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Avis sur Ramada by Wyndham Rome / Verona

3 out of 5
Ramada by Wyndham Rome / Verona
200 S James St, Rome, NY

Avis

6,0
Note des voyageurs de 10 (Excellent), d’après 93 avis sur 705." "
Note des voyageurs de 8 (Bien), d’après 184 avis sur 705." "
Note des voyageurs de 6 (Satisfaisant), d’après 176 avis sur 705." "
Note des voyageurs de 4 (Médiocre), d’après 114 avis sur 705." "
Note des voyageurs de 2 (Horrible), d’après 138 avis sur 705." "

6,4/10

Propreté

6,8/10

Personnel et service

5,2/10

Équipements

5,8/10

Infrastructures et conditions de l’hébergement

5,4/10

Écoresponsabilité

Avis

4/10 Médiocre

Caroline

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Need some love and very noisy
Séjour de 2 nuits en novembre 2023

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre

6/10 Satisfaisant

Barbara, Sandusky

Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
While the staff was courteous and the bed was comfy, the bathroom smelled of urine
Séjour de 1 nuit en mai 2024

10/10 Excellent

Bobbie

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Convenient and close to my jobsite.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Kelly

Voyage en couple
Les points faibles : Infrastructures et conditions de l’hébergement
Terrible from check in experience to the cleanliness of the rooms. The rooms are humid and there is an overall feeling of dampness. You can actually smell the dampness The bedding was dirty with what could only be described as dried vomit. The shower doesn’t drain. There is just a rundown, lack of proper care and maintenance feel to this place.
Séjour de 2 nuits en mai 2024
Réponse de Mike Islam GM le 21 mai 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your room was not cleaned to Ramada Inn standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Satisfaisant

Tyler

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Mike Islam GM le 2 mai 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not exceed your expectations. Here at Ramada, we continuously strive to meet your needs and expectations. We do hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Clarian, Rochester

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Mike Islam GM le 1 mai 2024
Thank you for taking the time to leave a review. We are pleased to hear that you had a great experience at our hotel. We enjoyed having you stay with us and hope to see you again soon!

2/10 Horrible

Wendy

Voyage en couple
Les points faibles : Équipements
This is an old hotel. It smells clean but my socks were quite dirty from the floors in our room. Not worth the money. Staff was okay.
Séjour de 1 nuit en avril 2024
Réponse de Mike Islam GM le 15 avr. 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room was not cleaned to Ramada Inn standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Horrible

john

Voyage en groupe
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Dirty rooms, had a change rooms in the middle of the night due to a water leak. At 8 am our neighbor, who apparently lived at the hotel, started blaring music which could be heard clear as day due to the super thin walls. Front desk knew nothing about the area and recommended a restaurant to us that was out of business. Literally boarded up. He said it was “the most popular restaurant in town”
Séjour de 1 nuit en avril 2024
Réponse de Mike Islam GM le 15 avr. 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that due to a plumbing issue we had to move you during your visit and that your neighbor was inordinately loud. We do apologize for any inconvenience you experienced. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

2/10 Horrible

Jacqueline

Voyage en famille avec de jeunes enfants
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Absolutely ateotious discusting dried bloon in my room molded tiles in bathroom stunk to high heavens floor sticky
Séjour de 2 nuits en avril 2024
Réponse de Mike Islam GM le 15 avr. 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room was not cleaned to Ramada Inn standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Satisfaisant

carl

Les points forts : Personnel et service
Séjour de 1 nuit en avril 2024
Réponse de Mike Islam GM le 15 avr. 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here at Ramada, we continuously strive to meet your needs and expectations. We do hope that you will give us the opportunity to better serve you in the future.

4/10 Médiocre

Steve

Voyage en famille
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We were given the key to a room already occupied. The room smelled. The microwave didn't work properly. The shower temperature went ice cold without warning. And the drain regurgitated brown water.
Séjour de 1 nuit en avril 2024
Réponse de Mike Islam GM le 15 avr. 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Médiocre

Lorrayne

Voyage en famille, Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Sooooo old and in absolutely TERRIBLE CONDITION 😳😩 Looked nothing like it was portrayed on the website ‼️
Séjour de 1 nuit en avril 2024
Réponse de Mike Islam GM le 9 avr. 2024
Thank you for taking the time to leave feedback regarding your stay with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I am saddened to hear that your room was not cleaned to Ramada Inn standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Médiocre

Marissa

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Not a family friendly hotel. Our room was very dirty and the comforter had many stains on it. Will never stay here again.
Séjour de 2 nuits en avril 2024
Réponse de Mike Islam GM le 9 avr. 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that your room was not cleaned to Ramada Inn standards. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bien

Juan

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en mars 2024
Réponse de Mike Islam GM le 26 mars 2024
Thank you for taking the time to leave a review. We are happy to hear that you had a pleasant experience with us and hope that you come and visit us again!

