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Avis sur Inn At Rohnert Park

2 out of 5
Inn At Rohnert Park
5040 Redwood Dr, Rohnert Park, CA

Avis

7,6

Bien

Note des voyageurs de 10 (Excellent), d’après 547 avis sur 1448." "
Note des voyageurs de 8 (Bien), d’après 422 avis sur 1448." "
Note des voyageurs de 6 (Satisfaisant), d’après 190 avis sur 1448." "
Note des voyageurs de 4 (Médiocre), d’après 135 avis sur 1448." "
Note des voyageurs de 2 (Horrible), d’après 154 avis sur 1448." "

8,0/10

Propreté

8,0/10

Personnel et service

6,8/10

Équipements

7,6/10

Infrastructures et conditions de l’hébergement

7,6/10

Écoresponsabilité

Avis

8/10 Bien

Guy

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Si vous voulez pas de bruit se l’autoroute, demander une chambre numéro impair. Si vous voulez garder un œil sur vos motos, numéros pairs, mettez vous des bouchons et tout va être correct
Séjour de 1 nuit en mai 2023
Réponse de Manager le 20 mai 2023
Bonjour Guy, merci d'avoir pris le temps d'évaluer votre séjour chez nous. Nous espérons te revoir bientôt.

8/10 Bien

Gilles

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Bruyant et pas de resto intéressant dans le coin
Séjour de 2 nuits en octobre 2022
Réponse de Manager le 13 oct. 2022
Bonjour Gilles, merci d'avoir noté votre séjour chez nous. Vos commentaires sont appréciés.

6/10 Satisfaisant

FRANCESCA

Voyage en couple
Bien pour une nuit. Mal isolé (on entend le voisin ronfler)
Séjour de 1 nuit en septembre 2022
Réponse de Manager le 15 sept. 2022
Nous vous remercions pour vos impressions. C'est très apprécié.

8/10 Bien

Agnès

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Les points faibles : Confort de la chambre
Tout est parfait si vous êtes du bon côté ..
Tout est au mieux, sauf l’isolation sonore des chambres orientées côté autoroute !
Séjour de 1 nuit en juillet 2022
Réponse de Manager le 23 juil. 2022
Bonjour invité, merci beaucoup d'avoir pris le temps de passer en revue votre séjour avec nous.

6/10 Satisfaisant

Krista

Voyage en famille
Les points forts : Propreté
Les points faibles : Équipements
The room itself was basic but not bad. It seemed clean and did the job of providing a place to stay the night as I passed through. The door did not completely fit the doorframe so there was a big strip of light from the outside lights (and cool air) coming in. Plus the room is not soundproofed at all for highway noise or guests walking by your room. The checkin staff seemed bored or uninterested when I asked some questions. The wifi signal was too weak for me to be able to connect.
Séjour de 1 nuit en mai 2024

2/10 Horrible

Susan

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 2 nuits en mai 2024
Réponse de Inn at Rohnert Park Management le 22 mai 2024
Dear Susan,Thank you for taking the time to leave a rating about your stay. We would appreciate any additional feedback you may have about your visit. Our team strives to provide excellent service, and we would love to give a better stay for you on your next trip.Thank You,Inn at Rohnert Park Management

10/10 Excellent

Arshdeep

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Good
Séjour de 1 nuit en mai 2024
Réponse de Inn at Rohnert Park Management le 21 mai 2024
Dear Arshdeep,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Inn at Rohnert Park. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Inn at Rohnert Park hotel soon!Thank You,Inn at Rohnert Park Management

4/10 Médiocre

Vincent

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Tv didn’t work, no WiFi, phone didn’t work, room was ok but smelled.
Séjour de 1 nuit en mai 2024
Réponse de Inn at Rohnert Park Management le 21 mai 2024
Dear Vincent,We apologize for the inconvenience you experienced during your stay. Your comfort is important to us, and we regret that the TV, WiFi, and phone were not functioning properly. Additionally, we apologize for the unpleasant odor in your room. We will address these issues promptly to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Thank You,Inn at Rohnert Park Management

