Avis

9,0

Merveilleux

Note des voyageurs de 10 (Excellent), d’après 179 avis sur 291." "
Note des voyageurs de 8 (Bien), d’après 78 avis sur 291." "
Note des voyageurs de 6 (Satisfaisant), d’après 20 avis sur 291." "
Note des voyageurs de 4 (Médiocre), d’après 5 avis sur 291." "
Note des voyageurs de 2 (Horrible), d’après 9 avis sur 291." "

9,2/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

9,0/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

10/10 Excellent

Dawn

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was nice.
Séjour de 3 nuits en avril 2024
Réponse de Jenna M le 24 avr. 2024
Thank you for your review! We sincerely appreciate your business.

8/10 Bien

Kristi

Séjour de 1 nuit en mars 2024
Réponse de Jenna M le 24 avr. 2024
Thank you for your review! We sincerely appreciate your business. :)

6/10 Satisfaisant

Bianca

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Propreté
The shower curtains need to be replaced
Séjour de 2 nuits en février 2024
Réponse de Jenna M le 13 mars 2024
Thank you for your valued feedback. We sincerely apologize for any inconvenience caused to you.

2/10 Horrible

Edward

Voyage d’affaires, Voyage en couple
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Staff was unwilling to provide me with a receipt after my stay. Expedia told me the property gives it, and the property stated Expedia is supposed to give it. This is awful, and I’m sick of people pushing things to other people. Why can’t someone just help someone out. Ridiculous, .
Séjour de 3 nuits en février 2024
Réponse de Jenna M le 1 mars 2024
My sincere apologies, alot of Expedia reservations are prepaid. Our desk clerk must have been confused and thought you prepaid Expedia. We aren't allowed to give our those receipts. I did just email your receipt to you. If you don't receive it please contact the hotel.

10/10 Excellent

Scott

Voyage d’affaires
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Everything was fine.
Séjour de 1 nuit en février 2024
Réponse de Jenna M le 22 févr. 2024
Thank you for your review. We appreciate your business. Sincerely,

10/10 Excellent

Amy

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great stay
Good clean hotel at a great price for an overnight.
Séjour de 1 nuit en février 2024
Réponse de Jenna M le 4 févr. 2024
Thank you for your review! We are glad that we met your expectations and that you enjoyed your stay with us.

10/10 Excellent

Jamie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice place
Séjour de 1 nuit en février 2024
Réponse de Jenna M le 4 févr. 2024
Thank you for your review! We sinerely appreciate your business and look forward to accommodating you again in the future.

2/10 Horrible

Marlena

Séjour de 1 nuit en janvier 2024
Réponse de Jenna M le 29 janv. 2024
We sincerely apologize that you did not enjoy your stay and strongly encourage you to reach out to Hotel Management to discuss your dissatisfaction.

8/10 Bien

Lois

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was late we were arrived. Too dark to see what was in the vicinity.
Séjour de 1 nuit en décembre 2023
Réponse de Jenna M le 19 déc. 2023
Thank you for providing feedback on your stay. We sincerely appreciate your business. :)

10/10 Excellent

Jonathan

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en décembre 2023
Réponse de Jenna M le 15 déc. 2023
Thank you for your review! We sincerely apprecaite your business :)

10/10 Excellent

Haille

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The property was placed in between everything making our stay very convenient!
Séjour de 1 nuit en décembre 2023
Réponse de Jenna M le 11 déc. 2023
Thank you for your valuable feedback. We sincerely appreciate your business.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Jenna M le 5 déc. 2023
Thank you for your review. We sincerely appreciate your business.

8/10 Bien

Kristin

Séjour de 3 nuits en septembre 2023
Réponse de Jenna M le 22 nov. 2023
Thank you for your review. We appreciate your business.Sincerely,

10/10 Excellent

Darla

Séjour de 1 nuit en novembre 2023
Réponse de Jenna M le 5 déc. 2023
Thank you for your review. We sincerely appreciate your business.

