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Avis sur Bethesda North Marriott Hotel & Conference Center

4 out of 5
Bethesda North Marriott Hotel & Conference Center
5701 Marinelli Rd, Rockville, MD

Avis

8,8

Excellent

Note des voyageurs de 10 (Excellent), d’après 599 avis sur 1000." "
Note des voyageurs de 8 (Bien), d’après 256 avis sur 1000." "
Note des voyageurs de 6 (Satisfaisant), d’après 79 avis sur 1000." "
Note des voyageurs de 4 (Médiocre), d’après 37 avis sur 1000." "
Note des voyageurs de 2 (Horrible), d’après 29 avis sur 1000." "

9,2/10

Propreté

9,2/10

Personnel et service

8,8/10

Équipements

9,2/10

Infrastructures et conditions de l’hébergement

9,0/10

Écoresponsabilité

Avis

10/10 Excellent

Voyageur vérifié

Séjour de 2 nuits en novembre 2020

10/10 Excellent

Diana

Voyage en famille avec de jeunes enfants
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 5 nuits en mai 2024
Réponse de Hotel Management le 23 mai 2024
Thank you for choosing to stay at our hotel and for taking the time to leave a review. We are thrilled to hear that you enjoyed your stay with us. Your feedback is greatly appreciated and we look forward to welcoming you back in the future. It was our pleasure to have you as our guest.

8/10 Bien

Lazaro, North Bethesda

Voyage en famille, Voyage avec des animaux de compagnie
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
PROS: Front desk staff was friendly and greeted us upon our arrival. Precious D. was especially helpful, cheerful, friendly and professional. Since our aunt was with us, they were able to accommodate us for 2 queen size beds as we had reservations for a king size bed but the sofa there was not a pull out. Ease of checking in and checking out was smooth. We stayed 2 nights and had our service dog with us. The room was clean, beds and size of the room was comfortable. CONS: The hallway and rooms were dated and would benefit from a carpet change as it looks worn. Also, some aesthetic touches such as a new coat of paint to the hotel room /elevator doors would give a fresh look. The mini fridge in the room did not work. We reported it and was told they would address it the next day, so we were not able to use the fridge.
Séjour de 2 nuits en mai 2024
Réponse de The Bethesda North Marriott le 21 mai 2024
Dear Lazaro, thank you for sharing your experience. We are delighted to hear that Precious made a positive impact and that we could accommodate your room request.We appreciate your feedback; your comments are valuable to us as we continually strive to improve our facilities and services.We apologize for any inconvenience experienced and assure you that we will address these issues promptly in the future.Thank you for staying with us. We look forward to welcoming you back soon.

10/10 Excellent

Catherine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de The Bethesda North Marriott le 20 mai 2024
Dear Catherine, thank you for staying at the Bethesda North Marriott! We are delighted to learn your stay with us was a 5-out-of-5 experience, and we look forward to welcoming you back!

10/10 Excellent

Gopal, New York

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Superb high end quality residence and service with great restaurants at your doorstep
Séjour de 1 nuit en avril 2024
Réponse de The Bethesda North Marriott le 29 avr. 2024
Dear Gopal, thank you for your feedback! We are delighted to hear that you had a wonderful experience at our hotel and took advantage of the convenience of having great restaurants close by. We look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Serena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de The Bethesda North Marriott le 26 avr. 2024
Dear Serena, thank you for your 5-star review! We are thrilled to learn your recent stay at the Bethesda North Marriott was a wonderful experience. We look forward to having you back!

10/10 Excellent

Sonia

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Séjour de 2 nuits en avril 2024
Réponse de Bethesda North Marriott le 18 avr. 2024
Dear Sonia, we are thrilled to learn your latest stay was a 5-star experience. We look forward to welcoming you back!

10/10 Excellent

Jae, Mercer Island

Voyage d’affaires, Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Clean and quiet. I especially enjoyed talking to the front staff - she was very helpful. Two thumbs up!
Séjour de 2 nuits en avril 2024
Réponse de The Bethesda North Marriott le 16 avr. 2024
Dear Jae, thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our staff, especially at the front desk, made your experience memorable. We look forward to welcoming you back on your next visit!