4/10 Médiocre

Sandra

Voyage en couple
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
We didn't have high expectations for the price, but the beds were uncomfortable and my husband has a bad back. He could barely walk when he got up. Since we did not sleep well we shortened our stay from two nights to one. Was not given a refund. The key didn't work when we went back to the room, twice. Some paper item on the floor next to the bed. Only one hand towel in the room when we arrived, but they delivered bath towels when requested. Only one person at check-in with a long line on a Friday night before a local college graduation.
Séjour de 2 nuits en mai 2024
Réponse de Inn at Rohnert Park Management le 21 mai 2024
Dear Sandra,We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is important to us, and we will address these issues to ensure improvements are made. We regret any inconvenience caused by the uncomfortable beds and the issues with the room key. Regarding your refund request, we will review our policies to ensure fairness for all guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Thank You,Inn at Rohnert Park Management

6/10 Satisfaisant

Larry

Voyage en famille, Voyage d’affaires
Les points faibles : Équipements
No coffee maker. No refrigerator. No microwave
Séjour de 2 nuits en mai 2024
Réponse de Inn at Rohnert Park Management le 21 mai 2024
Dear Larry,We apologize for the inconvenience caused by the lack of amenities in your room. Your feedback is valuable to us, and we will take steps to ensure that our rooms are equipped with the necessary amenities to enhance our guests' comfort. Thank you for bringing this to our attention, and we hope to have the opportunity to better accommodate you in the future.Thank You,Inn at Rohnert Park Management

6/10 Satisfaisant

Dana

Voyage en couple
Les points faibles : Équipements
There wasn't a closet or anywhere to hang our clothes. There were a few bugs in the room.
Séjour de 1 nuit en mai 2024
Réponse de Inn at Rohnert Park Management le 21 mai 2024
Dear Dana,We apologize for the inconvenience you experienced during your stay. Your comfort is important to us, and we regret that there wasn't a closet available for your clothes and that you encountered bugs in the room. We will address these issues promptly to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.Thank You,Inn at Rohnert Park Management

6/10 Satisfaisant

David

Les points forts : Propreté et personnel et service
Super noisy.
Séjour de 1 nuit en mai 2024
Réponse de Inn at Rohnert Park Management le 20 mai 2024
Dear David,We apologize for the noise issues you experienced during your stay. Your comfort is important to us, and we're sorry for any inconvenience this caused. We will address this concern to improve the experience for our future guests. Thank you for bringing it to our attention.Thank You,Inn at Rohnert Park Management

10/10 Excellent

Patrick, San Francisco

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Easy nights sleep
Séjour de 1 nuit en mai 2024
Réponse de Inn at Rohnert Park Management le 15 mai 2024
Dear Patrick,We're glad to hear that you had an easy night's sleep during your stay! Providing a comfortable and restful experience for our guests is our top priority. Thank you for choosing to stay with us, and we hope to welcome you back for another relaxing stay in the future!Thank You,Inn at Rohnert Park Management

8/10 Bien

Sammy

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
A nice place to stay when you're on the road. Not as busy as downtown Santa Rosa, but being right off the freeway, it's perfect for long distance travelers.
Séjour de 1 nuit en mai 2024
Réponse de Inn at Rohnert Park Management le 15 mai 2024
Dear Sammy,We're delighted to hear that you found our hotel to be a nice place to stay while on the road! Providing a convenient and comfortable experience for travelers is what we strive for. Thank you for choosing to stay with us, and we hope to welcome you back again on your next journey.Thank You,Inn at Rohnert Park Management

8/10 Bien

Ygnett

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Inn at Rohnert Park Management le 14 mai 2024
Dear Ygnett,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,Inn at Rohnert Park Management

10/10 Excellent

Veyen

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Wi-Fi
Séjour de 1 nuit en mai 2024
Réponse de Inn at Rohnert Park Management le 14 mai 2024
Dear Veyen,Thank you for a Perfect Score Rating on your stay at Inn at Rohnert Park.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Inn at Rohnert Park Management

2/10 Horrible

Marcio

Les points forts : Propreté et infrastructures et conditions de l’hébergement
I was wrongly charged $100 for my stay last Monday. I spoke on the phone with and she told me that I would have smoked in the room. This is a lie, this did not happen.I am waiting for my money back quickly.
Séjour de 1 nuit en mai 2024
Réponse de Inn at Rohnert Park Management le 14 mai 2024
Dear Marcio,I'm sorry to hear about the billing issue you experienced. Rest assured, we take such matters seriously and will investigate immediately. We apologize for any inconvenience or misunderstanding caused by this situation. Thank you for bringing this to our attention, and we appreciate your patience as we address it.Thank You,Inn at Rohnert Park Management

