Avis sur The Citizen Hotel, Autograph Collection
The Citizen Hotel, Autograph Collection
926 J Street, Sacramento, CA
Avis
8,6
Excellent
9,2/10
Propreté
9,0/10
Personnel et service
8,0/10
Équipements
8,8/10
Infrastructures et conditions de l’hébergement
8,8/10
Écoresponsabilité
Avis
25 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 26 mai 2024
Mary, thank you for your kind words about The Citizen Hotel, Autograph Collection. The team at the hotel is delighted that you enjoyed the charm and renovations. We hope to welcome you back soon!
10/10 Excellent
Tosha
20 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tosha
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Tosha, thank you for the fantastic rating! The Citizen Hotel, Autograph Collection is thrilled to see you enjoyed your stay. We look forward to welcoming you back soon!
10/10 Excellent
Kayla
Voyage en famille
12 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Kayla
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Kayla, we're thrilled to hear you enjoyed your stay at The Citizen Hotel, Autograph Collection! We look forward to the opportunity to welcome you back again.
8/10 Bien
Michael Patrick
12 mai 2024
Les points forts : Propreté et personnel et service
Michael Patrick
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 13 mai 2024
Michael, thank you for choosing The Citizen Hotel, Autograph Collection and contributing a rating. We're thrilled to see your stay was satisfactory, and we would love the opportunity to provide you with an even more memorable experience next time you visit. We appreciate your feedback.
10/10 Excellent
Emma
Voyage en famille
11 mai 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Emma
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Emma, thank you for your stellar feedback. Here at The Citizen Hotel, Autograph Collection, we're delighted to hear that you've enjoyed our services and appreciated the excellent job done by our team members. We value your kind words and hope to welcome you back soon!
8/10 Bien
Amy
Voyage d’affaires
5 mai 2024
Les points faibles : Personnel et service
Amy
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 5 mai 2024
Amy, we appreciate your feedback and sincerely regret to hear that some aspects of your experience did not meet your expectations. We understand you faced inconveniences with the check-in process and ambient noise. Ensuring our guests are comfortable and well-served is our top priority, and it certainly appears we didn't hit the mark on your visit. While we can't change the neighborhood surroundings, we continuously strive to improve the guest experience inside our premises. We hope you'd consider us for a future visit so that we can display the better quality of service that we aim to provide.
10/10 Excellent
Anastacia
4 mai 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Anastacia
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 5 mai 2024
Anastacia, it's lovely to hear that you recognized our dedicated team members at The Citizen Hotel, Autograph Collection for their exceptional service. We appreciate your observation regarding the bathroom fan and assure you that we constantly strive to maintain all aspects of our property to the highest standards. We look forward to hosting you again soon.
8/10 Bien
Stefanie
30 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Stefanie
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 2 mai 2024
Stefanie, thank you for choosing The Citizen Hotel, Autograph Collection for your stay. Knowing that you have given us a high rating encourages our team to strive for excellence. We're looking forward to your next visit.
10/10 Excellent
Kim
30 avr. 2024
Kim
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 20 mai 2024
Kim, thank you for your high rating of The Citizen Hotel, Autograph Collection! We're delighted to see you enjoyed your stay and hope to welcome you back soon.
6/10 Satisfaisant
Richard
29 avr. 2024
Les points forts : Propreté et personnel et service
Richard
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Richard, it's regrettable to hear about your experience. Your feedback regarding the room size and lack of bedside tables is duly noted. We understand it may be inconvenient not to have viewing access to certain floors and not receiving a detailed invoice upon check-out. Our team members are usually efficient in addressing these concerns, so your comment is surprising. We appreciate your criticism and will ensure it's used to improve our guest experience.
10/10 Excellent
joan alejo
Voyage en famille
29 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
joan alejo
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Joan, thank you for sharing your experience at The Citizen Hotel, Autograph Collection on Expedia. We're thrilled you enjoyed our unique design aesthetic and that our security measures enhanced your stay. It's wonderful to hear that our team members were friendly, and that the cleanliness of our rooms met your expectations. Your positive feedback fills us with joy, and we can't wait for your next visit.
