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Avis sur Islands Hotel

3.5 out of 5
Islands Hotel
Sacred Heart of Jesus Avenue, Pueblo de Panay Lawaan, Roxas City

Avis

6,6
Note des voyageurs de 10 (Excellent), d’après 1 avis sur 17." "
Note des voyageurs de 8 (Bien), d’après 9 avis sur 17." "
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 17." "
Note des voyageurs de 4 (Médiocre), d’après 2 avis sur 17." "
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 17." "

7,6/10

Propreté

7,6/10

Personnel et service

8,0/10

Équipements

6,8/10

Infrastructures et conditions de l’hébergement

Avis

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2019

8/10 Bien

Pedro

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en mai 2019

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2019

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Les points faibles : Personnel et service
room was ok. the food is so so. and the cutomer service is weak. i booked a two night stay (guaranteed payment) and when i arrived i got no room fo they gave my room to someone. their reason was i ddnt arrive the day of my reservation. even if i arrive the morning after, they should have not given my room to someone else without contacting me or verifying with me
Séjour de 2 nuits en avril 2019

4/10 Médiocre

veronica

Les points forts : Propreté et confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Won’t be telling our friends about this place
Lots to say here, room 145 had a terrible smell of methane gas from sewer, and switched to room 153 after a whole night of suffering the awe full smell, room 149 had an aunt problem, waterpark had a no ticket no entry policy which I had a problem with as I’m old already but wanted to check the kids in the waterpark but they wanted to charge me which I ended paying with regret
Séjour de 2 nuits en avril 2019
Réponse de Islands Hotel le 4 mai 2019
Dear Valued Guest, Warm Greetings from Islands Hotel! May we confirm if you are really referring to Islands hotel? since we don't have 145,153 and 149 room numbers and we don't have a waterpark, we have a parking area that is for free. However, if there are any services that you have concern with here at Islands hotel, we thank you for the feedback, since it will be a big help to us on how we can improve our service given. Thank you.

6/10 Satisfaisant

Lynn

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Room is super small. They didnt clean up the room during our stay. Bed moves uncomfortably even when youre sitting only.
Séjour de 2 nuits en avril 2019

6/10 Satisfaisant

Voyageur vérifié

dissappointed,receptionist dont mention earlier that i can check in if i will pay 300 hundred pesos i just heard from the other guest or else i wait untill 2pm my kids are tired already.drop off its not including for their service need to pay per head even the kids i need to pay.the room are dusty exost fan in the toilet is horrible.
Séjour de 3 nuits en décembre 2018

8/10 Bien

Jesse

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
First time in cool awesome Roxas
It was a pleasant experience, the people are very helpful and we are always greeted with smile. The hotel itself is in good condition, well maintained. Will definitely be back here on our next trip.
Séjour de 1 nuit en novembre 2018
Réponse de Islands Hotel le 22 nov. 2018
Thank you for your wonderful review, we truly appreciate your comments and trust in us. We are pleased to hear that our team and service met your needs and expectations. We will strive hard to extend legendary quality service. We look forward to welcoming you back to Islands Hotel in near future. Warm regards, Islands Hotel Team

2/10 Horrible

John, Sydney

Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Very unhappy
The water flow was weak no hot water, no fridge, no where to hang clorhes. No table and the bed was like sleeping on concrete.
Séjour de 3 nuits en août 2018

2/10 Horrible

Joe, USA

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Hotel room not exactly reflects from website photos (atleast the one assigned to me). Very small room and dumpy. No dressers, tables chairs and bathroom was definitely below standard and not as described from website photos. Room is L-shape and probably measured 16x20 ft. Not enough towels and other bathroom amenities. I asked staff for another room but claimed none is available at the time, so decided to check out (despite the room have been paid off for 3 nights) and transfer out to another more comfortable hotel. Atleast provided bus shuttle when I moved. This customer will not recommend this hotel to others and if you are looking at photos of this hotel and described amenities, believe me, it is not exactly as depicted as advertised. I strongly discourage future customers to opt other hotel from the area (such as Urban Manor which is halfway better than this hotel, or the Veronica hotel that is by far the best hotel I stayed in). I will neve this never, never choose this hotel if ever I find my way back in Roxas City. Thank you for taking my comments constructively.
Séjour de 4 nuits en juin 2018