8/10 Bien

Jeffrey

Very clean very nice high-quality everything. The only thing is on the Expedia website and had a place for parking garage and it really wasn’t on the site. It was around the corner and it costs four more dollars to park there than it does to park here in the garage at the hotel it’s $30 and the hotel is 26. so they shouldn’t put it on the site. The property has parking.
Séjour de 1 nuit en mars 2024
Réponse de Bethesda North Marriott le 31 mars 2024
Dear Jeffrey, thank you for your review! We apologize for any confusion regarding our parking options. Both the open parking lot and the parking garage are available to guests staying at the hotel. However, room keys will only open the gate to the open parking lot, which is the main guest parking area. Parking rates should remain the same either way, with the exception that a voucher to exit the garage would be provided if the garage is chosen. We will look into your parking charges and make the necessary adjustments, please feel free to contact us to provide additional details.

6/10 Satisfaisant

Christine

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Bethesda North Marriott le 27 févr. 2024
Dear Christine, thank you for your review. We hope to have the chance to provide you with an even better stay next time you are in the area!

4/10 Médiocre

mark

Voyage en famille
Les points faibles : Infrastructures et conditions de l’hébergement et confort de la chambre
Temp was 79 degrees in our room. Called front desk. They sent maintainance who came quickly. Said after fixing a few knobs that T would be fine. Woke up after a very uncomfortable night and T was 73! We had it set for 65 degrees. Was not a good experience
Séjour de 1 nuit en février 2024
Réponse de Bethesda North Marriott le 20 févr. 2024
Dear Mark, we're sorry to hear about the issue you faced with the temperature in your room. Our maintenance team acted promptly, but we regret that the temperature was not resolved to your satisfaction. We value your feedback and hope to welcome you back in the future!

10/10 Excellent

Zoe

Séjour de 2 nuits en février 2024
Réponse de Bethesda North Marriott le 25 mars 2024
Dear Zoe, thank you for your review. We are so happy to hear your last stay was a 5-out-of-5 experience and we look forward to having you back!

10/10 Excellent

Laura

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Very near MTA.
Séjour de 1 nuit en février 2024
Réponse de Bethesda North Marriott le 20 févr. 2024
Dear Laura, thank you for your review. We look forward to hosting you again soon!

10/10 Excellent

GERALD

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
An excellent hotel
I really liked this hotel. My only issue was that I asked for a cell phone charger and the one I received was not working properly. Other than that, this is an excellent hotel.
Séjour de 1 nuit en février 2024
Réponse de Bethesda North Marriott le 20 févr. 2024
Hi Gerald, we are so happy to hear you enjoyed your time with us. We hope you choose to stay with us again next time you are in the North Bethesda area!

10/10 Excellent

Serena

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en février 2024
Réponse de Bethesda North Marriott le 14 févr. 2024
Dear Serena, Thank you so much for your review. It is great to hear that you enjoyed your stay with us, we hope to host you again soon!

10/10 Excellent

Mary

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I found the staff ot this hotel especially pleasant and helpful. On the day I checked in the gentleman on the front desk noticed I was having difficulty walking and came out to help me, carried my suitcase in and suggested I take a ground floor room rather than my usual choice of a high floor room. He also allowed me to park my car nearby so I wouldn't have to walk from the parking area. The hotel is well maintained and the food I ordered was very good.
Séjour de 1 nuit en février 2024
Réponse de Bethesda North Marriott le 14 févr. 2024
Dear Mary, thank you for your positive review! We're thrilled to hear that our front desk staff took good care of you and helped you get settled in. We look forward to welcoming you back for another stay!

10/10 Excellent

Jared

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stayed here a few times. Always a pleasure. Staff is inviting and friendly. Building is beautiful to the eye. Parking is no problem at all. Highly recommend.
Séjour de 1 nuit en janvier 2024
Réponse de Bethesda North Marriott le 14 févr. 2024
Dear Jared, we are so happy to hear you always enjoy your time with us, thank you for your feedback! We hope you choose to stay with us again next time you are in the North Bethesda area!

