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Avis sur Extended Stay America Suites Sacramento West Sacramento

2.5 out of 5
Extended Stay America Suites Sacramento West Sacramento
795 Stillwater Rd, West Sacramento, CA

Avis

7,2

Bien

Note des voyageurs de 10 (Excellent), d’après 307 avis sur 1005." "
Note des voyageurs de 8 (Bien), d’après 256 avis sur 1005." "
Note des voyageurs de 6 (Satisfaisant), d’après 201 avis sur 1005." "
Note des voyageurs de 4 (Médiocre), d’après 116 avis sur 1005." "
Note des voyageurs de 2 (Horrible), d’après 125 avis sur 1005." "

7,2/10

Propreté

7,8/10

Personnel et service

6,6/10

Équipements

7,0/10

Infrastructures et conditions de l’hébergement

7,2/10

Écoresponsabilité

Avis

4/10 Médiocre

Jose

Voyage en famille
Les points faibles : Équipements
Look like a bunch of displace people staying at the hotel …. Refrigerator front door with rust spot First and last time staying there . Thank you kindly not for me .
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 26 avr. 2024
Dear Jose, Thank you for the feedback. We apologize for anything other than a completely satisfying stay. Your honest comments will be shared with our team, and we will use them for future improvements. Your comfort and satisfaction are our top priorities, and we hope to welcome you in the future so that you can enjoy the elevated experience you always deserve.Sincerely,Hotel Management

8/10 Bien

Maria

Séjour de 1 nuit en février 2024

8/10 Bien

marlon

Voyage en couple
Overall it was a good experience.
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 21 avr. 2024
Dear marlon, Thank you so much for your outstanding review. We are glad that everything went well during your stay, and that made for a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

10/10 Excellent

Timmy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A plus
Séjour de 1 nuit en avril 2024

8/10 Bien

Brittany

Voyage en couple
Les points forts : Propreté
More breakfast options
Séjour de 1 nuit en avril 2024
Réponse de Hotel Management le 17 avr. 2024
Dear Brittany, Thank you for choosing Extended Stay America. We appreciate your high rating and hope that you had an overall pleasant stay with us. In addition, we appreciate your input regarding our breakfast. We will share your feedback with our leaders to consider our guests' preferences and improve our future breakfast choices. Thank you once more, we look forward to hosting you again on your next visit.Sincerely,Hotel Management

10/10 Excellent

tanna

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
April at the front seat was a giant help. She made my stay less stressful. I was stuck and traveling alone.
Séjour de 1 nuit en avril 2024

6/10 Satisfaisant

Robert

Voyage en famille
Les points faibles : Propreté
I usually don’t write a review, but I would not stay there again. The restroom smelled like urine, the lobby carpet was dirty. People hang around late at night outside hotel smoking.
Séjour de 2 nuits en avril 2024
Réponse de Hotel Management le 14 avr. 2024
Dear Robert, We're truly sorry to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing a clean and comfortable environment, and we are very sorry that did not happen when you were here. Your experience is not reflective of the high standards we aim to maintain, and we will address these concerns promptly to ensure improvements. We hope you will give us another opportunity to make things right and provide you with the seamless experience you deserve. Sincerely,Hotel Management

2/10 Horrible

Victor

Séjour de 1 nuit en avril 2024

2/10 Horrible

Elizabeth

Voyage en couple
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I was given a dirty hotel room, everything was a mess. It wasn’t cleaned after the last guest. Went back to the front desk. The employee went to 2 different rooms and said those were also dirty and there were no more clean King size rooms. The place also had a foul smell. Had to go find another hotel in the middle of the night. Do not stay here
Réponse de Hotel Management le 25 mars 2024
Dear Kayla, Thank you for sharing feedback about your stay. We sincerely apologize for the inconvenience and discomfort you experienced with the lack of staff availability at the front desk, the smoke smell, and the maintenance and cleanliness issues in your room. This falls well below the standard of service we aim to provide, and we understand your disappointment. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. We value your patronage and hope you consider giving us another opportunity to provide you with the excellent experience you deserve. Sincerely,Hotel Management