10/10 Excellent

Randy, lexington

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great location, clean and friendly staff
Séjour de 3 nuits en octobre 2023
Réponse de Jenna M le 31 oct. 2023
Thank you for your positive feedback. We are glad that you enjoyed your stay!

10/10 Excellent

Patricia

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
IT WAS AMAZING, CLEAN, BIG ROOMS, KING SIZE BEDS, AND THE MANGER WAS GREAT, NEED TO GIVE HER A RISE, JUST WONDERFUL!! THE GENERAL MANAGER IS JENNA MORROW,, LIKED HER VERY MUCH, EVEN COME UP AND FIXED MY TV, HAD TO HAVE A BOX FOR IT TO WORK!! THANK YOU VERY MUCH, FOR ALL YOUR HARD WORK, AND MAKING OUR STAY WONDERFUL!! BUT TOO COLD FOR ME, BECAUSE WE ARE FROM FLORIDA, CAME UP FOR MY DAUGHTERS WEDDING!!
Séjour de 4 nuits en octobre 2023
Réponse de Jenna M le 20 oct. 2023
It was a pleasure accommodating you and your brother during your time in town. I am so glad you got to visit with family and that your rooms were accommodating. We look forward to seeing you the next time you're in town!

10/10 Excellent

Kim

Séjour de 1 nuit en octobre 2023
Réponse de Jenna M le 20 nov. 2023
Thank you for your review. We sincerely appreciate your business.

10/10 Excellent

Russ

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a great place to stay
Séjour de 1 nuit en octobre 2023
Réponse de Jenna M le 9 oct. 2023
Thank you so much for your positive feedback. We look forward to accommodating you again in the future.

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean and convenient
Séjour de 1 nuit en octobre 2023
Réponse de Jenna M le 9 oct. 2023
We are glad that we met your expectations and sincerely appreciate your feedback.

10/10 Excellent

David

Séjour de 2 nuits en septembre 2023
Réponse de Jenna M le 7 sept. 2023
Thank you for your review. We sincerely appreciate your business :)

8/10 Bien

Laurie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Jenna M le 29 août 2023
Thank you for your review. We sincerely appreciate your business.

10/10 Excellent

Douglas

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en août 2023
Réponse de Jenna M le 15 août 2023
Thank you for your review. We are glad that you enjoyed your stay!

10/10 Excellent

Joseph

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
TY
Séjour de 2 nuits en juillet 2023
Réponse de Jenna M le 7 août 2023
Thank you for your review. We value your business.Sincerely,

4/10 Médiocre

James

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Arrived to broken elevator had to climb 3 flights to a room where neighbors were yelling and screaming constantly. Asked for another room and couldn’t accommodate.
Séjour de 1 nuit en juin 2023
Réponse de Jenna M le 28 juin 2023
We sincerely apologize for the inconveniences that occurred during your stay. Our elevator is scheduled to be fixed tomorrow 6/29/23. Again, our sincere apologies.

4/10 Médiocre

Latasha

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juin 2023
Réponse de Jenna M le 21 juin 2023
Thank you for taking the time to review your stay. Please feel free to always reach out to management with any dissatisfactions that you may have.

10/10 Excellent

Carol

Séjour de 2 nuits en mai 2023
Réponse de Jenna M le 31 mai 2023
Thank you for your review.Sincerely,

8/10 Bien

Nancy, North Prairie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very nice, clean, comfortable. My only complaint is that we are traveling with my adult son. I paid an extra surcharge for him to be in the room, but in the morning, I find no towel for him to shower. AND no hair dryer. If you are going to charge extra for these things, the room should be prepared in advance. I shouldn’t have to ask. But otherwise, I would stay here again. Seems like a pretty new facility.
Séjour de 1 nuit en mai 2023
Réponse de Jenna M le 28 mai 2023
Thank you for taking the time to review your stay. Our hotel does not charge an extra surcharge per individual guest, that must have been done through the 3rd party booking site. We sincerely apologize for the confusion and inconvenience. We appreciate your bringing this to our attention.

