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Avis sur OYO Hotel Rome West GA

2.5 out of 5
OYO Hotel Rome West GA
2209 Shorter Ave Sw, Rome, GA

Avis

6,8
Note des voyageurs de 10 (Excellent), d’après 136 avis sur 471." "
Note des voyageurs de 8 (Bien), d’après 113 avis sur 471." "
Note des voyageurs de 6 (Satisfaisant), d’après 75 avis sur 471." "
Note des voyageurs de 4 (Médiocre), d’après 65 avis sur 471." "
Note des voyageurs de 2 (Horrible), d’après 82 avis sur 471." "

7,0/10

Propreté

7,6/10

Personnel et service

6,2/10

Équipements

6,6/10

Infrastructures et conditions de l’hébergement

5,8/10

Écoresponsabilité

Avis

6/10 Satisfaisant

Matt

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Beds were comfortable. Smelled like weed throughout the hallways. Staff was nice. I've experienced a lot worse to be sure. Not worth $98, but there ya go.
Séjour de 1 nuit en avril 2024
Réponse de Ammy le 2 mai 2024
Hi, Matt! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Noah.

4/10 Médiocre

Nathan

Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Ammy le 2 mai 2024
Hi, Nathan! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah.

2/10 Horrible

Lawrence, Powder Springs

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
There was NOTHING acceptable abt Rm № 304. The below were observed deficies and challenges: 1) The Clock Radio was NOT plugged in nor set. 2) The Microwave was NOT plugged. 3) The WiFi was NOT working. It was being worked on Hoever. This issue was very significant bc I called 3 days ahead, talked w Front Desk staff, to confirm that ESPN and family networks were available and operating. I was told YES - "March Madness" 4) The Toilet Seat loose. It needed tightening. Which I did. 5) The Hotel Back Entrance bottomed out my Cadillac DeVille's suspension. 6) Rm № 304's A/C was non-opetational. Once plugged in and turned on. Its air flow caused me to cough. The Hotel staff did replace the A/C after my numerous PROTESTATION and INSISTENCE. Even after the A/C's replacement. The environmental concerns were Extremely High. My honored guest has ALLERGIES and ASTHMA. Thus a sanitized and fresh room environment is a MUST. 7) The room's window view was of a nearby junk yard. 8) The ACCEPTABLE MAIN entrance off the main road was accessible via paved path btwn the Burger King and Advanced Auto Supplies stores. FTR, there are seven other observed decencies. BUT bc I cannot copy them this list is INCOMPLETE. I WILL NEVER TRUST THE OYO Hotel brand. Thankfully, I arrived and signed in before my friend. She has allergies and asthma challenges. This stay would have caused her severe physical challenges. And consequently ruined the purpose for the trip - Rest and Relaxation for us both.
Séjour de 2 nuits en mars 2024
Réponse de Ammy le 2 mai 2024
Hi, Lawrence! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

2/10 Horrible

Devona, Huntsville

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property is nasty, broken furniture and roach infested
Séjour de 3 nuits en janvier 2024
Réponse de Ammy le 3 mai 2024
Hi, Devona! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

10/10 Excellent

Robbie

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Staff is very helpful and friendly
Séjour de 1 nuit en février 2024
Réponse de Ammy le 3 mai 2024
Thanks for the positive rating, Robbie! Hope to welcome you again soon. Regards, Noah.

10/10 Excellent

Recco

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was here for a week and really enjoyed my stay was very clean very nice and friendly staff nice breakfast in the morning was great ..
Séjour de 1 nuit en février 2024
Réponse de Ammy le 3 mai 2024
Hi, Recco! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

10/10 Excellent

LACEY

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I had a awesome stay the staff was great very nice and clean I felt very comfortable and just really enjoyed it ..
Séjour de 1 nuit en février 2024
Réponse de Ammy le 3 mai 2024
We appreciate your positive rating, Lacey! We take pride in providing our guests with a great experience. Regards, Tim.

10/10 Excellent

Marry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great location, really pleasant and clean rooms, most important things that makes this such a good place to stay are the staff. All the people are helpful and generous with their time and advice. "Great location" wonderful. Back soon...
Séjour de 1 nuit en février 2024
Réponse de Ammy le 3 mai 2024
Hi, Marry! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim.

10/10 Excellent

Derek

Les points forts : Personnel et service
Great location as far as walk to anything Sam’s Walmart Burger King all fast food . Great workers at site love there job and they love there people who stay . But breakfast was really no good . Cheap cereal powder milk no name brand oatmeal . Cheap plastic tiny silverware . Coffe is kept in a mobilize pump you have to micro wave and too many people walking outside to smoke weed in cars . And cigarettes . Carpet stain . But I love the people I was there cause of broke pipes in house get two nights for under 150
Séjour de 2 nuits en janvier 2024
Réponse de Ammy le 3 mai 2024
Hi, Derek! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim.

