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Avis sur Doubletree by Hilton Salem

4 out of 5
Doubletree by Hilton Salem
1590 Weston Ct NE, Salem, OR

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 364 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 291 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 186 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 92 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 67 avis sur 1000." "

8,2/10

Propreté

8,4/10

Personnel et service

6,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,4/10

Écoresponsabilité

Avis

4/10 Médiocre

Lisa

Voyage en couple
The hotel itself was clean and the staff were great but sadly I can’t recommend this hotel due to its location. The hotel is right next to the freeway. It’s extremely loud late into the night (midnight or later). It’s also next door to a strip club as well as tons of homelessness. Not a location I will return to.
Séjour de 3 nuits en mai 2024

8/10 Bien

Sierra

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a pretty nice property, room was clean and quiet! Pool was small and creepy feeling but everything else was nice
Séjour de 1 nuit en mai 2024

4/10 Médiocre

Markhuri

Les points forts : Propreté
👀
Séjour de 1 nuit en mai 2024

8/10 Bien

Matthew

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024

10/10 Excellent

Jenny

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
What a great drink menu in the bar. Great service and drinks. The room was spacious and the beds very comfortable. A great place to lay over on our long journey from California to Washington.
Séjour de 1 nuit en mai 2024
Réponse de Doubletree Management le 22 mai 2024
Thank you for your kind words, we are happy you enjoyed our bar and staff, and your overall experience was a memorable one. We hope to see you back again in the nearest future!

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff was incredible.
Séjour de 1 nuit en mai 2024
Réponse de Doubletree Management le 22 mai 2024
We are happy to hear our staff made you feel welcome! We hope to see you again soon! Thank you for your feedback!

10/10 Excellent

verla

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This was our first time staying at a Doubletree. One thing i loved about this was they came in and tidied up our room each day leaving us with fresh towels, a made bed and bottled water. The bed was super comfortable. The hall way was noisy with doors slamming all the time and the breakfast wasnt free like most hotels we have stayed at.
Séjour de 3 nuits en mai 2024
Réponse de Doubletree Management le 8 mai 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the front desk staff! Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. If you choose to stay with us again, we hope that your experience will exceed your expectations.

10/10 Excellent

Angela

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Doubletree Management le 8 mai 2024
Thank you!! We hope you enjoyed your stay!

10/10 Excellent

Leon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice
Séjour de 2 nuits en avril 2024
Réponse de Doubletree Management le 8 mai 2024
Thank you for your feedback, we appreciate your business and hope to see you again soon!

8/10 Bien

harold

Les points forts : Propreté, personnel et service, équipements
Was on freway side and noisy. Did have free card charger and decent price.
Séjour de 1 nuit en avril 2024
Réponse de Doubletree Management le 1 mai 2024
We apologize for the loud traffic noise; we hope that you enjoyed your stay despite this. Thank you for your feedback, we hope to see you next time!

6/10 Satisfaisant

Wendy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Doubletree Management le 24 avr. 2024
Thank you for your feedback! We hope you enjoyed your stay

6/10 Satisfaisant

Gregory K

Séjour de 1 nuit en avril 2024
Réponse de Che le 13 mai 2024
We hope you were able to enjoy your stay with us, please contact us directly if you experienced any issues during your stay. Thank you!

6/10 Satisfaisant

Tommy

Voyage en famille
Les points faibles : Équipements
It was just ok. There is a homeless camp right next to the property. They charge $10 for hotel guests to park in the parking lot and wifi is not free. If you sign up for Hilton rewards it says you get free wifi but when I signed up it conveniently couldn’t process so they wanted $4.95 to use the wifi. I should have paid a little extra and stayed at Holiday Inn.
Réponse de Doubletree Management le 24 avr. 2024
We apologize for the misunderstanding regarding the WIFI usage for our guests. All of our fees associated with our hotel are on our website and all third-party sites as well. We would love to speak with you about the issues you experienced, please contact us directly. Again, we sincerely apologize, and we will work harder to improve.

