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Avis sur Rustic Motel Rolla

2 out of 5
Rustic Motel Rolla
812 South Bishop Ave., Rolla, MO

Avis

7,8

Bien

Note des voyageurs de 10 (Excellent), d’après 79 avis sur 227." "
Note des voyageurs de 8 (Bien), d’après 76 avis sur 227." "
Note des voyageurs de 6 (Satisfaisant), d’après 45 avis sur 227." "
Note des voyageurs de 4 (Médiocre), d’après 16 avis sur 227." "
Note des voyageurs de 2 (Horrible), d’après 11 avis sur 227." "

8,0/10

Propreté

8,6/10

Personnel et service

7,6/10

Équipements

7,4/10

Infrastructures et conditions de l’hébergement

8,0/10

Écoresponsabilité

Avis

10/10 Excellent

Thierry

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Très bien
Un accueil très sympathique dans un endroit très sympathique... pour nous le plus bel hôtel du coin pour le rapport qualité-prix.
Séjour de 1 nuit en septembre 2019
Réponse de Bob le 26 sept. 2019
Words cannot express our gratitude for your highly rated comments. We are pleased that you enjoyed our hospitality on your Route 66 trip. "Merci beaucoup" ( Thank you very much)

8/10 Bien

Emilio

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2018
Réponse de Bob le 30 sept. 2018
Thank you for your rating.

8/10 Bien

Emilio

Les points forts : Personnel et service, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en septembre 2018
Réponse de Bob le 30 sept. 2018
Thank you for your rating.

10/10 Excellent

Amélie, Coteau-du-lac

Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Premier séjour à Rolla
Certains problèmes survenus avec la réservation, mais tout le reste a été géniale. L'Hôtel et la chambre était superbe!
Réponse de Bob le 3 oct. 2015
We had an issue with this guest due to a language barrier, the issue was about the reservation being already paid for during time of booking, but we eventually convinced the guest that we only collect payment when the guest checks in, and that the Credit card details were asked for by Expedia to guarantee the reservation. I think that you have complimented our hotel and room as being superb. Thank you for your comments.

2/10 Horrible

Cominipiite

Les points faibles : Propreté, personnel et service, confort de la chambre
Très sale
Hotel,chambre et matériel très sale,non entretenu. Frigo et clim ne fonctionnent pas. Baignoire et Wc tracés jaune et entartrės. Absolument répugnant.

2/10 Horrible

Jonathan

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property run down room was old equipment is junk TV hardly work just overall a dump not worth it
Séjour de 1 nuit en mai 2024
Réponse de Bob le 13 mai 2024
We are disappointed to read your comments. If you had trouble operating the TV, you could have asked for our assistance. Since you asked to be accommodated in a SMOKING ROOM we normally do not install expensive furniture in any of our Smoking rooms. WE have had a lot of guests who have stayed in that particular room and they had no bad experiences.

10/10 Excellent

Wes

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Locally owned, reasonable price, close to campus. Friendly owners manage business personally.
Séjour de 2 nuits en février 2024
Réponse de Bob le 12 févr. 2024
WE thank you for taking your time to write this nice review about our Motel. We have taken great pride in running this Motel for the past 21 years and your comments keeps giving us the motivation to continue to operate this business.

2/10 Horrible

Voyageur vérifié

Les points forts : Personnel et service
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Terrible! Do not recommend.
Worst motel stay I’ve ever had. One of the two towels in the bathroom had dirt smeared all over it and was just hanging up. The tub would not drain. Both of the beds had dirty blankets, sheets, and pillows. There were hairs all over all of it. Looks like someone slept in both beds and none of the bedding was removed or washed. I had to go to Walmart and buy blankets and pillows to sleep in the bed because I was so grossed out. The room smelled terrible like smoker had smoked in the room even though I asked for a non smoking room.
Séjour de 1 nuit en novembre 2023
Réponse de Bob le 19 nov. 2023
We are surprised to read this review as it appears to us that you have mixed up our Motel with some other facility. If, as you claim, you had found all these dirty linen etc in the room, you had every right to approach the front desk to demand a full REFUND, but no one approached us with any complaints. Can you verify that your stayed with us by providing your Expedia Reservation confirmation number and we will GLADLY FULLY REFUND you the amount you had paid to stay with us.We are looking forward to receiving your details as we stand by our motel's motto to provide a Clean and Comfortable stay for all our Guests.