10/10 Excellent
Palak
Voyage avec des animaux de compagnie, Voyage en couple
25 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Palak
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Palak, it's wonderful to hear that you enjoyed the unique atmosphere that The Citizen Hotel, Autograph Collection offers. Convenience of location is one of our strong points, and we're glad to have contributed to a positive stay. We appreciate your review and look forward to seeing you again in the future.
10/10 Excellent
manrup
24 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
manrup
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 25 avr. 2024
Manrup, thank you for choosing The Citizen Hotel, Autograph Collection. We're pleased to see that you had an enjoyable stay, and it means a lot to us that you took the time to rate our hotel. We truly appreciate it. Looking forward to welcoming you again in the future!
10/10 Excellent
James
Voyage en couple
24 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
James
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 24 avr. 2024
James, it's fantastic to hear how much you enjoyed the unique charm and historical ambiance at The Citizen Hotel, Autograph Collection. We're thrilled that the atmosphere delighted you and added fun to your stay. We pride ourselves on our distinctive theme and are glad it contributed to your experience. We hope to welcome you back soon.
10/10 Excellent
shannon
22 avr. 2024
shannon
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 13 mai 2024
Shannon, it's wonderful to see your five-star rating of The Citizen Hotel, Autograph Collection. We are thrilled you had a delightful experience. We hope to have the pleasure of welcoming you back soon!
10/10 Excellent
Mike
Voyage en famille
22 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Mike
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 23 avr. 2024
Mike, we're delighted to hear that you appreciated The Citizen Hotel, Autograph Collection's stunning design. Our team members strive to create a welcoming atmosphere for our guests, and it seems they succeeded during your stay. We hope to serve you again in the future.
4/10 Médiocre
Chris
Voyage en famille
21 avr. 2024
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Chris
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Chris, we regret to hear that your recent stay was affected by noise from nearby areas. It's important that our guests have a peaceful and comfortable experience. On your next visit, we encourage you to connect with our team members so they can insert requests to allocate rooms at quieter locations.
10/10 Excellent
Linda
21 avr. 2024
Les points forts : Personnel et service et équipements
Les points faibles : Infrastructures et conditions de l’hébergement
Linda
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 22 avr. 2024
Linda, it's truly disappointing to hear about your recent experience. It's crucial for guests to feel comfortable and satisfied during their stay. Feedback such as yours helps us identify potential areas for improvement. We hope to have a chance to provide you with an enhanced experience in the future.
10/10 Excellent
Juan
20 avr. 2024
Juan
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 11 mai 2024
Juan, thank you for the top-notch rating for The Citizen Hotel, Autograph Collection. We're thrilled to see you enjoyed your stay. It's our goal to create exceptional experiences for our guests and we hope to welcome you back soon. Safe travels!
8/10 Bien
Monica, Hollister
Voyage en couple
18 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Monica
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 19 avr. 2024
Monica, thank you for sharing your experience at The Citizen Hotel, Autograph Collection. We're delighted to know you appreciate its prime location and well-maintained ambiance. Your kind words motivate our team to continue upholding high cleanliness standards. We look forward to welcoming you back.
10/10 Excellent
Laura
9 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Laura
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 29 avr. 2024
Laura, it's great to see that your stay at The Citizen Hotel, Autograph Collection was excellent! We're truly thankful for your perfect rating on Expedia. Looking forward to welcoming you back for another memorable stay. Safe travels!
6/10 Satisfaisant
david, Amarillo
Voyage en couple
6 avr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
david
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 7 avr. 2024
David, it's heartening to hear that you found The Citizen Hotel, Autograph Collection outstanding. Nevertheless, we regret that some aspects of your stay regarding potential distractions affected your rest. Rest assured, your feedback is valuable and it will certainly be considered as we continuously look to enhance the overall guest experience. We hope to better serve you upon your next stay wherein a quiet room might be a suitable choice for you.
4/10 Médiocre
Carly
6 avr. 2024
Carly
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Carly, we regret to see your rating and wish we had more details to understand where we fell short of expectations. We aim to improve our service and your input would be greatly appreciated. If there are any specific issues that you faced during your stay, please feel free to share with us for future improvements. Thank you for your feedback.
10/10 Excellent
Shelbie
2 avr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Shelbie
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 3 avr. 2024
Shelbie, it looks like your stay at The Citizen Hotel, Autograph Collection was a pleasant one. Our team is thrilled to have been able to provide you with an excellent experience. We look forward to welcoming you back on your next visit.