10/10 Excellent

Lorelei

Les points forts : Propreté et personnel et service
Shout out to the cleaning ladies. You guys are the best!!
Séjour de 1 nuit en avril 2024
Réponse de Doubletree Management le 14 avr. 2024
We appreciate your generosity and kind words for our housekeeping! We hope you enjoyed your stay with us!!!

8/10 Bien

sylvia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Doubletree Management le 14 avr. 2024
Thank you for taking the time to review, we hope your stay was enjoyable!

4/10 Médiocre

Morgan

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Not great for the cost….
Séjour de 1 nuit en mars 2024
Réponse de Doubletree Management le 4 avr. 2024
We are very sorry to hear you had such a negative experience at our hotel. Our goal is always to provide excellent service for our guests, so we’re disappointed that we didn’t meet your expectations. We would love to speak with you further about your visit so we can improve our service in the future. Please feel free to contact us directly.

8/10 Bien

Cheryl

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Noisy heater but nice room and great cookies
Séjour de 1 nuit en mars 2024
Réponse de Doubletree Management le 4 avr. 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, as well as the doubletree cookies. We do apologize for the noisy heater. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. If you choose to stay with us again, we hope that your experience will exceed your expectations.

10/10 Excellent

Armando

Séjour de 1 nuit en mars 2024
Réponse de Doubletree Management le 14 avr. 2024
Thank you for your review! We are happy you enjoyed your stay with us!

8/10 Bien

Luis

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Doubletree Management le 25 mars 2024
Thank you for your feedback! We hope you enjoyed your stay!

2/10 Horrible

Nicholas

Séjour de 1 nuit en mars 2024
Réponse de Doubletree Management le 14 avr. 2024
We are very sorry to hear you had such a negative experience at our hotel. Our goal is always to provide excellent service for our guests, so we’re disappointed that we didn’t meet your expectations. We would love to speak with you further about your visit so we can improve our service in the future. Please feel free to contact us directly.

10/10 Excellent

Lynn A., Las Vegas

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Doubletree Management le 20 mars 2024
Thank you for your feedback! We are happy you enjoyed your stay with us!

10/10 Excellent

Jack

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The price was fair for the room I received.
Séjour de 1 nuit en mars 2024
Réponse de Doubletree Management le 20 mars 2024
Thank you! We hope you were able to enjoy your stay!

8/10 Bien

Micah, Kirkland

Voyage en groupe, Voyage d’affaires
Les points forts : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Hotel was nice, and staff was kind. Area around hotel was not very nice.
Séjour de 1 nuit en mars 2024
Réponse de Doubletree Management le 20 mars 2024
We strive to provide a pleasant stay, and it is disappointing to learn that we missed the mark. Please rest assured that your comments have been shared with our team to foster improvements. We hope we can provide a better experience next time.

6/10 Satisfaisant

Mandee

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
The staff were so very kind and helpful, the beds were pretty dang comfortable, the room was clean except the floors as carpwts had lots of stains and rhe hard floor was sticky in places which was super gross. The area is swarming with homeless and many waiting on the street by the hotel for their daily drug fix, that was sure the craziest thing to witness out our window daily. There was no laundry facility, the pool and hot tub were both freezing and the price for breakfast for qhat was available was very disappointing. If you have any dietary restrictions, such as gluten free, go elsewhere for breakfast as this one will leave you starving.
Séjour de 2 nuits en mars 2024
Réponse de Doubletree Management le 20 mars 2024
Thank you for your feedback. We're sorry to hear you did not enjoy the breakfast and that you found our hotel to be in poor condition due to ongoing construction. Guest comfort and satisfaction are our top priorities, and we regret leaving you with a bad impression. We will discuss this with our management team to avoid any future issues. Please contact us directly so that we can investigate further and make things right.