10/10 Excellent

Maurice

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
My wife and I have had the pleasure of staying here many times and look forward to staying here everytime we are in Rolla.
Séjour de 1 nuit en novembre 2023
Réponse de Bob le 19 nov. 2023
Thank you so much for your comments. We appreciate it when our guests take their time to write such a positive review. Look forward to seeing you in the coming year too.

10/10 Excellent

Wesley

Voyage en couple
Les points forts : Propreté, personnel et service, équipements
Owners are friendly and live on site. Property is old, but adequate, and price is reasonable
Séjour de 2 nuits en octobre 2023
Réponse de Bob le 31 oct. 2023
Thank you Wesley Moore for your comments. It is so touching when our guests take their valuable time to write a review about our Motel. We sincerely take the utmost care of our guests to make their stay comfortable. We look forward to seeing you again in the near future.

8/10 Bien

Janis

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
The only thing we missed was a breakfast. otherwise we were satisfied
Séjour de 1 nuit en octobre 2023
Réponse de Bob le 19 oct. 2023
Thank you for your comment. Unfortunately our front lobby is too small to serve breakfast but we very nice "Medium Roast" Coffee in the lobby for all our guests to enjoy.

10/10 Excellent

Mark

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved this place! The sheets, pillows and mattress were amazing. Great AC and hot water. Also, the owners are terrific - talk with them about becoming American citizens!
Séjour de 1 nuit en octobre 2023
Réponse de Bob le 11 oct. 2023
Thank you very much for your comments and your welcoming words on us becoming American citizens. We do our utmost to make the stay of our guests as comfortable as possible. Look forward to your return visit.

10/10 Excellent

Kathy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en juillet 2023
Réponse de Bob le 15 août 2023
Thank you so much for giving our Motel a 5 Star rating.

8/10 Bien

Robin

Voyage en groupe
Les points forts : Propreté et personnel et service
Very nice lady that checked me in. Older hotel but clean. Had an issue with the tv so we switched rooms so everything worked out. Might avoid room 112.
Séjour de 1 nuit en juin 2023
Réponse de Bob le 14 juin 2023
We are glad to read your comments. We are sorry about the TV issue and it has been fixed. Room 112 is a Smoking room and has had guests for sometime.Hope that you will revisit us again.

8/10 Bien

John

Voyage en famille
Les points forts : Propreté, personnel et service, confort de la chambre
Les points faibles : Infrastructures et conditions de l’hébergement
Room was clean but needed paint. Also the tpwels.were badly stained.
Séjour de 1 nuit en juin 2023
Réponse de Bob le 13 juin 2023
WE thank you for your comments and have noted about the steps we need to improve. Thank you for choosing to stay with us.

8/10 Bien

adolphus

Séjour de 1 nuit en avril 2023
Réponse de Bob le 13 mai 2023
Thank you your 4 out of 5 rating.

10/10 Excellent

George

10/10 Excellent

Wendy

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Better then the Hotels in the area, this cozy motel was lovely to stay at.
Réponse de Bob le 23 déc. 2022
Thank you so much for your comments. We are very pleased that you loved our small family owned Motel. Thank you for staying with us.

10/10 Excellent

Tanya, Bluffton

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Loved the high-top, king-sized bed with soft & cozy blankets and comforter. The room was heated prior to my arrival on a cold night and had the added touch of a room scent that made you feel as if you were entering someone's guest room to spend the night; not a motel. The patterned shower curtain was also a nice touch to make the bathroom feel more "homey." Nice & friendly people to greet me at the front desk, both at my arrival in the middle of the night and in the morning at check-out. I will definitely be staying here again!
Réponse de Bob le 23 déc. 2022
It has brought joy to our faces when reading your comments about your stay at our Family owned Motel. We try our utmost to make every guest feel welcome and that they are accommodated with gracious hospitality by putting "home style" touches to our rooms. In this Festive Season you certainly have brought cheer to us. We look forward to your return visit in the New Year.