2/10 Horrible

connie

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
I did not stay at this property after I was approached by two different people from the streets, asking me for money while I was unloading my car. One of the individuals then walked into the the hotel in the rear of the building, after I gave a No for an answer. Did not feel safe here.
Séjour de 1 nuit en mars 2024
Réponse de Mike Islam GM le 18 mars 2024
Thank you for taking the time to tell us about your experience at Ramada by Wyndham Rome/Verona. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had a bad experience with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bien

Francis

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Ramada Rome
Séjour de 1 nuit en février 2024

2/10 Horrible

valerie

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Terrible looking. Run down. Think people live there. Never walked into room. Got scared after check in and even though I literally went to my car and went back into lobby and said it was too unsafe and dirty the man would not refund any part of the money paid. I NEVER even walked in room and had key 10 mins and he would not help me out!! Absolutely terrible!
Séjour de 1 nuit en février 2024

4/10 Médiocre

Meredith

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Dirty. Stains on comforter. Dirty floors. Garbage under the bed. Mold in shower.
Séjour de 1 nuit en février 2024

2/10 Horrible

andrew

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en février 2024

2/10 Horrible

Jeremy

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Next to busy road. Noisy all night. People screaming and picking from dumpster outside. No coffee. No breakfast. Expensive for the lack of amenities
Séjour de 1 nuit en janvier 2024

2/10 Horrible

Amanda

Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
When I went to have a shower, the shampoo bottles were half full which means the maid didn’t replenish them. Also there was no Kleenex in the bathroom. The maid also didn’t clean our room when we left, we came back to our garbage still full and no clean sheets/towels. There was very little staff and they were hard to find so it was difficult to speak to someone to resolve these issues.
Séjour de 2 nuits en janvier 2024
Réponse de AD le 21 janv. 2024
Thank you for taking the time to share your experience with us. We appreciate your feedback and taking the necessary precautions. We hope to have the pleasure of welcoming you back soon.If you have any further feedback or suggestions, please do not hesitate to reach out to us. We are always looking for ways to improve our guests’ experience.Best regards, Ramada INN.

2/10 Horrible

KM

Voyage d’affaires
Les points forts : Équipements
Les points faibles : Personnel et service
Was not happy with the front desk. I have been staying here for weeks during the week due to my job. I was booking my stays thru Expedia. This time the Expedia site was down. So when I called the front desk they gave me a rate which wasn't as good as Expedia's. However, when I arrived to check in the rate was incredibly higher yet. When I asked to speak with a manager I was told that there wasn't anyone on duty that could help me at that time. I would not come back and stay here however I needed too due to my job. Hopefully this stay is better then the last.
Séjour de 2 nuits en novembre 2023

10/10 Excellent

Deborah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023

2/10 Horrible

John

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property was very dirty. Rooms had mold in the bathroom. Sheets on the bed were dirty with whatlooked like blood stains and the chair was dirty and fabric coming off.

4/10 Médiocre

Lauren

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Paragbhai

Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Sherri

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very unsafe property. I was afraid to get out of my car. There were rodent traps all around the building, and some people going through a dumpster. No communication from front desk or management even though I left multiple messages. I left and went to a different hotel.
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Lucia

Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I had a hard time going around, many corridors and doors. Was expecting a different kind a building like other Ramada hotels, cleaning needs improvement
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

John

Séjour de 1 nuit en novembre 2023

2/10 Horrible

Jeremy

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Biohazard - SEE PHOTOS
Biohazard. It looked like some spluged on he bedside light. I was scared to call the front desk because the phone looked like it hadn't been wiped off since Obama was in office. I'm pretty sure there was a pubic hair stuck to the #3 button
Séjour de 1 nuit en novembre 2023

6/10 Satisfaisant

Allan

Voyage en couple
Les points forts : Personnel et service
Property was very dated. Bathtub was dirty. Staff was pleasant and accommodating.
Séjour de 1 nuit en novembre 2023

4/10 Médiocre

Voyageur vérifié

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Creepy neighborhood.
This place gets two stars only because the room was large and clean. The rest was weird. Poorly marked office, rude clerk. The entry around the back was not easy to find and the hallways and ground were simply creepy. Also creepy was the neighborhood. I walked to a restaurant and was accosted by a psychotic woman. On my way back I watched a junkie get arrested in the drug store across the street. I also notice that it seemed to be in a high drug using area with junkies on bicycles all around.
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Britt

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Filthy hotel, bugs everywhere. The floor was sticky, the entire bathroom was not cleaned. It looked like no one has EVER cleaned this place. The only good part of this hotel was the Denny's attached to it. Bad part of town.
Séjour de 3 nuits en octobre 2023

4/10 Médiocre

Donna

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not a great choice
The nicest thing I can say is that the bed was comfortable. The common areas of this hotel were filthy. When we awoke in the morning, there was no hot water for showers or washing up. There was no one answering calls and no one at the front desk to address my concerns.
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Georgyann