6/10 Satisfaisant

Brittany

The breakfast could be a little bit more expanded
Séjour de 2 nuits en mars 2024
Réponse de Hotel Management le 19 mars 2024
Dear Brittany, Thank you for sharing your feedback regarding our complimentary grab-and-go breakfast offerings. We appreciate your suggestion for expansion and will certainly consider it as we continually strive to enhance our guests' experience. Your input is valuable to us as we aim to provide a variety of options to cater to everyone's tastes. We hope to have the opportunity to welcome you back and offer an even more satisfying breakfast experience in the future.Sincerely,Hotel Management

6/10 Satisfaisant

Flavio

Séjour de 3 nuits en mars 2024

10/10 Excellent

Guadalupe

Séjour de 3 nuits en janvier 2024

10/10 Excellent

Robert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
A great place to wait for a train for a few days. And the kitchen was a boon.
Séjour de 1 nuit en mars 2024

6/10 Satisfaisant

Stacy, upper lake

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not quite
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Management le 12 mars 2024
Dear Stacy, Thank you for dedicating the time to share your experience. Please accept our sincere apologies for anything other than a completely satisfying stay. We are devoted to giving each guest a brilliant travel experience; therefore, we are disappointed if we did not meet these expectations. While we know this cannot change your recent experience with us, please know that our front desk is available at any hour to help make you as comfortable as possible for future visits. We are grateful for your feedback and hope you will return for the flawless stay you deserve.Sincerely,Hotel Management

8/10 Bien

Gustavo

Les points forts : Propreté et personnel et service
Séjour de 2 nuits en mars 2024

4/10 Médiocre

Tj

Les points faibles : Infrastructures et conditions de l’hébergement
This place is a dump. Weird smell, noisy bathroom and ac fan, kitchen appliances are very dated. TV is too low to see over your feet. Lots of trash in parking lot.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 4 mars 2024
Dear Tj, Thank you for reviewing your stay at our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

8/10 Bien

Anna

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean stay for night visit
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 27 févr. 2024
Dear Anna, We're delighted to hear you had a clean stay at Extended Stay America! Providing a comfortable and tidy environment for our guests is our priority. Your satisfaction is our greatest reward, and we appreciate your kind feedback. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management

10/10 Excellent

Inika

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en février 2024

4/10 Médiocre

Brittany

Voyage d’affaires, Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
This property claimed to have WIFI for each room but my room failed to connect unless in the hallway. They had me call a support line which after 2o minuted still no internet. This is a extended stay Hotel where I intended to be able to work remotely. They offer a free "breakfast" which is just Coffee and some packaged take away items. The walls are paper thin and my room smelled like rotten food.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 26 févr. 2024
Dear Brittany, Thank you for choosing us for your recent visit. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. We sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management

6/10 Satisfaisant

Tonia

Voyage en groupe
Les points forts : Propreté et personnel et service
Had a full kitchen and ppl living there full time kind of odd but who am I to judge ?
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 25 févr. 2024
Dear Tonia, Thank you for sharing your observations. We appreciate your understanding of the diverse guest arrangements in extended stay accommodations. Our goal is to provide a comfortable and inclusive environment for all guests, whether short-term or long-term. Your comfort is important, and we look forward to hosting you again for any future travels.Sincerely,Hotel Management

2/10 Horrible

Emily

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The hotel is filthy. It looks like no one has ever vacuumed the hallways. My room smelled a little off, like too much air freshener, looked clean enough, but I found some used and discarded contacts on the bathroom floor, so I don't think the rooms are actually cleaned. The third night I spent here there was someone smoking so much weed on the third floor (for reference, I was on the second floor) that the smell was coming into my room from under the door and it set off the fire alarms and we all had to be evacuated until the fire department could come turn it off. Every time I had to ask something at the front desk no one was there and I had to wait a minimum of 5 minutes for someone to arrive to help me. I knew with the price that it wasn't going to be a fancy place, but this is just not even worth what I paid. Never. Again.
Séjour de 4 nuits en février 2024
Réponse de Hotel Management le 17 févr. 2024
Dear Emily, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed on to our housekeeping and maintenance team for review and action. Our front desk team is always there to help you. Further, we regret the discomfort caused by the fire alarm and the smoke smell. Allow us to investigate this further so that it is not repeated. We would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