10/10 Excellent

James

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en novembre 2022

8/10 Bien

Melinda

Séjour de 1 nuit en novembre 2022

4/10 Médiocre

Jeff

Voyage d’affaires
Les points faibles : Propreté
I don’t recommend
Checked in and immediately asked for a refund. First room smelled like freshly smoked marijuana and head dead bedbug carcasses behind the headboard. Second room didn’t stink, but had dead bugs lay all around the edge of the wall and overall cleanliness needs attention. Front desk personnel stated they don’t have enough help. I understand that, but that’s a lot of places nowadays. I do not recommend.
Séjour de 1 nuit en août 2022
Réponse de Bob le 21 août 2022
Thank you for your comments. Yes we immediately refunded you when you stated that you did not like the 2 rooms. We cannot control what happens in a room once a guest checks in, in this case it seemed that some previous guest had smoked marijuana in that room, and we did our best to defog and deodorize that room but apparently some smell still remained that caused you to move to a different room. In the 2nd room you found dead bugs along the wall edges, just proves that our monthly Pest Control Company(BUG ZERO ) from Springfield, MO is doing a fine job to deter bugs from entering and staying in our rooms. In today's environment it is difficult to get good help and so we have to make do with whatever help we can get and thus the dust and removal of dead bugs can be missed out by the housekeeping staff. At the rate of 62.00 per night we offer an economical stay with no fancy 5 star services.You are free to not recommend our business and we hope that anyone reading our response to your comments will understand our predicament and appreciate that we are still in this business for the past 20 years.Bob Desai. Owner.

8/10 Bien

Frank

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en août 2022
Réponse de Bob le 14 août 2022
We thank you for your rating.

10/10 Excellent

Caroline

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en août 2022

10/10 Excellent

Cheri

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Wonderful time!!!
The rooms were super clean. The price was very reasonable. The owners were wonderful!!! I would definitely stay here again!!!
Séjour de 1 nuit en juin 2022
Réponse de Bob le 28 juin 2022
Thank you so much for your comments. You have made our day! We would certainly look forward to your return visit.

10/10 Excellent

Lori

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2022

4/10 Médiocre

Logan

Voyage en couple
Les points forts : Personnel et service
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Needs major updating. There are plenty of ways to update cost effectively. I can tell it’s owned by people who care and love their business but you have got to put some money back into the business as well. The same fixtures and beds from the 60’s-70’s just aren’t going to cut it anymore. Housekeeping could do a better job deep cleaning too. A magic eraser goes a long way.
Séjour de 1 nuit en juin 2022
Réponse de Bob le 22 juin 2022
Thank you very much for your observation. In today’s environment it is very difficult to get good help and thus we accept that we have to do with any housekeeping help we can get. We were planning a major renovation to the property but due to high costs of scarce raw materials we have put a pause on our plans and will commence renovations once the economy gets back on track. We have kept our room rates at a very reasonable rate to ease the pain for our guests. Thank you once again for your frank and precise review.

6/10 Satisfaisant

Jonathan

Séjour de 1 nuit en mai 2022

6/10 Satisfaisant

Shelda

Séjour de 1 nuit en mai 2022
Réponse de Bob le 21 mai 2022
We thank you for taking the time to post your score.

10/10 Excellent

Jody

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Great hotel!
I like this hotel, it would be my first choice if I need to stay in the area again
Séjour de 1 nuit en avril 2022
Réponse de Bob le 29 avr. 2022
We are so happy to read your comments. It always pleases us when our guest have enjoyed their stay at our family owned motel. It shows that all our hard work that we put in maintaining this motel does get appreciated. We look forward to your return visit.

8/10 Bien

James

Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean!
Séjour de 2 nuits en mars 2022
Réponse de Bob le 29 mars 2022
We thank you for your 4 Star rating. Look forward to your return visit in the future. Thank you for choosing our Motel for your stay.

6/10 Satisfaisant

Kathleen

Voyage en famille
Les points forts : Personnel et service
Les points faibles : Équipements
No such thing as a non smoking room when next door is a smoking room. The smoke comes in through vents and under the door. Walls very thin. Beds very uncomfortable. The owners were very nice and helpful.
Séjour de 6 nuits en janvier 2022
Réponse de Bob le 16 janv. 2022
Thank you for your comments.

10/10 Excellent

John

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Bob le 4 janv. 2022
Thank you for your rating. We are truly glad when our guests post a positive rating for our property. Thank you for staying with us.

8/10 Bien

Joan

Voyage d’affaires
Les points forts : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Séjour de 1 nuit en décembre 2021
Réponse de Bob le 25 déc. 2021
Thank you for taking your time to rate our motel. We are happy that you enjoyed your stay with us.

8/10 Bien

Voyageur vérifié

Voyage en famille
Les points forts : Propreté et personnel et service
Affordable clean room
If you are looking for a reasonable rate with a clean space to sleep, this will meet your expectations. There are not any additional creature comforts here, so you get what you pay for. The motel is outdated, but it is clean and the family who owns it is friendly.
Séjour de 2 nuits en décembre 2021
Réponse de Bob le 20 déc. 2021
We thank you for your honest review. We look forward to being your hosts again whenever you travel to Rolla in the future.

