Staff are very Nice - Kudos to them especially to the guy in frondesk who check us in & assisted us until checkout
Location is really good with Train view
BUT construction on site
Our 2 rooms not same Bldg -Very Inconvenient
Originally booked for price of Mountain view but when checkin offered mountain view upgrade with fee - not sure why - hard to explain due to language barrier
Overall still good with Free Full Hot Breakfast
Staff were fantastic. Pool not operational. Thankful that they upgraded us for my partners Birthday. Not happy to have to pay 500000 dong for dropping a ceramic soap dispenser! A lot of construction at the site. General Manager was kind enough to give us a lift to the bus station.
The property itself is well located in a quiet strip, and close enough to the center. The manager was nice and offered to upgrade my room for extra 400vnd but I refused due to the weather and there was no view anyway. The room I got was big and comfortable, and clean. The aircon didnât work but I donât need it.
There were broken pots outside of my room and unfortunately, the landslide on the front of the property scared me so I couldnât sleep. The pool was also closed due to the landslide. During breakfast, we were trying to order eggs but the person in charge wasnât even looking at us - she then proceeded to ask the westerners behind us. We tried 3 times and just gave up because itâs just rude. Eventually the other person working there helped us order. Iâd say youâll find better properties in Sapa with better service. And I hope this property can fix the retaining wall in the front of it, and donât use the building infront until the landslide issue is addressed for safety.