10/10 Excellent

Serena

Les points forts : Propreté et personnel et service
Séjour de 1 nuit en janvier 2024
Réponse de Bethesda North Marriott le 14 févr. 2024
Dear Serena, thank you for your review. We are delighted to hear that your recent stay was a 5-star experience. We look forward to having you back as our guest!

10/10 Excellent

Stephanie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Bethesda North Marriott le 14 févr. 2024
Dear Stephanie, thank you for your review. We are delighted to hear that your recent stay was a 10-out-of-10 experience. We look forward to having you back as our guest!

10/10 Excellent

Sutirtha

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
the place ha a good standard to stay
Séjour de 3 nuits en décembre 2023
Réponse de Bethesda North Marriott le 18 janv. 2024
Dear Sutirtha, thank you for your feedback, it gives us great satisfaction to know your stay met your expectations and we look forward to having you back at Bethesda North Marriott!

10/10 Excellent

mehmet

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en janvier 2024
Réponse de Bethesda North Marriott le 16 janv. 2024
Dear Mehmet, thank you for your feedback. We are so happy to hear your stay was enjoyable and an overall great experience. We look forward to having you back.

4/10 Médiocre

Jill

Séjour de 1 nuit en janvier 2024
Réponse de Bethesda North Marriott le 16 janv. 2024
Dear Jill, thank you for your review. We appreciate your feedback and apologize for any shortcomings you experienced. Please feel free to reach out to us to address any concerns you may have. We look forward to the opportunity to improve and provide you with a better experience during your future stay.

8/10 Bien

Debby

Nice property. Poor customer service
It was enjoyable after a fashion. Your management needs to learn about customer service. Listening is an important skill as opposed to only wanting to begin every sentence with “unfortunately”… Why is it necessary to charge to park in an outdoor lot? Would it kill your to not charge? It would leave one with a good feeling and isn’t that what it’s all about? A good feeling.
Séjour de 4 nuits en décembre 2023
Réponse de Bethesda North Marriott le 4 janv. 2024
Dear Debby, thank you for sharing your thoughts with us. We appreciate your feedback and understand your perspective on parking charges. While we aim to create a positive experience for all our guests, we have to adhere to Montgomery County regulations, which require us to implement parking charges. This ensures fairness and consistency for all our visitors.We appreciate your understanding and look forward to serving you again in the future.

8/10 Bien

Rebecca

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great spot close to lots of food and shopping.
Séjour de 7 nuits en décembre 2023
Réponse de Bethesda North Marriott le 3 janv. 2024
Dear Rebecca, we are happy to learn our location and nearby stores were ideal during your stay. We look forward to having you back for another great experience!

10/10 Excellent

Patrick

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Hotel is located near Metro and near shopping and dining.
Séjour de 2 nuits en décembre 2023
Réponse de Bethesda North Marriott le 26 déc. 2023
Dear Patrick, thank you for your wonderful review. We are glad you found our location to be ideal during your stay. We look forward to welcoming you back in the future!

8/10 Bien

Craig

Séjour de 1 nuit en décembre 2023
Réponse de Bethesda North Marriott le 22 déc. 2023
Dear Craig, thank you for your feedback. We are happy to know your experience was a positive one and look forward to your next stay with us!

10/10 Excellent

Mark

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Bethesda North Marriott le 21 déc. 2023
Dear Mark, thank you for your review. We are so happy to hear that you enjoyed your stay. We look forward to having you back at Bethesda North Marriott.

2/10 Horrible

Uju

Les points forts : Propreté
Les points faibles : Infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Bethesda North Marriott le 22 déc. 2023
Dear Uju, we regret to learn that your stay did not meet your expectations. We will use your feedback to better train our teams. We look forward to the possibility of hosting you again and providing a better service.

10/10 Excellent

Marguerite

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I was here for a company party. This is a very nice hotel.
Séjour de 1 nuit en décembre 2023
Réponse de Bethesda North Marriott le 18 déc. 2023
Dear Marguerite, thank you for your wonderful review. We're so happy to hear that you enjoyed your event with us. We look forward to welcoming you back to Bethesda North Marriott for another fantastic experience.