8/10 Bien

FOUED

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2023
Réponse de Jenna M le 31 mai 2023
Thank you for your review.Sincerely,

10/10 Excellent

Italo

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Excellent
Séjour de 2 nuits en mai 2023
Réponse de Jenna M le 28 mai 2023
Thank you for your review! We sincerely appreciate your feedback.

10/10 Excellent

William

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff is very friendly and the hotel is close to so many things!
Séjour de 2 nuits en mai 2023
Réponse de Jenna M le 18 mai 2023
It was our pleasure accommodating your family in your transition. We wish you the best of luck on your new endeavors!

8/10 Bien

Donald

Séjour de 2 nuits en mai 2023
Réponse de Jenna M le 21 juin 2023
Thank you for your review. We sincerely appreciate your business.

8/10 Bien

Ian

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotal was nice and clean The only problem was the indoor pool needs to be heated, It wasnt fun for the kids in a cold pool
Séjour de 2 nuits en mai 2023
Réponse de Jenna M le 12 mai 2023
Thank you for taking the time to rate your stay. We do keep our pool heated at 84 degrees year round, I am sorry that it felt cold for the kids. We are glad that your room was clean and you enjoyed your stay otherwise :) We look forward to accommodating you in the future.Sincerely,

6/10 Satisfaisant

Kimberly

Voyage d’affaires
Séjour de 2 nuits en mai 2023
Réponse de Jenna M le 8 mai 2023
Thank you for taking the time to rate your stay! We hope that we will have the opportunity to accommodate you again in the future.Sincerely,

10/10 Excellent

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We loved this property! Jenna was absolutely amazing and was such a a help! I highly recommend this Holiday Inn Express. We stay at a lot of them and this one really stands out!!!
Séjour de 3 nuits en mai 2023
Réponse de Jenna M le 8 mai 2023
Thank you so much for your feedback. We are glad that you enjoyed your stay and it was my pleasure to have been able to accommodate you!Sincerely,

10/10 Excellent

Danielle

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2023
Réponse de Jenna M le 22 mai 2023
Thank you for your review! We are glad that you enjoyed your stay.Sincerely,

10/10 Excellent

Jessie

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful rooms and clean
Séjour de 1 nuit en avril 2023
Réponse de Jenna M le 1 mai 2023
Thank you for providing your valued feedback. We are delighted that you enjoyed your stay.

10/10 Excellent

Stephanie

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Our stay was amazing! Staff was so helpful and the location was awesome- very close to many things!
Séjour de 1 nuit en mars 2023
Réponse de Jenna M le 17 mars 2023
We are delighted that you enjoyed your stay and look forward to accommodating you again in the future.Sincerely,

8/10 Bien

Megan

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Our stay this past weekend was ok. Nothing not upsetting. Just noticed that our room 420 had a light out in the bathroom. Elevator was quite slow, so ended up taking the stairs quite often during our stay. The breakfast was just ok. Staff was friendly and helpful.
Séjour de 2 nuits en février 2023
Réponse de Jenna M le 1 mars 2023
Thank you for taking the time to review your stay. I apologize for the inconvenience of a light being out in the bathroom and will assure our team gets that replaced if they haven't done so already. It was a busy weekend being sold out so again I apologize for the wait at the elevator. I'm glad our staff was friendly and helfpful and we all look forward to accommodating you again in the future.

10/10 Excellent

Michelle

Voyage en famille
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Check in was easy. The woman at the desk was very friendly. The room was clean. The beds were comfortable. The breakfast wasn’t very appealing. The watermelon was old and dried up. The eggs didn’t taste very good. Overall the breakfast was the worst part of the stay. The employees were all very nice.
Séjour de 1 nuit en janvier 2023
Réponse de Jenna M le 3 févr. 2023
Thank you for providing your valued feedback. We sincerely appreciate your business.