8/10 Bien

mark

Les points forts : Personnel et service
Good.
Séjour de 2 nuits en mars 2024
Réponse de Inn at Rohnert Park Management le 14 mai 2024
Dear Mark,We're thrilled to hear that you had a good stay with us! Providing a positive experience for our guests is our top priority, and we're glad that we could meet your expectations. If there's anything specific that made your stay enjoyable or if there's anything we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay in the future!Thank You,Inn at Rohnert Park Management

2/10 Horrible

Duke

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
walked up to the counter young employee was annoyed I interrupted while he was playing games on his phone. Never said a word to me, nothing, no hello, enjoy your stay. Hands me two room keys and he became annoyed when I asked him what is the room number and location of the room. He points upstairs and says it is up on the left. Get to the room, wi fi does not work, tv does not work, call Mr. Talkative downstairs and he says Wi Fi and TV are disabled and has no idea when they will be working. Parking lot had the same beer bottles on the ground the 4 days I was there, bathroom was tiny with rust stains and running water on the side of the toilet. Left a day early and will never visit this place again.
Séjour de 4 nuits en mai 2024
Réponse de Inn at Rohnert Park Management le 14 mai 2024
Dear Duke,We apologize for the unacceptable experience you had during your stay. It's disappointing to hear about the lack of professionalism and responsiveness from our staff, as well as the issues with Wi-Fi, TV, cleanliness, and maintenance. Your feedback is concerning, and we will address these issues with our team to ensure they are rectified immediately. We understand your decision to leave early and apologize for any inconvenience caused. Please know that we take your comments seriously and will strive to make necessary improvements.Thank You,Inn at Rohnert Park Management

6/10 Satisfaisant

Maria

Voyage en couple
Les points forts : Propreté et personnel et service
Les points faibles : Équipements
The room was clean but the refrigerator smelled and did not work, there was no microwave or coffee pot.
Séjour de 1 nuit en mars 2023
Réponse de Inn at Rohnert Park Management le 14 mai 2024
Dear Maria,We're glad to hear that you found your room clean, but we apologize for the inconvenience caused by the refrigerator not working properly and emitting an odor. Additionally, we regret that there was no microwave or coffee pot available during your stay. Your feedback is valuable, and we will address these issues to ensure a more comfortable experience for our guests in the future. Thank you for bringing these concerns to our attention.Thank You,Inn at Rohnert Park Management

6/10 Satisfaisant

JO-ANN, Novato

Voyage en groupe, Voyage en couple
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
This property is under renovation so there is building work going on all over. Our room had no coffee maker, hairdryer or bedside lamps. The towels were tiny and it was just generally pretty basic. It was clean enough but certainly became clear why it cost less than others nearby.
Séjour de 1 nuit en mai 2024
Réponse de Inn at Rohnert Park Management le 13 mai 2024
Dear Jo-Ann,Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by our ongoing renovations and for the missing amenities in your room. We aim to maintain a comfortable and functional environment even during updates, and clearly, we missed the mark during your stay. We appreciate your understanding regarding the work being done to improve the property, and thank you for noting the cleanliness. Your comments are invaluable as they help us improve our guest experience. We hope to have the opportunity to serve you better once our renovations are complete.Thank You,Inn at Rohnert Park Management

4/10 Médiocre

Fabiola

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points faibles : Équipements
I stayed 4 days not once was my room cleaned within my stay even though I asked for room service.
Séjour de 4 nuits en mai 2024
Réponse de Shai le 7 mai 2024
Thank you for your review. I apologize your room was not serviced. I will use this as a training tool for my staff.

10/10 Excellent

Eric

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
It was decent and clean!
Séjour de 1 nuit en mai 2024
Réponse de Shai le 7 mai 2024
Thank you for the review. We can’t wait until you see the upgrades that are to come.

4/10 Médiocre

Jeff

Voyage en groupe
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
No towels were provided in the room at check in. Hotel lobby was locked at one time with no sign when they would reopen.
Séjour de 2 nuits en mai 2024
Réponse de Shai le 7 mai 2024
Thank you for your review. I apologize for the inconveniences. I will use this as a training guide for my staff.

2/10 Horrible

Duke

Horrible service ar check in, no wi fi, tv doesn’t work
Séjour de 1 nuit en mai 2024
Réponse de Shai le 7 mai 2024
Thank you for your review. I apologize for the inconvenience of our construction.

