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Avis sur Rusutsu Resort Hotel & Convention

4 out of 5
Rusutsu Resort Hotel & Convention
13, Izumikawa, Rusutsu, Hokkaido

Avis

8,6

Excellent

Note des voyageurs de 10 (Excellent), d’après 119 avis sur 269." "
Note des voyageurs de 8 (Bien), d’après 103 avis sur 269." "
Note des voyageurs de 6 (Satisfaisant), d’après 35 avis sur 269." "
Note des voyageurs de 4 (Médiocre), d’après 10 avis sur 269." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 269." "

8,6/10

Propreté

8,4/10

Personnel et service

8,4/10

Équipements

8,2/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 Excellent

Yusuke

Séjour de 1 nuit en mai 2024
Réponse de ルスツリゾートホテル＆コンベンション le 25 mai 2024
Yusuke 様このたびはルスツリゾートにご宿泊いただき誠にありがとうございます。また、高評価を頂戴し重ねて御礼申し上げます。今後もスタッフ一同さらに精進いたしますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。またのご来館を心よりお待ち申し上げております。ルスツリゾートホテル＆コンベンション

10/10 Excellent

R

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
全日本ジュニアスキー技術選手権大会で利用しました。 ホテル、フロントの対応はとても素晴らしいです。 施設内で食べようとすると高すぎます。
Séjour de 2 nuits en mars 2024
Réponse de ルスツリゾートホテル＆コンベンション le 29 mars 2024
R 様このたびはルスツリゾートにご宿泊いただき誠にありがとうございます。また、高評価を頂戴し重ねて御礼申し上げます。今回は全日本ジュニアスキー技術選手権大会でのご利用とのこと、お疲れ様でございました。フロントスタッフの対応につきまして、お褒めの言葉を頂戴し誠にありがとうございます。スタッフ一同、大変嬉しく存じます。なお、ご指摘のお食事の件につきましては、いただいたご意見を関連部署、マネジメントチームにて共有し、今後の更なる改善のため参考とさせていただきます。今後もお客様のお声を第一に一生懸命改善に努めて参りますので、何卒変わらぬご愛顧を賜りますようお願い申し上げます。またのご来館を心よりお待ち申し上げております。ルスツリゾートホテル＆コンベンション

8/10 Bien

yuusaku

Séjour de 2 nuits en mars 2024
Réponse de ルスツリゾートホテル＆コンベンション le 21 avr. 2024
yuusaku 様過日はルスツリゾートにご宿泊いただき誠にありがとうございます。また、評価をお寄せいただき重ねて御礼申し上げます。今後はさらにご満足いただけるご滞在を提供できるよう、スタッフ一同精進して参りますので、引き続きご愛顧賜りますようお願い申し上げます。またのお越しを心よりお待ち申し上げております。ルスツリゾートホテル＆コンベンション

8/10 Bien

Aubrey

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en mars 2024
Réponse de Rusutsu Resort Hotel & Convention le 12 mars 2024
Dear Aubrey,We sincerely appreciate your choosing Rusutsu Resort and your positive feedback.We hope you could enjoyed your holiday in Rusutsu where is one of the best ski resorts in Hokkaido, Japan.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

10/10 Excellent

KIN MING

Les points forts : Équipements
Friendly and helpful
Séjour de 6 nuits en mars 2024
Réponse de Rusutsu Resort Hotel & Convention le 12 mars 2024
Dear KIN MING,We sincerely appreciate your stay with us and your positive feedback. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

8/10 Bien

Richard

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Convenient and worth the money
The Onsen was very nice, and there were lots of good and affordable food options. The staff wasn't very helpful in getting a taxi and we basically had to do it on our own. At first I was skeptical of the ski locker system, but it actually worked out well. We'd like to return.
Séjour de 5 nuits en février 2024
Réponse de Rusutsu Resort Hotel & Convention le 2 mars 2024
Dear Richard,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your feedback.We are glad to hear you enjoyed our Onsen and restaurants.However, we sincerely apologize for the inconvenience caused so as that our staff was not helpful enough.We will share your comment with the related department to improve our service quality.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Ski-in walk-out. Very large onsen
Séjour de 2 nuits en février 2024
Réponse de Rusutsu Resort Hotel & Convention le 2 mars 2024
Dear Michael ,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your positive feedback.We hope you enjoyed your stay with us, one of the best ski resorts in Hokkaido, Japan.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

