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Avis sur Baden Lodge Motel

3.5 out of 5
Baden Lodge Motel
301 Fenton Street, Glenholme, Rotorua

Avis

6,4
Note des voyageurs de 10 (Excellent), d’après 15 avis sur 94." "
Note des voyageurs de 8 (Bien), d’après 21 avis sur 94." "
Note des voyageurs de 6 (Satisfaisant), d’après 28 avis sur 94." "
Note des voyageurs de 4 (Médiocre), d’après 20 avis sur 94." "
Note des voyageurs de 2 (Horrible), d’après 10 avis sur 94." "

5,8/10

Propreté

6,8/10

Personnel et service

6,2/10

Équipements

5,6/10

Infrastructures et conditions de l’hébergement

4,8/10

Écoresponsabilité

Avis

10/10 Excellent

2 adultes 2 enfants, n-caledonie

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
très bien
très bien placé , propre et bien équipé

10/10 Excellent

paul

Sweet
Séjour de 1 nuit en avril 2024

4/10 Médiocre

Annie

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Facility Very tired. Very noisy after 10 from owner's place. Yelling talking loud and woke everyone up. Think it was around 2am. Grrrrrrr
Séjour de 2 nuits en février 2024

8/10 Bien

kevin

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
nice and easy thax you
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Carl

Voyage en famille
Comfortable and quiet
Séjour de 1 nuit en janvier 2024

6/10 Satisfaisant

Andrew

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Could do better
Adequate but not great. The property is very tired. I believe that it has just changed ownership so the new owners are trying to get up to speed. The switches were very confusing and could do with some labels. Didn't realise we had the fridge switches off for a while.
Séjour de 3 nuits en novembre 2022

2/10 Horrible

Stephen

Séjour de 3 nuits en avril 2022

2/10 Horrible

Christine

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Was dirty Stan’s on the blankets on the fold out couch the parking was not good the grounds at the back by the parking could do with a clean up and lawns mowed
Séjour de 1 nuit en août 2022

4/10 Médiocre

Stephen

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Poor. Cold. Dirty.
No housekeeping during my 5 day stay. Nothing. Had to put rubbish bin on doorstep. No vacuuming. No sheets. No heater. Spa! Wouldn't use it if you paid me. No bedside light.
Busted side table
Both broken
Horrible spa
Horrible spa
Séjour de 2 nuits en avril 2022

2/10 Horrible

Voyageur vérifié

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juin 2021
Réponse de samarth le 7 juil. 2021
Dear Guest, Thank you for choosing Baden Lodge Motel. Please accept my sincere apologies for all the challenges that you had to face during your stay with us. Your valuable comments have been taken down and surely will be delivered to all the departmental heads for further improvements. We hope that you will again give us a chance to change your opinion about our motel. We appreciate your time for posting a valuable feedback about our motel. With Regards Baden Lodge Motel

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice spa, good layout / 2 storey room
Séjour de 2 nuits en juin 2021
Réponse de samarth le 7 juil. 2021
Dear Guest, Thank you for choosing Baden Lodge Motel. We are glad to know that your stay with us was enjoyable. We believe in providing best in class services and we are happy that we exceeded your expectations. We appreciate your time for posting a valuable feedback about our motel. We will wait to welcome you in your future visits. With Regards, Baden Lodge Motel

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I highly recommend this place to stay at. Service was great and we have had no issues during our stay
Séjour de 3 nuits en juin 2021
Réponse de Samarth Arora le 13 juin 2021
Dear Guest, Thank you for choosing Baden Lodge Motel. We are glad to know that your stay with us was enjoyable. We believe in providing best in class services and we are happy that we exceeded your expectations. We appreciate your time for posting a valuable feedback about our motel. We will wait to welcome you in your future visits. With Regards, Baden Lodge Motel