2/10 Horrible

Adryanna

Séjour de 1 nuit en février 2024

2/10 Horrible

Sterling

I haven't even checked in they said my reservation was cancelled for non payment when I selected to pay at property
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 14 févr. 2024
Dear Sterling, Thank you for sharing your concerns. We are deeply sorry for the issue you had with your reservation and how it was handled. We appreciate you bringing this to our attention and your patience with us. We will review your comments with our team. We would like to make it up to you and show you the hospitality you deserve on your next visit to the area.Sincerely,Hotel Management

10/10 Excellent

Ralph

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024

6/10 Satisfaisant

Joe

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The whole hotel stinks. There is an odor of cigarettes and air freshener everywhere. The room smells so bad and the windows only open a little.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 8 févr. 2024
Dear Joe, Thank you for being our guest and for the valued feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is not just to have a spotless room but also one that is free of smoke. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately.Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management

6/10 Satisfaisant

Rochelle

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements
We did have 2 issues but i feel both Expedia and Extended Stay took care of me in the end and made it right. Tv didnt work and clerk try to fix and a leak from the storm was comingvinto our room. Clerk moved us right away to another room and made us comfortable.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 13 févr. 2024
Dear Rochelle, Thank you for evaluating your stay. We are sorry about the issues you experienced during your stay. We were happy that our staff was able to resolve everything to your satisfaction, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

2/10 Horrible

Linda, San Miguel

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This is a dangerous and unsafe hotel.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 5 févr. 2024
Dear Linda, Thank you for sharing your review of our hotel. We understand how disappointing it can be when things don't go as expected, and we apologize for your experience. We hope you will allow us another chance to replace this experience with a more positive memory!Sincerely,Hotel Management

2/10 Horrible

Jan

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
So my wife and I came here last minute. The staff was nice. Thought it was a little weird that they had to take pictures of my wife and myself drivers license. Never had any other hotel do that before. After checking in we went to the elevator and went to our floor and noticed a heavy smell of fried foods or something like that. Then we opened our room and it smelled like cigarettes covered up by strawberry scented sprays. It was a very, very, very heavy smell. After 20 minutes we couldn’t stand it. My wife started getting a headache and we had to leave. Went down stairs and we told them the problem and they gave us a refund, but the guy wanted to check the room himself. He came back and told us sorry but also blamed me that we didn’t come sooner to tell him the problem. Hey…at least we tried to stay. But also noticed that people were coming and staying with pets so maybe they were covering up animal smells. I didn’t see anything on the list that it was a pet friendly hotel. But we did get a refund and we left. So, before you pick, please take a look at the reviews. I will not be coming back to this place.
Séjour de 1 nuit en février 2024
Réponse de Hotel Management le 5 févr. 2024
Dear Jan, Please accept our apologies for the disappointing experience you had with us. We never intend to disappoint our guests, so we're sorry for not meeting your expectations regarding the condition of our property. We are sorry that these concerns compromised your plans with us, and we regret that you had to cancel with us. Though we're glad you received your refund, we will share your comments with our team to ensure our future guests are not similarly impacted. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

10/10 Excellent

Elmare

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very quiet and clean
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Grissel

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I would not recommend as this seemed to be a hotel from the 1960’s that had not been cleaned in over 40 years. Did not feel safe and trash in the hallways without being cleaned up. Do not stay here.
Réponse de Hotel Management le 2 févr. 2024
Dear Grissel, Thank you for staying at our hotel and sharing your comments. It is disappointing to see such comments, as this is far from the experience we want our guests to have. Your feedback is very important to us, and we are genuinely sorry you could not enjoy your stay. We hope to have another occasion to exceed your expectations and welcome you back soon.Sincerely,Hotel Management

