Very nice staff, they manged to change the room for us. Our first room was in a bit neglected condition, as some other parts of the hotel. The shutters could not be fixed, some of the furniture was a little bit damaged, the room was rather noisy and there was a strong smell of cleaning supplies when we arrived.
The second room (310) was much nicer, apart from the bathroom being very small.
Really poor for a 4-star-hotel was the quality of the breakfast. There are so many great bakeries in San Lorenzo but the cornetti at the buffet as well as all the other bread and toast was packaged. Also the cheese (only one type without any taste), the fruit juices were full of sugar and so on. The only positive thing with the breakfast were the nice lady who prepared the coffee and the bright room.
A last word to the surrounding: San Lorenzo once was a very nice popular quarter but now the amount auf rubbish on the streets is disgusting as well as the ugly scribblings on the walls. We cannot not recommend anybody to spend their holidays in this dirty area.