4/10 Médiocre

Brenda

Voyage en couple
Les points faibles : Personnel et service et équipements
Pulled back the sheets and found a black hair on my side. My partner found what could have been black rice or rat poop on his. No amenities like coffee in the room or available by the front desk. Also expected possibility of breakfast but this place may not offer it. Nice enough concierge but she could have given us better instructions to our room and more info about what was available
Séjour de 1 nuit en mai 2024
Réponse de Shai le 7 mai 2024
Thank you for your review. I will use this as a training guide for my staff. With the construction that is going on, we are going to be providing a breakfast area.

10/10 Excellent

Jocelyn

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Safe and convenient. Staff are good.
Séjour de 1 nuit en avril 2024
Réponse de Shai le 6 mai 2024
Thank you for staying. We hope to see you again soon.

4/10 Médiocre

Hailey

Voyage en couple
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The room was fine but the outside of the hotel smelled really bad. Its also right next to the highway so its noisy.
Séjour de 2 nuits en avril 2024
Réponse de Shai le 6 mai 2024
Thank you for your response. I am sorry the neighboring businesses were deep cleaning their grills during your stay. As far as the noise, we can place you in an interior facing room the next time you book, just give us a call. The noise should be better then.

2/10 Horrible

Steve

Séjour de 1 nuit en mai 2024
Réponse de Inn at Rohnert Park Management le 24 mai 2024
Dear Steve,Thank you for taking the time to leave a rating about your stay. We would appreciate any additional feedback you may have about your visit. Our team strives to provide excellent service, and we would love to give a better stay for you on your next trip.Thank You,Inn at Rohnert Park Management

10/10 Excellent

Dan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Many dining options in walking distance. Quiet, clean rooms. Good bargain for the buck.
Séjour de 1 nuit en mai 2024
Réponse de Shai le 6 mai 2024
Thank you for your review. We hope to see you again soon.

10/10 Excellent

Angel

Séjour de 4 nuits en avril 2024
Réponse de Inn at Rohnert Park Management le 22 mai 2024
Dear Angel,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Inn at Rohnert Park. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Inn at Rohnert Park hotel soon!Thank You,Inn at Rohnert Park Management

4/10 Médiocre

Alberto

Voyage en famille avec de jeunes enfants, Voyage d’affaires
Les points faibles : Équipements et infrastructures et conditions de l’hébergement
Reserved room had double beds not made, no cleaned, had to stay i a single bed room.The place was full. Never booking here again.
Séjour de 1 nuit en avril 2024
Réponse de Inn at Rohnert Park Management le 30 avr. 2024
Dear Alberto,We sincerely apologize for the inconvenience you experienced during your recent stay. It's disappointing to hear that your reserved room did not meet your expectations and that we could not accommodate your preferred bedding arrangement due to the hotel being fully booked. This falls short of the high standards we aim to uphold. Please know that your feedback is precious to us, and we will use it to make necessary improvements to ensure a more seamless experience for our guests in the future. We hope you'll reconsider and give us another chance to exceed your expectations.Sincerely,Inn at Rohnert Park Management

2/10 Horrible

Elsa

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Inn at Rohnert Park Management le 30 avr. 2024
Dear Elsa,I am deeply disappointed to learn about your recent stay at the Inn at Rohnert Park. I wish you had told our staff about your problems when you were here so we could have fixed them. Please accept my sincerest apologies.Sincerely,Inn at Rohnert Park Management

8/10 Bien

Siddharth

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Room 142 didn’t have a microwave but everything else was ok
Séjour de 1 nuit en avril 2024
Réponse de Inn at Rohnert Park Management le 30 avr. 2024
Dear Siddharth,Thank you for your positive feedback! We're delighted to hear that your overall experience was satisfactory during your stay in Room 142. We strive to provide a comfortable and enjoyable stay for all our guests. While we apologize for any inconvenience regarding the microwave, we're thrilled that everything else met your expectations. Your feedback is invaluable, and we'll certainly take it into consideration for future improvements. We hope to welcome you back soon for another wonderful stay!Thank You,Inn at Rohnert Park Management

