Avis
8,2
Très bien
8,6/10
Propreté
8,2/10
Personnel et service
7,4/10
Équipements
8,2/10
Infrastructures et conditions de l’hébergement
8,4/10
Écoresponsabilité
Avis
31 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Ms Anna - FOM le 5 mars 2024
Dear Mr Richard , On behalf of the Hotel Management, I would like to thank you very much for having chosen Sapa Highland Resort & Spa for your recent stay and for taking the time to share your experiences with us. We are glad to know that you enjoyed your stay with us. Regarding the hotel facilities, thanks for your comments, we will keep working on the area of improvement you mentioned. Once again, many thanks for your feedback. We look forward to have an opportunity to welcoming you back in Sapa Highland soon. Warm regards
6/10 Satisfaisant
Richard
29 janv. 2024
Richard
Séjour de 1 nuit en janvier 2024
Réponse de Ms Anna - FOM le 5 mars 2024
Dear Mr Rechard,Thank you very much for choosing Highland and for taking the time to give us a review. We look forward to other opportunities to welcome you back in our hotel.Best Regards,
10/10 Excellent
Johan m
Voyage en famille
6 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
In the middle and away.
Johan m
Séjour de 4 nuits en janvier 2024
Réponse de Ms Anna - FOM le 5 mars 2024
Dear Mr Johan , Thank you for staying at Sapa Highland! It is our pleasure to know that you had an enjoyable experience. As guest satisfaction is our ultimate goal, we strive to take care of every details and deliver high quality services to all the guests. Your positive feedback truly motivates us to continue our hard work every day. Thank you once again for choosing us and we look forward to welcoming you back in the near future. Warm regards,
10/10 Excellent
Jennifer
4 janv. 2024
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very good
Jennifer
Séjour de 2 nuits en décembre 2023
6/10 Satisfaisant
Mary
Voyage en famille
3 janv. 2024
Mary
Séjour de 2 nuits en décembre 2023
8/10 Bien
Mary
Voyage en famille
1 janv. 2024
Les points forts : Propreté
Mary
Séjour de 2 nuits en décembre 2023
8/10 Bien
Voyageur vérifié
Voyage en famille
24 déc. 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Nice hotel but not really 4 star
Voyageur vérifié
Séjour de 3 nuits en décembre 2023
8/10 Bien
Seunghyun
4 sept. 2023
Seunghyun
Séjour de 2 nuits en août 2023
Réponse de Ms Anna - Front Office Manager le 1 nov. 2023
Dear Mr Seunghyun,Thank you for sharing your feedback with us. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time . We hope to have a chance to welcome you back in the near future.Best Regards,
10/10 Excellent
Hoa
3 août 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Hoa
Séjour de 2 nuits en août 2023
Réponse de Ms Anna - Front Office Manager le 11 août 2023
Dear Ms Hoa, Thank you for staying at Sapa Highland Resort & Spa! It is our pleasure to know that you had an enjoyable experience. As guest satisfaction is our ultimate goal, we strive to take care of every details and deliver high quality services to all the guests. Your positive feedback truly motivates us to continue our hard work every day. Thank you once again for choosing us and we look forward to welcoming you back in the near future. Best regards,
8/10 Bien
Sung In, Silver Spring
30 juin 2023
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Sung In
Séjour de 1 nuit en juin 2023
Réponse de Ms Anna - Front Office Manager le 4 juil. 2023
Dear Mr Sung In , Thank you for sharing your feedback with us! It is our pleasure to know that you had a wonderful experience at the Sapa Highland . As guest satisfaction is our ultimate goal, we strive to take care of every details and deliver an enjoyable stay to all the guests. Your positive feedback is much appreciated and will motivate us to continue our hard work every day, Once again, our most sincere thanks for staying at the sapa highland. We hope to have a chance to welcome you back in the near future.Best Regards
10/10 Excellent
Voyageur vérifié
27 mars 2020
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en février 2020
Réponse de Customer Care Team le 12 mai 2020
Dear Esteemed Customer,
Warm Greetings from Sapa Highland Resort & Spa.
Thank you very much for your stay with us and for the great review.
We look forward to welcoming you back in nearest future.
Kind regards
8/10 Bien
Jeongyun
3 juil. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
넓은방 훌륭함
Jeongyun
Séjour de 2 nuits en juin 2019
8/10 Bien
Voyageur vérifié
Voyage en groupe
24 mars 2019
Les points forts : Propreté et personnel et service
Voyageur vérifié
Séjour de 1 nuit en mars 2019
10/10 Excellent
Yoram, Israel
Voyage en famille
19 févr. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Yoram
Séjour de 1 nuit en février 2019
Réponse de Hoang Trang (Ms.) le 27 févr. 2019
Dear Sir/Madam Yoram,
Thank you for choosing Sapa Highland Resort & Spa again and taking time to write us a review.
