Avis sur Crowne Plaza Saddle Brook, an IHG Hotel
Crowne Plaza Saddle Brook, an IHG Hotel
50 Kenny Pl, Saddle Brook, NJ
Avis
7,8
Bien
8,0/10
Propreté
8,2/10
Personnel et service
7,4/10
Équipements
8,0/10
Infrastructures et conditions de l’hébergement
8,0/10
Écoresponsabilité
Avis
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 24 mars 2024
Thank you for leaving a review. We’re so glad you were able to visit us at the Crowne Plaza Saddle Brook. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.
8/10 Bien
Kinda
Voyage en famille avec de jeunes enfants
22 juil. 2022
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Kinda
Séjour de 3 nuits en juillet 2022
Réponse de Crowne Plaza Saddle Brook le 22 juil. 2022
We're happy to hear your positive comments in regard to our location. We look forward to having the pleasure of your company again the next time you visit the Saddle Brook area.
6/10 Satisfaisant
Voyageur vérifié
Voyage en famille
25 mai 2021
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 1 nuit en mai 2021
Réponse de Crowne Plaza Saddle Brook le 26 mai 2021
We appreciate you taking the time to share your experience. We regret not being able to meet your expectations from your previous visit with us and it is our hope that you will give us another try in the future for a much better outcome. Thank you for your valued business.
8/10 Bien
Ellis
22 mai 2024
Les points forts : Personnel et service
Ellis
Séjour de 4 nuits en mai 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 23 mai 2024
Ellis, we are glad you stayed with us at the Crowne Plaza Saddle Brook. We work hard to ensure our guests have a comfortable and memorable stay with us, so we are pleased that your experience was a positive one and you found our location convenient. We look foward to your return in the future.
4/10 Médiocre
James
Voyage en famille
19 mai 2024
Les points faibles : Infrastructures et conditions de l’hébergement
James
Séjour de 2 nuits en mai 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 19 mai 2024
We apologize for your experience at the Crowne Plaza Saddle Brook and we hope to have another opportunity to leave you with a much better impression.
10/10 Excellent
Desmond
16 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Desmond
Séjour de 13 nuits en mai 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 17 mai 2024
We appreciate you noticing our efforts to make your stay with us a pleasant experience. Thank you for your great review.
4/10 Médiocre
Anddy
15 mai 2024
Anddy
Séjour de 1 nuit en avril 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 15 mai 2024
We truly apologize for your experience at the Crowne Plaza Saddle Brook and we are addressing the issue. It is our hope that you will consider giving us another chance to show you the hospitality you deserve and should expect from the brand.
4/10 Médiocre
MAN HYUB
14 mai 2024
MAN HYUB
Séjour de 3 nuits en mai 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 15 mai 2024
We apologize for your inconvenience. We are working on the issue. And we hope to have another chance to welcome you back for a much better experience.
10/10 Excellent
Mario
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Mario
Séjour de 1 nuit en mai 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 12 mai 2024
Thank you for taking a moment to share your experience at the Crowne Plaza Saddle Brook. Our team is so glad to hear that you enjoyed your stay with us. We look forward to seeing you again soon.
2/10 Horrible
Daniel
11 mai 2024
Daniel
Séjour de 2 nuits en mai 2024
Réponse de Crowne Plaza Saddle Brook le 13 mai 2024
We apologize for your experience with us. If you have any additional feedback or questions, please don't hesitate to reach out to us at the Crowne Plaza Saddle Brook
8/10 Bien
anne
Voyage en couple
6 mai 2024
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
anne
Séjour de 1 nuit en mai 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 6 mai 2024
Thank you for sharing your experience with us. Your feedback has been shared with the leadership team. We hope to welcome you back again in the future.
4/10 Médiocre
Lisa
Voyage en couple
3 mai 2024
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Lisa
Séjour de 1 nuit en avril 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 4 mai 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Rafael
2 mai 2024
Rafael
Séjour de 2 nuits en avril 2024
Réponse de Crowne Plaza Saddle Brook le 22 mai 2024
We could not be happier that we were able to impress you with our service at the Crowne Plaza Saddle Brook. Thank you for your business, and we look forward to your next visit.
4/10 Médiocre
Salimah
Voyage en groupe
30 avr. 2024
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service
Salimah
Séjour de 1 nuit en avril 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 1 mai 2024
Your feedback is important to us and we have shared your review with the management team. If they find it necessary they will address your concerns.
8/10 Bien
Yessenia
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yessenia
Séjour de 2 nuits en avril 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 30 avr. 2024
We're so glad you enjoyed your stay at the Crowne Plaza Saddle Brook, Yessenia and we look forward to your return to us!