8/10 Bien

Amanda

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en couple
Les points forts : Propreté et personnel et service
The only thing that was a bummer was the hot tub not working.
Séjour de 1 nuit en avril 2024
Réponse de Inn at Rohnert Park Management le 29 avr. 2024
Dear Amanda,We apologize for the inconvenience of the hot tub not being operational during your stay. We understand that such amenities are important for a relaxing experience, and we are working diligently to resolve the issue as quickly as possible. I appreciate your understanding, and we hope to welcome you back soon for a delightful stay, complete with a working hot tub.Thank You,Inn at Rohnert Park Management

6/10 Satisfaisant

Jeff

Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mars 2024
Réponse de Inn at Rohnert Park Management le 29 avr. 2024
Dear Jeff,Thank you for leaving us a rating of your stay with us at Inn at Rohnert Park. We work tirelessly to ensure our guests experience the best hospitality in Inn at Rohnert Park. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,Inn at Rohnert Park Management

8/10 Bien

Carla

Voyage en couple
Les points forts : Propreté et personnel et service
It was a good stay. They were doing remodeling and some landscaping the whole time we were there so we got woken up between 7:30-8am both mornings. There were a lot of loud machines in the background like chainsaws and blowers. We also had to ask for more toilet paper as there was less than half of a roll in our room with no extra rolls. Everything was fine in our room and we enjoyed our stay for the most part.
Séjour de 2 nuits en avril 2024
Réponse de Inn at Rohnert Park Management le 24 avr. 2024
Dear Carla,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the remodeling and landscaping activities during your stay and for the shortage of toilet paper in your room. We appreciate your understanding and are glad to hear that you enjoyed your stay overall. Your feedback helps us improve, and we'll work to ensure a more peaceful and comfortable experience for our guests in the future. If there's anything else we can assist you with, please don't hesitate to let us know.Thank You,Inn at Rohnert Park Management

10/10 Excellent

Michele

Voyage d’affaires
Les points forts : Propreté et personnel et service
Better snacks in the vending machine and filled up coffee and donuts in the morning.
Séjour de 1 nuit en avril 2024
Réponse de Inn at Rohnert Park Management le 24 avr. 2024
Dear Michelle,Thank you for your feedback! We'll look into providing a wider variety of snacks in our vending machines and ensuring that our coffee and donuts are fully stocked in the morning. We appreciate your suggestions and hope to make your future stays even more enjoyable. If you have any other ideas or requests, please share them with us!Thank You,Inn at Rohnert Park Management

2/10 Horrible

Nadine

Voyage d’affaires
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
THIS PLACE AND STAFF ARE HORRIBLE DO NOT STAY HERE First, no WiFi, and you barely have reception. No laundry facilities, was told hasn’t been working in months. My room smelled like bug spray and had to sleep with a window open and the fan on too keep from feeling lightheaded. Found BLOOD on the light switch at the door. Upon checking out the front desk clerk literally poked her head out a back room door and asked if i was checking out and my deposit will be returned automatically. Until I asked her, do I too need to just yell across to speak to you or can you actually come to the desk so that I may talk to you. I explained about the WiFi, she said oh yeah, that’s not working. Then the laundry room, again the same facial expression and said again, yeah that hasn’t worked in months. After I explained the bug spray and blood, she said someone would contact me about a refund. Of course, I never heard back.
Séjour de 1 nuit en avril 2024
Réponse de Inn at Rohnert Park Management le 24 avr. 2024
Dear Nadine,We're deeply sorry to hear about your negative experience during your stay. This falls far below the standards we strive for and we sincerely apologize for the inconvenience and discomfort you encountered. Rest assured, we take your feedback seriously and will address these issues immediately to prevent recurrence. Your concerns regarding WiFi, laundry facilities, room cleanliness, and staff interaction will be thoroughly investigated and rectified. Please accept our sincerest apologies, and if there's anything we can do to make this right or if you need further assistance, please don't hesitate to reach out to us directly.Sincerely,Inn at Rohnert Park Management

6/10 Satisfaisant

Frank

Les points forts : Personnel et service et infrastructures et conditions de l’hébergement
Les points faibles : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Inn at Rohnert Park Management le 24 avr. 2024
Dear Frank,Thank you for leaving us a rating of your stay with us at the Inn at Rohnert Park. We work tirelessly to ensure our guests experience the best hospitality in the Inn at Rohnert Park. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,Inn at Rohnert Park Management

8/10 Bien

Jonah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pretty nice for cheap
Séjour de 1 nuit en avril 2024
Réponse de Inn at Rohnert Park Management le 19 avr. 2024
Dear Jonah,Thank you for staying with us at the Inn at Rohnert Park. I am happy to hear that you enjoyed your stay. We hope to be able to host you again soon!Thank You,Inn at Rohnert Park Management

10/10 Excellent

Alberto

Séjour de 1 nuit en avril 2024
Réponse de Shai le 7 mai 2024
Thank you for your review. We hope to see you again soon.