10/10 Excellent

ShaTing

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 7 nuits en février 2024
Réponse de Rusutsu Resort Hotel & Convention le 2 mars 2024
Dear ShaTing,We sincerely appreciate your stay with us and your positive feedback. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

6/10 Satisfaisant

Agnes

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
There should be more fast food shops that open till 8pm
Séjour de 3 nuits en décembre 2023
Réponse de Rusutsu Resort Hotel & Convention le 2 mars 2024
Dear Agnes,We sincerely appreciate your stay with us, and a valued feedback this time.We will share your comment with our Fast Food Group and management team to provide better resort stay experiences.We look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

8/10 Bien

Chi Wang

Séjour de 5 nuits en janvier 2024
Réponse de Rusutsu Resort Hotel & Convention le 24 mars 2024
Dear Chi Wang,We sincerely appreciate your choosing Rusutsu Resort and your positive feedback.We hope you could enjoyed your holiday in Rusutsu where is one of the best ski resorts in Hokkaido, Japan.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

8/10 Bien

Debora

Voyage en famille
Les points forts : Propreté, personnel et service, équipements
Fantastic location and many options for dining after a day skiing, but the hotel feels a bit antiquated and in need of renovation.
Séjour de 2 nuits en janvier 2024
Réponse de Rusutsu Resort Hotel & Convention le 28 janv. 2024
Dear Debora,We sincerely appreciate your stay with us, and your valued feedback which we have shared with our management team to provide better quality of resort experience.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

10/10 Excellent

Voyageur vérifié

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very well equipped ski resort. Food are not bad, price is ok with the current exchange rate. Staffs are generally friendly. But it doesn’t allow non ski school beginner to use the magic carpet close to north building. A little bit inconvenient.
Séjour de 3 nuits en janvier 2024
Réponse de Rusutsu Resort Hotel & Convention le 22 janv. 2024
Dear Guest,We sincerely appreciate your stay with us and your positive feedback.However, we apologise for the inconvenience regarding the magic carpet. We have shared your valued comment with the related department to improve our service quality in future.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again possibly next season.Best regards,Rusutsu Resort Hotel & Convention

10/10 Excellent

Jennifer

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2024
Réponse de Rusutsu Resort Hotel & Convention le 19 janv. 2024
Dear Jennifer,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your positive feedback.We hope you could enjoyed winter experience here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

10/10 Excellent

Tse Kit Agnes

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en janvier 2024
Réponse de Rusutsu Resort Hotel & Convention le 19 janv. 2024
Dear Agnes,We sincerely appreciate your stay with us and your positive feedback. We hope you could enjoyed winter experience here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

10/10 Excellent

Wei-Kai Victor

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
No regrets.this is the pace ti be. Great place and easy to the slopes. Must stay here again
Séjour de 3 nuits en janvier 2024
Réponse de Rusutsu Resort Hotel & Convention le 19 janv. 2024
Dear Victor,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your experience　and positive feedback.We are glad to hear "great place and must stay here again".We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

10/10 Excellent

JONG IN

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en janvier 2024
Réponse de Rusutsu Resort Hotel & Convention le 19 janv. 2024
Dear JONG IN,We sincerely appreciate your stay with us and your positive feedback.We hope you could enjoyed your holiday in Rusutsu where is one of the best ski resorts in Hokkaido, Japan.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

10/10 Excellent

Miho, Rockville

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en janvier 2024
Réponse de ルスツリゾートホテル＆コンベンション le 19 janv. 2024
Miho 様このたびはルスツリゾートにご宿泊いただき誠にありがとうございます。また、高評価をいただきましたこと重ねて御礼申し上げます。今後もスタッフ一同さらに精進いたしますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。またのお越しを心よりお待ち申し上げております。ルスツリゾートホテル＆コンベンション

6/10 Satisfaisant

REIICHI

Séjour de 3 nuits en janvier 2024
Réponse de ルスツリゾートホテル＆コンベンション le 19 janv. 2024
REIICHI 様このたびはルスツリゾートにご宿泊いただき誠にありがとうございます。また、評価をお寄せいただき重ねて御礼申し上げます。今後はさらにご満足いただけるご滞在を提供できるよう、スタッフ一同精進して参りますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。またのご来館を心よりお待ち申し上げております。ルスツリゾートホテル＆コンベンション

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 5 nuits en décembre 2023
Réponse de Rusutsu Resort Hotel & Convention le 28 janv. 2024
Dear Michael,We sincerely appreciate your stay with us and your positive feedback. We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