4/10 Médiocre

Voyageur vérifié

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Could do with updating. Heating wasn't working, spa was unusable and tap ware rusting. Bedding was sufficient.
Séjour de 1 nuit en juillet 2020
Réponse de samarth le 30 juil. 2020
Dear Guest, Thank you for choosing Baden Lodge Motel. Please accept my sincere apologies for all the challenges that you had to face during your stay with us. Your valuable comments have been taken down and surely will be delivered to all the departmental heads for further improvements. We hope that you will again give us a chance to change your opinion about our motel. We appreciate your time for posting a valuable feedback about our motel. With Regards samarth

8/10 Bien

WhakataneCuz, Whakatane

Voyage en couple
Les points forts : Propreté et équipements
+ Really great price for what you get + Lots of space + Good Location + Staff were polite and friendly - Pretty Rundown - Spa was reallly dirty and the roof had holes in it - Broken Facilities (Lights, Soap dispenser ) - Whole area needs a tidy up. ( Old bikes and mattresses were strewn about ) - 1 Washer and Dryer for all the rooms
Séjour de 1 nuit en mars 2020
Réponse de samarth le 12 avr. 2020
Dear Guest, Thank you for choosing Baden Lodge Motel. We are glad to know that your stay with us was enjoyable. We believe in providing best in class services and we are happy that we exceeded your expectations. We appreciate your time for posting a valuable feedback about our motel. We will wait to welcome you in your future visits. With Regards, samarth Arora Manager Baden Lodge Motel

4/10 Médiocre

SLW

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
This place has really run down, needs a good sorting out. Spa was nice but unit way over priced for the state of it. So many repairs needed. Masking tape holding light fixtures together, no bedside lamps, no tv upstairs although you can see where it used to be. Generally grubby and dilapidated.
Séjour de 1 nuit en février 2020
Réponse de samarth le 10 mars 2020
Dear Guest, Thank you for choosing Baden Lodge Motel. Please accept my sincere apologies for all the challenges that you had to face during your stay with us. Your valuable comments have been taken down and surely will be delivered to all the departmental heads for further improvements. We hope that you will again give us a chance to change your opinion about our motel. We appreciate your time for posting a valuable feedback about our motel. With Regards Samarth Arora Manager Baden Lodge Motel

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 4 nuits en janvier 2020
Réponse de samarth le 9 févr. 2020
Dear Guest, Thank you for choosing Baden Lodge Motel. Please accept my sincere apologies for all the challenges that you had to face during your stay with us. Your valuable comments have been taken down and surely will be delivered to all the departmental heads for further improvements. We hope that you will again give us a chance to change your opinion about our motel. We appreciate your time for posting a valuable feedback about our motel. With Regards Baden Lodge Motel

6/10 Satisfaisant

KMB, Hamilton

Voyage en famille avec de jeunes enfants
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Loved that there was a spa with instant hot water and the staff were ultra helpful, accomodating, professional & approachable. Asequate amount of beds. One queen bed upstairs and another down stairs plus a sofa bed. The bathroom was lovely with a big shower and good floor space. Downfall was cleanliness with the sofa bed; there were food pieces, hair, wood chips & other little things in the folded split part of the sofa when you put it down into a bed. The curtains were really dusty and the bed cover had an odour on it. The boxing around the spa pool was fragile and falling apart with staple bits and little nails sticking out (not great in general but terrible with an active toddler) and the wood part to box off the pipes and inifinity gas heater was fragile and falling to bits as well. Also there needs to be a mat between the bathroom and backdoor so when entering after using the spa, it won’t be so slippery. The room was very small but there was a lot crammed into it. You couldn’t open the drawers to access utensils without having to pull the chair out and having to move the table over. The tv is set down far to low so the view was obscured by the bed next to it and it was a very tight fit down stairs with so much furniture in such a tiny space. Walls are chipped and cracked with markings on them & the art piece in there was broken but hanging off a small hook above the bed so we took it down to be safe. Enjoyed my stay overall based on staff will be back 😁
Séjour de 1 nuit en janvier 2020
Réponse de Samarth le 22 janv. 2020
Dear Guest, Thank you for choosing Baden Lodge Motel. Please accept my sincere apologies for all the challenges that you had to face during your stay with us. Your valuable comments have been taken down and surely will be delivered to all the departmental heads for further improvements. We hope that you will again give us a chance to change your opinion about our motel. We appreciate your time for posting a valuable feedback about our motel. With Regards Samarth Arora Manager Baden Lodge Motel