We are very happy to hear you had a satisfying time at our hotel. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with our staff.
Once again, thank you and you are always welcomed here for your revisit.
Best Regards,
10/10 Excellent
HYUCK JUN, 대구
24 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
조식은 살짝 아쉽다
HYUCK JUN
Séjour de 3 nuits en janvier 2019
Réponse de Trang le 13 févr. 2019
Dear Sir/Madam,
We appreciate your time to share the great review for your recent stay at Sapa Highland Resort & Spa and we are so glad you enjoyed your stay so much.
10/10 Excellent
Hue Tam
4 janv. 2019
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Tuyệt vời.
Hue Tam
Séjour de 2 nuits en décembre 2018
Réponse de Hoang Trang (Ms.) Assistant Sales Manager le 6 janv. 2019
Thân gửi anh chị Hue Tam ,
Cảm ơn anh chị đã lựa chọn và dành thời gian chia sẻ khi nghỉ dưỡng tại Sapa Highland Resort & Spa, khách sạn rất hân hạnh được đón tiếp anh chị
Hẹn gặp lại anh chị tại Sapa Highland Resort & Spa
Em cảm ơn
Best Regard
10/10 Excellent
Youngock, 서울
29 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
괜찮은 숙소
Youngock
Séjour de 1 nuit en décembre 2018
Réponse de Hoang Trang (Ms.) Assistant Sales Manager le 31 déc. 2018
Dear Sir/Madam Youngock,
Thank you for sharing with us your details and wonderful feedback about your stay here at Sapa Highland Resort & Spa
We look forward to your next visit to Sapa Highland Resort & Spa soon.
Best regards,
10/10 Excellent
Hue Tam
26 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hài lòng
Hue Tam
Séjour de 2 nuits en décembre 2018
Réponse de Hoang Trang (Ms.) Assistant Sales Manager le 28 déc. 2018
Thân gửi anh chị Hue Tam ,
Cảm ơn anh chị đã lựa chọn và dành thời gian chia sẻ kỷ niệm khi nghỉ dưỡng tại Sapa Highland Resort & Spa , Rất mong được đón tiếp anh chị lần tới lên Sapa
Em cảm ơn
Best Regard
8/10 Bien
Josediego
12 déc. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Josediego
Séjour de 1 nuit en novembre 2018
Réponse de Hoang Trang (Ms.) Assistant Sales Manager le 15 déc. 2018
Dear Sir/Madam Josediego,
Thank you very much for choosing Sapa Highland Resort & Spa We sincerely hope you enjoyed your stay and will come back again!
Best Regard,
10/10 Excellent
Duk kyu
5 déc. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Duk kyu
Séjour de 1 nuit en novembre 2018
Réponse de Hoang Trang (Ms.) Assistant Sales Manager le 13 déc. 2018
Dear Sir/Madam Duk kyu,
Thank you for sharing with us your details and wonderful feedback about your stay here at Sapa Highland Resort & Spa
We look forward to your next visit to Sapa Highland Resort & Spa soon.
Best regards,
6/10 Satisfaisant
Voyageur vérifié
18 nov. 2018
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Voyageur vérifié
Séjour de 2 nuits en novembre 2018
Réponse de Hoang Trang (Ms.) le 23 nov. 2018
Dear Sir/Madam ,
Thank you very much for choosing Sapa Highland Resort & Spa
We sincerely hope you enjoyed your stay and will come back again!
Bes Regard ,
Hoang Trang (Ms.)
Assistant Sales Manager
6/10 Satisfaisant
Voyageur vérifié
29 oct. 2018
Les points forts : Propreté et confort de la chambre
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 1 nuit en octobre 2018
Réponse de Hoang Trang (Ms.) le 12 nov. 2018
Dear Sir/Madam ,
We are writing to express my sincere thanks for choosing to stay at our Sapa Highland Resort while you were in Sapa.
We strive to make the experience at Sapa Highland Resort one you will remember forever. Therefore, your comments are very important to us.
We love your feedback and use it to review and improve our services every day!
We sincerely hope you enjoyed your stay and will come back again!
Looking forward to welcome you again soon.
2/10 Horrible
SUNGWOOG
12 oct. 2018
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
또 다시 가고 싶은 호텔
SUNGWOOG
Séjour de 1 nuit en octobre 2018
Réponse de Hoang Trang (Ms.) le 12 nov. 2018
Dear Mr. Sung Woog ,
Firstly, We are writing to express my sincere thanks for choosing to stay at our Sapa Highland Resort while you were in Sapa. We hope we achieved our goal in making your stay memorable by providing outstanding service.