10/10 Excellent

Alexander

Voyage en groupe, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Me and my girlfriend loved how welcoming it was
Réponse de Jenna M le 23 janv. 2023
We are delighted that you enjoyed your stay! Sincerely,

10/10 Excellent

brandan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The staff was helpful, accommodating, and friendly. I will stay there again
Réponse de Jenna M le 12 janv. 2023
Thank you for your review. We are delighted that we met your expectations and look forward to accommodating you again in the future.Sincerely,

8/10 Bien

Jimmy

Séjour de 3 nuits en novembre 2022

4/10 Médiocre

Carrie

Voyage en famille
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
The hotel appeared newer and our room was clean. However, there was no warm or hot water. I couldn't take a shower in the morning because of it, and had to wash my hair in freezing cold water by bending over the tub and only placing my head under the stream of water. However, it was too cold to get in the shower to bathe. When I checked out, I tried talking to an employee, but no one was at the front desk. After waiting several minutes, we left. It doesn't seem like "has hot water" should need to be specified in the hotel description. I expect to be able to shower when I stay at a hotel, especially for the price we paid.
Séjour de 1 nuit en octobre 2022
Réponse de Jenna M le 10 oct. 2022
We sincerely apologize for the inconvenience of there not being hot water. The water heater experienced a fault over night and when you were looking for a front desk clerk she was probably on the phone with support in the boiler room trying to work on getting it back up and running. Unfortunately this is an incident that can not be predicted nor resolved in a matter of minutes. We again sincerely apologize and hope that you'll give our hotel another try in the future.Sincerely,

8/10 Bien

William

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location was off our route, but worked well. Room, staff and breakfast were very good.
Séjour de 1 nuit en septembre 2022
Réponse de Jenna M le 19 sept. 2022
Thank you for your review. We sincerely appreciate your business :)

10/10 Excellent

Diane

Voyage en famille, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very comfortable
Séjour de 2 nuits en septembre 2022
Réponse de Jenna M le 16 sept. 2022
Thank you for your review. We sincerely appreciate your business :)

6/10 Satisfaisant

Valerie

Voyage en couple
Les points forts : Propreté
I can’t say I can honestly recommend. For the price, we were surprised at the quality. The room was clean but hubby had to use a pant hanger to clip together the torn shade to keep them together. I would give the breakfast a two out of five. The bed and pillows were pretty firm. We paid $150 - $190 per night over 3 days we were here. My husband and I travel a LOT and I would have to say this is about a $75 a night hotel. I am guessing we got charged about double because of the Canfield fair.
Séjour de 3 nuits en septembre 2022
Réponse de Jenna M le 10 oct. 2022
Thank you for taking the time to review your stay. We sincerely apologize that you were not satisifed and hope that you'll give our hotel another try in the future.Sincerely,

10/10 Excellent

SANGDERK

Séjour de 1 nuit en septembre 2022

4/10 Médiocre

Megan

Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en août 2022

10/10 Excellent

Samuel

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Servers were great. Quiet and peaceful. Nice cool pool, very few customers but very nice
Séjour de 1 nuit en août 2022
Réponse de Jenna M le 22 août 2022
We are glad you enjoyed your stay! We sincerely appreciate you taking the time to review your stay and appreciate your feedback.

6/10 Satisfaisant

Ruth

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Be careful
My 2 night stay was basically using this hotel as a place to sleep. Daily business kept me away for the day and evening. One thing that disturbed me was my room door was open as I entered. The hard surface floor was sticky everywhere. The bed sheets were ill fitting and oddly wrinkled, the bathroom mirror light was almost all out, meaning it was very dim in the bathroom. Sigh. Reflecting on all of this, I wish I would have had the courage to let the front desk know of these problems. My introverted self and tight schedule got in the way again. Both Holiday Inn Express Salem and I have lots of room for improvement.
Séjour de 2 nuits en août 2022
Réponse de Jenna M le 16 août 2022
Thank you for taking the time to review your stay. I sincerely apologize for all of the inconveniences you entered and encourage you in the future to always reach out to the staff with any issues so that they can correct them immediately. I hope that you will give our hotel another try in the future as I can assure you this is not the norm for our hotel.