Cher M. Arnaud, Je tiens à vous remercier sincèrement d'avoir accordé du temps à la rédaction de cet avis à la suite de votre séjour dans notre Hotel. Toute l’équipe du Elle Boutique fait de son mieux afin de rendre votre séjour à Rome le plus agréable possible et vos commentaires nous affirme que nous sommes sur le bon chemin. Nous nous réjouissons de votre prochaine visite et nous restons entre temps à votre disposition. Bien cordialement, Marco Mineo Elle Boutique Team

Dear guests,Thank you so much for taking your time to review our Boutique Hotel.

Dear guests,Thank you so much for taking your time to review our hotel. It is our pleasure to receive nice words from our guests. We truly hope to see you once again and wish you all the very best!

Dear guests,Thank you so much for taking your time to review our hotel.Best regards,

Dear guests, Thank you for taking your time to review our Boutique Hotel. We're truly sorry for all the inconveniences you experienced during your stay. We would like to give just a bit explaination about your stay issues. As for the wifi, there's was a general blackout from phone service in the area, which is something we can't do anything about but in each room there's a mobile phone completely free of charge and not only you can make calls but also use the hotspot function to provide yourselves with internet. You can always take said mobile phone outside the hotel as it also has guides and maps of the city. As for the phone in the reception not working, precisely since we were affected by this temporary blackout it wasn't available for that day. For the hot tub not working, sadly, we didn't know it was empty during your stay and by the time we realized (since it was only a 1 night stay and you didn't comment anything about it during the check-out) we couldn't do anything for you in terms of compensation. Once again, we are truly sorry you found these little issues during your stay and would love to have the opportunity to show you why our Hotel has 4 stars and it's frequently appreciated by all guests. Best regards,

Dear guests,Thank you so much for your kind review. It was our pleasure to have you with us and we sincerely hope to see you back.Best regards,

Dear guests,Thank you so much for taking your time to review ELLE Boutique Hotel, it is of extreme importance to us receiving our guests’ feedback so that we can improve our services. It was our pleasure to have you with us during your special retreat and your kind words about our staff and our location. About the inconveniences you had we wanted to address one by one as to give our take on them. We’re truly sorry that it wasn’t possible to satisfy your needs regarding space. We can mention that this is a Boutique Hotel of nine double rooms, more private that the others in the area. Besides, regarding the dimensions, it is possible to have access to the information not only on Expedia, but also on our website. We would just like to remark that the staff was always approachable and glad to help. For this reason, we decided to offer you the breakfast during your stay as a way of compensating the inconvenience you expressed regarding space. In addition, we would like to thank you for letting us know that on Expedia it shows it is possible to pay with American Express, we have just notified we are not accepting this credit card at the moment. Thank you once again for your insights and for staying with us.