10/10 Excellent

Tamkia

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en janvier 2024
Réponse de Ammy le 3 mai 2024
Thanks for the positive rating, Tamkia! Hope to welcome you again soon. Regards, Noah.

2/10 Horrible

Devona, Huntsville

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
This property looks like an abandoned building from street view. No proper signage idendifying the property. Most rooms have inoperable furniture, drawers are broken and not usable. Refrigerators are nasty with roach residue. Therefore, rooms are infested with roaches. Will never stay again.
Séjour de 3 nuits en janvier 2024
Réponse de Ammy le 3 mai 2024
Apologies for the problems you had faced, Devona! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

6/10 Satisfaisant

Frank

Voyage d’affaires
Les points forts : Personnel et service
The property was not labeled. No sinahe. Made me place a $50. Deposit that was not returned for a week after checkout
Séjour de 1 nuit en janvier 2024
Réponse de Ammy le 3 mai 2024
Hi, Frank! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah.

10/10 Excellent

Anna

Séjour de 1 nuit en janvier 2024
Réponse de Dewi le 23 janv. 2024
Hey, Anna! Pleased to know you had an awesome stay with us. This is something which always encourages us to serve you even better. Looking forward to hosting you soon. Regards, Dewi

8/10 Bien

Brandon

Séjour de 1 nuit en janvier 2024
Réponse de Tim le 23 janv. 2024
Hi, Brandon! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Tim

4/10 Médiocre

Candise

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Room had bugs, toilet needed maintenance, handle for a cabinet broken, no breakfast
Séjour de 1 nuit en décembre 2023
Réponse de Barbara le 23 janv. 2024
Hi, Candise! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara

8/10 Bien

Scotland

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
I had a Very spacious room and comfortable.
Séjour de 1 nuit en décembre 2023
Réponse de Noah le 23 janv. 2024
Thank you for your appreciation, Scotland! We hope to give you a consistent service every time. Regards, Noah

8/10 Bien

Matthew

Les points forts : Propreté et personnel et service
Séjour de 3 nuits en décembre 2023
Réponse de Noah le 22 janv. 2024
Delighted to hear your words of praise, Matthew! We will ensure consistent service when you visit us next time. Have a pleasant day ahead. Regards, Noah

10/10 Excellent

CROF

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Las personas de limpiesa resepcio. Muy amables
Séjour de 3 nuits en novembre 2023
Réponse de Joey le 19 janv. 2024
¡Lamentamos saber de tu experiencia, Crof! Solicite considerar esto como un caso fuera de lugar, ya que la limpieza es una de las prioridades básicas en nuestro hotel. Danos otra oportunidad de recibirte pronto y nos aseguraremos de que experimentes la comodidad y la hospitalidad por las que somos conocidos. Saludos joey

10/10 Excellent

Juana

Les points forts : Propreté et personnel et service
Staff are very friendly and the rooms are very clean
Séjour de 1 nuit en novembre 2023
Réponse de Ammy le 3 mai 2024
Hi, Juana! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim.

6/10 Satisfaisant

SUSAN

Voyage en famille
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Hotel is extremely run down and has no signage. Appears they just took it over from another hotel. It is way in the back behind other businesses and parking was crazy. No lines and cars just parked haphazardly. Walked in and had to ask if I was at the right hotel. After check in I went to the room in a horrible, dirty elevator with all floor tiles cracked Once in room I found mold all over the bathroom walls. Smelled of cigarettes everywhere. We came right back down and I was surprised the women at front desk refunded us. They were surprised by mold but were very apologetic. You get what you pay for. Honestly this may be a rent by the hour hotel at this point.
Séjour de 1 nuit en novembre 2023

2/10 Horrible

Jeanna, Indianapolis

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This was the most nastiest and trashiest place I’ve ever been! The staff was very nice in trying to get a refund made and helping find other places to stay! It wasn’t the staff, but it was HORRIFYING! It completely turned my stomach and I made it VERY clear I was NOT staying there! The worst thing I’ve ever seen!
Séjour de 3 nuits en novembre 2023

10/10 Excellent

Tandre

Séjour de 1 nuit en octobre 2023

10/10 Excellent

Kayla

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en octobre 2023

10/10 Excellent

Marcus

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Early check in… nice staff, bed comfortable
Séjour de 2 nuits en octobre 2023

2/10 Horrible

Valerie

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Lita

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Didnt even go in because the property looked abandoned and unsafe to stay. Couldnt get a refund either.
Séjour de 1 nuit en octobre 2023