10/10 Excellent

HIROKI

Séjour de 2 nuits en janvier 2024
Réponse de ルスツリゾートホテル＆コンベンション le 19 janv. 2024
HIROKI 様このたびはルスツリゾートにご宿泊いただき誠にありがとうございます。また、高評価を頂戴し重ねて御礼申し上げます。今後もスタッフ一同さらに精進いたしますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。またのご来館を心よりお待ち申し上げております。ルスツリゾートホテル＆コンベンション

10/10 Excellent

Allan

Les points forts : Propreté
Great place for family. Very limited eating places so please make your reservations ahead of time.
Séjour de 2 nuits en décembre 2023
Réponse de Rusutsu Resort Hotel & Convention le 2 janv. 2024
Dear Allan,We sincerely thank you for choosing Rusutsu Resort and appreciate taking your precious time to share your experience with us.We hope you could enjoyed staying with us and winter experiences, here in Rusutsu.Regarding restaurants, we apologise for the inconvenience caused because most places to eat are crowded especially during high season such as year-end/new year holiday.We will share your feedback with both the related department and our management team to improve it as much as possible.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Warmest regards,Rusutsu Resort Hotel & Convention

8/10 Bien

Yoshihiro

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en décembre 2023
Réponse de ルスツリゾートホテル＆コンベンション le 2 janv. 2024
Yoshihiro 様このたびはルスツリゾートにご宿泊いただき誠にありがとうございます。また、評価をお寄せいただき重ねて御礼申し上げます。冬のルスツでの休暇をお楽しみいただけたなら幸いです。今後もスタッフ一同さらに精進いたしますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。またのお越しを心よりお待ち申し上げております。ルスツリゾートホテル＆コンベンション

6/10 Satisfaisant

jiaming

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The rooms are old and amenities dated. Staff services were good.
Séjour de 3 nuits en décembre 2023
Réponse de Rusutsu Resort Hotel & Convention le 30 déc. 2023
Dear jiaming,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your feedback.We are glad to hear your positive comment about our staff.However, we sincerely apologise our rooms and amenities could not met your expectation. We will share your feedback with our management team to improve the service quality as much as possible in future.We look forward to welcoming you again in future.Have a happy new year !Rusutsu Resort Hotel & Convention

8/10 Bien

Jaeyeon

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en décembre 2023
Réponse de Rusutsu Resort Hotel & Convention le 30 déc. 2023
Dear Jaeyeon,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your positive feedback.Hopefully, you had enjoyed staying with us and had a great winter experience here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Happy holidays!Rusutsu Resort Hotel & Convention

4/10 Médiocre

Brian

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en décembre 2023
Réponse de Rusutsu Resort Hotel & Convention le 30 déc. 2023
Dear Brian,We sincerely thank you for choosing Rusutsu Resort Hotel & Convention and appreciate for taking your precious time to share your experience with us. However, we are very regretful that your stay was not up to your expectation. If it is convenient for you, it would be grateful to tell us more details in order to improve guest experience and make our guests feel well. We continuously strive for higher quality of service as a resort hotel, and your valuable feedback will help making our hotel levels upswing. We are grateful for your support and do hope that we would welcome you back to our hotel in the future.Best regards,Rusutsu Resort Hotel & Convention

10/10 Excellent

Xiang

Séjour de 4 nuits en décembre 2023
Réponse de Rusutsu Resort Hotel & Convention le 19 janv. 2024
Dear Xiang,We sincerely appreciate your stay with us and your positive feedback. We hope you could enjoyed the early winter here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Best regards,Rusutsu Resort Hotel & Convention

10/10 Excellent

Chai Gek

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Choose this hotel because the ski slope is just outside of the hotel. Third time staying in this hotel. Most restaurants close early so need to plan your activities well.
Séjour de 2 nuits en décembre 2023
Réponse de Rusutsu Resort Hotel & Convention le 30 déc. 2023
Dear Chai Gek,We sincerely appreciate your returning to us, and taking your precious time to share your feedback.Regarding restaurant operation time, we sincerely apologise for the inconvenience. Especially during busy season, we recommend to visit restaurants earlier time during each restaurant's open hours.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Have a happy new year !Rusutsu Resort Hotel & Convention

8/10 Bien

Rong

Séjour de 5 nuits en décembre 2023
Réponse de Rusutsu Resort Hotel & Convention le 2 janv. 2024
Dear Rong,We sincerely thank you for choosing Rusutsu Resort Hotel & Convention and sharing your feedback.Hopefully, you had enjoyed staying with us and winter experiences here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Warmest regards,Rusutsu Resort Hotel & Convention