6/10 Satisfaisant

Angela

Voyage en famille
weekend away
It was alright, needs a bit of work doing
Séjour de 2 nuits en novembre 2019
Réponse de samarth le 26 nov. 2019
Dear Valuable guest, Greetings from Baden Lodge Motel thanks for feedback.i am very sorry that you got some little problem with parking.we will try our best to improve this, so that we will not get this complaint again. Please feel free for any further assistance. kind regards Samarth Arora General Manager

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Small but spacious if it makes sense, very warm and the spa was amazing and I can't fault the staff and their services great👍💯💯💯
Séjour de 2 nuits en août 2019
Réponse de Ash le 4 sept. 2019
Dear Guest, Thank you for choosing Baden Lodge Motel. We are glad to know that your stay with us was enjoyable. We believe in providing best in class services and we are happy that we exceeded your expectations. We appreciate your time for posting a valuable feedback about our motel. We will wait to welcome you in your future visits. With Regards, Baden Lodge Motel

8/10 Bien

Voyageur vérifié

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
It was a good location and close to everything. Parking is not the best but still useable.
Séjour de 1 nuit en juillet 2019
Réponse de Ash le 10 août 2019
Dear Guest, Thank you for choosing Baden Lodge Motel. It is good to know that you liked our rooms and the central location of our motel. We have also noted down your concern regarding parking and we will definitely try to find out solution on your next visit. We appreciate your time for posting a valuable feedback about our motel. With Regards, Baden Lodge Motel

4/10 Médiocre

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Owner very rude spa didnt work poor parking room was very rough
Séjour de 2 nuits en janvier 2019

6/10 Satisfaisant

Taz, New Zealand

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Ok but could be better!
Upon arrive into the room, the tiles in the bathroom and leading to the spa area were sticky (like they had been cleaned with dirty water?) It looked like that toilet hadn't been scrubbed as it had a scrum ring where the water level is. The bed suited me as i like them firm. The kids loved the cupboard under the stairs (an it kept them entertained) and loved sleep upstairs by themselves. Spa was great having it privately for the room and just our use. Parking is crammed. They offer WIFI but it didn't work for me, the room was to far away from the router, they need to invest in a WIFI booster and also the password provided didn't work. Not an overall bad experience.
Séjour de 2 nuits en septembre 2018

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Best in vegas
For the price you pay this is hands down the best your going to get in Rotorua!!!
Séjour de 1 nuit en août 2018

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great facilities and privacy. Best motel for a family.
Séjour de 1 nuit en juin 2018

2/10 Horrible

JAMES, New Zealand

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
very disappointing
Spa pool in back of unit drained water whilst we were in it, turned jets on and they wouldnt turn off. car parking was very cramped and tight. Beds had no legs and the electric blankets didnt work. taps in bathroom rusty and dirty, light in bathroom flickered and buzzed and heating rail didnt work. was not impressed at all, was not worth paying full price and would never stay again.
Séjour de 1 nuit en juin 2018

6/10 Satisfaisant

wendy, New Zealand

Great location
Situated on Fenton Street with easy access. Building are very shabby and tired. A freshen up would make it much more appealing on arrival. No road noise was heard.
Séjour de 1 nuit en avril 2018
Réponse de Rahul le 23 mai 2018
Dear Guest, Thank you for choosing Baden Lodge Motel. We have noted down your concerns that you had while staying with us and we will definitely try to fix them until your next visit. We appreciate your time for posting a valuable feedback about our motel. With Regards, Rahul, Manager, Baden Lodge Motel