2/10 Horrible

elizabeth, Douglasville

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
If I could give a zero star i would, NO sign saying hotel anywhere on the building. Homeless people sat outside, I was not prepared to leave my vehicle, or myself at that “hotel”. I’ve stayed in many hotels over the years, this is by far the most unsafe I have felt and I didn’t even go in! And I had to leave at 430am and would not have got any sleep due to worry.. don’t book here
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Roslyn

Voyage en famille, Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
I would say that the person at the front desk was awesome however, I definitely saw a bug in the room and the room was in need of painting. There were white paint patches all over the walls and pictures missing. However, if you need a cheap place to stay, here it is. Definitely a no for me. If I had seen pictures, I would have never came.
Séjour de 1 nuit en octobre 2023

2/10 Horrible

Peter

Voyage en couple
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Photo's were misleading.The room was dirty. There was a tile missing above the shower exposing the ceiling. There were dead and live cockroaches. The door latch was missing, it seemed to have been ripped off the wall. The remote would not work for the TV, front desk staff did not have a solution. There is no signage on the outside of this building saying what hotel it is. This place should not be open.
Séjour de 1 nuit en octobre 2023

4/10 Médiocre

James

Les points faibles : Équipements
Property could use a serious refresh. Guests across the hall had a large, loud dog that barked every time I opened or closed my door. Definitely not a service animal.
Séjour de 2 nuits en octobre 2023

4/10 Médiocre

Judie

Les points faibles : Équipements
Needs a lot of improvements, but it seems li,e they are working on it.
Séjour de 5 nuits en octobre 2023

4/10 Médiocre

Isaac

Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Low budget hotel. Not worth it
We couldn’t stay there. We lost the money paid but it’s worth the loss cause the place is overrated and not as nice as advertised.
Séjour de 1 nuit en octobre 2023

6/10 Satisfaisant

Jose

Séjour de 2 nuits en septembre 2023

10/10 Excellent

Elizabeth

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beds clean

2/10 Horrible

Jaclyn

Voyage d’affaires
There was mold in the air conditioner, drywall missing from the walls, carpet felt gross. Got up the next morning to find people digging through the trash at the property. Breakfast was cold coffee and cereal.
Séjour de 2 nuits en septembre 2023

4/10 Médiocre

Nathaniel

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Catfished
Pictures are deceiving. Hotel is filthy, outdated, and honestly very sketchy. Our room smelled like Mold and Mildew. The carpet had some huge purple stain on it, the bathroom door looked like someone tried to punch a hole through it, and the toilet wasn't bolted down. Staff was friendly but we won't be staying here ever again.
Séjour de 3 nuits en septembre 2023

4/10 Médiocre

Jennifer

Voyage en couple
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The area feels unsafe
Séjour de 1 nuit en septembre 2023

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Stay was great! The outside of the hotel looks a little shabby, but inside is nice and the rooms were perfectly fine.
Séjour de 2 nuits en septembre 2023

8/10 Bien

Summer

Séjour de 1 nuit en septembre 2023

2/10 Horrible

Terry

Voyage en famille
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Cigarette smoke in room, room is to be NO smoking. Girl cleans room has no towels and wash clothes until they do the laundry at after 100pm. Had to get them after 5pm from the front desk. Filthy rugs in room and hall ways The clerk at front desk upon check says free breakfast is from 6-10 and consists of cereal and milk, sometimes danish and maybe grits in the back but there was no food at 8:00am. Free breakfast ran out at 8:00 and they just close up Cold coffee. No spoons or napkins no anything. Pool was empty No table and chairs in what was suppose to be dining area. We paid for 2 queen beds and breakfast for 3 people. Toilet is not bolted to floor and rocks back and forth There is a hole in the bathroom door and would not close and open The mirrored closest door would not open or close. No ice bucket in the room People smoking pot in parking lot and at the entrance driveway, right a the main entrance in view of the staff! There were envelopes of coffee in the room but no coffee pot anywhere. This was the worst hotel I have ever stayed at and I have been traveling for 50 years!
Séjour de 2 nuits en septembre 2023

2/10 Horrible

Dylan

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
This was by far the worst hotel I have ever stayed. Shouldn’t even be open in my opinion. Definitely won’t stay there ever again.
Séjour de 1 nuit en septembre 2023

6/10 Satisfaisant

Joshua

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
The tv didnt work no matter what you tryed to do..rhe room i was put in wasnt good either it smelled like a dog the air never got cold..the front desk was gonna put me in another room but it was worse had mold growing in the carpet an the smell of dogs dog was worse it hit you in the face before you get to door then when u open it my god..but i say this i belive these two rooms arent used much anymore an they didnt have no were easle to put me..personally i think i should have got a gotton a major discount on the room or a received a refund
Séjour de 1 nuit en août 2023