6/10 Satisfaisant

Rodney

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Freeway and side road very noisy. Hotel needs some updates. Door had a missing latch plate on door jam, so key wouldn't work very well. Friendly & helpful staff.
Séjour de 4 nuits en février 2024
Réponse de Doubletree Management le 20 mars 2024
We are very sorry to hear you had such a negative experience at our hotel. Our goal is always to provide excellent service for our guests, so we’re disappointed that we didn’t meet your expectations. We would love to speak with you further about your visit so we can improve our service in the future. Please feel free to contact us directly.

6/10 Satisfaisant

estella

Incovenient
Séjour de 1 nuit en février 2024
Réponse de Doubletree Management le 4 mars 2024
We apologize sincerely for your unsatisfactory experience staying with us. We hope we can make it right in the future. Do not hesitate to reach out to us directly if you would like to speak more about the issues you had during your stay.

8/10 Bien

David

Séjour de 2 nuits en février 2024
Réponse de Doubletree Management le 25 mars 2024
We appreciate your feedback; we welcome you back in the nearest future!

2/10 Horrible

matthew

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
the hotel was under a remodel it stunk I couldn't get a copy of my receipt from them. their was no bar even though it was in your pictures. why should i use your service?
Séjour de 1 nuit en février 2024
Réponse de Doubletree Management le 4 mars 2024
We sincerely apologize for the inconveniences with the remodel and the bar not being open to you, as well as the receipt not being given to you. We hope you can forgive us for this, and we sincerely apologize.

4/10 Médiocre

Katie

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Équipements
Beautiful hotel room convenient location but also very noisy due to high traffic and construction early in the morning. Charge for every little thing. Overpriced in my opinion. Front desk was very helpful.
Séjour de 1 nuit en février 2024
Réponse de Doubletree Management le 4 mars 2024
Thank you so much for your feedback, we apologize for the traffic noise, and the construction disturbance. We are however glad front desk was helpful. We hope to make it right in the future and we apologize for the inconveniences you experienced.

8/10 Bien

Joseph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
On-going constructions and way too much freeway noise
Séjour de 1 nuit en février 2024
Réponse de Doubletree Management le 4 mars 2024
Please forgive us for the disturbance the freeway noise caused you, we will work harder to improve. We hope you were able to enjoy your stay despite this. Thank you again for your feedback and we sincerely apologize.

10/10 Excellent

Esme

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very clean property!!!!!
Séjour de 1 nuit en février 2024
Réponse de Doubletree Management le 4 mars 2024
Thank you for your kind words! We are happy to hear you enjoyed your stay with us!

6/10 Satisfaisant

Robert

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
I found the bed and other furniture to be quite uncomfortable. Breakfast for $9.95 was of poor quality and the hotel is located at a very uncomfortable neighborhood.
Réponse de Doubletree Management le 13 févr. 2024
We sincerely apologize for disappointment with the bed and furniture in room, and with the poor breakfast quality. Your safety and satisfaction are our highest priority, and we apologize we failed to provide this to you during your stay. We will work harder to improve.

10/10 Excellent

Charles

Séjour de 1 nuit en février 2024
Réponse de Doubletree Management le 20 mars 2024
Thank you for your feedback on your recent stay with us, we are happy to hear that you enjoyed your stay!

10/10 Excellent

Keith

Voyage en famille
Landscape under construction at the moment
Séjour de 2 nuits en février 2024
Réponse de Che le 13 févr. 2024
We apologize for the current renovations and the construction taking place at our property. We hope you will give us another opportunity to make it right in in the future.

10/10 Excellent

JINXIANG

Séjour de 1 nuit en janvier 2024
Réponse de Doubletree Management le 20 mars 2024
We are so happy you enjoyed your stay with us, we hope to see you back soon!

8/10 Bien

Brian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Che le 7 févr. 2024
We hope that you enjoyed your stay, and we will see you next time!

6/10 Satisfaisant

Stefano

Séjour de 1 nuit en janvier 2024
Réponse de Doubletree Management le 20 mars 2024
We hope your stay was memorable and we hope to see you back once we have. fully renovated!