6/10 Satisfaisant

lance, HB

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was a bed for the night at least...
Spa bath didn’t operate, bedding not clean (stains), toilet flusher button broken causing continuous running water ultimately affecting sleep, over all it was a bed for the night I guess
Séjour de 2 nuits en février 2018

4/10 Médiocre

Amanda

Les points faibles : Personnel et service et confort de la chambre
No Single Beds, not suitable for families
Stayed as a family of 5 (3 kids). Had no idea until I arrived that there were only queen beds which wasn't great. No singles for kids. Was made to pay as soon as I arrived, not on check out which I felt was rude. New carpet but general cleanliness was pretty average. Felt quite dingy. Wouldn't stay again. Disappointed.
Séjour de 1 nuit en janvier 2018

4/10 Médiocre

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
Mindre bra ställe
Luktade illa i rummet. Slitet rum
Séjour de 3 nuits en janvier 2018

4/10 Médiocre

Darren

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Not good
Old rundown place, families living there full time. No WiFi reception in room.
Séjour de 2 nuits en janvier 2018

4/10 Médiocre

Cherie, Hamilton NZ

Les points forts : Personnel et service et confort de la chambre
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Nothing like the pics
Very old & dirty. Had to clean the whole room before been able to feel ok about staying. Only 1 sky channel. On the plus side, bed was comfy & got fresh towels every day in room. Shower was ok & was ample hot water. Hot tub was ok also. Staff were great.
Séjour de 3 nuits en novembre 2017
Réponse de Manager le 26 nov. 2017
Dear Guest, Thank you for choosing Baden Lodge Motel. Please accept my sincere apologies for all the challenges that you had to face during your stay with us. Your valuable comments have been taken down and surely will be considered for further improvements. We hope that you will again give us a chance to change your opinion about our hotel. We appreciate your time for posting a valuable feedback about our motel. With Regards Baden Lodge Motel

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Wouldn't stay there again. Rooms were old had to park on the street
Séjour de 2 nuits en octobre 2017
Réponse de Manager le 15 nov. 2017
Dear Guest, Thank you for choosing Baden Lodge Motel. Please accept my sincere apologies for all the challenges that you had to face during your stay with us. Your valuable comments have been taken down and surely will be considered for further improvements. We hope that you will again give us a chance to change your opinion about our hotel. We appreciate your time for posting a valuable feedback about our motel. With Regards Baden Lodge Motel

6/10 Satisfaisant

Maria, Auckland

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Perfect location for the purpose of my stay
Fairly new carpet and clean bedding. No fan in room as mentioned online and no air con. Bathroom rather tired and not very clean, shower mixer not securely fixed to the wall. Vanity cabinet swelling from water and tap not very clean. Nice small spa in private setting out back which utilises thermally heated water out of a tap. This property was adequate for my brief stay, it was very close to where I needed to be and I had a good night's sleep. Would recommend only to certain people due to its tiredness.
Séjour de 1 nuit en octobre 2017
Réponse de Manager le 14 nov. 2017
Dear Guest, Thank you for choosing Baden Lodge Motel. It is good to know that you liked your stay at the Motel. We have also noted down your concerns that you had while staying with us and we will definitely try to fix them until your next visit. We appreciate your time for posting a valuable feedback about our hotel. With Regards, Baden Lodge Motel

6/10 Satisfaisant

Jessya, Auckland

Les points forts : Personnel et service
Les points faibles : Propreté et confort de la chambre
Nice staff, but Horrible cleaning situation
Staff is very nice, location is good. But cleaning condition was so terrible. Towels and bed sheet were so dirty. Bathroom was dusty.
Séjour de 1 nuit en octobre 2017
Réponse de Manager le 13 nov. 2017
Dear Guest, Thank you for choosing Baden Lodge Motel. Please accept my sincere apologies for all the challenges that you had to face during your stay with us. Your valuable comments have been taken down and surely will be considered for further improvements. We hope that you will again give us a chance to change your opinion about our hotel. We appreciate your time for posting a valuable feedback about our motel. With Regards Baden Lodge Motel