We strive to make the experience at Sapa Highland Resort one you will remember forever. Therefore, your comments are very important to us.
We love your feedback and use it to review and improve our services every day!
We sincerely hope you enjoyed your stay and will come back again!
Looking forward to welcome you again soon.
10/10 Excellent
Denise
26 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Highly recommend!!
Denise
Séjour de 1 nuit en septembre 2018
Réponse de Quynh Pham le 4 oct. 2018
Thanks for staying with us. We appreciate your feedback!
10/10 Excellent
Norman
18 sept. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful experience
Norman
Séjour de 3 nuits en septembre 2018
Réponse de Sapa Highland Resort le 20 sept. 2018
Thank you very much for your feedback. We hope you had a geat time in Sapa Highland Resort
10/10 Excellent
Emily
17 avr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good hotel
Emily
Réponse de Lan Nguyen le 17 avr. 2018
Dear Emily,
We are delighted to hear that you enjoyed our services, the facilities with friendly engagement from our associates made you feel so comfortable. Thank you so much for your positive comments and we are working hard to ensure flawless service and create great stay experiences for our guests.
Best regards,
Nguyen Lan ( Ms.)
Sales & Marketing Executive
10/10 Excellent
jinsu
16 févr. 2018
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
jinsu
Séjour de 2 nuits en février 2018
Réponse de NguyenLan le 2 mars 2018
Dear Mr./Ms. Jinsu,
We very much appreciate your comments regarding your stay at the Sapa Highland Resort ! Thank you very much for your choosing our service.
Best regards,
Nguyen Lan (Ms.)
Sales & Maketing Executive
6/10 Satisfaisant
Voyageur vérifié
2 févr. 2018
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
Voyageur vérifié
Séjour de 2 nuits en janvier 2018
Réponse de N.Lan le 10 mars 2018
Dear Mr./Ms. Anonymous,
Thank you so much for your review for your stay at Sapa Highland Resort.
We are very sorry about that, and we well noted of your comments.
Best regards,
Nguyen Lan (Ms.)
Sales & Maketing Executive
10/10 Excellent
Birgitte
1 déc. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fantastisk hotel
Birgitte
Séjour de 3 nuits en novembre 2017
6/10 Satisfaisant
Voyageur vérifié
14 nov. 2017
Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Voyageur vérifié
Séjour de 2 nuits en novembre 2017
10/10 Excellent
Laurence
14 oct. 2017
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A real treat in Sapa
Laurence
Séjour de 1 nuit en octobre 2017
Dear Ms. Laurence ,
Many thanks for this great review of our hotel!
We are pleased to read that our services were up to your expectations. Our teams always feel energized when they receive such comments and strive to continue offering a welcoming hospitality and personalized local experiences to our guests.
Thank you again for staying with us. We hope to have the pleasure of welcoming you back soon to Sapa.
Sincerely,
Lu Mai (Ms.)
Sales and marketing Executive
2/10 Horrible
Voyageur vérifié
4 sept. 2017
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
If I were U, I would not go this hotel.
Voyageur vérifié
Séjour de 2 nuits en août 2017
친애하는 선생님 / 부인.
우선, 귀하의 의견에 대해 사과 드리며 서비스에 대해 알기를 바랍니다. 또한 도움이 될만한 가치있는 피드백입니다. 서비스 품질을 시험해보고 고객의 느낌을 직접 확인하십시오.
그 후에도 귀하에 관한 약간의 정보를 제공 할 수 있도록 도와 드리겠습니다. 호텔의 이름, 예약 번호, 객실 번호 및 체류 기간. 그리고 우리는 당신에게 문제가되어 행복하지 않다는 것을 명확하게 밝혀 줄 것을 요청합니다. 조만간 귀하의 의견을 기다리겠습니다. 주말 즐거움을 기원합니다.
2/10 Horrible
Voyageur vérifié
4 sept. 2017
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
최악 가지마세요. The worst hotle in SAPA
Voyageur vérifié
Séjour de 1 nuit en septembre 2017
친애하는 선생님 / 부인. 우선, 귀하의 의견에 대해 사과 드리며 서비스에 대해 알기를 바랍니다. 또한 도움이 될만한 가치있는 피드백입니다. 서비스 품질을 시험해보고 고객의 느낌을 직접 확인하십시오. 그 후에도 귀하에 관한 약간의 정보를 제공 할 수 있도록 도와 드리겠습니다. 호텔의 이름, 예약 번호, 객실 번호 및 체류 기간. 그리고 우리는 당신에게 문제가되어 행복하지 않다는 것을 명확하게 밝혀 줄 것을 요청합니다. 조만간 귀하의 의견을 기다리겠습니다. 주말 즐거움을 기원합니다.