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Avis sur Royal Hotel Ross On Wye by Greene King Inns

3 out of 5
Royal Hotel Ross On Wye by Greene King Inns
Palace Pound, Ross-on-Wye, England

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 289 avis sur 545." "
Note des voyageurs de 8 (Bien), d’après 203 avis sur 545." "
Note des voyageurs de 6 (Satisfaisant), d’après 37 avis sur 545." "
Note des voyageurs de 4 (Médiocre), d’après 12 avis sur 545." "
Note des voyageurs de 2 (Horrible), d’après 4 avis sur 545." "

9,0/10

Propreté

9,2/10

Personnel et service

8,4/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,2/10

Écoresponsabilité

Avis

8/10 Bien

Jonathan

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Batiment historique
La chambre était grande et confortable avec une vue sur le paysage et la couché du soleil. Nous avons aussi apprécié la gentillesse du personnel. Le restaurant n'est pas cher, heureusement..
Séjour de 3 nuits en juillet 2022

10/10 Excellent

Jeffrey

Voyage d’affaires
Wonderful old but awesome place to stay!
Séjour de 3 nuits en mai 2024

8/10 Bien

Mrs Glynis

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very friendly staff. In a lovely location to look over the River Wye.
Séjour de 2 nuits en mai 2024

8/10 Bien

Rodney

Séjour de 1 nuit en octobre 2023

8/10 Bien

Daniel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024

8/10 Bien

Sally

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Reasonably priced. Room spacious and comfortable. Good bar and food options. Staff friendly.
Séjour de 3 nuits en avril 2024

10/10 Excellent

Aaron

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was a lovely size, appropriately furnished, and very pleasant to be and stay in. All staff I encountered were lovely and very helpful. And the food was fantastic.
Séjour de 1 nuit en avril 2024

8/10 Bien

COLIN WILLIAM

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good views, convenient to the town.
Séjour de 2 nuits en avril 2024

8/10 Bien

Andrew

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I have been here 3 time's now and i enjoy the feel good factor , it's a welcoming place with lovely people and the food has always been good. The rooms are very clean and I loved my single room because of the large bed and the pillows are just right. Great views from rear garden and it's close to town .
Séjour de 1 nuit en mars 2024

8/10 Bien

Voyageur vérifié

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
It is a lovely hotel in a good spot for the town centre. The only slight issue is the windows are very thin, noise was minimal but there was some early morning road noise.
Séjour de 2 nuits en février 2024

10/10 Excellent

Stephen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Friendly and helpful staff, lovely location.
Friendly and helpful staff across the board. Comfortable beds and lovely views from the room if you're in the west-facing side. Ideal location for exploring the town and five minutes walk down to the riverside path.
Séjour de 1 nuit en février 2024

10/10 Excellent

Peter

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel for relaxing. Staff & service are absolutely first rate - all so friendly and helpful. Food is excellent and reasonably priced. Highly recommended.
Séjour de 2 nuits en février 2024

10/10 Excellent

Joyce

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
We only stayed one night but thoroughly enjoyed staying in an old hotel with character but one that is obviously well cared for. The staff were all really friendly and helpful and breakfast was fantastic. Don't be fooled by the fact that this is badged as a brewery hotel - it doesn't feel like a chain and all customers are treated on a personal level. We'll be back.
Séjour de 1 nuit en février 2024

8/10 Bien

Peter

Les points forts : Propreté et personnel et service
Cut the rap....
An old coaching inn above the river in Ross on Wye. Pleasant room, friendly staff. good breakfasts. Creaky floors are only to be expected in a building of its age and yes, they were! The only criticism that I have is WHY do they feel it appropriate to play rap "music" through the dining rooom at breakfast time?? - that was truly awful.
Séjour de 3 nuits en janvier 2024

6/10 Satisfaisant

Stephen

Voyage d’affaires
Les points forts : Personnel et service
Nothing special, but would stay again. Its ok.
Séjour de 1 nuit en février 2024

8/10 Bien

steven

Voyage d’affaires
Les points forts : Propreté, personnel et service, confort de la chambre
Good hotel
It was a decent enough room for the price. The breakfast was good and the staff were excellent.
Séjour de 3 nuits en décembre 2023

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
The staff made it a very pleasant stay
The staff were nice and extremely helpful, Food was a little let down as I have got better within the Greene King hotel group, However was more than acceptable. My only criticism was the hotel was a tried in places mostly the carpet in the room and the tiles in the bathroom. Would be happy to stay again.
Séjour de 1 nuit en novembre 2023

8/10 Bien

Trevor

Voyage en couple
Les points forts : Infrastructures et conditions de l’hébergement
A nice stay car park very crowded and tight Service in restaurant was good but the restaurant was cold with the outside door repeatedly left open
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Chris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Tony

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Character and nice food
Lovely building Lovely staff Best hotel breakfast I have had in years ( and I have plenty ) I would stay here again for sure
Séjour de 1 nuit en novembre 2023

10/10 Excellent

IAIN

Les points forts : Propreté, personnel et service, confort de la chambre
fRIENDLY STAFF
Good hotel Friendly staff Fantastic view good value food
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Caroline

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Fabulous
Absolutely fabulous, the team were there were brilliant, they seemed happy and nothing was too much trouble. The family room was spacious me comfortable and the hotel has stunning views and in a great location. I cannot rate highly enough, we will definitely be back!
Séjour de 1 nuit en novembre 2023

10/10 Excellent

Voyageur vérifié

Voyage d’affaires
Les points forts : Personnel et service et confort de la chambre
Séjour de 2 nuits en octobre 2023