6/10 Satisfaisant
joseph
31 mars 2024
joseph
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 21 avr. 2024
Thank you for sharing your feedback, Joseph.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.
10/10 Excellent
cynthia
31 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
cynthia
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 1 avr. 2024
Cynthia, thank you for choosing The Citizen Hotel, Autograph Collection and sharing your experience. We're glad to know your stay was delightful and hope to serve you again on your next visit!
10/10 Excellent
Ned
Voyage en couple
31 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ned
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 31 mars 2024
Ned, it's wonderful to hear that you had such a positive time at The Citizen Hotel, Autograph Collection. Our team is thrilled to know we'll have the opportunity to host you again in the future. Thank you for your lovely review. Safe travels until then.
10/10 Excellent
Barbara
Voyage en famille
30 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Barbara
Séjour de 4 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Barbara, we're absolutely delighted to hear such positive feedback about The Citizen Hotel, Autograph Collection. Thank you for choosing our establishment for your stay. We hope your next visit will be as pleasant as the previous one.
2/10 Horrible
Jimmy, Alamo
30 mars 2024
Jimmy
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 19 avr. 2024
Jimmy, we're sorry to hear that your stay didn't meet your expectations. We sincerely value all feedback and welcome the opportunity to improve wherever we can. We hope you might consider giving us another chance in the future to make a better impression. Your satisfaction is our top priority.
10/10 Excellent
Yoshira
Voyage d’affaires
28 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Yoshira
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 28 mars 2024
Yoshira, thank you for highlighting the convenience of our valet service, scenic views, and cleanliness of the rooms at The Citizen Hotel, Autograph Collection. It's wonderful to know that our location helped you enjoy an array of dining options. We look forward to serving you again soon.
10/10 Excellent
Madeline
24 mars 2024
Madeline
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 14 avr. 2024
Thank you for the 5/5 rating, Madeline!It's excellent you enjoyed your time at The Citizen Hotel, Autograph Collection so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
10/10 Excellent
Sara
Voyage en couple
24 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Sara
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 24 mars 2024
Sara, thank you for taking the time to share your pleasant experience at The Citizen Hotel, Autograph Collection. We're delighted to read that you enjoyed our immaculate facilities and the tasteful decor of your room. It's wonderful to know that our comfortable bed provided a great night's rest. We're thrilled that our downstairs bar and restaurant became your main hub of activity and enjoyment. We greatly anticipate your return for another memorable stay.
6/10 Satisfaisant
Della, Saint Augustine
Voyage d’affaires
17 mars 2024
Les points forts : Propreté et personnel et service
Della
Séjour de 3 nuits en mars 2024
Réponse de Customer Service le 17 mars 2024
Della, it's concerning to hear you felt a bit uneasy in the surrounding area during your visit, but we're glad to note your appreciation of our hotel's distinct historic essence. Personal comfort and safety is paramount, please know our on-site team is always ready to assist or offer advice on local transportation. We thank you for your feedback and would be pleased to welcome you again in the future.
10/10 Excellent
Patricia
Voyage en famille, Voyage en groupe, Voyage en couple
14 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Patricia
Réponse de Customer Service le 15 mars 2024
Patricia, it's wonderful to hear that you had such an excellent experience at The Citizen Hotel, Autograph Collection. We cherish your kind words and look forward to welcoming you back in the future.
10/10 Excellent
Tyler
10 mars 2024
Tyler
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 31 mars 2024
Tyler, thank you for your five-star Expedia rating of The Citizen Hotel, Autograph Collection. We're thrilled to see that you enjoyed your experience with us and appreciate your support. We look forward to welcoming you back during your next visit.
10/10 Excellent
Rosie
9 mars 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rosie
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 11 mars 2024
Thank you for the 5 out of 5 rating, Rosie!We're thrilled to see how much you enjoyed staying at The Citizen Hotel, Autograph Collection. We look forward to hosting you again in the near future! Thank you again for sharing.
10/10 Excellent
Chloe
9 mars 2024
Chloe
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 29 mars 2024
Chloe, thank you for taking the time to rate The Citizen Hotel, Autograph Collection. Since there's no in-depth feedback, we would love to hear more about your enjoyable visit whenever you have a moment to spare. We appreciate your support and we look forward to welcoming you back for another outstanding stay.