10/10 Excellent

ALONSO

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Agradable estancia.
La limpieza del hotel me pareció excelente.
Séjour de 3 nuits en décembre 2023
Réponse de Bethesda North Marriott le 18 déc. 2023
Querido Alonso, muchas gracias por su comentario. Estamos muy felices de saber que nuestro servicio de limpieza le parecio excelente. Lo esperamos para una siguiente visita!

8/10 Bien

Kyla

Séjour de 1 nuit en décembre 2023
Réponse de Bethesda North Marriott le 18 déc. 2023
Dear Kyla, thank you so much for your review. It is great to hear that you enjoyed your stay with us, we hope to host you again soon!

10/10 Excellent

Jessica

Séjour de 2 nuits en décembre 2023
Réponse de Bethesda North Marriott le 3 janv. 2024
Dear Jessica, we are delighted to hear that your recent stay was a 5-star experience. We look forward to having you back at the Bethesda North Marriott!

10/10 Excellent

ricardo

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Managment le 11 déc. 2023
Thank you for your review. We hope to welcome you back soon. Travel brilliantly!

10/10 Excellent

Stuart

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Managment le 11 déc. 2023
Thank you for your review. We hope to welcome you back soon. Travel brilliantly!

4/10 Médiocre

Frederick

Séjour de 1 nuit en décembre 2023
Réponse de Bethesda North Marriott le 3 janv. 2024
Dear Frederick, thank you for sharing your review. We regret to learn your stay fell short. If you'd like to let us know how we can do better next time, please feel free to reach us at our socials and we'll be happy to address any issues.

10/10 Excellent

Janis Ianne, Gaithersburg

Voyage en famille avec de jeunes enfants, Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
I recently stayed at your hotel and overall, my experience was quite positive. The front desk staff who assisted us during check-in was exceptionally nice, professional, and articulate. They provided a thorough explanation of hold charges and parking fees, making the process smooth. The masquerade ball hosted in one of their conference rooms was a beautiful event. The servers were friendly and accommodating, always wearing smiles and treating guests with respect. It was a fantastic venue. Our room exceeded expectations in terms of space; the king-size bed and couch provided ample room, and the bathroom, featuring a rain effect shower head, added a touch of luxury to our stay. However, I must express a concern regarding the bed. As someone recovering from medical back procedures and therapy, I found the bed in this location less comfortable compared to other Marriott establishments I've frequented. The couch and chair, which are usually back-friendly in other locations, were also not as supportive. I am a loyal customer and have enjoyed stays at various Marriott locations without encountering such issues. I hope the Marriott team considers this feedback to ensure a consistently comfortable experience for all guests. Thank you for your attention to this matter, and I look forward to future stays with Marriott.
Séjour de 1 nuit en décembre 2023
Réponse de Bethesda North Marriott le 7 déc. 2023
Dear Janis, thank you for your positive feedback and detailed insights into your recent stay. We're delighted to hear about the exceptional service at our front desk and the success of the masquerade ball. Your concerns about the bed and seating are sincerely noted, and we apologize for any discomfort you experienced, we wish you a speedy recovery. As we move forward your comments will be addressed to ensure a consistently comfortable stay for all. We appreciate your understanding and look forward to welcoming you back for an improved experience.

10/10 Excellent

ANGELICA

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel and staff. Dining personnel were wonderful.
Séjour de 2 nuits en novembre 2023
Réponse de Bethesda North Marriott le 5 déc. 2023
Dear Angelica, thank you very much for your review. It's a pleasure to hear our restaurant and hotel staff provided you with great service. We look forward to your next stay with us!

2/10 Horrible

Nathalie

Les points forts : Propreté
Les points faibles : Personnel et service et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en décembre 2023
Réponse de Hotel Managment le 11 déc. 2023
Thank you for your review. We will use your feedback to better serve our future guests. We hope to welcome you back again soon. Travel brilliantly!

10/10 Excellent

STEFANO, SILVER SPRING

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
The good location of this property and easy movement around the area.
Réponse de Bethesda North Marriott le 4 déc. 2023
Dear Stefano, thank you for your feedback. We are happy to hear our location was ideal during your stay. We hope to welcome you back for another great stay.