8/10 Bien

SHIH YI

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 6 nuits en décembre 2023
Réponse de Rusutsu Resort Hotel & Convention le 30 déc. 2023
Dear SHIH YI,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your feedback.Hopefully, you had enjoyed staying with us and had a great winter experience here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Have a happy new year !Rusutsu Resort Hotel & Convention

8/10 Bien

Ho Wah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice hotel
Séjour de 1 nuit en octobre 2023

10/10 Excellent

Ngoc

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en octobre 2023

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023

8/10 Bien

Siu ling

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023
Réponse de Rusutsu Resort Hotel & Convention le 12 oct. 2023
We sincerely appreciate your choosing Rusutsu Resort Hotel & Convention and giving us a high score.We hope you had enjoyed staying us and beautiful nature here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.

6/10 Satisfaisant

Nana

Séjour de 3 nuits en octobre 2023
Réponse de Rusutsu Resort Hotel & Convention le 1 nov. 2023
We sincerely appreciate your choosing Rusutsu Resort Hotel & Convention, and your evaluation.However, Please feel free to contact us so that we can continue to improve our hotel service products as an all-season resort, and we are definitely glad to have next chance to welcome you back in future.

10/10 Excellent

RYEHOON

Séjour de 3 nuits en septembre 2023
Réponse de Rusutsu Resort Hotel & Convention le 5 oct. 2023
We sincerely appreciate your choosing Rusutsu Resort Hotel & Convention and giving us such a great score.We hope you could had a great time here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.

8/10 Bien

xinwei

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en septembre 2023
Réponse de Rusutsu Resort Hotel & Convention le 5 oct. 2023
We sincerely appreciate your choosing Rusutsu Resort Hotel & Convention and your valued evaluation.Hopefully, you could had enjoyed staying with us and the beautiful nature here, in Rusutsu during autumn season.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.

8/10 Bien

Kijoong

Voyage en groupe
Les points forts : Propreté et personnel et service
Summertime most restaurants are closed.
Séjour de 2 nuits en septembre 2023
Réponse de Rusutsu Resort Hotel & Convention le 28 sept. 2023
Dear Kijoong,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your feedback.However, we apologise for the inconvenience regarding available restaurants. We will share your comments to Food and Beverage department for improvement in future.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.

10/10 Excellent

unibahn

Séjour de 3 nuits en août 2023
Réponse de Rusutsu Resort Hotel & Convention le 28 sept. 2023
Dear unibahn,We sincerely appreciate your choosing Rusutsu Resort and giving us a high score.We hope you could enjoyed staying with us.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.

10/10 Excellent

Hiroshi

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
ホテル内にテーマパークがあるような楽しい雰囲気が気に入りました。 小さい子供にとっては夢のようなホテルではないでしょうか。 スタッフさんの対応も丁寧でした。 ぜひまた利用したいと思います。
Séjour de 3 nuits en août 2023
Réponse de ルスツリゾートホテル＆コンベンション le 28 août 2023
このたびは数あるリゾートの中からルスツリゾートをお選びいただき誠にありがとうございました。また、高評価ならびにご感想をお寄せいただき重ねて御礼申し上げます。ホテルの雰囲気をお気に召していただけたようで何よりでございます。スタッフの対応につきましてもお褒めの言葉を頂戴し、大変嬉しく、とても励みになります。今後もスタッフ一同さらに精進いたしますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。ご家族皆様でのまたのお越しを心よりお待ち申し上げております。ご投稿ありがとうございました。

10/10 Excellent

キョウスケ

Séjour de 3 nuits en août 2023
Réponse de ルスツリゾートホテル＆コンベンション le 28 août 2023
いつもルスツリゾートをご利用いただき誠にありがとうございます。また、高評価を頂き重ねて御礼申し上げます。夏のルスツを存分に満喫いただけたなら幸いです。今後もスタッフ一同さらに精進いたしますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。またのお越しを心よりお待ち申し上げております。

8/10 Bien

テツヤ

Séjour de 1 nuit en juin 2023

10/10 Excellent

よしみ

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2023
Réponse de ルスツリゾートホテル＆コンベンション le 29 juin 2023
よしみ 様このたびはルスツリゾートホテル＆コンベンションにご宿泊いただき誠にありがとうございます。また、高評価を頂戴し重ねて御礼申し上げます。グリーンシーズンのルスツを存分にお楽しみいただけたなら幸いです。今後もスタッフ一同さらに精進いたしますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。またのお越しをお待ち申し上げております。　ルスツリゾートホテル＆コンベンション