8/10 Bien

raymond

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Good stay
It was a and comfortable stay, though room size a bit small but the facility seems new. Food at their restauran was great as well as their staff! It’s just a bit odd that you have to pay in order for you to use their pool.
Séjour de 2 nuits en juin 2018

6/10 Satisfaisant

Ana Lee

Skuffet
Skuffende opphold
Séjour de 4 nuits en avril 2018

8/10 Bien

Jay, Los Angeles

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Easy check in! Great location near bus terminal!
We arrived late night from the Bus Terminal and just walked. Great location near Robinsons Mall as well. Staff was very accommodating. Food was decent and priced well- very affordable. We had to get up early for an early flight and they prepared a tricycle for us. Value for Money!
Séjour de 1 nuit en mars 2018
Réponse de Rice le 2 avr. 2018
Thank you for your wonderful review, we truly appreciate your comments and trust in us. We are pleased to hear that our team and service met your needs and expectations. We will strive hard to extend legendary quality service. We look forward to welcoming you back to Islands Hotel in near future. Warm regards, Islands Hotel Team

8/10 Bien

Ridy, japan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
near to department store
we experince very affordable hotel, the staff are good, waiters are very accommodating. but the laundry is not quite good, you need some improvement.
Séjour de 3 nuits en janvier 2018
Réponse de RBA le 2 févr. 2018
Thank you for your wonderful review, we truly appreciate your comments and trust in us. We will improve more to make our guest happy and satisfied. We look forward to welcoming you back to Islands Hotel in near future. Warm regards, Islands Hotel Team.

10/10 Excellent

Marlowe Eriberto Jr

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great Hotel, Amazing online rate
The location is quiet and comfortable, though far from the nearest tourist destination. The hotel is generally clean, from the exterior to the pool, halls, and rooms. The elevator had a moldy smell though. The restaurant has adequate options for every kind of traveler, but they did have a special pastry that they can boast of as one of a kind and truly theirs. The room rate was much less than what it is actually worth.
Séjour de 1 nuit en novembre 2017
Happy Holidays from Islands Hotel! Thank you for your feedback, we truly appreciate your comments and trust in us. We are pleased to hear that our team and service met your needs and expectations. We will strive hard to extend legendary quality service. We will take note of your concerns. We look forward to welcoming you back to Islands Hotel in near future. Warm regards, Islands Hotel Team

8/10 Bien

richard

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
book here
Best hotel I've found in the area. Staff is excellent. Food is not bad either. One bedroom suite is well worth the cost. New pool of high quality
Séjour de 1 nuit en novembre 2017
Happy Holidays! Thank you for your wonderful review, we truly appreciate your comments and trust in us. We are pleased to hear that our team and service met your needs and expectations. We will strive hard to extend legendary quality service. We look forward to welcoming you back to Islands Hotel in near future. Warm regards, Islands Hotel Team

8/10 Bien

Hans , Offenbach

Les points forts : Propreté, personnel et service, confort de la chambre
Angenehm und sehr freundlich.
Check in problemlos. Sehr freundliches Personal, das alle Fragen nett beantwortet. Allerdings spreche ich die Landessprache, das erleichtert. Pool klein, aber für einige Runden okay. Komfortabel unser Zimmer. In dieser Stadt werde ich dieses Hotel wohl wieder mal buchen.
Séjour de 2 nuits en septembre 2017
Réponse de ISLANDS HOTEL TEAM le 17 oct. 2017
Thank you for your wonderful comment, we will strive hard to exceed our guest expectation. Looking forward to see you again. God bless!