8/10 Bien

Peter

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en octobre 2023

8/10 Bien

SA

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great service and location
Séjour de 1 nuit en octobre 2023

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Very warm welcome and most comfortable bed ever. Lovely food.
Séjour de 1 nuit en septembre 2023

10/10 Excellent

James

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The property was very clean and the staff very attentively and helpful.
Séjour de 1 nuit en juin 2023

10/10 Excellent

Lorraine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Lovely hotel
Lovely hotel with friendly staff. Great views from the hotel over the River Wye. It is within walking distance of the town and the river.
Séjour de 6 nuits en juin 2023

8/10 Bien

Jerry, wellingborough

Voyage en couple
Les points forts : Propreté et personnel et service
Great location, parking awkward and limited, property rather tired in places, needs a a refurb. Breakfast (full English especially) was poor value for money. Beer prices were eye wateringly expensive! Fantastic view from the terrace.
Séjour de 2 nuits en juin 2023

10/10 Excellent

Derek

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
My wife and enjoyed our stay at this wonderful hotel, staff are really friendly helpful and polite, and the food was excellent, car park is not that spacious. You can only say you’ve stayed at the Royal once you’ve meet Carol.
Séjour de 4 nuits en mai 2023

4/10 Médiocre

Bethany

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Tired property
Séjour de 1 nuit en mai 2023

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff did a great job for our daughter’s wedding
Séjour de 2 nuits en avril 2023

8/10 Bien

Janet

Les points forts : Propreté et personnel et service
Very good but the bathrooms are very tired
Séjour de 1 nuit en avril 2023

10/10 Excellent

Suzanne

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Visiting Ross
Fabulous hotel at the top of the town ,great location and a lovely view from our room a basic double with plentry of space and a good sized bathroom. On the down side the bed matress was too soft and the mugs were very tiny
Séjour de 2 nuits en mars 2023

10/10 Excellent

kevin

Séjour de 1 nuit en mars 2023

8/10 Bien

SHARON

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en mars 2023

6/10 Satisfaisant

Gary

Séjour de 1 nuit en mars 2023

4/10 Médiocre

James

Les points forts : Propreté et personnel et service
Les points faibles : Confort de la chambre
Not good. Breakfast not included in booking. On 3rd floor in annex very very difficult to climb stairs had to cut short break by one night. Impossible to get evening meal due to tables reserved for hours. Told restaurent closed due to heating problems. All in all terrible experience . I am 78 and my wife 84.
Séjour de 3 nuits en février 2023

10/10 Excellent

David

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Central to the town, convenient location.
Séjour de 2 nuits en février 2023

8/10 Bien

Philip

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
A popular local hostelry
Lovely location for this old coaching inn bult around a courtyard which is the car park, However despite a large number of marked spaces, parking was often difficult. The hotel has had a number of extensions which makes the warren of rooms accessed by numerous stair cases. There is no lift which can make access at the top arduous. Cold water flow on the top floor was slow but just about adequate. Cloud wifi was available but we got better coverage using hot spot from our mobiles. Food was good and service too. Breakfast was excellent.
Séjour de 4 nuits en février 2023

6/10 Satisfaisant

Voyageur vérifié

Great location but improvements required
Largely our stay was what we expected - a standard hotel in a good location. Check in was straight forward and friendly enough. Our room was large but needed updating. The paintwork was cracking and wallpapered ceilings were starting to peel. We were on the top floor and the water pressure was poor. In addition, the shower hose had split and so the shower was a trickle. As we were only staying 1 night and only discovered the issue having settled into our room we took the decision to take baths instead. We mentioned the shower issue on departure and the response was a passing apology and that the room would be taken out of action until the issue was resolved. The beds were not particularly comfortable and while clean there was a rip in the bedlinen. The duvet was a non-breathable material meaning it quickly became hot. I usually sleep well but unfortunately spent the night tossing and turning. The breakfast was excellent, although once seated, we waited over 20 minutes for a waitress to take our hot food order. There were barely any other tables seated so I think we had been forgotten. The hotels location is excellent, within walking distance of the town and river. I would stay at the hotel again if I needed to be in the centre of the town but for better comfort and value I would chose a Premier Inn.
Séjour de 1 nuit en février 2023

10/10 Excellent

David

Séjour de 1 nuit en février 2023

8/10 Bien

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2023

10/10 Excellent

Paul

Séjour de 1 nuit en janvier 2023

8/10 Bien

charles

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en janvier 2023

10/10 Excellent

Pamela

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Post Christmas break
We went with 6 of us in total, rooms were beautiful with views over the country side and the river. We had a room over the bar and must admit there was no noise which was amazing. We had food in the hotel bar for the 2 nights, plenty of it, food was very good staff couldn't do enough for you. One thing you need to book for bar food as it is very busy.
Séjour de 1 nuit en janvier 2023

8/10 Bien

STUART

Séjour de 1 nuit en janvier 2023

8/10 Bien

Ian

Séjour de 1 nuit en janvier 2023

10/10 Excellent

Lorraine

8/10 Bien

Paula

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great place to sleep but don't eat there
The staff were amazing and very friendly. The room as spacious and comfortable. Bathroom a little small but adequate. Location great and handy for the town. Eat somewhere else though , the food is poor to mediocre. Breakfast fruit and yoghurt was great but nothing cooked was of good quality. Avocado on toast tasted like mushy peas. Nachos were disgusting and risotto was a mushy rice dish.
Séjour de 4 nuits en décembre 2022