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
DISGUSTING!!
I booked on Hotels.com and booked a Queen Double Suite Room that was advertised. This room was priced slightly higher than the Queen Double Room. I understood that I would have to pay $25 extra because of my pet. I called the hotel to confirm my reservation/room. Not once did he mention on phone that they DO NOT have SUITES. I get to the hotel and was inform by desk clerk don't know why that's on website when we DO NOT have SUITES. I said okay fine, I 'll take Queen double for the lower Price. He then informs me it's the same price. really because it wasn't on website, but nothing I can do. I'm there its already 11pm and raining and me and my dog were tired. So he says I have to give you Pet room. Now what does that mean? Oh I found out. It's a disgusting nasty old out-dated room. I was so disgusted. I did not want my dog to even walk around on that floor. Luckily he is a Chihuahua so I was able to confine him to the bed the entire time. He only got down to eat and right back on bed. I didn't even want to take shower, I wore (as I do in hotels) my waterproof slides. Also was sooo happy I (as I often do with these lowbudget hotels) brought my own Sheets and Comforter to put on the outside of the bed. I only stayed there because the hotel I usually go to was booked and they was only one close enough that accepted Pets. I even left the night before Checkout I was so over that hotel/room. I pray never have to use them again!
Séjour de 3 nuits en octobre 2023

4/10 Médiocre

elizabeth

The rooms were clean and beds comfortable but the outside areas were rundown and people were smoking in outside areas.
Séjour de 1 nuit en octobre 2023

8/10 Bien

Alida M

Voyage en couple
Personas hablando muy fuerte y fumando cerca de mi habitación,todo el humo entró a mi habitación
Séjour de 1 nuit en octobre 2023

8/10 Bien

Mary

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The staff was very courteous and welcoming. Room was in good condition. I had a problem with the coffee pot and they replaced it with no hassle. Would stay there again.
Séjour de 3 nuits en octobre 2023

2/10 Horrible

Seth

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cockroachs and would give my money back
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

James, Memphis

Les points faibles : Personnel et service
Asked for replenishment of supplies like toilet paper, etc. And no one did squat
Séjour de 2 nuits en octobre 2023

2/10 Horrible

Sharon

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Unsanitary conditions
Booked the Ramada by Wyndham in Rome NY for my adult daughter and her friend for 9/23/23 for a visit to Turning Stone Casino. When my daughter checked in, she immediately noticed that the hotel appeared unsafe. There were several hotel guests screaming and arguing with each other at the entrance of the hotel. There appeared to be a homeless person living in the hotel parking lot next to the dumpster. The common areas were dirty, with stains and dead bugs in the hallways. Their guest room was dirty and foul-smelling. The bedding and pillows were stained yellow. The floor was visibly dirty, stained, and sticky. The bathtub had black stains all over it. My daughter spoke to the front desk about the conditions of her room and they told her there was nothing they could do. She then informed them that she could not stay there under those conditions and requested a refund. She was onsite for only about 15 minutes between check in and check out. They declined to issue a refund. I also contacted the owner directly and he declined to issue a refund.
Séjour de 1 nuit en septembre 2023

2/10 Horrible

Charles

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I want a full refund, this place was terrible! 1. Dirty floors, 2, no bath mat, 3. ceiling had water damage, 4. lampshade broken, 5. dirty tub, 6. spider webs behind curtains towards the floor, 7. no complimentary coffee or drinks, 8. no continental breakfast, 9. tv out of focus-not HD, 10. bathroom so small couldn't undress or dress in it, 11. nightstand lights had 75 or 100 watt, blinded you!! Coming back home from New England stayed in a Hampton by Hilton in Victor NY for less money and every thing about it was a CLASS ACT!
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

Kristine

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements
During a 4 day stay, there was only 1 cleaning of room and only when I requested. I am willing to keep towels for a few days, but do expect bathroom to be cleaned and resupplied daily. floor was swept only when I requested on 3rd day. Comforter on bed had a large stain which I reported but comforter was not changed. Very disappointing facility and service for a Ramada Wyndham.
Séjour de 4 nuits en octobre 2023

8/10 Bien

Norma

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

James

Les points forts : Personnel et service
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

James

Voyage en famille
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Bed very uncomfortable, a/c very loud , tv didn’t work 😡
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Pascual

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Dirty, old, smells bad
Séjour de 1 nuit en octobre 2023

8/10 Bien

Esteban

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good experience, nice night.
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Mary

Les points faibles : Infrastructures et conditions de l’hébergement
Never again
Guess I should’ve paid more attention to the reviews. The lobby was dirty and hotel in general was in disrepair. Bathtub looked like it was patched with JB Weld and the faucets were awful. We will pass on this hotel in the future.
Séjour de 1 nuit en octobre 2023