10/10 Excellent

Joshua

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was great thanks
Séjour de 1 nuit en août 2023

6/10 Satisfaisant

selena

Les points forts : Confort de la chambre
Lots of homeless people hanging around
I used to live in Rome and the hotel was a Baymont. I thought it would be basically the same just a different name. I arrived and there were at least 7 to 8 homeless people either lying on the ground or standing begging for a cigarette right by the entrance. One couple was actually on the ground kissing! My husband wanted me to get a refund but my reservation was non refundable. I talked with rhe clerk about the hotel losing money because of the homeless and her response was OH THEY'RE HARMLESS...i was not afraid but it did make they hotel look bad. The inside looked ok but the carpets in the hallway needed vacuuming AND a good cleaning. The room itself was clean and the bed was comfortable. Get rid of the loitering and clean the carpets and i would give an 8 but ONLY because room was nice i will rate it a 5.
Séjour de 1 nuit en juillet 2023

4/10 Médiocre

norma

Séjour de 2 nuits en novembre 2022
Réponse de Manager le 14 févr. 2023
Hello norma, Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

Rylee

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Outside of hotel didn’t look great but the rooms, service and view were 10/10 Loved our stay
Séjour de 2 nuits en octobre 2022
Réponse de Guest Relations Management le 2 nov. 2022
Hello Rylee,Thank you for the terrific review of your experience. We are thrilled to read our location was perfect for your needs and that you enjoyed your well-equipped room, along with our friendly service, and view! We value your business and cannot wait to welcome you back soon.

4/10 Médiocre

Jon

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement
Not the best
It was suppose to be a non smoking room and there was clearly a smoke smell in the room as well as a cigarette burn hole in the blanket. However, the desk clerk good about changing our room. There were stains on the carpet; mold under the rim of the sink; broken tile in the foyer; the smoke detector was missing.
Séjour de 3 nuits en octobre 2022
Réponse de Guest Relations Specialist le 13 oct. 2022
Dear Jon, Thank you so much for staying with us and expressing your thoughts; we appreciate it. Although we do not allow guests to smoke in non-smoking rooms, this does happen on occasion. Your comments will assist us in more effectively addressing the problem and restoring the freshness of our rooms through deep cleaning. We are sorry for the inconvenience you've had, and we hope to see you again soon.

2/10 Horrible

Miranda

Voyage en famille
Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
If you stay here and use a credit or debit card. They will charge your card even after you leave. I have called at least 20 times trying to find out why my card is constantly being charged after i have checked out and at home. No one will answer the phone or return a call after many messages have been left. Dont waste your time staying here. Signed a very angry customer
Séjour de 2 nuits en septembre 2022
Réponse de Guest Relations Specialist le 7 oct. 2022
Dear Miranda, I'm sorry to hear about the strange situation you ran into during your recent visit with us. Please keep in mind that guest satisfaction is our top priority, and the information you provided has been shared with management so that appropriate measures can be implemented. I hope you will reconsider staying with us so that we can provide an even better experience for you.

4/10 Médiocre

Marcus

Voyage d’affaires
Les points forts : Personnel et service
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Not clean, had a couple roaches in the room and wifi did not work at all.
Séjour de 3 nuits en septembre 2022
Réponse de Guest Relations Specialist le 20 sept. 2022
Hi Marcus, Thank you for taking the time to write such a thoughtful review. This comment has been submitted to management, and we can only hope that you consider us again so that you can see the constant changes we make to our cleanliness standards and the operational condition of our amenities. I apologize that our property did not meet your housekeeping standards when you arrived. Thank you for sharing your story and bringing this issue to our attention.

6/10 Satisfaisant

Christy

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
The staff was friendly and helpful! The bed was comfortable, also had comfy pillows. The room was over all clean except for the stained up carpet... it was gross! I wore my bedroom shoes to walk around the room. Renovations have begun, but far from completed. The pool needs to be drained. It makes the property look run down more than it is. Breakfast was available but not stocked at 8 am.. the coffee was cold :( the worst part was the TV programming. I guess they use something like a fire stick in the rooms, but the signal would go down after 20 minutes of watching a movie or anything... So frustrating. I would not recommend this hotel as is unless you are in a pinch like I was. It was the only thing available that weekend in Rome. Staff was great tho, so that's a plus! I would stay here once renovations are complete if they get decent TV programming available, like Direct TV or Cable.
Séjour de 1 nuit en septembre 2022
Réponse de Guest Relations Specialist le 20 sept. 2022
Dear Christy, Thank you for taking the time to provide comments. Our hotel is dedicated to providing pleasant, clean, and friendly lodgings, and guest comfort and satisfaction are of the utmost importance to us. Please accept my apologies for any inconvenience these issues may have caused you. This review provides us with insight into your experience and allows us to improve.