10/10 Excellent

Mckenzie

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved that it was family owned
Séjour de 1 nuit en novembre 2021
Réponse de Bob Desai le 12 nov. 2021
We really appreciate your comments. It makes us strive to always do better for our guests, who to us are always treated like family! We hope you will certainly come back on your next trip through Rolla.

10/10 Excellent

Daniel, Kaukauna

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice room.
Séjour de 1 nuit en septembre 2021
Réponse de Bob le 29 sept. 2021
We thank you for posting your rating for our “family owned” motel.

10/10 Excellent

Nadine, Greentown

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very nice vintage Motel. Great area with restaurants and gas stations nearby. Very helpful staff.
Séjour de 1 nuit en août 2021
Réponse de Bob le 1 sept. 2021
Thank you for your comments. We hope you will revisit us again in the future.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Older property, but well maintained (e.g., the bathroom fan actually cleared the moisture). AC had been turned on before our arrival. Owner was friendly, but not intrusive.
Séjour de 1 nuit en août 2021
Réponse de Bob le 8 sept. 2021
Thank you for your review and comments.

8/10 Bien

Cathie

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en août 2021
Réponse de Bob le 11 août 2021
We thank you for your rating. We look forward to you visiting us in the future.

10/10 Excellent

Cindy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en juillet 2021
Réponse de Bob le 26 juil. 2021
Thank you for giving us a 10 out of 10 rating.

10/10 Excellent

John

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Rustic well done!
1950s motel. That said, it isn't perfect but about as perfect as it can be. Family owned, well kept and CLEAN. Beats the economy motels on the interstate...particularly the CLEAN part. Worth the two mile drive! Thanks guys, we'll be back!
Séjour de 2 nuits en juillet 2021
Réponse de Bob le 24 juil. 2021
Having read your comments has really elated us. We are so thankful for motivating us to be a nice clean and cozy motel. We’ve now owned this motel for nearly 19 yrs now and keep on trying to add improvements so that all our guests have an enjoyable stay. We look forward to your return visit soon.

10/10 Excellent

Voyageur vérifié

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
nice size room and bathroom. very comfortable and good nights sleep. was in A quiet location and conveinute to restaurants, breakfast location and near a pharmacy. we would stay there again.
Séjour de 1 nuit en juillet 2021
Réponse de Bob le 21 juil. 2021
Thank you very much for your comments. We certainly look forward to your next visit.

4/10 Médiocre

Voyageur vérifié

Voyage en famille
Les points faibles : Propreté, infrastructures et conditions de l’hébergement, confort de la chambre
Disappointed
We have stayed here several times, pre-pandemic, but this time we were sorely disappointed in the lack of cleanliness. We will pass next time.
Séjour de 1 nuit en juin 2021
Réponse de Bob le 22 juin 2021
Thank you for your comments. We have had a huge problem in retaining housekeeping staff ever since the Covid pandemic. So we do admit that the cleanliness issue is something that really worries us. Good help is very difficult to find as a majority prefer to not work as they can claim hefty unemployment benefits. We hope that things will get back to normal soon. Please accept our apologies.

4/10 Médiocre

Voyageur vérifié

Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en juin 2021
Réponse de Bob le 1 juil. 2021
Thank you Anonymous for your rating.

10/10 Excellent

William

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
**Nice lil quaint & cozy motel**
Very nice place to lay your head. Very clean. Nice & friendly lil lady behind the counter. I highly recommend this place! :)
Séjour de 1 nuit en juin 2021
Réponse de Bib le 14 juin 2021
Thank you so much for your comments. We feel vindicated when our guests appreciate our efforts to make the Rustic Motel a great place to stay in Rolla.

10/10 Excellent

Voyageur vérifié

Voyage en famille
Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Cute little place with amazing owners. Could be a little cleaner, but it was perfect for or needs.
Séjour de 1 nuit en juin 2021
Réponse de Bob le 6 juin 2021
We are so happy to read your review and will definitely improve to clean better. Thank you for staying with us.

8/10 Bien

Voyageur vérifié

Les points forts : Propreté, personnel et service, confort de la chambre
Séjour de 1 nuit en mai 2021
Réponse de Bob le 5 juin 2021
Thank you for giving us an 8 out of 10.

4/10 Médiocre

Voyageur vérifié

Séjour de 1 nuit en mars 2021
Réponse de Bob le 10 avr. 2021
Thank you for your rating.

8/10 Bien

Mark

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Throwback to 1960. Cool mom and pop place in center of everything.
Séjour de 1 nuit en janvier 2021
Réponse de Bob le 26 févr. 2021
We are so glad to read your comments and the way it reminded you of the Sixties! We hope you will pay us a return visit.