10/10 Excellent

Tyrone

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Amazing stay!
This was an amazing stay. Every aspect was great! No complaints, and I will for sure be staying there again.
Séjour de 3 nuits en novembre 2023
Réponse de Bethesda North Marriott le 20 nov. 2023
Dear Tyrone, thank you so much for your wonderful feedback! We're thrilled to hear that every aspect of your stay was great and that you had an amazing experience. Your satisfaction means the world to us. We can't wait to have you back for another fantastic stay in the future.

8/10 Bien

Peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
All hotel staff were polite, professional and helpful. The hotel was clean, quiet and comfortable. I did have to ask engineering to change out the filter in the air conditioner. Once complete the air in the room was fresher and comfortable.
Séjour de 3 nuits en novembre 2023
Réponse de Bethesda North Marriott le 17 nov. 2023
Dear Peter, thank you for your positive feedback. We're glad you enjoyed a pleasant stay. Your comments about our staff's professionalism and the cleanliness of the hotel are appreciated. We apologize for the inconvenience with the air conditioner filter and are pleased our team resolved it promptly. We look forward to hosting you again.

10/10 Excellent

Saima

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff.
Séjour de 3 nuits en novembre 2023
Réponse de Bethesda North Marriott le 14 nov. 2023
Dear Saima, thank you for your positive feedback. We are happy to hear our friendly staff made a difference during your stay. We look forward to welcoming you back.

10/10 Excellent

Julie

Voyage d’affaires
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 4 nuits en novembre 2023
Réponse de Bethesda North Marriott le 14 nov. 2023
Dear Julie, thank you so much for your review. It is great to hear that you enjoyed your stay with us, we hope to host you again soon!

10/10 Excellent

Manuel

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Proper business hotel in very good condition. Had everything that a good quality hotel should have. Very clean and comfortable. Would gladly stay there again.
Séjour de 3 nuits en novembre 2023
Réponse de Bethesda North Marriott le 13 nov. 2023
Dear Manuel, Thank you for your positive review! We're thrilled to hear that you enjoyed our recently renovated facilities. We continually strive to provide up-to-date service and we look forward to welcoming you back for another stay!

10/10 Excellent

Beverly

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful property
Séjour de 1 nuit en novembre 2023
Réponse de Bethesda North Marriott le 13 nov. 2023
Dear Beverly, thank you for your kind words! We're delighted to hear you found our property beautiful. It was a pleasure hosting you, and we look forward to welcoming you back in the future!

10/10 Excellent

Francis

Voyage en famille
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement et confort de la chambre
Séjour de 3 nuits en novembre 2023
Réponse de Bethesda North Marriott le 13 nov. 2023
Dear Francis, thank you for your review. We are happy to hear that you enjoyed your stay. We hope you choose to stay with us again next time you are in the North Bethesda area!

10/10 Excellent

Christian

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
great
Séjour de 1 nuit en novembre 2023
Réponse de Bethesda North Marriott le 14 nov. 2023
Dear Christian, thank you for your review. We are delighted to hear that your recent stay was a 5-star experience. We look forward to having you back as our guest!

10/10 Excellent

Beverly

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Friendly staff Cleanliness Great food
Séjour de 1 nuit en novembre 2023
Réponse de Bethesda North Marriott le 13 nov. 2023
Dear Beverly, thank you for your review. We are happy to know our staff took good care of you and that you enjoyed our delicious food offerings at The Corby Kitchen. We look forward to welcoming you back!

10/10 Excellent

Ed

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
I loved dining in the bar and watching football. Brunch on Sunday was amazing. Staff was so friendly.
Séjour de 2 nuits en novembre 2023
Réponse de Hotel Managment le 12 nov. 2023
Thank you for your review. We hope to welcome you back soon. We will share your feedback with our team. Thank you for choosing to stay with us.

10/10 Excellent

Scott

Séjour de 1 nuit en novembre 2023
Réponse de Bethesda North Marriott le 5 déc. 2023
Dear Scott, thank you for your review. We are delighted to hear that your recent stay was a 5-star experience. We look forward to having you back as our guest!