4/10 Médiocre

Tom

Voyage en groupe
I would not stay here again. Poor complimentary breakfast, missing items in room, thin towels...
Séjour de 1 nuit en janvier 2024
Réponse de Che le 1 févr. 2024
We sincerely apologize for the poor breakfast and for any missing items in room. Please contact us directly if about the missing items, in case our housekeeping may have collected it while cleaning room. We apologize for the inconvenience and will work harder to improve.

10/10 Excellent

Audrey

Séjour de 1 nuit en janvier 2024
Réponse de Che le 7 févr. 2024
Thank you for your feedback!

8/10 Bien

Rosalva

Les points forts : Personnel et service
Séjour de 1 nuit en décembre 2023
Réponse de Che le 7 févr. 2024
We hope you enjoyed your stay!

6/10 Satisfaisant

MaJessaneil, Sacramento

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Spent a night after a long drive. Convenient for traveler who wants to sleep after a long drive. Situated right next to the freeway.
Séjour de 1 nuit en janvier 2024
Réponse de Che le 31 janv. 2024
We are happy to hear that your experience was pleasant, and we hope that you enjoyed your stay to its fullest! Thank you for choosing Hilton Doubletree!

6/10 Satisfaisant

robyn

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The gal who was at the front desk was very nice, pleasant and helpful. The room was supposedly remodeled. But carpet had all kinds of nasty stains. The bed linens were dirty I had to put a blanket over the bed and sleep, plus the bed was not very comfortable kids running in the hall was very. Loud and the road noise was hard to sleep through.
Séjour de 1 nuit en décembre 2023
Réponse de Doubletree Management le 29 janv. 2024
Thank you for taking the time to let us know about your stay. We apologize that the room was not cleaned properly and for the loud noise making it hard to sleep. We will work harder to improve on this and we appreciate you letting us know. Thank you for your kind words about our desk staff and we hope we can make it right in the future.

10/10 Excellent

Randy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Doubletree Management le 29 janv. 2024
We are glad you enjoyed your stay, we hope to see you again soon!

10/10 Excellent

jon

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 3 nuits en janvier 2024
Réponse de Che le 24 janv. 2024
Thank you so much for your feedback! We are so happy you enjoyed your stay! See you next time!

2/10 Horrible

Todd

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 16 nuits en janvier 2024
Réponse de Che le 22 janv. 2024
We apologize that you did not enjoy your recent stay with us, we hope that we can make it right in the future.

8/10 Bien

Patricia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Che le 22 janv. 2024
Thank you for your feedback, we are happy to hear you enjoyed your stay and we hope to see you back once we have fully renovated!

4/10 Médiocre

kevin

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et équipements
Les points faibles : Personnel et service
The staff entered room before we checked out. Just strange and asked every time I walked by the desk asked if I was checking out not very friendly staff . But facility was clean and well maintained
Séjour de 1 nuit en janvier 2024
Réponse de Che le 17 janv. 2024
We apologize for the incident with staff entering your room and for the unfriendly exchange with front desk agent. Our goal is always to provide excellent service for our guests, so we’re disappointed that we didn’t meet your expectations. We will work harder to improve, and we sincerely apologize for your poor experience.

2/10 Horrible

Maricela

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Che le 17 janv. 2024
We sincerely apologize for your poor experience during your stay. We hope that you will give us another chance in the future to make it right.

10/10 Excellent

Jane

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Doubletree Salem
Friendly, helpful staff. When the neighboring room was extremely loud, the staff was notified and IMMEDIATELY remedied the problem! Beds and room very comfortable. I would recommend this Doubletee to any traveler.
Séjour de 3 nuits en janvier 2024
Réponse de Che le 17 janv. 2024
Thank you for your feedback! We are happy your stay was enjoyable, and we hope to see you back once we have fully renovated!

8/10 Bien

Pamela

Séjour de 1 nuit en janvier 2024
Réponse de Che le 17 janv. 2024
Thank you for your feedback! We are happy to hear your enjoyed your stay!