8/10 Bien

Ruth

Voyage en couple
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Thank you for accommodating my special requests. We’ve stayed at this property a few times and it has always shown good hospitality. Our to go to place when needing a decent place to lay our heads & rest before the drive home down south. Great job on the renovation.
Séjour de 1 nuit en avril 2024
Réponse de Inn at Rohnert Park Management le 16 avr. 2024
Dear Ruth,Thank you for your kind words and continued patronage. We're delighted to have met your expectations with our hospitality and recent renovations. It's our pleasure to accommodate your special requests and provide a comfortable stay. Your loyalty means the world to us, and we look forward to welcoming you back on your next journey down south. Safe travels!Thank You,Inn at Rohnert Park Management

10/10 Excellent

Marion

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great service
Séjour de 2 nuits en avril 2024
Réponse de Inn at Rohnert Park Management le 15 avr. 2024
Dear Marion,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at the Inn at Rohnert Park. We would love to host you again on your next visit to the Inn at Rohnert Park. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Inn at Rohnert Park Management

10/10 Excellent

Anita

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Very clean hotel room for a great price! Check in staff friendly and easy to do! No frills but very clean.
Séjour de 1 nuit en mars 2024
Réponse de Inn at Rohnert Park Management le 11 avr. 2024
Dear Anita,Thank you for your feedback! We're delighted to hear you found our hotel rooms exceptionally clean at an affordable price. Our team strives to maintain high standards of cleanliness and provide a hassle-free check-in experience. While we may not offer extravagant amenities, we prioritize cleanliness to ensure a comfortable stay for our guests. We appreciate your support and look forward to welcoming you back for another enjoyable visit.Thank You,Inn at Rohnert Park Management

2/10 Horrible

Luz

There were zero towels. TV did not get signal. The phone was not working.. the area around the hotel was not maintained. And there is a high fee of $80 for checking in one hour early. Very bad. We are not coming anymore.
Séjour de 1 nuit en avril 2024
Réponse de Inn at Rohnert Park Management le 10 avr. 2024
Dear Luz,We sincerely apologize for the inconveniences you experienced during your stay. Rest assured, we're addressing the issues with utmost urgency to ensure a seamless experience for all guests. We strive to maintain high standards of service and cleanliness, and your feedback will help us improve. Regarding the early check-in fee, it's necessary to ensure timely preparation of rooms. We value your patronage and hope you reconsider, giving us another opportunity to exceed your expectations. Your satisfaction is our priority.Sincerely,Inn at Rohnert Park Management

4/10 Médiocre

Pedro

Voyage en groupe
Les points faibles : Personnel et service et équipements
The services are so bad the check in in the front desk she’s so rude
Séjour de 1 nuit en avril 2024
Réponse de Inn at Rohnert Park Management le 10 avr. 2024
Dear Pedro,We sincerely apologize for the disappointing experience you encountered during your stay. We value hospitality and aim to provide exceptional service to all our guests. Rest assured, we will address the issue with our staff immediately to ensure such incidents are not repeated. Your feedback is invaluable in helping us improve. We hope you will give us another chance to exceed your expectations in the future. Thank you for bringing this to our attention.Sincerely,Inn at Rohnert Park Management

10/10 Excellent

Jonathan

Séjour de 1 nuit en mars 2024
Réponse de Inn at Rohnert Park Management le 10 avr. 2024
Dear Jonathan,Thank you for a Perfect Score Rating on your stay at the Inn at Rohnert Park.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Inn at Rohnert Park Management

6/10 Satisfaisant

Daniel

Les points forts : Propreté et personnel et service
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 3 nuits en mars 2024
Réponse de Shai le 5 avr. 2024
Thank you for your review. I wish you would have left more information as to why the score was provided so I can address my team.

10/10 Excellent

Gelacio

Séjour de 1 nuit en mars 2024
Réponse de Inn at Rohnert Park Management le 24 avr. 2024
Dear Gelacio,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Inn at Rohnert Park. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Inn at Rohnert Park hotel soon!Thank You,Inn at Rohnert Park Management