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Infrastructures et conditions de l’hébergement
First Impressions
We booked to stay here the 10/9/17 but on arrival our first impressions were not good. Where we parked our car it looked like a dumping area for rubbish old furniture etc, there were people smoking in the court yard talking with bad language while there kids were running all round the place screaming. The whole place looked a little run down even though the room was tidy but a little cramped. We decided not to stay & pay the cancellation fee, in our eyes this was not a 4star motel as advertised.
Séjour de 1 nuit en septembre 2017

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en juillet 2017

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 2 nuits en juin 2017

6/10 Satisfaisant

Julie, Auckland

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Ok for a bed for a night
Was alright, for a bed when having a fun day out. Not a place to spend a lazy day.

6/10 Satisfaisant

R, Auckland

Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Definitely not a 4 star as they advertise
When you pay peanuts you can't expect diamonds. It was ok but wouldn't choose the hotel again. We had no other choice hence stayed. Is in need of a major revamp. And cleaners could do a better job. Bonus was the wifi ... was excellent.

2/10 Horrible

Joanna, Queenstown, NZ

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Only benefit to this lodge is it is close to town.
The staff were terribly disorganised. Had no idea what was going on. The reception area was filthy and full of the staff cooking their dinner. Parking was limited and loud cars drove up and down outside our room all night. The room stunk and was musty. Bed, couch and everything was tattered and worn. It was like the conditions of a run down hostel. I would not advertise this on your website.

6/10 Satisfaisant

Voyageur vérifié

Les points faibles : Personnel et service
Found it hard to communicate with receptionist as he does not speak very good English, apart from language barrier my stay was pleasant.

6/10 Satisfaisant

Ange

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Average rooms. Tidy but not that clean. very narrow drive with awkward parking. Had good room upstairs and staff were friendly but place need a major revamp I guess that's why it's fairly cheap to stay there. Smoking in courtyard outside so the smell goes through unit.

4/10 Médiocre

Brian, NZ

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Was a nice motel 20 years ago
Being on my own and with a last minute decision to go to Rotorua for family reasons I used your website to get a reasonably priced motel. Price was good but oh dear it did not live up to the images portrayed on your site. Was pleased to move on.

6/10 Satisfaisant

Cristina

Les points forts : Confort de la chambre
Les points faibles : Personnel et service
Hotel com boa localização
O hotel é bem localizado, de fácil acesso e permite ir andando até o centro da cidade. Porém é antigo, a limpeza deixou a desejar e não há recepção durante o dia todo, apenas em alguns horários.

8/10 Bien

Kin ming

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre

4/10 Médiocre

Caz, New Zealand

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Good size units for good price
The unit was a nice size, the bed was very comfortable and the location was nice and quiet. There was an extra bedroom upstairs as well, so in total 2 big beds and a sofa bed. The shower and bathroom in general were quite grotty, with lots of dust and mould - not what I expected for a place with 4 stars on the sign out front. No floor towel or wash cloths were provided, but the hand and bath towels were nice and thick.

4/10 Médiocre

Penny

Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Very tired
All very tired and grotty. Tap on spa pool held together with sellotape and jets broken. Gas heated water in a thermal resort! Comfy bed the only positive

6/10 Satisfaisant

Voyageur vérifié

Unfortunately many of ht light switches didn't work, the spa was littered with dirt and petals. Not very attractive when all you want to do is relax. The room was fine. Nothing fancy but served its purpose. Other than receiving the key from the reception, I dealt with the staff via text. Not terribly personable but friendly none the less.

10/10 Excellent

samuel, dydney

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel close to everywhere
Great host very clean 2 level 2 bedrooms privet outdoor spa love it

2/10 Horrible

Voyageur vérifié

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Disgusting
Filthy place to stay, cleaners really don't do a good job what so ever. Rubbish left in a cupboard from the people before us, stains on the bedding. Mould and grime in the bathroom. Dust and cobwebs everywhere. Staff don't communicate, on check out, nobody asked us how our stay was so I never got a chance to say how disappointed we were. Very gross