10/10 Excellent
Catherine
Voyage en couple
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Catherine
Séjour de 3 nuits en avril 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 30 avr. 2024
Thank you for providing feedback on your recent experience at the Crowne Plaza Saddle Brook. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.
4/10 Médiocre
Michelle, Florence
Voyage en couple
29 avr. 2024
Les points faibles : Propreté et équipements
Michelle
Séjour de 1 nuit en avril 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 30 avr. 2024
We are committed to providing each and every customer with a positive experience. However, it does seem that we failed to meet your expectations. We apologize for your experience with us.
10/10 Excellent
Ramon
29 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Ramon
Séjour de 1 nuit en avril 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 29 avr. 2024
Thank you for a great review. You have definitely made my day. We will always go above and beyond to offer quality and comfort to our guests. We look forward to seeing you again at the Crowne Plaza Saddle Brook!
4/10 Médiocre
Helen
27 avr. 2024
Helen
Séjour de 2 nuits en avril 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 18 mai 2024
We sincerely apologize for not meeting your expectations, Helen. Please let us know if there is something we can improve upon.
10/10 Excellent
Vanessa
Voyage d’affaires, Voyage en couple
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Vanessa
Séjour de 2 nuits en janvier 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 23 avr. 2024
Thank you, Vanessa! We're pleased to hear that you enjoyed the views and food. It was a pleasure having you stay with us at the Crowne Plaza Saddle Brook and we look forward to your next visit to us!
10/10 Excellent
Ana
Voyage en famille
21 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ana
Séjour de 1 nuit en avril 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 22 avr. 2024
We are so happy that you had a great stay with us at the Crowne Plaza Saddle Brook! You are our guest and as such, are our first priority. Thank you for the great review and we look forward to seeing you again.
10/10 Excellent
Natalia
19 avr. 2024
Natalia
Séjour de 4 nuits en avril 2024
Réponse de Crowne Plaza Saddle Brook le 10 mai 2024
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!
4/10 Médiocre
Nihad, Belle Chasse
Voyage en couple
18 avr. 2024
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Nihad
Séjour de 2 nuits en avril 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 19 avr. 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is our hope that you will give us another opportunity to serve you better in the future.
4/10 Médiocre
Laurie
Voyage en famille
17 avr. 2024
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Laurie
Séjour de 2 nuits en avril 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 18 avr. 2024
We apologize for your experience with us. Please let us know if there is too much noise level during your stay and we will take care of the situation for you, Laurie. We hope to welcome you back in the future.
6/10 Satisfaisant
Chad
17 avr. 2024
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Chad
Séjour de 2 nuits en avril 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 19 avr. 2024
Thank you for your review. We regret not meeting your expectations. We hope you will give us another chance to prove ourselves on a future visit.
10/10 Excellent
Esterbin
14 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Esterbin
Séjour de 1 nuit en avril 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 15 avr. 2024
Thank you for choosing to stay at the Crowne Plaza Saddle Brook. We are glad overall you had a pleasant stay and that you found our facility beautiful. We value your feedback and hope to welcome you again so we can make your next visit excellent.
4/10 Médiocre
Nadun
Voyage en couple
12 avr. 2024
Les points faibles : Propreté et personnel et service
Nadun
Séjour de 1 nuit en avril 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 13 avr. 2024
Your feedback is important to us and we have shared your concerns with the management team. We do hope to welcome you back in the future for a much better experience.
8/10 Bien
Ratna
12 avr. 2024
Ratna
Séjour de 2 nuits en avril 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 3 mai 2024
We hugely appreciate your positive feedback in regard to your stay at the Crowne Plaza Saddle Brook. We have been working so hard to give our best. Thank you for noticing.
10/10 Excellent
eugene
Voyage d’affaires
7 avr. 2024
eugene
Séjour de 1 nuit en avril 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 8 avr. 2024
Thank you, Eugene! We valued your business and look forward to welcoming you back again to the Crowne Plaza Saddle Brook in the near future.
10/10 Excellent
Claudia
Voyage en couple
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Claudia
Séjour de 1 nuit en mars 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 7 avr. 2024
We are delighted to hear that you value the efforts we have put toward creating an environment where everyone will enjoy their time spent with us. It was a pleasure having your company and we look forward to welcoming you back again soon!
2/10 Horrible
Dilara
6 avr. 2024
Dilara
Séjour de 1 nuit en avril 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 26 avr. 2024
Thank you for being our valued guest and for sharing your experience with us. We apologize your stay was less than perfect. We would be happy to have an opportunity to leave you with a more favorable impression and invite you back for the seamless experience you expect from the brand.
6/10 Satisfaisant
Rosalyn
5 avr. 2024
Les points forts : Propreté et personnel et service
Rosalyn
Séjour de 1 nuit en mars 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 7 avr. 2024
Thank you for staying with us recently. We appreciate your feedback.