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
とても良かった また行きたい
Séjour de 1 nuit en mai 2023
Réponse de ルスツリゾートホテル＆コンベンション le 7 juin 2023
過日はルスツリゾートホテル＆コンベンションにご宿泊いただき誠にありがとうございます。また、高評価ならびにコメントをお寄せいただき重ねて御礼申し上げます。今後もスタッフ一同さらに精進いたしますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。またのお越しを心よりお待ち申し上げております。ご投稿ありがとうございました。ルスツリゾートホテル＆コンベンション

4/10 Médiocre

ERIKA

Séjour de 1 nuit en mai 2023
Réponse de ルスツリゾートホテル＆コンベンション le 7 juin 2023
過日はルスツリゾートホテル＆コンベンションにご宿泊いただき誠にありがとうございました。また、評価をお寄せいただき重ねて御礼申し上げます。数あるリゾートホテルの中から当ホテルをお選びいただきましたのに、ご滞在中に何か至らない点があったのではないかと案じております。改善のためのフィードバック等がございましたら、是非ともお聞かせいただければ幸いです。上質なオール―シーズンリゾートを目指すためにも、何卒よろしくお願い申し上げます。ルスツリゾートホテル＆コンベンション

8/10 Bien

tomohide

Voyage en famille avec de jeunes enfants
Les points forts : Propreté et personnel et service
お風呂は遠いですが、それ以外は満足です！
Séjour de 1 nuit en mai 2023
Réponse de ルスツリゾートホテル＆コンベンション le 5 mai 2023
tomohide 様このたびはルスツリゾートホテル＆コンベンションにご宿泊いただき誠にありがとうございます。また、ご感想・評価をお寄せいただき重ねて御礼申し上げます。ホテルの構造上、館内ご移動の際にご足労をおかけして申し訳ございません。 次回ご宿泊の際、ご希望の宿泊棟（ノースウイングもしくはサウスウイング）がございましたら、リクエストとして承りまして、可能な限り対応させていただければと思います。※当日の状況により、ご希望のウイングでお部屋をご用意できない場合もございますので、ご了承いただければ幸いです。今後もスタッフ一同さらに精進いたしますので、引き続きルスツリゾートをご愛顧賜りますようお願い申し上げます。またのお越しをスタッフ一同、心よりお待ち申し上げております。ご投稿ありがとうございました。ルスツリゾートホテル＆コンベンション

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mai 2023
Réponse de ルスツリゾートホテル＆コンベンション le 5 mai 2023
このたびはルスツリゾートホテル＆コンベンションにご宿泊いただき誠にありがとうございます。また、高評価を頂戴し重ねて御礼申し上げます。今回のご滞在にご満足いただけましたなら幸いでございます。今後もおもてなしの心を大切にしお客様のご期待に沿うサービスを提供していく所存でございます。またのお越しをスタッフ一同、心よりお待ち申し上げております。ご投稿ありがとうございました。

10/10 Excellent

Jaroon

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Room rates are quite expensive , but everything is impressed
Séjour de 1 nuit en avril 2023
Réponse de Rusutsu Resort Hotel & Convention le 17 avr. 2023
Dear Jaroon,We sincerely appreciate your choosing Rusutsu Resort and sharing your feedback.We are glad to hear you were impressed by every experience during your stay with us.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Sincerely yours,Rusutsu Resort Hotel & Convention

8/10 Bien

Liri, Sherman Oaks

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great Resort. Lovely Onsen bath after skiing.
Séjour de 2 nuits en mars 2023
Réponse de Rusutsu Resort Hotel & Convention le 25 mars 2023
Dear Liri,We sincerely appreciate your choosing Rusutsu Resort and taking your precious time to share your positive feedback.We are happy to hear you enjoyed "Rusutsu Onsen - Kotobuki" after skiing.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Warmest regards,Rusutsu Resort Hotel & Convention

10/10 Excellent

Ching Fang

Séjour de 3 nuits en mars 2023
Réponse de Rusutsu Resort Hotel & Convention le 18 mars 2023
Dear Ching Fang,We sincerely appreciate your positive feedback.Hopefully, you had enjoyed the great winter experience and beautiful nature here, in Rusutsu.We will keep making our best efforts for all guests to stay more enjoyable and look forward to welcoming you again in future.Warmest regards,Rusutsu Resort Hotel & Convention