10/10 Excellent
Celina
4 mars 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Celina
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 4 mars 2024
Celina, it's wonderful to hear that you had a flawless experience at The Citizen Hotel, Autograph Collection. Your appreciation for the splendid aesthetics, attentive team members, and delectable cuisine fills us with pride. Thank you for applauding our establishment. We eagerly anticipate your next visit.
10/10 Excellent
Meaghan
Voyage en couple
29 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Meaghan
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 1 mars 2024
Meaghan, it's delightful to hear that The Citizen Hotel, Autograph Collection was able to provide a vacation-like atmosphere for you, marked by elegant decor and a welcoming Prosecco. Additionally, we recognize your concerns about parking expenses. Kindly understand that our rates are competitive within the area, but we constantly look into guest suggestions to enhance the overall stay experience. Looking forward to your next stay with us!
4/10 Médiocre
Voyageur vérifié
Voyage en groupe
26 févr. 2024
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not great
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 26 févr. 2024
We regret to hear about your recent experience. It's disappointing to know that the exterior noise impacted your stay with us. We understand how important restful sleep is and we'll take this feedback seriously. Located in an active urban area, noise levels might be higher at times. We strive hard to make our guests' stay comfortable, and we're always seeking ways to make improvements. We hope to have the opportunity to provide you with a better experience in the future.
10/10 Excellent
Joanna
26 févr. 2024
Joanna
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 27 févr. 2024
Joanna, thank you for your top score rating of The Citizen Hotel, Autograph Collection! We're thrilled you enjoyed your stay and hope to welcome you back in the near future. We aim to make every guest experience memorable. Safe travels!
10/10 Excellent
Rob
26 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Rob
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 27 févr. 2024
Rob, it's great to hear that you found The Citizen Hotel, Autograph Collection to be conveniently located and appreciated the adaptive reuse of our historic structure. We're delighted you had a positive experience with our exceptional colleagues. We eagerly await your return in the future.
10/10 Excellent
Voyageur vérifié
25 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Voyageur vérifié
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 25 févr. 2024
Thank you for the great rating!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at The Citizen Hotel, Autograph Collection! We hope you plan on staying with us again soon!We're looking forward to your next visit!
8/10 Bien
Meredith
25 févr. 2024
Meredith
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 mars 2024
Thank you for taking the time to leave us a 4/5 rating, Meredith!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at The Citizen Hotel, Autograph Collection.
10/10 Excellent
Yuri
24 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Yuri
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 24 févr. 2024
Yuri, it's wonderful to hear you had a five-star experience at The Citizen Hotel, Autograph Collection. We're delighted you enjoyed your stay and we can't wait to welcome you back in the near future.
10/10 Excellent
Daniel
23 févr. 2024
Daniel
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 mars 2024
Thanks for the perfect rating, Daniel!We're pleased to hear that you have fully enjoyed your stay at The Citizen Hotel, Autograph Collection, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
2/10 Horrible
Jonathon
19 févr. 2024
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Let them know if you are not going to Valet!
Jonathon
Séjour de 2 nuits en février 2024
Réponse de Leah le 20 févr. 2024
We are very sorry for the inconvenience. We have credited your account a refund on valet.
10/10 Excellent
Anthony
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Anthony
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 févr. 2024
Anthony, thank you so much for your rating. Everyone at The Citizen Hotel, Autograph Collection is delighted to know that you had a great stay with us. We hope to see you again soon.
10/10 Excellent
Ariana
18 févr. 2024
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ariana
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 20 mars 2024
Ariana, we're thrilled to know that you enjoyed your stay at The Citizen Hotel, Autograph Collection. We sincerely appreciate your top rating and we look forward to the pleasure of welcoming you back soon.
10/10 Excellent
Lisa
Voyage en famille
18 févr. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lisa
Séjour de 1 nuit en février 2024
Réponse de Customer Service le 18 févr. 2024
Thank you for the fantastic rating, Lisa!We strive to make all of our guests feel welcome and relaxed during their time at The Citizen Hotel, Autograph Collection! We can't wait to see you again soon.