10/10 Excellent
Alex
4 avr. 2024
Alex
Séjour de 1 nuit en mars 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 6 avr. 2024
Thank you for a great review. You have definitely made our day. We will always go above and beyond to offer quality and comfort to our guests. We look forward to seeing you again.
10/10 Excellent
Robert
1 avr. 2024
Robert
Séjour de 1 nuit en mars 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 3 avr. 2024
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.
10/10 Excellent
Michelle
23 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Michelle
Séjour de 2 nuits en mars 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 25 mars 2024
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.
10/10 Excellent
yulissa
18 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
yulissa
Séjour de 2 nuits en mars 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 19 mars 2024
Thank you for sharing a review of your recent experience. Our team here at the Crowne Plaza Saddle Brook is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.
8/10 Bien
Nina
Voyage en famille
15 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nina
Séjour de 2 nuits en mars 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 16 mars 2024
Thank you for your warm and generous review! It was our pleasure to have you as our guest and it is guests like you who make our job enjoyable. Safe travels and hurry back!
10/10 Excellent
Salah
15 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Salah
Séjour de 1 nuit en mars 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 16 mars 2024
Thank you very much, Salah, for noticing our efforts to make your stay with us at the Crowne Plaza Saddle Brook a pleasant experience!
2/10 Horrible
Sylvia
11 mars 2024
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Sylvia
Séjour de 2 nuits en mars 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 13 mars 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. You are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. At the Crowne Plaza Saddle Brook, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.
8/10 Bien
Amalio
10 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Amalio
Séjour de 1 nuit en mars 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 12 mars 2024
We are delighted that you chose to stay with us at the Crowne Plaza Saddle Brook. We appreciate you taking time out of your busy day to recognize our efforts. Our team strives to deliver excellent service, so learning that we have succeeded brightens our day and builds morale. Thanks again for being our guest, and we hope to see you again soon!
4/10 Médiocre
Teyanna
8 mars 2024
Les points faibles : Infrastructures et conditions de l’hébergement
Teyanna
Séjour de 1 nuit en mars 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 9 mars 2024
We apologize for your horrible experience and we have shared your concerns with the housekeeping leadership team. They will address your feedback immediately. Again, we are very sorry and hope to welcome you back for a much better stay with us at the Crowne Plaza Saddle Brook.
2/10 Horrible
Sukhwinder
7 mars 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sukhwinder
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 8 mars 2024
Thank you for staying with us recently. Please accept our apologies for not providing you with the perfect stay you deserve. Feedback such as yours is very valuable as it helps us to improve our services and facilities, so that we can provide the best experience to all our guests. We hope to have another chance to serve you again for a much better experience.
6/10 Satisfaisant
Elba
7 mars 2024
Les points forts : Personnel et service
Les points faibles : Équipements
Elba
Séjour de 3 nuits en mars 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 7 mars 2024
We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we hope to have an opportunity to leave you with a better impression.
10/10 Excellent
Claudia
Voyage en couple
5 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Claudia
Séjour de 1 nuit en mars 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 6 mars 2024
Thank you so much for the review! I’m glad to hear that you’re enjoying your experience with us at the Crowne Plaza Saddle Brook, NJ. We are committed to providing a pleasant experience for each of our guests and it's great to know that we’re meeting this goal.
10/10 Excellent
Dana
Voyage d’affaires
28 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Dana
Séjour de 3 nuits en février 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 28 févr. 2024
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing the Crowne Plaza Saddle Brook, New Jersey, and we look forward to your next visit with us.
10/10 Excellent
Samuel
27 févr. 2024
Samuel
Séjour de 1 nuit en février 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 29 févr. 2024
On behalf of our entire staff, we thank you for your business and for your rating regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.
10/10 Excellent
Voyageur vérifié
Voyage en groupe
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 26 févr. 2024
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.
6/10 Satisfaisant
Cheryl
Voyage en famille, Voyage d’affaires
24 févr. 2024
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Cheryl
Séjour de 3 nuits en février 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 25 févr. 2024
We apologize for your disappointment. Thank you for choosing the Crowne Plaza Saddle Brook for your travel needs.
8/10 Bien
Diana
22 févr. 2024
Diana
Séjour de 1 nuit en février 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 21 mars 2024
Thank you so much for sharing your review with us and the travel community. We appreciate you and look forward to seeing you again soon.
8/10 Bien
Elba
21 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Elba
Séjour de 3 nuits en février 2024
Réponse de Crowne Plaza Saddle Brook, an IHG Hotel le 22 févr. 2024
I am particularly pleased that you found us reasonably priced and our location convenient for your needs. All of us look forward to welcoming you back again soon!