6/10 Satisfaisant

Kelvin, EAST PALO ALTO

Voyage d’affaires
Les points faibles : Équipements
Good rest had a heavy walker above mebut other than that it okay
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 31 janv. 2024
Dear Kelvin, Thank you for sharing your feedback. We're glad to hear that you had a good rest overall despite the disturbance from a heavy walker above you. We apologize for any inconvenience caused by this noise. Our team is committed to ensuring a comfortable stay for all guests, and we appreciate your understanding. If you encounter similar issues in the future, please don't hesitate to inform our front desk, and we'll do our best to address the situation promptly. We look forward to welcoming you back for an even more pleasant stay.Sincerely,Hotel Management

4/10 Médiocre

Oren

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice location!
Séjour de 1 nuit en janvier 2024

8/10 Bien

Elizabeth

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Room was good. Fridge wasn’t on and I didn’t see an ice machine anywhere so my beer got warm. Service was decent.
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 30 janv. 2024
Dear Elizabeth, Thank you for choosing Extended Stay America. We're delighted you enjoyed your room and appreciate your positive comments about our service. We apologize for any inconvenience with the fridge and ice availability. Your feedback is valuable, and we look forward to welcoming you back for an even more enjoyable stay.Sincerely,Hotel Management

10/10 Excellent

jennifer

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved it all will stay again
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Jason

Séjour de 1 nuit en janvier 2024

10/10 Excellent

Michael

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 30 janv. 2024
Dear Michael, Thank you for your positive feedback! We're thrilled you had a nice experience at Extended Stay America. Our team strives to provide excellent service, and we appreciate your acknowledgment. If you have any suggestions for improvement or if there's anything specific you enjoyed, we'd love to hear it.Sincerely,Hotel Management

8/10 Bien

Tj

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great deal/ I would go back again!! Nice front office staff !
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 17 janv. 2024
Dear Tj, Thank you for being our guest and for your valuable feedback. We are glad to read your positive comments about our staff. It was an honor to host your visit at Extended Stay America, and we hope you will give us another chance.Sincerely,Hotel Management

10/10 Excellent

Julissa

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Renan

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 Excellent

Graciela Y

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

10/10 Excellent

Cindy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024

6/10 Satisfaisant

Aurelio

Les points forts : Personnel et service
Outdated overall
Séjour de 1 nuit en janvier 2024
Réponse de Hotel Management le 10 janv. 2024
Dear Aurelio, Thank you for sharing your experience. Our focus is on providing our guests with an exceptional experience, so we appreciate your comments. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management

10/10 Excellent

Danielle

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023

6/10 Satisfaisant

ARACELI

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
No te cambian toallas ni te hacen la limpieza del cuarto, no hay caja. El desayuno, cafe solo de un tipo, agua para chocolate, barritas y avena.
Séjour de 10 nuits en décembre 2023
Réponse de Hotel Management le 7 janv. 2024
Dear ARACELI, Thank you for reviewing our hotel. We appreciate you pointing out areas where we can improve. We will look into the instances you mentioned, as we are committed to offering better service for our guests. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

10/10 Excellent

DAVID

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en décembre 2023

8/10 Bien

Alton, san francisco

Séjour de 2 nuits en décembre 2023

2/10 Horrible

Erdal

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I’m not going to no recommendation
Séjour de 2 nuits en décembre 2023
Réponse de Hotel Management le 28 déc. 2023
Dear Erdal, We are sorry to hear about your dissatisfaction, and we appreciate you sharing your concerns. We take all feedback seriously and apologize for any inconvenience you experienced. Please feel free to provide more details if there's anything specific you'd like us to address or improve upon. Your comfort and satisfaction are important to us; we'll do our best to address any issues. Thank you for your feedback, and we hope we can better meet your expectations in the future.Sincerely,Hotel Management

10/10 Excellent

Rodelio

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
excellent!
Séjour de 1 nuit en septembre 2023